Customer Reviews for U-Haul Moving & Storage of Baldwin Hills

4,174 reviews

5051 Obama Bl   Los Angeles, CA 90016
(South of the 10 fwy & East of La Brea)

(323) 545-3075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 545-3075

5051 Obama Bl
Los Angeles, CA 90016
(South of the 10 fwy & East of La Brea)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Joel Pleasant gave us great customer service and the staff was great God Bless there efforts whitney Arceneaux phone number 9513146957

whitney A. 
Rating:
4.0

Customer did not leave a comment.

Julianne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augustine T.  |  First Impressions 
Rating:
3.0

Checkout was quick and pickup up was easy, but there was a padlock on the truck that was not removed. I did not receive a key and had to drive the truck back to uHaul for removal. Please ensure padlocks are removed.

Milan F. 
Rating:
5.0

Customer did not leave a comment.

Julianne F. 
Rating:
4.0

Customer did not leave a comment.

Robin K. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
5.0

Everyone there was helpful, all the males there yesterday, job well done. Customer service on point, giving information and showing you where your unit is excellent. They even asked if I didn’t fill comfortable backing up my 26” uhaul that they will help and do it for me. This is the place to go, you want be disappointed.

Demetra m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
1.0

The workers at this location are extremely rude. Although they arent doing much when you come in, they make you wait up to 30 mins for assistance. Ive watched a member sit at his desk for 20 mins slowly clicking on things until he was able to help, and when he did help he was very rude. Only one person there was nice and i do apologize for forgetting his name but everyone even the store manager is extremely rude. I used a moving truck from this location on 7/20 and i dropped off the vehicle 15 minutes late, I didnt even close it out on my app but i reached out in the morning and one of the virtual members told me i wouldnt have to worry about extra payments but two days later they charged me $198 which i then had to call your customer support line and they investigated and cleared those charges. This location is the worst uhaul ive ever been to. Customer service here needs to be worked on because uhaul is an extremely useful and helpful place but this place is an absolute piece of trash

Andrew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yitzchok F. 
Rating:
5.0

Great job as always! Friendly, patient staff.

OLIVIA D.  |  First Impressions 
Rating:
1.0

Window handle on truck was broken and I was double charged. U-Haul makes it very difficult to reach someone for support. When it comes to scheduling a rental it's easy but once my money has been taken "after purchase" support is non existent with 50 minute wait times on hold and ZERO option for a call back request.

Ben A. 
Rating:
2.0

I had to wait about an hour. Your staff are not friendly whatsoever. And my van was dirty inside and outside.

Glenda L. 
Rating:
5.0

Continue the Great customer service! I believe the lady manager is a good leader showing great customer service and leads her staff to have the same commitment.

Melvin W. 
Rating:
4.0

Because it was a long line, people should be informed right away to check in so that they don't lose their reservation, I observed that being in line that a few people had lost there time spot by waiting in line., but in one case they were late. But your staff handled the situations in a calm, courteous & professional manner. So to me you have an outstanding staff and left customers satisfied with the outcome.

Lajuana K. 
Rating:
5.0

Bring back overnight drop-off! Otherwise perfect.

Cameran M. 
Rating:
5.0

Customer did not leave a comment.

don D. 
Rating:
3.0

Put more customer agents out front as the line was long and the one female agent was slow as molasses and appeared to be in an oblivious state of mind to want to call for assistance.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Ltanya P. 
Rating:
1.0

Everything other than one employee, Mr. Pleasant, was a nightmare. He was great, friendly and hard working. Everything else about the experience was a total mess.

Michael B. 
Rating:
5.0

Give Mr. Pleasant a raise. He made my entire experience worthwhile. After a long day of moving he was helpful courteous and went above and beyond to make sure everything was taken care of. I'd go back to this location because he's earned my trust and respect.

Arya T. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
1.0

Customer did not leave a comment.

Abby R. 
Rating:
1.0

Very rude and rushed us. Would never return here again.

Wen Xian K. 
Rating:
5.0

Customer did not leave a comment.

Candace Y. 
Rating:
5.0

The guy who checked me in was extremely helpful with the problem and gave me the manager's business card..

Dwight J. 
Rating:
4.0

JP was so helpful!

Felix T. 
Rating:
5.0

All your staff were working friendly ,specially my Appreciation towards Marcus.

Jemal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie J. 
Rating:
5.0

Keep doing what you are doing

Marty L. 
Rating:
4.0

The lot was arranged kind of confusing with the placement of trailers and whatnot, we had a hard time getting parked but otherwise the staff was great and explained everything very well! Even helped us get a better unit for the amount of storage space we needed

Nina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
3.0

The staff was friendly but maybe not as knowledgeable as I would expect. The check in process took a very long time. Also the designated loading/unloading area is really messy and disorganized.

gibson b.  |  First Impressions 
Rating:
3.0

My packed U-Boxes are enroute at the moment. I am worried a bit about the condition of the second box. It seemed old and damaged and I'm worried it's going to leak a lot. We did self delivery and only saw the condition when we got it to where we were packing. We did not have time to switch it out. I'm annoyed the guy at uhaul didn't give us a better box. Also, we had to remind him to strap the box to the trailer and put in safety pegs in rear ramp.

Meredith M. 
Rating:
5.0

Very helpful and kind staff. Very attentive and diligent, I had the best customer service I’ve had in a while. I was having a hard time finding my unit and the staff was too kind in helping me find it. Everyone was helpful and so patient with me

Mahal W.  |  Online Move In 
Rating:
2.0

My pick-up location was changed twice, and in particular the second time at 4720 W Slauson Av Windsor Hills I was told no van was available after I arrived.

Grigorios L. 
Rating:
2.0

The Uhaul was dirty when I picked it up. The trunk was littered with garbage and the cigarette holder in the front was filled with used cigarettes. I also got on the road 40 minutes after my scheduled pick up time because the side mirror was only attached by Duct tape and needed to be replaced. Great employees who were very helpful.

Stewart K. 
Rating:
2.0

We did not receive good customer service by the lady that issued the uhaul keys. Her mood or attitude was poor and substandard. However, when we returned the truck the gentleman that assisted us for the check in was helpful and pleasant.

Sharlene A. 
Rating:
4.0

Customer did not leave a comment.

oliver B. 
Rating:
1.0

Extremely rude. Never returning.

Joshua Z. 
Rating:
5.0

Customer did not leave a comment.

Raishawn F.  |  First Impressions 
Rating:
5.0

Awesome

lajerome S. 
Rating:
5.0

Customer did not leave a comment.

diana E. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

The staff is always professional, Nice and friendly. Thank you

Nyema J. 
Rating:
5.0

I never received my receipt

render D. 
Rating:
3.0

The location was closed almost10 minutes early when the sign clearly says they closed at 8pm. It wouldn't have been an issue if I didn't need to speak with any employee regarding an issue with rental. Another customer was there as well trying to get there wallet from another rental.

WINTER W. 
Rating:
2.0

The truth is that I didn't like how they treated me, you had to wait because they couldn't find the keys of the car that I wanted to rent until more than 30 minutes passed when they told us we'd give them the copies of the keys and when I entered the car I gave off a smell to pipi that I had to keep the windows open and another very important thing, they should keep their bans well checked because the one with the brakes no longer had, it took a long time to stop and I had to drive very slowly, so they should take care of that

victor P. 
Rating:
4.0

Customer did not leave a comment.

Julianne F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

When I picked-up the van I was told there was 3/8 of a tank of gas, actually there was 1/4 of a tank of gas.

Steve L. 
Rating:
1.0

Truck is not clean. I booked for 8 AM self-pickup but I got the truck only at 9:45 AM. Poor customer service. I was asked to clean the truck myself.

Deenadayalan K. 
Rating:
3.0

I had a long wait when I arrived for pickup because there was just one attendant who was busy trying to solve a problem with the customer before me. When I finally got the truck, the one assigned to me had not been fully cleaned and it made a beeping noise that the workers couldn't turn off, so we did get a replacement. The pickup took a very long time (my son and I missed the movie we were planning to see) and seemed like the problem may just be that the location was understaffed. (This happened end of day, 6:30pm pickup)

David S. 
Rating:
5.0

Customer did not leave a comment.

Tatiana G. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
1.0

I was overcharged. I brought the UHaul back early yet the return time listed on my receipt was wrong

Nick T. 
Rating:
5.0

Leilani was fantastic! I was in a bind and soo stressed out when my personal truck broke down at the beginning of my move. I showed up to this location with an over the phone reservation and was in and out within 5 minutes. Leilani's customer service was top notch - friendly, personable, and fast! Thank you!!

Nicole G. 
Rating:
1.0

Let me start off by saying the owner who stepped in was super nice and helpful. However, they didn't have the tow dolly after I called U-Haul to confirm that my equipment was ready. Instead, they sent me to a different location 30 minutes away to pick up the tow dolly (I did the math and this cost me around $24 in gas), or at least I wish they did, because the address they told me to go to was nowhere near the actual U-Haul site*. Also, the truck they gave me was way in the back (impossible to find, let alone get out), and I had to go back in and get a new reservation closer to the front. In addition, the front desk was run extremely slowly. It took me a whole 90 minutes before I got out the door at this location, and that's not counting all the extra time and hassle driving my U-Haul around LA trying to find a tow dolly with a dead phone. *This was mostly an issue with U-Haul corporate. I got a text saying to go to 964 S La Brea, which brought me to a random gas station 30 minutes from the actual location. U-Haul needs to update the instructions so that this doesn't keep happening to people--the owner at the second location said that happened to her customers all the time.

Aitan G. 
Rating:
5.0

Moving is one of life’s biggest hassles. It sure is nice to have friendly anf efficient support from the smart people at U-Haul.

Edward G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia N. 
Rating:
5.0

After-hours drop off location. Interaction with staff via telephone positive. Drop off was easy. Facility well-lighted and well-organized.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

JR M. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
4.0

Excellent customer service

Imani M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Extremely rude customer service

Lena A. 
Rating:
1.0

Customer did not leave a comment.

Glen M. 
Rating:
1.0

Service provided by rep was unprofessional, chatting on the phone and with other customers while working in my rental. Fuel gauge on the van was not working properly as it had incorrect level of fuel. Brought this to the attention of the staff with picture as support and was told I was not going to be charged for any fuel because of the faulty gauge. However, a charge for fuel was on my final receipt. I'll make sure not to use this location again in the future.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Aju J. 
Rating:
5.0

The representative who helped me was extremely helpful and thorough. I was able to get all of my needs met. I was able to save money. She was very courteous and patient with me.

Shanta A.  |  First Impressions 
Rating:
5.0

The store Manager was Excellent very professional very helpful good job a keeper

Lawrence B. 
Rating:
3.0

Overall this rental was an ordeal. It's not this locations fault but they're the ones listed. The trailer I rented was suppose to be dropped off at a different location and according to the location that had it the customer received approval from u-hall to go ahead and drop it off at this location without reviewing what type of impact this would have for the next customer. It may have been a difference of 5 miles although I was coming from a distance and was not informed until right before my scheduled pickup time. This was time consuming and a waste of fuel. Once I arrived at the location I had to wait 45min while the one person helped a costumer book a truck and then decided to rent a storage unit again very frustrating I spent over two weeks chasing down this trailer because uhall won't relocate trailers to selected location even when given ample time frame. In addition to these problem was the sudden price increase once a trailer became available more than double the price. Overall I am not happy with u hall and only rented from them due to limited options

Ramon J. 
Rating:
5.0

Customer did not leave a comment.

antionio g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARD D. 
Rating:
5.0

Everything went very smoothly so I can't think of any way to improve.

Carol T. 
Rating:
1.0

While the staff was very pleasant, there was a random alert on my account. The gentlemen couldn't give me the number to call so I had to call Uhaul to get a customer service number and then wait and wait to work out there was no issues with my account at all! This took an hour to sort out. Which after driving all day wasn't welcome. Then I selected a size that I was told online was appropriate for my room size of goods. Instead, I was told I needed a much bugger size, which while accurate was triple the cost I was expecting. Then after everything was sorted out, my card didn't work, so that was another trip to the front. You guys didn't have the dolly I needed for my couch and I think couldn't find my locker because your numbering system was completely odd to me. So it was 6 pm, II had been there 2 hours and I hadn't moved anything and just found my unit. A free month or not I decided to not move in. Please cancel my contract. I went elsewhere and was able to do all the paperwork online and walk right into a facility without any issues and my codes working and given to me in advance.

Alejandro L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JP W. 
Rating:
4.0

The staff was very nice and helpful. The cleaning lady’s did a great job at keeping the bathroom clean. The floors could use a really good stripping and waxing it looks really bad made the floors look mess.

Donna J.  |  Overall Experience 
Rating:
2.0

Clear instruction/ guidance.

Alyssa D. 
Rating:
5.0

Staff was extremely helpful and polite.

cheryl T.  |  First Impressions 
Rating:
2.0

I reserved online for mobile pickup and my truck was not pulled out or ready for me- the attendant gave me the keys and sent me to find it myself which was stuck in the back blocked in by numerous other trucks. He gave me a different vehicle which didn't have any of the dollies or equipment I ordered and then proceeded to charge me for it all at the end. Terrible service

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L.  |  First Impressions 
Rating:
1.0

I prepaid for a van and dolly for pickup. There was only one staff member at the pickup location present and she was frantically looking for support to no avail. There were only two customers ahead of me and it took almost an hour to get the keys. I did not get the dolly I paid for and mentioned at the front desk. Returning the van after hours: I made sure I had the proper instructions for returning the van after hours, reading the directions online and checking with the employee at the desk. Upon returning the van and following the instructions on the uhaul app, it repeatedly malfunctioned and would not complete the drop off. I was alone in the middle of the night and felt unsafe and unsure what to do. I called the number on the store window for help after hours. It said it was for help after hours and would connect me to the GM. no one picked up and I left a voicemail about the situation. I found the key drop off, returned the keys and left. I have not heard back from the store. While I was very disappointed with the experience, I do not wish to place blame on the employee working. She did her best under the Impossible circumstances. However, I am requesting, in good faith, a full refund for this transaction. Thank you.

emily B. 
Rating:
1.0

Poor customer service and communication.

lamond d.  |  Overall Experience 
Rating:
1.0

The woman who checked us in was on a phone call, on speaker, with a friend the whole time she was checking me in. I've never seen anything like that in my life

Peter J.  |  First Impressions 
Rating:
4.0

The entrance/exit was blocked when we arrived. It would have been helpful to have had someone out there directing traffic, or at least some signs giving directions as to where to park, etc.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
1.0

Worst experience i have ever had

Mahdi K. 
Rating:
1.0

This was a horrible experience. Reserved a 20 ‘ truck initially and then was slowly down graded to a 10 ‘ truck in the end unwillingly. Had to beg for a 15' truck. The pick up location was changed multiple times including 5 min before we were going to pick the truck up. There were tons of homeless people at the pick up location and I didn't feel safe there.

Logan T. 
Rating:
1.0

I had to wait 35 min just to get in. Then when I attempted to park at the dock to unload I was stopped and force to park away from the dock and walk back to unload a 15 ft truck. They placed a storage box in the spot in front of the dock. I thought that was inconsiderate of them making me push furniture from about 75 ft away. Very unpleasant experience

tim v.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHERLEY W. 
Rating:
5.0

Customer did not leave a comment.

Leslee D. 
Rating:
1.0

I have never had such a terrible experience! The only person nice was the one doing my paperwork! Everyone else was rude! When I rented the trailer they said it would fit my car. I didn't! The people on the phone were so horrible!!!!!

jonathan C. 
Rating:
4.0

Customer did not leave a comment.

elmer G. 
Rating:
2.0

Unknowledgeable staff. An office with a phone number that doesn't work. The number listed goes to Uhual national and is impossible to get a hold of anyone at this location. The staff is unhelpful and uninterested in helping. My storage rate was increased twice in 6 months with little to no notice and no increase of quality of the facility or assistance from the staff. The parking situation is a mess and I would regularly be blocked in or prevented from accessing the door due to uhaul equipment blocking the way with no operator in sight.

CHRISTOPHER W.  |  Overall Experience 
Rating:
5.0

Leliani was the best!

Michelle T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Savannah R. 
Rating:
4.0

My service was excellent. Everyone that I worked with was great to me! You need more workers to satisfy the demand of the customers for a better experience. The wait time is hindered by a lack of staff. I had one issue, a big rig hit a customer's car I moved mine to give him any more room that he may need. I parked across the street in the shopping center and got a ticket. This accident is verifiable that it happened on June 28th. Now that's costing me which shouldn't be happening. Also, the storage experience is a bit much with codes and swiping twice in different locals.

Edward W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Madison G. 
Rating:
5.0

My experience today @ your location was very pleasant and the employee's were very nice,helpful and respectful!! Excellent customer service especially where there were only 2 employees to handle all the customer that were there this morning.

GWENDOLYN B. 
Rating:
5.0

Nice

yurii s.  |  Overall Experience 
Rating:
5.0

Melvin was great!

ZAKIYA E. 
Rating:
5.0

Awesome

lajerome S. 
Rating:
2.0

Customer service was terrible. Picking up the truck and when I returned it. I returned the truck in less than 24 hours and got charged for two days. Kindly provide a refund.

Ricardo S. 
Rating:
3.0

I had a 20' U-Haul reserved for 9AM. When I arrived on time, they had the vehicle on site but did not have the keys. I had to settle for a 15' instead. We managed to get lucky and fit everything in the 15', but it could have caused a great deal of distress if we needed the 20' instead. Very unprofessional to allow me to reserve a certain van and not have it available at the agreed upon time.

Kamran I. 
Rating:
5.0

I've noted that the Unit was ready and the facility was clean and well-maintained. However, I'm in the new storage area which is undergoing renovation with tile and insulation work are being done. Therefore, the area is not and cannot be expected to be spotlessly clean as of the time of this review, June 2022. Looking forward to the end result and completing a smooth transition into my storage unit. Thank you

Carla K.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The sales associates were so helpful. I will recommend this place to all my friends and family. Thanks for a great experience

Mark C. 
Rating:
3.0

It was busy and very crowded. Despite that, the employees did a very good job to take care of us.

Scott L. 
Rating:
1.0

I spent over $500 on my truck rental, but when I returned it, I also returned the unopened box of bubble wrap because we ended up not needing it. I asked the woman at the front desk if she could just refund that portion ($15-20) or just put it back on my card. She refused saying that I needed the paper receipt. I told her I didn't have it with me and I had just driven 300 miles. She said to “take it back home then because we can't take it back without a receipt.” Not exactly the customer service I would expect from U-haul. Won't ever go back to this location.

Martin E. 
Rating:
3.0

Customer did not leave a comment.

edward E. 
Rating:
2.0

Prior to arrival, I was informed that I could utilize the mobile check out at this location, but this was not an option, which resulted in an additional 1.5hr wait time. Part of what contributed to this extended wait time was that there was only one staff member serving all 3 counters. This staff member did a good job. After collecting the keys, the truck only had 1/6th of gas tank and the truck was parked behind 3 other trucks, which took another 15-20mins.

Paul C. 
Rating:
5.0

Keep up the Great work.

Tanisha A. 
Rating:
3.0

The woman at the uhaul counter was exceptional , she was able to get us customers out in a timely fashion, answer incoming phone call and communicate with staff that were in different parts of the facility. I don't remember her name but she was by far the best person that I have seen working the counter.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
1.0

This location over charged for mileage my mileage from los angeles to santa ana was less than 40 miles one way. I did a turn-around and came back immediately and they odometer had me at 183 miles which was incorrect. Yes they made the adjustments but to be this dishonest Is horrible. Im considering other options to file a legal complaint

Shanalyn H. 
Rating:
5.0

Professional and friendly

DennisJ B. 
Rating:
5.0

The service was nice and easy

LISA P. 
Rating:
5.0

The staff was great and super helpful!! Both times we were there (pick up/drop off) they were super busy but still made the process as quick and easy as they could!

Emily W. 
Rating:
5.0

Professional and friendly

DennisJ B. 
Rating:
4.0

Customer did not leave a comment.

stanley l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

THERESA D.  |  First Impressions 
Rating:
5.0

Very easy Friendly staff

Holly W. 
Rating:
3.0

The woman who checked me in was extremely unhelpful and rude. She gave me a van that was blocked in by other trucks and wouldn't offer any assistance. Thank goodness for an employee by the name of Keith for helping me get the van out of the parking space.

ZAKIYA E. 
Rating:
5.0

Customer did not leave a comment.

avery S.  |  First Impressions 
Rating:
1.0

The facility is overcrowded with vehicles and grossly understaffed. The staff that are working at the facility do not care at all about customer service, with only one exception of a supervisor in the loading area that tried to help earlier in the day. At the beginning, it took us more than an hour to even begin unloading because the entrance was blocked by multiple vehicles. After unloading, we were blocked in for the night (meaning we couldn’t get our personal truck out of the U-Haul facility after unloading the U-Haul trailer) by customers returning vehicles and the only staff person we could find said “it was not his problem as to where customers park their vehicle when they return”. We had to ask my wife to speak with returning customers and ask them to position their vehicles so we could get out and this was before the 7 p.m. closing time. This is the worst U-Haul facility I have been to in over 30 years.

John P.  |  First Impressions 
Rating:
4.0

This UHaul Storage facility is close and has good pricing. The lack of parking was our biggest issue.

Debroah W.  |  Overall Experience 
Rating:
4.0

Easy move in process however my access code wasn’t working every time for some reason. At times I would be stuck in the elevator, and then eventually it would work.

Nia W.  |  Online Move In 
Rating:
2.0

dirty, double doors broken, not secure, no gate, small door opened

Dede L.  |  Overall Experience 
Rating:
1.0

I had a terrible experience moving into the Baldwin Hills, CA UHaul storage facility yesterday, Tuesday April 5th, 2022. Upon my arrival, the lady that was helping me, a very nice African-American woman (Mekia? Mikela?) told me that the reservation I made 2 weeks ago was in the computer system, but that the unit was not available. She was somehow able to find me a larger unit, but called her supervisor and asked if he would give it to me for the price of the smaller unit I had reserved, since it was UHaul’s mistake, and he told her no, I would have to pay for the larger unit (after receiving the free month that all one-way truck rentals receive from UHaul, of course, which I was I chose a Uhaul storage facility in the first place). The truck I had rented in Colorado was a 26’ truck, which did not fit into the loading dock area of the only loading entrance into the building, so I had to park it 200 feet away from the door, unload my items onto the ground, walk them 200 feet to the loading entrance (which has no access ramp for dollies or disabled people), leave my items on the ground outside, and then move them into the loading door, JUST TO GET INSIDE OF THE BUILDING. From there, my unit was at the opposite end of the building on the 2nd floor, and there was only one functioning elevator, which a woman and her father were already using. Every time I brought something inside the loading area or into the elevator (which I eventually was able to start using about 2-3 hours after my arrival), I had to swipe my access card to use it and had about 5 seconds to move whatever I was moving before the loading door or elevator door started closing on me. I had to swipe my key card at least 200 times, and had the doors close on me dozens of times while trying to move in. If my girlfriend hadn’t come up from Orange County to help me move things into my unit, there’s no way I would’ve gotten moved in before 10:00, which was when the elevator locked me out & ceased operating for the night (even though a male employee had told me earlier that I would be able to work on moving in as late as I needed to). Fortunately, I only had one load left at 10:00, which I had to carry up a stairwell in order to move into my unit. There was a single courtesy mattress dolly for the entire facility, which I was only able to use once the aforementioned father/daughter were done using it; I asked them how long it took the 2 of them to get loaded into their unit in this terrible facility, and they told me they’d been moving in with a 15’ truck rental for over 12 hours. My personal move-in, with one person helping me unload my truck and another helping me carry items to my unit, took me over 6 hours, and I am a professional mover. Finally, I had parked my 26’ rental where the UHaul employees told me to park it, but kept getting asked by them to move it while in the middle of unloading everything because they needed to get to trucks or trailers. I feel bad because I snapped at the nice lady who was working the front desk the 2nd time she asked me to move it, but I’d had enough. The staff at this location are not the problem, the building is…it looked like more units are being added, so hopefully these issues will be worked out in the future. But I would never, EVER recommend that anyone move their items into the Baldwin Hills UHaul Storage facility in its current condition. I feel bad for anyone that does, and I am literally dreading moving out of it.

Matt L.  |  First Impressions 
Rating:
1.0

Very difficult to get in and out of this facility with your U-Haul truck people working there are not helpful in backing out or moving the truck around in these tight spaces you guys suggested and reserved a storage unit that was literally 10% of the size of the 20 foot truck that I had rented under the same account absolutely unacceptable then you had someone from your company call me from a cell phone seven times in a row mispronouncing my name expecting me to take them seriously about returning the truck when it was not due until the following day as per a text sent to me from your system

Tara T.  |  First Impressions 
Rating:
1.0

Nightmare staff nightmare facility very difficult to get in and out of the people are rude and unhelpful I was rented a storage unit that was nowhere near big enough in comparison to the size truck I’d also rented Luckily I found another company right around the corner and was able to send the movers to that location in the nick of time then you had an employee call me harassing me to return the truck When your system had texted me that the return time was the following day the truck drove fine but overall very annoying

Tara T.  |  Overall Experience 
Rating:
1.0

Having clients who do not have the same moral compass when it comes to acting like civilized human beings is a huge downfall of a company. Upon arrival to the facility, after have driven two days due to moving in from out of state. There was a storage resident whom had the wrong idea of what was happening and there was an altercation between her, my son, my father in law and myself. She assaulted my minor son, got in my face as well as my father in laws face while her fists where balled up and ready to fight. My entire party remained professional and calm through out the dilemma. She needs to be told she can no longer do business there if this is what she does. It was also stated it is not her first incident that the employees have had to deal with. Instead of employees calling law enforcement they stayed away and shook their heads. It was a terrible experience with coming back to CA. These kind of people should not have the privilege of being able to do business with public places like this.

Donerick H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIA M.  |  Overall Experience 
Rating:
5.0

Amber & staff always extremely professional.

GERALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dante G.  |  Online Move In 
Rating:
1.0

Not a secure facility with homeless individuals utilizing it as a home....If you leave your stuff out while moving in or out of storage someone will take it...This is not what I call a safe facility after hours...Corporate needs to come up with a better plan to make their customers better served....

Dennis S.  |  First Impressions 
Rating:
3.0

Unfriendly customer service, no organization in the lot, would definitely not recommend this location to anyone period

Luis V.  |  Online Move In 
Rating:
1.0

Charged me BEFORE showing the unit and the unit was taken they had no other units that size! Now uhaul holds your money for up to 7 days! I paid for a product did not receive it and have to wait for MY money. Fruit flies were flying everywhere and the entrance was jammed by trucks and cars. Uhaul must make a killing in holding peoples money while it gains interest. Will not be using this location ever again.

Monique M.  |  First Impressions 
Rating:
1.0

Absolutely my worst uhaul experience. Was unable to complete my transaction and thus my 20 hour drive to pick up my trailer was un worthwhile

Rachel M.  |  Overall Experience 
Rating:
4.0

The unit was great. But there is a bug problem now. Hopefully they will spray. Customer service always polite and extra helpful!

aungel w.  |  Overall Experience 
Rating:
3.0

It was very convenience for me and close to where I live so everything went fine

Charlotte J.  |  First Impressions 
Rating:
1.0

Worst staff I've ever been around, they give the homeless blankets so the are constantly in around and searching the property. It took 3 hours for me to return my truck because the only person who could run a computer was running a forklift in back. I attempted do rent a truck at this location in la and they never gave me the keys let me pack up the truck and then had no way to move the truck and had to go rent a fluid truck at 4x the price because I couldn't leave my stuff inside the uhaul with so many homeless wondering around. Then when I was told I would get a refund it was never issued and had to file for a refund with my bank for the truck I couldn't drive. I will never let myself or anyone I know use a uhaul again.

TREVOR W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kalisse J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  Online Move In 
Rating:
5.0

I was tickled by the fact that Amber was out there “like on of the guys” driving heavy equipment to move heavy storage boxes. I even yelled “you go girl.”

janet h.  |  First Impressions 
Rating:
4.0

Amber Arzu is the best. She is always willing to help and easy to work with. Hire more Ambers

David L.  |  Overall Experience 
Rating:
5.0

Muy bien

Lilian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra F.  |  Overall Experience 
Rating:
5.0

The staff and management were awesome, helpful and friendly.

Veronica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abeni B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS R.  |  Overall Experience 
Rating:
5.0

The staging area needs a ramp to make it easier to move goods out. Also, is there a way to move the trucks stored after hours? I got a scratch on my car and there was not much space to go between the vehicles.

russell h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shereese C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
3.0

Nothing to complain or brag about,it took care of my storage needs for the 2 months that I needed,I don’t recommend anything good or bad.

Santos G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS R.  |  First Impressions 
Rating:
2.0

There seemed to be some drug operation happening while I was moving my items into the unit. A man who seemingly lived in a unit had a guest and called someone over. They were both negotiating prices from an odd distance and I was worried for my safety.

THOMAS O.  |  First Impressions 
Rating:
5.0

I had a storage at this location for about about a year and a half, what i like most was its location is convenient, the access hours gave me plenty of hours for me to handle my business, and the General Manger, Amber Arzu, is the best in the business! There was never a problem that she couldn't fix intelligently and professionally.

Antiq S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel N.  |  First Impressions 
Rating:
5.0

Thanks and we were out by the 15th and due to COVID we cannot pay any balance right now if any partial Oct payment was due. So sorry! It’s been devastating on me and my business. I had COVID on 8/26 to early Oct and wanted to get out in Aug so paid Sept due to COVID as I was stuck in UT for 5 weeks.

Laura B.  |  Overall Experience 
Rating:
5.0

Amber is very considerate and help alot with any issues. The cleaning lady has an amazing soul and she get a raise. Thank you

Nigel B.  |  Overall Experience 
Rating:
4.0

The Representative, Mark was very nice and well versed and very professional.

manton m.  |  First Impressions 
Rating:
1.0

I was given the wrong size storage unit. I ordered my storage unit over the so it with be a long wait. I had to pay more money for a larger unit. Ms. My breat cancer luncheon. My two helpers was late to their appointment. The worker couldn't find my storage unit.

Stephanie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judge B.  |  First Impressions 
Rating:
5.0

Amber is AMAZING.

Jorge J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolann A.  |  Overall Experience 
Rating:
5.0

Management is on top of their job. Keep up the outstanding work

cash b.  |  Overall Experience 
Rating:
1.0

Awful experience renting here. I came in on 8/24 to rent a unit. I signed an agreement and was given a unit. Upon leaving I told the Gen Mgr Amber and staff that I would be back in 2 weeks to move my things in. After coming back two weeks later after closing my old storage unit and with a fully loads truck the staff couldn’t find me in the system at all. After going round and round with the staff they found old that my unit was given away to someone else per Amber. How could this happen and think this was an ethical way of doing business? It literally makes no sense at all. Not only was I not notified or told that my unit was being given away for no reason but I had to wait over an hour to try and another unit which they tried to charge me more! The nerve! I was finally given another unit but the professionalism of this mgr is just awful. On a side note the inside of the building and actual storage unit is nice. But definitely watch how this mgr runs this business.

Jason B.  |  First Impressions 
Rating:
1.0

At this location the staff is always away from the front desk. I came to that place several times where there was no representation in sight. I had to wait patiently for perhaps 30 minutes and a representative strolled out of the restroom, unapologetically. In addition, last week I had to rent a van to take my things out of the warehouse and the representative was extremely rude to me. This guy was African-American. One service took him about 40 minutes to question me, call my references and take a picture of me with his iPhone device. I sensed a great deal of distrust from him. I explained to him.. What does he expect me to do with a whole van I am not renting this to joy ride what do I look like. He was very rude to me he didn’t make me feel like it was ok to rent & he was going to give me the best service because that wasn’t the case. He made me feel as if I was a criminal! Eventually, I was able to lease the truck.. I used the van for approximately two hours and returned it that night. I put the keys in the key deposit box neatly and securely. But two days later the manager "April" called me and said they didn't see the key. I told her you had to check the cameras because the truck is here and I no longer have the truck. She was rude and clearly stated that she did not believe me. I asked her, "Isn't the truck here?" She says people do this all the time, park the truck and take it out again. I told her I have no use for the truck any longer. She said she'd check the cameras and give me a call. She still hasn’t called me back. That location ghetto and they racially profiled me. What's crazy to me is they're all African-American. Disgusting & despicable. It seems to me they're trying to sabotage my reservation. I request that a member from corporate reaches out to me so I can explain the events further. Thank you

HERMAN J.  |  Overall Experience 
Rating:
5.0

I highly recommend Uhaul if Baldwin Hills Storage. There are only 2 things that could improve. 1. Many return trucks and vans block access to the storage. Access is basically closed before the office opens. 2. I wish the big sliding doors to access storage would open all the time, not only during office hours.

FERNANDO G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben D.  |  Online Move In 
Rating:
5.0

I used the moving truck and it was great

Michelle S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Vanessa K.  |  First Impressions 
Rating:
1.0

The unit number viewed and the unit paid for were 2 different things. I did not use the storage at Uhaul.

Carol R.  |  Online Move In 
Rating:
4.0

The manager, Amber Arzu, is an absolute asset to your company! She gave sincere, humane and extraordinarily professional service… I cannot say enough great things about her. She rocks and I hope that you treat her with the appreciation, respect and compensation that she more than deserves. My one complaint is that I received an unsolicited sexual picture from one of the male staff when I first started my storage account at this location. He made me so uncomfortable that I blocked him from contacting me, told my family what happened and rarely went to my storage unit fir fear of running into him. The couple of times I did go I was with people and I vowed to mention this incident to your company once I no longer was a storage customer. Amber remains unaware of this issue, though I have no doubt that she would’ve handled it appropriately had I brought it to her attention. Thank you.

LEAH F R.  |  Overall Experience 
Rating:
4.0

Manager of this store was extremely organized and efficient given the fact that it is the largest store in the area and there was constant navigating and arranging of mobile storage containers all day and every day I came there. Staff was excellent in handling pressure from anxious and impatient customers. The 4 stars is for the one staff member who failed to close me out of my storage space like she assured me, and I was sent a late fee notice after having vacated the unit. I will chalk it up as her being overwhelmed, but I was almost charged for a month's rent plus a late fee, and it is very VERY difficult to get through to the actual store when calling in. Thank you to the staff member who actually called me back to rectify the oversight.

olivia d.  |  Overall Experience 
Rating:
5.0

They are doing an excellent job. The entire staff.

Nia H.  |  Overall Experience 
Rating:
5.0

Gm at uhal on Obama amber is amazing and everyone that helped me and I spoke too helped me so much and was so professional

Natineal F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kizzy S.  |  Overall Experience 
Rating:
5.0

The Uhaul employees were professional and polite. But the overall attention to detail and the company automatic charges are frustrating. Uhaul has incorrectly withdrawn over $600 in two different charges which I am having to constantly fight to get my money back. Employees are great, but the Uhaul company needs help

Nathaniel L.  |  Overall Experience 
Rating:
2.0

First you only has 1 staff working at 9:30am. Second was there for 2 hours s as né 15 minutes. Third the access code didn't work. Upon returning the truck, there was a 18 wheeler blocking the front parking where had my car. He would not move the truck for 45 minutes because he didn't want to park on the street

Lee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dalia L.  |  First Impressions 
Rating: