Customer Reviews for U-Haul Moving & Storage at The Heights

Rating:

5.0

The first U-Haul we tried to rent the license plates was messed up on it they didn't have another license place to put on the truck and then the second truck they gave us the ignition switch was hard to turn the key you had to sit there for at least two to five minutes jiggling the ignition to get the truck started and we mentioned it to the manager he did nothing about it

Rating:

3.0

Online reservation, online check-in but it still took 20 mins at the desk to get the key to the truck.

Rating:

5.0

Half way through the venture the trucks inside power went out, speedometer, radio, the entire dashboard.. I think there may be incorrect readings

Rating:

4.0

Hire more staff

Rating:

5.0

Super helpful staff!

Rating:

3.0

I drove the truck 33 miles and put 2.5 gallons of gasoline in it, and still got charged for 2 gallons of gas. I can't seem to get anyone to respond to my request to dispute this charge. The staff at the location are very helpful but there are not enough of them to provide adequate customer service. When you call you get put on hold and after 10 minutes the phone system hangs up on you automatically.

Rating:

5.0

I never received my final invoice was not emailed to me ‼️‼️‼️

Rating:

2.0

I reserved a van and I showed up there was no vans available and they give me a more expensive rental with higher p/g rates as well.

Rating:

5.0

Need to check the tire pressure on the truck.

Rating:

2.0

service was agonizingly slow.

Rating:

1.0

The entire power on the vehicle was off my entire ride I couldn't see how fast I was going and I couldn't see how much gas I had or the radio wouldn't work. The vehicle was gave to me on E and I told the manager and she told me to just keep it

Rating:

5.0

The original pickup location in Houston was APM Electronics. They called me at 8am for a 9am pickup saying "we don't have a truck for you." HORRIFYING Luckily, the dispatcher found a 26' truck at 34th street location, and they were excellent.

Rating:

5.0

The representative was knowledgeable & courteous.

Rating:

4.0

The truck did not have AC which I highly suggest should be apart of the inspection check. It's the middle of summer with 3 digit weather. I didnt have time to go through the trouble of replacing the truck since I only reserved for 4 hours.

Rating:

5.0

Each employee was very professional and kind

Rating:

1.0

Your two agent at the counter around 12pm Tuesday 19th July 2022 were very disrespectful very bad for your business incited arguments interrupted my phone call I felt uncomfortable for the entire transaction it's a shame when you go into a business to spend your hard earned money to get personal business done whistle patronizing yours and you have to put up with those two disrespectful individuals. Bad for business

Rating:

5.0

Everything is good

Rating:

1.0

you need better customer service from the receptionists

Rating:

3.0

Yhaul was not connected correctly and I lost an entire9 hours waiting to have roadside help come hook it up correctly since half of the lights did not function I list a day of my travel!

Rating:

5.0

Been raining U-Hauls 4 years never had a problem EZ pick up easy release

Rating:

5.0

Nothing it was perfectly done

Rating:

5.0

Always use this location because they are friendly and great to work with. I have never had a major issue and when I had a minor one it is always addressed!

Rating:

5.0

My card was charged twice so in the future you shouldn't put two holds on a card.

Rating:

3.0

Made a reservation at the 45/Ritchey Rd location but when we arrived for pickup we were informed that the trailer was defective. A courtesy call would of been nice instead of finding out once we drove out there. The 34th street location came to the rescue. Thank you guys

Rating:

5.0

The man that checked me in was outstanding

Rating:

4.0

Staff very friendly and accommodating will definitely be back and recommend this particular location.

Rating:

5.0

I came into this location on 07/01/2022. The 2 women working behind the counter were excellent. I used restroom at this location, it was clean and smelled great, which was very unexpected. My only issue was apparently Uhaul's computer system was down. The Uhaul that I had reserved online, I could not pay for. There was an error with Uhaul's system, it could not access my card, which was saved in the system. It could not access my card in person. I had to leave the location and come back with cash. My rental was $168.00, I had to pay an extra $100.00 deposit to rent the truck, in cash. This process took over an hour. So, it no fault of the employees, just fault with Uhaul's operating system; on that day.

Rating:

5.0

Andre is a BLESSING!!! He was able to clear this store out (working by himself) 3 times I came back! He was wonderful!!

Rating:

4.0

Provide more furniture pads as a bunch of furniture items had scratches on them.

Rating:

5.0

Staff members were really friendly and helpful! Always tried the best and easy way to help me! Thank you to everyone!!

Rating:

2.0

Have a truck with working AC and with good tires.

Rating:

3.0

Schedule more than one person to manage the front desk area. Having one person check in 4-5 people and each check-in lasting 15-20 min long is absurd.

Rating:

4.0

Everything went very smoothly this time around. Only negative was that the truck was nearly on empty when picked up. On turn in we left our gate opener in the truck. Called the location and had one of our team drive by to pick up. We were met at the door by an employee with the opener. That was a good job!

Rating:

5.0

The man working behind the counter on Saturday, June 18 was very polite and very helpful. All-round nice guy.

Rating:

1.0

The online app to truck share is a great idea if it worked. We arrived at the location a little before 9 am the time the location was supposed to open on Sunday. The app did not allow me to check-in online, and even if I had been able to I would have to wait for the location to open since the blankets and dolly I had reserved were not pre-loaded in the van. My husband and I were the first in line, which continued to grow by the minute. By the time the location opened, it was 9:15 and there were at least 15 people waiting to be helped. It is my understanding that the employee who finally showed up had to wait for the manager who lives onsite to open the door for her??? So if this is accurate, the manager of the store was upstairs and for whatever reason chose not to open the location on time and not help the employee get things under control. The employee was very snarly and completely unprofessional. To top it all off, the dolly we had reserved was not available, which made our move more difficult. Upon returning the van, we parked it according to the app to be told we had parked it wrong and we needed to move it. Once again no problem, but there is definitely confusion between the online app and the brick-and-mortar store.

Rating:

5.0

I'm still waiting on fuel credit to come back to me

Rating:

1.0

Male Clerk wasn't helpful,called me baby. Female clerk was able to help 3 customers while male cler pretended to be occupied with a couple that repeatedly exited the store on numerous occasions to walk the lot looking at the available trucks. Female was helpful. Trucks advertised 19.99 confuses your customers. Bad experience.

Rating:

3.0

I was incorrectly charged for a fuel fee eventhough, I had gone to the gas station and returned it with the correct amount of gas. The person that checked the gas in the truck admitted he was wrong. He did say he was new and did not know how to read the gas gauge. The manager is suppose to be corrected this tomorrow morning.

Rating:

1.0

When I got there, the auto transport (car hauler) I had reserved 2 weeks earlier was not there. They had to send me somewhere else to get a trailer.

Rating:

5.0

In and out quicj

Rating:

1.0

Got an appointment scheduled and was told to come back 2 days in a row before I decided not to continue waiting.. Why schedule an install if you not have the part? Very unprofessional.

Rating:

3.0

This location is really busy. Use the app if you can for everything or you'll be in line. Nice folks though, but they could use more help. Trucks were fine.

Rating:

1.0

The general manager gave us terrible customer service. The cashier at the front was also texting on her phone before providing us customer service.

Rating:

5.0

Sierra did a wonderful job helping me get my trailer rental...Thanks!!!

Rating:

5.0

Morning crew was excellent and very professional. Went above and beyond to get me on the way despite of issues on my part. Upon returning the equipment, the late afternoon crew was the totally opposite. They should take lessons on how to treat customers. Customers should not have to be treated like uhaul coworkers. Signaling customers with a wiggling finger to come to her! I should not have to wait half an hour to return my equipment. She didn't even tell me that I have gone through all steps on the return process and I waited another 15 min. Only upon asking if thats all, and I good to leave, the clerk said yes. She then said that Im all good and allowed to leave, Very bad!

Rating:

5.0

N/A

Rating:

3.0

Some of the workers didn't even seem to be working. They were kicked back relaxing, holding outside conversations. The staff that was working, were really working hard though. I just didn't appreciate the lack of professionalism with some of the staff which leads to lack of customer serivce

Rating:

1.0

Waited half hour to be seen Trucked that I reserved didn't exist It was a horrible experience

Rating:

5.0

Kimberly was very helpful. She was working alone that day and was very patient with every customer that I seen her work with. She took her time make sure that every customer feel as if they were the only person in there. I watch this young lady run the whole store by herself. She went from hitching a vehicle‘s renting truck and taking returns. Great customer service if everybody took their job this seriously customer service would be great around the world. I can't say enough about her thank you Kimberly for being so patient and not lose your cool on such a busy day

Rating:

5.0

Fast service. The lady that helped us had us in and out in 10 minutes!

Rating:

5.0

The lady at the front is awesome! She works hard and has great customer service.

Rating:

3.0

The truck I was given had advertisements signage on the dash facing the street when we arrived. This truck was not cleaned and prepared prior to my arrival to be taken from the lot.

Rating:

5.0

Andre, the manager was awesome, friendly, polite and helpful. You need more employees like Andre

Rating:

4.0

Very good service.

Rating:

5.0

Easy check in and out.

Rating:

5.0

Excelente service

Rating:

2.0

It is absolutely ridiculous that I need 2 contacts to be called for no reason at all when checking in. This process took 30 minutes and made me late to my arrangements. I will not be using uhaul again.

Rating:

5.0

Very nice staff

Rating:

5.0

Loved the customer service the gm was very helpful staff also

Rating:

4.0

Thank you Jesus I had an outside unit. Overall a great experience. Thank you for your service.

Rating:

1.0

Staff very rude with attitude

Rating:

5.0

All of the staff members are always very helpful and kind. I recommend Uhaul to everyone.

Rating:

2.0

I made my reservation online and when I arrived was told the unit I had reserved was not available. The only one that was available was almost 3 times the price. They called the closest other facility and they also did not have the right unit available so was going to be double what I reserved. Staff on location said "that has nothing to do with us it goes through corporate we can't help you." It took 20 mins of waiting before finally one offered 1 month free in the expensive one and now I have to go back to move all my stuff at my own cost when the correct unit becomes available.

Rating:

4.0

excellent customer service work. Your people here are great!!

Rating:

5.0

Love the lady’s that helped me they are awesome very nice work and very nice 😊

Rating:

3.0

Need an elevator in the location

Rating:

5.0

Very nice crew, very helpful. I am extremely satisfied. Many Thanks

Rating:

5.0

I think her name was Cheryl and Lisa was the best ever! They went above and beyond to help me

Rating:

3.0

Friendly and Helpful

Rating:

5.0

Muy burn cerbisio grasias por todo

Rating:

5.0

The attendance make it so easy to get a storage. They have me all the help l need.

Rating:

5.0

Muy amablas y muy confiables

Rating:

5.0

The site manager was extremely helpful

Rating:

2.0

Reserved a 10x15x10 unit and when I went to get it I was told it was no longer available. I was then given a 10x10x10 unit. Once I was charged, I realized that it was was inside and the unit that was given to me was not there. So I ended up having to get a bigger unit. It was a very frustrating situation and even though I did end up with a unit it was bigger and more expensive than what I have originally wanted to reserve.

Rating:

1.0

Long lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.

Rating:

5.0

The gentleman who helped me was great. Very friendly and helpful when I needed it most.

Rating:

5.0

The staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.

Rating:

1.0

really bad service crew acting really really really slow. Also walking slow. So i cancel my order

Rating:

5.0

your staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARD

Rating:

1.0

I arrived with a reservation for a climate controlled unit and it was over 90° in my unit. Had to change units but the staff wasn’t very motivated to change it until I continually complained. This was a Sunday and a manger with the authority to do so was not on site. I was moved finally that same day. Since then, I have been contacted twice stating they didn’t know which unit was mine. First time, we corrected the issue then a week later I was asked again because they lost the paperwork that I drove up there to fill out. Their organization is terrible and very unprofessional!

Rating:

1.0

I reserved the unit online. When I arrived, the staff did not know what was available or where the unit was located. I spent almost an hour (and $50 for hired Labor) waiting for my unit. When it was finally handed over, it was on the 2nd floor and there is no elevator in the facility. Large heavy items would have to be moved in the staircase which would be extremely difficult. I had to cancel the storage. Very disappointing and expensive.

Rating:

5.0

Paul, and his associates were very respectful, responsible, and welcoming

Rating:

3.0

All my stuff, molded. I was told I'll be compensated for all my belongings. After being an bad advertising that they were all climate controlled. Please contact me, Damossi Cloud at (832)977-4696

Rating:

5.0

Served my every need.

Rating:

5.0

Everyone was very helpful the manager Sonia employee everyone that was very very helpful and I thank them for that because I am really having a hard time

Rating:

1.0

Couldn’t talk to anyone service was poor

Rating:

5.0

Served our purpose and location was 👍🏾

Rating:

5.0

Above and beyond to help make sure we were taken care of 👍🏿👍🏿

Rating:

4.0

Storage unit says $54.95 on the signs. I did not want anything for free. It does not say upstairs or downstairs so I never moved in I found another storage unit downstairs for the $54.95

Rating:

5.0

Nigel was very pleasant and professional! Great costumer service

Rating:

2.0

My last name which is Brown is spelled wrong. They were suppose to correct when I was at the store and I see they have not. When we had come to park our trailer the spot we were told that space was occupied and that they couldn’t find our account due to the last name not being corrected. So was not a great experience to start with.

Rating:

5.0

Todo bien

Rating:

3.0

You guys have sent me a bill. I dont owe you any money. Except that i am returning a furniture cover to a location. I really want to bring it to your location. Other than that you have been great.

Rating:

2.0

J booked two different storage units and neither of them were available/ cleaned out for me to move my things into. This was very frustrating and a waste of time in the middle of a move.

Rating:

3.0

I’ve had a problem with my door code but the manager yesterday cleared that up over the phone. My biggest concern there now is the fact that the lighting is not working at night so it’s very very dark and unsafe. I spoke with facility yesterday and they told me that it was a problem that stemmed from the ice storm but he’s working to get that fixed waiting on the electrician but I explain to him that is very dangerous and he said he would get on it right away again. The entire staff here is very helpful though so I know he’ll get it done.

Rating:

5.0

The gentleman Nigel Hilliard was fantastic! He helped me get a better unit because I found out the original storage unit I booked online was upstairs and he had no elevator so Nigel Hilliard found me a ground unit outside to help because I did not have help unloading my truck. Nigel also tried to help me as much as he could with my truck dilemma but unfortunately the system would not allow him to help me more than what he wanted to but he has fantastic customer service skills and he definitely should be promoted to a better position if possible because you need more people like him in your establishment.

Rating:

5.0

The employees were very nice and helpful. I had a very good experience.

Rating:

1.0

*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoever

Rating:

5.0

Great

Rating:

1.0

you would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?

Rating:

1.0

This location did not have the size of storage unit available on my move-in date, so my stuff had to be split up between two locations last minute. I also rented a truck and materials. Upon arrival I was told the moving materials I rented were not available. However, the truck I was assigned ended up having the supplies inside. The staff did not seem informed of who was coming in/going out that day plus they were understaffed. Though my overall experience was not satisfactory, Victor, the manager, did a good job rectifying the situation.

Rating:

5.0

They need a few bigger storage units.

Rating:

5.0

Staff was Friendly and courteous.

Rating:

4.0

The access code key pad didn't always work

Rating:

5.0

Employees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.

Rating:

5.0

Thank to the Uhaul team and the Manager Mrs. Paige. Great customer services:

Rating:

5.0

the young lady was excellant in customer service Topk very good care of us

Rating:

3.0

paid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating

Rating:

5.0

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Rating:

5.0

always friendly and helpful.

Rating:

1.0

Storage is terrible

Rating:

1.0

I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

Rating:

4.0

Great customer service team !

Rating: