Customer Reviews for U-Haul Moving & Storage of E Asheville

6,134 reviews

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Completely satisfied with entire experience. Can't think of anything to improve.

Debbie A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
1.0

Customer did not leave a comment.

Bryann S. 
Rating:
1.0

The people were late for us to pick up. Trailer we were supposed to have blocked in given another trailer not made for our truck trip was raining and trailer did not travel well with our truck.

Chase C. 
Rating:
2.0

1. Clean your vehicles before you rent them. 2. Don't overcharge, which is what was sent to me. 3. Answer the customer service line. If you have SO many customers, you must be making tons of money, which means you can hire adequate staffing. Why is there a 30+ minute wait for customer service? And why is there no one available for chat? This the worst service ever!

Ruth S. 
Rating:
5.0

I was very pleased and I'm fussy.

Ernie H. 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  Overall Experience 
Rating:
5.0

Employees appeared exhausted from working outside in black shirts. Get them white shirts as an option. They were extremely helpful and polite but their job appeared brutal

Matt S. 
Rating:
5.0

The people there are efficient, hardworking and knowledgeable

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
2.0

Knowing what the equipment was to be used for they should've recommended something different. The equipment did NOT meet my needs & a 2 day rental fee was blown because the personnel did NOT advise the client (me) appropriately.

pat W. 
Rating:
5.0

Rickie the district manager made the final experience smooth and pleasant. The real issue was prior to her involvement, I had to call in for reservations 3 times to be issued a correct date and time to pick up a truck. Upon arrival at the sweeten creek location I was told sorry we don't have your truck. The gentleman there couldn't determine if there were any other trucks available in Asheville, so I drove to the Swananoa River rd location where the crew there did a great job.

Clayton H. 
Rating:
4.0

The pick up process was a little bit confusing this time. I opted for the online option, but still had to go inside to pick up the key. It was not in the exterior lock box as expected. But the staff were pleasant and efficient, and I was on my way quickly. The truck I rented was buried in a middle row of vehicles, so getting it out took some maneuvering. [This was not normal for this location. Usually, the early rentals are at the front.] Fortunately there was plenty of room to back it out and go around the other trucks. In their defense, this location was extremely busy over the weekend. There were 2 rows of trucks in the drop off lane at 7 am on Monday, which is unusual. This is not a huge facility. I think the online checkin, while popular with customers, has the potential to overtax popular midsized locations like this one. I commend this team for keeping things working smoothly under difficult circumstances. I will rent from them again, and recommend this Uhaul team to anyone.

Lisa H. 
Rating:
1.0

Arrived, got into the first position of the drop off line. The sign said to wait there to drop off. I waited around 30 minutes and nobody showed up. I have a compromised immune system so I did not want to go inside. About 10 minutes later a guy walked by and told me to move up to the back of the building and proceeded to check in other people even though I was first in line. Other people were trying to exit so I had to move to let them out. After another 15 minutes with nobody showing up to check me in, I found a spot, dropped the trailer, and went home. There are dozens of ways this could have gone better.

CASSANDRA C. 
Rating:
5.0

Very great service and use 👏

Jacqorrie B. 
Rating:
5.0

Everything was great. Friendly people work here!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
3.0

location is convenient, we got a 20 ft truck instead of the 15ft. requested. Only used 6 ft of truck and cost a lot more in gas. Truck not very clean there was garbage under the seat.

Sue S. 
Rating:
5.0

Everyone was so kind and pleasant It felt super easy!

Lucy K. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Nothing Great service

henry L. 
Rating:
5.0

Picked up a motorcycle trailer for a day. The agent was very helpful and got me hitched up in no time! Pleased with the whole experience!

Leon G. 
Rating:
5.0

No issues.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Pam L. 
Rating:
5.0

Nothing. Great, friendly service.

DUANE B. 
Rating:
5.0

Very friendly fast service! Everything I needed. Easy to rent a U-Haul. In and out in minutes. Staff very friendly!!! And they have a restroom! Great value for my moving needs!!!

Nacy H. 
Rating:
5.0

Mike was kind and attentive

John D. 
Rating:
5.0

The young man receiving the trailer I dropped off was friendly and helpful!

marcina M. 
Rating:
4.0

Super easy pick up and drop off.

Steven M. 
Rating:
5.0

Courteous and professional staff. Even at such a busy time.

Joel P. 
Rating:
4.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
3.0

I am still being billed when we have paid and received a receipt. I am very annoyed, after calling several times to again receive a bill.

jennifer c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Lynn P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

I was originally scheduled to pick up this trailer at the Weaverville Browntown location but there was no one there the afternoon I was supposed to pick up the trailer. The Swannanoa location where I did pick up the trailer was great (it always is) but was 10 miles out of my way. So a 0 for Browntown and a 5 for Swannanoa.

David S. 
Rating:
5.0

Nothing comes to mind. I continue to have excellent experiences of UHaul, both the people and the equipment. Thank you.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

iker S. 
Rating:
5.0

The staff here are the nicest people!! Especially the older African American man who was as genuine and caring a person as I have ever met. I made sure to thank him for his kindness. I felt like I had found a soft landing place in a difficult situation.

Carla C.  |  Overall Experience 
Rating:
5.0

The young woman, I think her name was Kristian, and the young man in the office were incredibly kind, helpful, and knowledgeable.

TAIYO H. 
Rating:
5.0

I've dealt with this location for over 20 yrs . It has come a long for the best

RONALD B. 
Rating:
5.0

Staff very nice and friendly.

Stanley B. 
Rating:
3.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Check in and check out were both smooth AF. Probably 10 minutes total time spent in the store despite there being a Sunday rush of customers. All staff present were cordial and helpful. Definitely would return if I needed anything else.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Chad N. 
Rating:
2.0

3 trips in person to get proper information for rental. One man slammed the door when I explained they had wrong time and wrong size truck.

Geoffrey C. 
Rating:
4.0

Tell the customer the MPG so getting gas is a little easier

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

The uhaul was not even kind of clean but I was in a hurry so I didn't have time to complain. I was only renting the U-Haul due to an emergency. The windows were so filthy that you can barely see out of them, there was dog hair all over the seats, fingerprints and smudges all over everything. It was obvious that no one bothers to clean them. I certainly would not rent another one.

kerry R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Great workers! Friendly!

sarah D. 
Rating:
5.0

Customer did not leave a comment.

Mathes M. 
Rating:
5.0

Trailer was ready when I arrived. Staff was great.

Gregory B. 
Rating:
3.0

I'm aware that pretty much everywhere is understaffed so I understand, but service was slow. Some employees were friendlier and more helpful that others. The location is a pain too.

Karen I. 
Rating:
5.0

The 2 Gentlemen Ty & Tyron I think was their names, were very kind & informative!

Pamela L. 
Rating:
2.0

I was charged for "safe move coverage" which I never requested and no one ever informed me. I have had problems in the past with uhaul sneaking in coverage's without consent and it's getting frustrating.

Philip G. 
Rating:
5.0

Everything was excellent and clean

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

Nicky F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

I passed two U-haul location before dropping off at this location. I had to drive an extra 11 miles when there was a location a mile from my warehouse. It was very different finding someone to explain and find out why they choose this location.

Clint K. 
Rating:
5.0

The staff and manager or owner of this location were polite and helpful above my expectations.

Rob F. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Keep doing what you are doing. My check in and check out we're both efficient and friendly. I felt that I got a very good value for my usage. Thank you

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

It was all great. Wait time was small, check-in/out was easy. People were professional. Will use this location again.

William B. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Nothing! The service person, Darrin or Derrick was super helpful and nice and efficient.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

My U-Haul experience was beyond my expectations! Check in and out was efficient, fast professional, and friendly!'' Highly recommend!!

Danna B. 
Rating:
4.0

Customer did not leave a comment.

joshua H. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

The employees at U-Haul on River Road could not have been more helpful and efficient. I don't write reviews but this crew deserves a shout out. Even though there are other places I could pick up a trailer the staff at River Road U-Haul make it worth the trip. Rob Clowers

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Right hand turn signal and brake light did not work

William S. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Giancarlo C. 
Rating:
1.0

I did an Auto transport reservation the day before and I went there in the scheduled pick up time. The associate told me that there wasn't nobody there to hook the auto transport to my truck and cancel my reservation.

Amauri D. 
Rating:
3.0

Customer did not leave a comment.

AMBER B. 
Rating:
1.0

Customer did not leave a comment.

Bryann S. 
Rating:
5.0

n/a

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Sveinn E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Amazing service those guys were all top notch!!

Lisa J. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Great experience, don't change a thing!

Michael J B. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

This is a shout out to JR who was great! He made my rental process quick, ready, and prefect. Could not have been better. Thank you.

Renita P. 
Rating:
4.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Staff was great and the van was awesome. Drove very well, great on gas and very clean.

Laurie G. 
Rating:
5.0

Easy, fast, friendly.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Franklin was very pleasant and helpful. Also was the fellow who accepted my return.

AJ C. 
Rating:
4.0

Customer did not leave a comment.

ben S. 
Rating:
5.0

Customer did not leave a comment.

troy b.  |  First Impressions 
Rating:
4.0

Location staff were great. However, phone operator that helped me never mentioned the unit was not on ground level. Access was 6’ off the ground and not feasible. Had to rent another, pricier unit and wasn’t told I would have to have insurance. Felt like a bait and switch. Will be finding another location after a month.

Michael C.  |  First Impressions 
Rating:
5.0

My only issue was I thought the charge for the storage unit was a bit steep

Ronald K.  |  Overall Experience 
Rating:
5.0

William and the rest of the Staff not only professional they all really go out of their way to be help. I just adore Mr. Ken, who greets everyone with warm welcome and a smile.

Lisa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Verdun H.  |  Overall Experience 
Rating:
5.0

William was especially excellent

Ronald K.  |  First Impressions 
Rating:
4.0

No worries, No complaints. Thank you.

Wayne D.  |  Overall Experience 
Rating:
1.0

The access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.

James V.  |  Overall Experience 
Rating:
5.0

Besides parking for customers everything at this location seemed good.

Brandon W.  |  First Impressions 
Rating:
5.0

General manager Jon Barrows is exemplary!

ANN R.  |  First Impressions 
Rating:
5.0

In my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .

Russel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GREY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M.  |  Overall Experience 
Rating:
5.0

I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Thank you.

lauren e.  |  Overall Experience 
Rating:
5.0

Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff

Jeffrey E.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful.

Brent B.  |  Overall Experience 
Rating:
5.0

I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Thanks

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy H.  |  First Impressions 
Rating:
2.0

I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn’t available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn’t feel safe leaving my items in the unit provided for an extended period of time.

BOBBIE B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

debra w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayman D.  |  First Impressions 
Rating:
4.0

Guy at the drakes who helped me was great.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
5.0

Was not pleased with 5 day 26+dollars late fee

Brenda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Z.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Kelly W.  |  Overall Experience 
Rating:
2.0

staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Franklin G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Linda V.  |  Overall Experience 
Rating:
2.0

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Heidi P.  |  First Impressions 
Rating:
2.0

They sold my stuff after I had made contact and paid my bill!!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walker t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  First Impressions 
Rating:
5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

AWESOME Friendly Employees ready to help!

Linda Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

SUSAN C.  |  First Impressions 
Rating:
3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Teddy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

oluwakemi i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE J.  |  Overall Experience 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY A.  |  Overall Experience 
Rating:
5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

denise c.  |  Overall Experience 
Rating:
5.0

Well maintained and clean facility. Helpful Staff.

edward m.  |  Overall Experience 
Rating:
4.0

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Levi E.  |  Overall Experience 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Jay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you

bill n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Oryhn K.  |  Overall Experience 
Rating:
5.0

Really nice helpful people.

Virginia E.  |  Overall Experience 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Dan S.  |  Overall Experience 
Rating:
3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

austin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  Overall Experience 
Rating:
5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Tonji V.  |  Overall Experience 
Rating:
2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Forrest W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Tonji V.  |  First Impressions 
Rating:
4.0

Very convenient

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  Overall Experience 
Rating:
1.0

Terrible Customer service around billing

Jake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas r.  |  First Impressions 
Rating:
5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

cherly b.  |  First Impressions 
Rating:
2.0

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.

Tara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivonne or timothy H.  |  Overall Experience 
Rating:
2.0

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.

Tara L.  |  First Impressions 
Rating:
5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Melissa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RJ C.  |  Overall Experience 
Rating:
2.0

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Angela N.  |  First Impressions 
Rating:
5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Jeffrey U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  First Impressions 
Rating: