Customer Reviews for U-Haul Moving & Storage at The Loop

3,177 reviews

2507 Government St   Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

(251) 476-6548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 476-6548

2507 Government St
Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

When it comes to relocating... Uhaul is your best option because of the rates and the staff willingness to help. Customer service is above and beyond. Team that worked with me at the government st. location in Mobile, AL. are hard working , reliable and as far as customer service it is above and beyond.

JENNIFER W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NEISEE A.  |  First Impressions 
Rating:
5.0

Give some of my money back

Harold K. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
2.0

The Front Clerk Overcharged Me. Now I Have To Come In And Get It Corrected By Management. Inconvenience!

Anitria G. 
Rating:
4.0

Hours posted on sign outside facility and on door say 2 different things. One says 7pm and other is 10pm.

Shay T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHEW A.  |  Overall Experience 
Rating:
4.0

It was ok except the office was short handed so you had to wait in line way over your excepted time, but I have to give it to Ken he did an awesome job working in there by his self with no help.

Lasonja E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marshall T. 
Rating:
5.0

All was well

Jerica S. 
Rating:
5.0

The general manager was the only one there with a line out the door. Most of us had online reservations and it still took over an hour of waiting in line. It was awful. They really need to hire more people. With that much business, it's crazy not to. He was amazing, by the way. Very efficient and upbeat. I hope he's up for a raise, having to deal with all that.

Cesar P. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Very good employees. Very cooperative and nice.

Noah K. 
Rating:
3.0

Customer did not leave a comment.

STACEY E. 
Rating:
5.0

Everything went ok. Employees were nice and professional.

DOUG K. 
Rating:
5.0

Nothing much the experience and the cashier clerk was great.

orlando R. 
Rating:
5.0

Staff was friendly and helpful. It was a pleasure. Thanks

Larry B. 
Rating:
3.0

Communicate with your customers and let them know if the location has changed.

William D. 
Rating:
5.0

Customer service is great thank you for the service

Jamal F. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
3.0

Customer did not leave a comment.

Douglas J. 
Rating:
3.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Nothing customer service was everything you guys are great

Lora T. 
Rating:
5.0

Very helpful

John W. 
Rating:
4.0

Why is it that y'all advertise it on TV saying that Reno start at $19.99 but here it is I got shorts almost $70.00And I only had the trailer for four hours

Theresa C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

This rental was the most expensive. I will shop for better prices next time.

Alice Y. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Nada

Christopher A. 
Rating:
4.0

Nothing. Gabriel Price was very courteous, professsional and efficient. Great customer service!

Janice R. 
Rating:
3.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Re Government street, Mobile AL location. Kevin (mgr?) & Bridgette (?) were the ABSOLUTE BOMB! Though Kevin is my hero. Super, super nice. I’ve been a customer for close to 7 years. At first I had 2 HUGE units. I’m now down to one. Those 2 were awesome

DIANE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Mathew A. 
Rating:
5.0

I didn't have any problems with the trailer. I usually don't have any problems with my rentals no matter which location in Mobile that I use.

Herman L. 
Rating:
2.0

They said the gas was at half a tank. It wasn't it was closer to a quarter of a tank. I filled it up past where it was when I got it and the attendant still charged me for gas. Very upsetting. I wouldn't lie about this. I was in a hurry to get the move done so I didn't go back in and tell him, figured they would be understanding but they were not. Poorly handled.

nathan B. 
Rating:
4.0

Customer did not leave a comment.

MATHEW A.  |  First Impressions 
Rating:
5.0

Kevin has a great demeanor, he's friendly and makes you look forward to speaking to him again 😀 even if it's just to pay your next monthly bill 🤣🤣🤣

JANICE R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terry W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
2.0

I paid for an appliance dolly but it wasn't in the uhaul nor did it have a lock to lock the cargo door… the truck needs new u joints every time you accelerate it vibrates

Tyrone C. 
Rating:
5.0

Customer did not leave a comment.

audry S. 
Rating:
5.0

Customer did not leave a comment.

Jamichael K. 
Rating:
5.0

Spencer and the cashier (I forgot his name) made sure I got what I needed. They delivered true southern hospitality and genuine concern and respect for me and my possessions.

JANICE L.  |  First Impressions 
Rating:
5.0

These ppl especially Kevin was so much fun to deal with. Our son fell to a terminal illness and the staff at this store was very supportive and understanding. Our son was very out Goin and charismatic and he loved meeting ppl that could match his charisma in life, Kevin seem to do that. Thomas was not an easy person to impress as he has been places and done things in this life that no normal person has but he seemed to have made a friend in your staff. That was not easy for our boy since the day his wife and best friend was murdered and he came upon the seen. His life was alerted to a dark place but he tried to fight his way back to life and the ppl at that store for wat ever reason helped him in his long journey. Thank you so for that you made my sons life a little better for the time

Thomas C. 
Rating:
5.0

Kevin was super helpful and very polite. We would definitely rent there again!

Bradley W. 
Rating:
5.0

Everything is all Good *****

LAKEZIA S. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Malik A. 
Rating:
5.0

Customer did not leave a comment.

Misshall c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela L. 
Rating:
2.0

Truck had a leak in it and all of my items were SOAKED. Mattress & All. And when we told the workers they literally said nothing or did anything about it!!! 0/10 service.

Kurstin R. 
Rating:
5.0

Customer did not leave a comment.

jerome m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott s.  |  Overall Experience 
Rating:
5.0

Best customer service ever

Kathy G. 
Rating:
5.0

Great front desk service. The gentlemen there were very helpful.

Jhyrea L. 
Rating:
3.0

Fix the air conditioner in the truck or offer a discount when you know the truck is blowing out hot air in 100 degree weather.

Julia H. 
Rating:
5.0

I can't Imagine improving the quality of goods or service.

Richard J. 
Rating:
2.0

The climate controlled units are in a old strip mall next to the Uhaul store. This area consistently had people coming by loitering and standing by your trailer / truck the entire time you’ll be loading / unloading. No one from the Uhaul office seem to monitor this area and definitely do not come over and ask these people to leave the area. If I would have known this would be the situation I would never have stored my things here.

gary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LACHAUNCEY H. 
Rating:
3.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Everything was excellent. The representatives were all exceptionally friendly and courteous. I was greeted with a smile and a warm welcome. I will use this location again and again.

Gwendolyn W. 
Rating:
5.0

Great customer service. Very friendly.

Justin B. 
Rating:
3.0

Thanks for your Help!!!

ryan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATITSHA R. 
Rating:
5.0

Customer did not leave a comment.

Mitchele L. 
Rating:
5.0

Customer did not leave a comment.

Shari E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Larrel L. 
Rating:
5.0

Customer did not leave a comment.

MELLIE S. 
Rating:
3.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
5.0

Sales on store merchandise periodically

LAKEZIA S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

The staff was very pleasant and helpful. I appreciated their hooking up and disconnecting the trailer for me. Also, the drive through equipment pick up and drop off lanes were very confident.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

LAKEZIA S. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
4.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Very friendly and competent staff!

Wilson N. 
Rating:
2.0

The employees lacked customer service skills. Their behavior made me feel as if I was more of a nuisance than a valued customer. The manager was eating at the counter when I arrived. He continued to munch away while I was being served by the other employee. That other employee showed no enthusiasm whatsoever while finding my reservation on the computer and offered no reason as to why an appliance dolly I had reserved was not available. When I returned the truck, I found no one in the store. I waited a few minutes and then found that the manager was outside working on another vehicle. He acknowledged my presence but kept on working on the vehicle. I will most certainly take my business to another UHaul location or, more likely, to another vendor next time.

Sara S. 
Rating:
5.0

The "2507 Government St, Mobile, AL" location has the best customer service! We always try to rent from this location, because of the service. Thanks!!

terry P. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Nothing

NICKEY C. 
Rating:
3.0

Customer did not leave a comment.

George B. 
Rating:
5.0

They were Super Nice and Helpful.

anthon M. 
Rating:
5.0

Very helpful and smooth process.

Scott L. 
Rating:
5.0

Such a Very Nice Location and have used them twice in 2wks and was Very Satisfied.Kevin is such a Sweetheart but very Professional and Friendly..

Lavanda W. 
Rating:
5.0

The young man was awesome! I do know that he is there helping from the I-65 service road location. Tell Jim Bean I said hello

elroy P. 
Rating:
5.0

Mr.Kevin was amazing his care for his customer's is above average out of all the different u-haul places I rented from I will always come back to his location . Mr.Kevin is an angel from the sky THANK YOU AGAIN !

Jasmine H. 
Rating:
3.0

i had a issue with after i paid for the equipment, and loaded the truck came back to get tow equipment i have issues with system saying tow equipment was not paid then after that was finally correct i was advised different then what i was first advised about them (( u-haul employee ) hooking my car up to the uhaul . the second rep states the was a fee to do so also the check engine light was on on the uhaul so it wasn't properly maintained in my opinion which ended up costing my $500-$600 in gas ultimately however i made it to the destination and ask a courtesy the hook the town up for free .

Keshia S. 
Rating:
4.0

Easy reservation easy pick up easy drop off Great service thanks

darlene D. 
Rating:
1.0

Customer did not leave a comment.

sammie J. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Manager KEVIN OUTSTANDING SERVICE THANKS SO MUCH!!!

felipe G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Hardyryan H. 
Rating:
5.0

Be more detailed for after hour returns

Kendrick P. 
Rating:
5.0

Very prompt and professional.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
1.0

Rented one of you all's truck s they did not tell me it did not come with a ramp so I had to figure out how to load a washer and a dryer me and another lady that was an awful experience. Then when I returned it the guy chuckle when I told him. I should have not been charged 50 for a awful experience.

yolanda M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Shanavia A. 
Rating:
5.0

Everything was great and friendly customer service store clean and fresh

Mollie P. 
Rating:
1.0

Customer did not leave a comment.

chris G. 
Rating:
4.0

Customer did not leave a comment.

Chakira O. 
Rating:
5.0

Customer did not leave a comment.

Miriah C. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

The guys were helpful and efficient.

Bonnye C. 
Rating:
1.0

My experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.

Tee W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AQUIL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hendrikus S.  |  First Impressions 
Rating:
4.0

The only negative was that the site was almost full and did not have the size unit I needed. I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.

steve j.  |  Overall Experience 
Rating:
5.0

Benny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.

Naomi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  First Impressions 
Rating:
1.0

Store manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!

NORMAN R.  |  Overall Experience 
Rating:
5.0

Bennie Bendross did a excellent job to insure our needs were met.

Steve W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vivian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica l.  |  Overall Experience 
Rating:
5.0

Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem

jermaine c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick p.  |  Overall Experience 
Rating:
5.0

This location is the best! Thanks again for your excellent customer service.

Shari H.  |  First Impressions 
Rating:
5.0

The staff was very friendly helpful and made sure that I was satisfied

christopher b.  |  First Impressions 
Rating:
1.0

Prices are too high telephones never works

ericka l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

India A.  |  Overall Experience 
Rating:
5.0

Great team work!

Loreta d.  |  First Impressions 
Rating:
4.0

Nice folks

Christina J.  |  Overall Experience 
Rating:
4.0

We were very pleased with this Uhaul storage facility.

Linda T.  |  Overall Experience 
Rating:
5.0

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Naomi S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dylan C.  |  First Impressions 
Rating:
5.0

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Eddie T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lashasta S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

I had an outside unit. It could use more lights on the outside units.

Janet W.  |  Overall Experience 
Rating:
5.0

Staff Very HELPFUL and made sure my needs were addressed

Victoria P.  |  First Impressions 
Rating:
5.0

Bennie was outstanding when we interacted with him. Excellent facility and staff

brenda e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda e.  |  First Impressions 
Rating:
5.0

The staff was very prompt and nice

Tamila B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hubert C.  |  Overall Experience 
Rating:
1.0

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Glenda W.  |  Overall Experience 
Rating:
1.0

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Glenda W.  |  First Impressions 
Rating:
5.0

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

therresitta H.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful

Tammy H.  |  First Impressions 
Rating:
5.0

Great experience

miguel d.  |  Overall Experience 
Rating:
5.0

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

DONNA S.  |  First Impressions 
Rating:
1.0

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Larry H.  |  Overall Experience 
Rating:
5.0

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Eugene A.  |  Overall Experience 
Rating:
4.0

Great customer service

Selena W.  |  Overall Experience 
Rating:
3.0

Did not have a large storage room available, after being prearranged.?

Eugene A.  |  First Impressions 
Rating:
5.0

Great staff and customer service

PAMELLA T.  |  Overall Experience 
Rating:
5.0

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Phyllis G.  |  Overall Experience 
Rating:
1.0

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!

Leigh F.  |  Overall Experience 
Rating:
5.0

Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul

pedro l.  |  Overall Experience 
No reviews have been submitted for this location.

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