Customer Reviews for U-Haul Moving & Storage of Castleton

10,702 reviews

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash)

(317) 849-9614

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
1.0

My reservation made online was priced @ $47.95 - what the location ended up charging me was $102.61. This was more than double what was quoted when I made my reservation. When I asked about this, both individuals at the counter were visibly upset and said the manager was out back helping another customer. I was essentially told that I could pay what they are charging or I could go some place else. I believe that a Bait and Switch tactic is being used by Uhaul and/or this location and forcing customers to pay way more than what they are quoted when making a reservation. I am very dissatisfied with how this Uhaul experience went.

Daniel P. 
Rating:
1.0

Explain extra charges and drop off some people aren't tech savvy and don't have smart phones

gary C. 
Rating:
5.0

Customer did not leave a comment.

Marci T. 
Rating:
5.0

The General Manager assisted me with a problem with my hitch, no charge. He was extremely friendly on pick up and return. Best experience I have had at this dealer and I rent here frequently.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Quick and easy drop off

Meghan R. 
Rating:
3.0

Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.

Russ K.  |  Overall Experience 
Rating:
2.0

Over price

Emmanuel M. 
Rating:
4.0

My only issues was that I had to come to this location because the first location's truck was not in proper order. I should be refunded the mileage that I had to drive to get the new truck. I was not informed until I got to the first location

Kristie N. 
Rating:
5.0

Customer did not leave a comment.

Dallas M. 
Rating:
3.0

Customer did not leave a comment.

Sophia P. 
Rating:
5.0

This was an absolutely painless process! Highly recommend

Ajay M. 
Rating:
5.0

Very helpful, affordable

Gary S. 
Rating:
5.0

Easy, convenient and affordable. Staff is very friendly and helpful.

Gary S. 
Rating:
1.0

The truck stalled out multiple times, profusely leaking oil, and transmission was shifting hard between 1st and 2nd causing the truck to jerk. The appliance dolly was missing one of the stair treads. This caused the dolly to launch my washer into the wall at the bottom of the stairs as the side without tread griped to the stairs. I tried repeatedly to call the U-Haul location about the truck issues. The wait time was 30-45 min and the call auto disconnected after waiting 30 min. Then I attempted to call corporate customer service and again waited for 27 min before the call disconnected. I have been charged for an additional mile. I have photos of the milage and the missing belt on the dolly. I would like a call back regarding this experience. Order #25908100 Amanda Fletcher 317-750-6114

Amanda F. 
Rating:
4.0

Everything was great. The only reason I didn't give a perfect rating was because the truck assigned to me to pick up utilizing the app was not there and I had to be assigned a different truck. Which the staff did quickly and professionally.

Errol B. 
Rating:
3.0

I returned after-hours, so I did not interact with any personnel or the facilities.

Hannah K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

I have not received a final receipt. U-Hauls website and reservation process is terrible. I reserved a vehicle online at another location. When I went to pick the vehicle up, they had released it to someone else. My reservation showed up in the system because the counter person acknowledged it, but could not give a legitimate reason why the vehicle was given to someone else. I went back to the Castleton location to reserve a vehicle for the following day. When I was picking up my vehicle another customer encountered the same issue. an online reservation, but no vehicle available.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Friendly service

Susan H. 
Rating:
3.0

There were technical issues causing extreme system slowdowns, so the poor employees couldn't keep up with the Saturday morning rush. Please address IT issues at this location.

Derrick R. 
Rating:
1.0

I originally was supposed to pick up a truck down the street from my new home. It wasn't there so I had to go to this location to get a smaller truck. It added additional time and miles to my trips because it didn't fit everything in 1 trip like planned & was further away from my moving location. No one seemed to care or offer any solution when I asked to drop it off at a closer location or what could be done about the miles and my initial reservation. Poor experience & poor customer service

Lauren C. 
Rating:
4.0

The online check in process was great and saved a lot of time however the truck definitely needed serious maintenance. I was working on a strict time schedule and had to use the truck anyway but I did not feel safe while operating the truck due to issues with the suspension and brakes. I'm thankful that everything worked out however I am disappointed I got charged for 2 days when extra time was needed due to having to drive very slowly because of the unsafe vehicle being rented. I've used only uhaul for over 10 years and this is my first time having an experience like this.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

I checked in via the mobile app and provided DL pic of front and back, yet needed to do it again when I picked up trailer. That could be improved.

Richard R. 
Rating:
3.0

The staff was a little rude but at least they could answer my questions.

Wyatt S. 
Rating:
4.0

There was no utility dolly available, though I had ordered one. We did get our appliance dolly. Location needs more parking for customers cars during pickup

Stephen G. 
Rating:
1.0

I made my reservation for yesterday on July 7. I was redirected to 3 different locations because none of the locations had the equipment I reserved. I waited over an hour for someone to call me back to try and get a solution. Instead of the 6 hours I asked for I was forced into a 4 hour window. My milage was almost double what I had requested because I was forced to go to a different location than I had requested. Overall this was hands down the worst experience I have ever had with this service.

Mike R. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

Danielle F. 
Rating:
4.0

Customer did not leave a comment.

Alec L. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
3.0

Customer did not leave a comment.

Juanita G. 
Rating:
1.0

I was given a contract to the wrong vehicle

shane K. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
4.0

Customer did not leave a comment.

Bree H. 
Rating:
5.0

Both of the gentlemen at the counter were friendly and helpful. It was a great experience.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

Madeleine B. 
Rating:
5.0

Customer did not leave a comment.

Emad K. 
Rating:
4.0

Customer did not leave a comment.

Roham R. 
Rating:
3.0

Reprimand the rude attendant (at return/drop off)!! When I picked up the trailer, the attendant was extremely helpful, polite and attentive. Very good experience. The trailer itself worked great... no issues. HOWEVER, when I dropped the trailer off the following happened: * No one was in front of me, so I pulled up to the stop sign that said "STOP: stay in your equipment" and something to the effect of "an attendant will help check you in." * A loud couple behind me pulled up in the truck they were returning; they were arguing with one another (being a nuisance), and a UHAUL attendant came out and started checking them in. * I thought... I was here first, but okay, I guess. * Then another vehicle passed this area and started to undo their trailer ahead of me, in the area where trailers were parked. * After I was sitting in my truck for a while the UHAUL attendant who was checking in the couple's truck behind me, came up to my window and said "Well, are you just going to sit there all day, or what?" ... as if I was doing something wrong by being patient, and DOING WHAT THE SIGN INSTRUCTED ME TO DO!!! Then he added "I figured you didn't want to sit here all day." (Ya think?!?!) There are certainly way bigger problems in the world... but this rude attendant won't be soon forgotten. If I EVER have an alternative to rent a trailer again... it will NOT be with UHAUL. Someplace else has to have better service that that guy.

Edwin B. 
Rating:
5.0

Great vehicle! Great uhaul people! Greet experience!

Christine N. 
Rating:
5.0

Customer did not leave a comment.

Breezie G. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Everything was fine except it was confusing to drop off. There was no communication at the time or in an email how many miles had actually been driven and how that affected the final charge. I got the impression my original guess was the final number used and not the actual miles driven.

Craig B. 
Rating:
5.0

Very friendly and quick

Chad S. 
Rating:
5.0

Customer did not leave a comment.

rod K. 
Rating:
1.0

Customer did not leave a comment.

MAHENDRAN B. 
Rating:
5.0

The alignment was off was the only issue, if you held the wheel at 10 and 2 you would drive off the road to the right. It was okay for me but dangerous for a less experienced driver. Overall the staff here is prompt, professional, and awesome.

Cole W. 
Rating:
4.0

Customer did not leave a comment.

Tadd M. 
Rating:
4.0

Customer did not leave a comment.

Phill K. 
Rating:
3.0

This location got me in and out when I arrived Saturday morning which was very helpful. But the reservation process was messy at best as I had to call to figure out where I had to pick up the trailer. I had been assigned (neither my first, second or third choice) to another location which opened earlier and all I wanted to do was change the time. While the person was helpful, call to get this worked out took entirely too long. Then when we returned trailer after hours it took us almost an hour with two of us on cell phones to be told the website was down. We were then told the location would check us in when they opened Sunday and email me a receipt which I just received, mid day on Monday after I tried to call the location and got put on a 30-40 wait, again. Trying to do it online finally got us through but not much quicker. In my opinion this is not acceptable customer service. If website is down, it should be noted on the website and not to leave customers wondering what the heck is going on. Process is not very customer friendly if your request doesn't fit in the nice little box of items that can be taken care of online.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Irisa R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Process was simple, I'll rent from Uhaul from now on.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Once again outstanding customer service, clean trailors and easy pickup and dropoff.

David L. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

N/A

eddie M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Donna E. 
Rating:
5.0

I wasn't able to change my drop off location of my vehicle I chatted with the customer service 1800 number they weren't very helpful with regards to the last minute changes I requested . The store however that I picked up my uhaul from had great customer service and they had me out of there in no time which was much appreciated

Jasmyne J. 
Rating:
5.0

Customer did not leave a comment.

Brittani B. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

KERWIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

One thing I noticed. I rented twice in the last few weeks. It was a brand new chevy pickup. Was very surprised. It was nice to see replacing your vehicles. To keep them updated and safe.

Jeffery K. 
Rating:
3.0

I personally wouldn't recommend uhaul to anyone that needed a guaranteed reservation at a particular location anytime. My experience was horrible- I barely got a truck on the day I needed it and when I did I had to drive it an extra 100 mile at least just to get where I was going not to mention the 200 dollars it cost me to pay movers for standing and waiting on us to show up with the truck. Uhaul totally over books the trucks that they have and don't really care that they are costing their customers hundreds of dollars. Although it was ok for me to drive across town an extra 100 miles it wasn't ok for the people with a reservation later than me to drive across town I was told they couldn't do that to that family although I had reservation as well. It took 3 locations for me to obtain a truck. The Guaranteed reservation is junk because Uhaul fulfills that reservation by making you drive to wherever no matter how far it is in order to get the reserved truck on the day you have your reservation for. Very very very poor.

Sharon B. 
Rating:
4.0

It was weird that I had to get transferred to a second person (with a dog loudly barking in the background) to extend my rental by a day. I almost hung up because it was ear-piercing!

Myron L. 
Rating:
5.0

Customer did not leave a comment.

warren B. 
Rating:
5.0

Customer did not leave a comment.

Nigel E. 
Rating:
2.0

Poor communication between employees.

Lauren K. 
Rating:
4.0

The associate that assisted me with my order on Sunday, July 17th was extremely rude and disrespectful. She lacks customer service skills. The older gentleman that ended up connecting my trailer was a rock star. Very professional.

TED J. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
3.0

The tire pressure gauge was not functioning properly. The gas policy is not customer friendly. The gasoline tanks should be full so that customers can return the car full.

Yong L. 
Rating:
5.0

Easy to rent, use and return. Was a smooth transaction with no problems and friendly staff.

kelly H. 
Rating:
1.0

Rented a dolly but they didn't have any. Truck was full of boxes. Everyone was rude

Lauren M. 
Rating:
4.0

Alfred was great and help us check back in are u-haul. I was skeptical using this location due to having unsatisfied treatment the last time is that you are a year ago. it has changed my perspective

Maggie S. 
Rating:
5.0

Na

Tracy J. 
Rating:
5.0

Overall, I had a great experience. Upon check in I was greeted by a gentleman who was very helpful from check in to return of the rental. I will be sure to use this location again!

Belinda S. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

angieleta G. 
Rating:
5.0

Great service for pickup and great to be greeted when returning a truck by Uhaul employee with greeting and offering assistance—Norm

Norman D. 
Rating:
5.0

Staff was very pleasant and helpful. Although busy, we were greeted and acknowledged. Excellent customer service!

Felicia C. 
Rating:
5.0

I have rented this type of equipment from here twice now and will be back a third time :-)

Ted W. 
Rating:
2.0

Customer did not leave a comment.

Alissa T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Tire pressures on the trailer were a bit high for the weight being carried. Otherwise, all was excellent.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Bigger sign showing which entry to return Trucks

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Hitesh P. 
Rating:
4.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

Customer did not leave a comment.

Alfred F. 
Rating:
4.0

The associate that helped me was very friendly.

Jodell C.  |  First Impressions 
Rating:
5.0

Been nice if they would of walked me to my unit instead of haven to find it

jeff p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  Overall Experience 
Rating:
5.0

Storage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.

Jessica B.  |  First Impressions 
Rating:
3.0

There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.

Jordan C.  |  First Impressions 
Rating:
5.0

Great service

Willis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  First Impressions 
Rating:
5.0

The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!

WANDA L.  |  First Impressions 
Rating:
1.0

The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .

julie g.  |  Overall Experience 
Rating:
5.0

Great customer service !

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.

Bryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri m.  |  Overall Experience 
Rating:
4.0

Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD

John D.  |  Overall Experience 
Rating:
2.0

Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.

CHRISTOPHER H.  |  Overall Experience 
Rating:
3.0

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David M.  |  Overall Experience 
Rating:
3.0

The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.

Pamela R.  |  Overall Experience 
Rating:
3.0

Prices are too high.

KATHY M.  |  Overall Experience 
Rating:
4.0

Tony & Nate were very helpful

Kelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  Overall Experience 
Rating:
2.0

Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.

Colin B.  |  Overall Experience 
Rating:
3.0

Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude

Guillermo T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENA R.  |  First Impressions 
Rating:
5.0

Services were very good and the website made changes very easy. Moving was a lot less complicated.

kathy m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laquan n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
2.0

Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.

Madeline C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candace H.  |  Overall Experience 
Rating:
2.0

Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.

Charis B.  |  Online Move In 
Rating:
1.0

The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don’t like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, Jeff

Jeffrey M.  |  Overall Experience 
Rating:
5.0

I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best 👌.

jacquline k.  |  Overall Experience 
Rating:
5.0

Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.

juanda p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shandella S.  |  Overall Experience 
Rating:
1.0

I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANA

Franky C.  |  Overall Experience 
Rating:
3.0

Avg service.

DAVID E.  |  Overall Experience 
Rating:
1.0

Staff was less than friendly. Would not recommend.

Jason B.  |  Overall Experience 
Rating:
2.0

For the 2 years we had this storage building we didn’t have access to pay online because our profile said we didn’t have a storage room. So our payments we messed up all the time and the staff wasn’t always helpful. It was annoying and the reason we left uhaul and went with a different company.

Cameron K.  |  Overall Experience 
Rating:
5.0

A good experience. Thank you.

kathy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
5.0

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona B.  |  First Impressions 
Rating:
2.0

While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.

Diana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN J.  |  Overall Experience 
Rating:
1.0

Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location

Elizabeth G.  |  First Impressions 
Rating:
1.0

First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn’t use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn’t matter if I come in for boxes or something else.. there’s no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.

Crystal S.  |  Overall Experience 
Rating:
2.0

Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in there

mike R.  |  Overall Experience 
Rating:
3.0

They need extra help I don’t know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it’s was ok...

Debra M.  |  Overall Experience 
Rating:
5.0

The staff were awesome.. they explained everything thoroughly

Amita S.  |  Overall Experience 
Rating:
4.0

Gladly that staffs know what to serve us our deaf’s communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...

Shandella S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla P.  |  First Impressions 
Rating:
5.0

some of the front staff kind of lazy

TONERRA T.  |  First Impressions 
Rating:
1.0

Everytime I come to this location, the staff never greets any of the customers. Even if there’s a short wait (when they are not with customers) nobody says they’ll be with you in a moment or even acknowledges you’re standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I’m most likely going elsewhere.

Crystal S.  |  First Impressions 
Rating:
5.0

Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.

Stephen F.  |  First Impressions 
Rating:
4.0

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

RONNIE M.  |  First Impressions 
Rating:
1.0

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Lamont L.  |  Overall Experience 
Rating:
1.0

I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else’s items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people’s property.

Tiffany M.  |  Overall Experience 
Rating:
5.0

Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.

Ericka T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin L.  |  Overall Experience 
Rating:
4.0

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.

Richard G.  |  Overall Experience 
Rating:
5.0

Nathan in castleton, Indiana was amazing.

CHRISTINA H.  |  First Impressions 
Rating:
2.0

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Marnita A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma G.  |  Overall Experience 
Rating:
4.0

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

Deyshawn B.  |  Overall Experience 
Rating:
5.0

Mason Smith, the GM there in Castleton is a life saver.

abbie d.  |  First Impressions 
Rating:
5.0

KEEP UP THE GOOD WORK!!

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha S.  |  Overall Experience 
Rating:
5.0

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Gail R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry D.  |  First Impressions 
Rating:
5.0

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

david c.  |  Overall Experience 
Rating:
5.0

Jaden and the trainee were great

jim k.  |  First Impressions 
Rating:
1.0

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

Rodney R.  |  Overall Experience 
Rating:
5.0

Great. No complaints at all. Happy customer.

RASHEEDA O.  |  Overall Experience 
Rating:
4.0

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

Richard G.  |  First Impressions 
Rating:
4.0

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

ALICIA Y.  |  Overall Experience 
Rating:
5.0

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Gayann B.  |  Overall Experience 
Rating:
4.0

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Donna M.  |  Overall Experience 
Rating:
4.0

The staff was wonderful my only complaint would be that the gate was always open.

jennifer m.  |  Overall Experience