Lot access is not very convenient from all directions. I do have to say the staff was awesome. With the current short staff issues in all service industries, they handled the large customer flow with courtesy and expertise.Steve B.
Customer Reviews for U-Haul Moving & Storage of Florissant
Florissant, MO 63031
(Corner of New Florissant and Lindbergh)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rachelle S.
Customer did not leave a comment.Justin T.
Uhaul customer service is always excellentBRITTANY B.
Great customer serviceQuiannia W.
I drove 11 hours to get to town for business/charity work to help elderly people move from flood issues. My reservation pick up confirmed before driving to town was sunday to tuesday. Was called and told after I was in town and had confirmed our business appointments that they wanted to change my rental to only a few hours on sunday. I couldnt risk not getting a truck at all so I picked it up and handled my business. Monday I started getting calls from Andrew about returning the truck and them charging me extra because they had to cancel reservations because of me. I explained my commitments and said the truck would be back the next day. Andrew proceeded to call and harrass me and fuss on the phone at me and stressing me out. I spoke to Crystal at traffic office and explained situation and she said she understood and for me not to stress and she appreciated the work we were doing. She said the account would be updated and to return as I originally planned. Andrew continued to call my phone repeatedly and stressing me out. I ended up in the hospital. The calls continued. When I was able to I called the uhaul office I explained my situation and told them I was working to get someone to bring the vehicle back for me that day. I continue to get calls even though the guy said he updated the account and gave me best wishes to get better. His name was Juan. But as the day went on I continue to get phone calls from Andrew harrassing me. The vehicle was returned that day but I have no idea how much they're charging me at this point.. Especially considering they changed my reservation from what I had originally requested and committed myself to other people for. I don't feel like it's fair to have to incur any extra charges After all that I had to go throughBrandy D.
Experience with this location was really great until the day before move day. We received a confirmation call about the truck we were renting for the following day. The employee asked me when i would be returning the truck, i explained that I had reserved it until close (7pm) the day of the rental. The employee said, â€œunfortunately, we're going to need you to return it by 4pm.â€ I explained that I made the reservation in person with an employee in that store and I have a reservation confirmation email that states that we rented it until 7 PM. He explained again that he was unfortunately going to need the truck back by 4 o'clock because it had been rented out to someone else. No other help with the situation, no looking into what happened, no making it rightâ€¦ just double booked the truck and we needed to have it back. That was stressful on top of move day stresses. So, Unfortunatelyâ€¦ I would say renting a truck from this location was not the best. Although, clean store, nice and efficient employees, but the customer service when something went wrong on their end was very lacking.edward Z.
I picked up a reserved trailer on a very busy Sunday morning - 10-12 people in line ahead of me. The staff were moving quickly to serve everyone. Thanks for your hard work!Michael R.
I had a positive well executed experience renting and returning the truck. I felt the Prices were fair and I was treated with respect.Brenda L.
customer Service Representatives should be more truthful and clear in communications to all clients.Osayande I.
Great people! Great service!kenny B.
Customer did not leave a comment.Samantha H.
I did not receive my receipt after returning the truck until I called the following day requesting it.Annette H.
It was ridiculous how this location contradicted the reservation manager. It was constant lying. Everyone was named Andrew and had no name tags. I was told they bumped my reservation. When I arrived another worker stated that there was still a truck available. He wrote the number of the available truck and Big Andrew told him that I was not getting it. I was sent away. I contacted reservations and they made a reservation for 1:30 pm. I arrived and the skinny Andrew said absolutely not. Nothing was available. The big Andrew said, go ahead and give it to me. He then started changing the terms from the reservation. He then said I would have to come back in the morning, he didn't have anything today. He also said that the reservation manager didn't know what he was talking about. He did not know his inventory. Big Andrew told him to give me a truck. The condescension was appalling. Plus the fact that water damaged affected by moving process, they were rude.Vanessa H.
Customer did not leave a comment.Aaron B.
As stared above i was very satisfied with the process , this is not my first exprience with uhaul and this location but my only issue is during unique circumstances we should be allowed a grace period if you need more time Before return, recently we had a flood at the storage unit were i kept my belongings we were done moving but we could not exit the gate their were so many people with trucks trying to get out the gate we had a long wait everyone had to be out by Monday and it was congested so we should not be charged after such events if you call about your situationLUTHER B.
Better customer service. The workers were very rude and over charge me on my mileageFonquavious L.
None comes to mind.William C.
Customer did not leave a comment.Marricia C.
Customer did not leave a comment.Joseph R.
The TEAM was PHENOMENAL!Tony W.
The truck I rented the back right shock was damaged and it was a bouncy ride and also bounced my furniture up and down during the trips causing some damageGregory W.
Couldn't get the drop off location to work properly when I was dropping truck of after hours.Jude S.
Customer did not leave a comment.tammy W.
Florissant was not the problem it was the one in ST peters that sucked Have my damn trailer there when I try to pick up...it wasn't there and you sent me to another location in florissant 20 miles away and got wrong trailer size as well as no 50.00 off as discussedCraig G.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Jordan R.
Customer did not leave a comment.Eric D.
Smooth transactionKeith M.
Customer did not leave a comment.kendirck B.
Employees need to ask customers to get in vehicle and check mirror placement and if not ok, make the appropriate adjustments. I just moved a 26ft truck across 7 states and couldn't move the mirrors as needed.Samantha F.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.TLisa M.
I rented a truck for a day. I was never asked what time I planned to return it. I had never rented from Uhaul before but I assumed a day meant 24 hours and that it should be brought back at the same time the next day. When I picked it up at 10am I saw that it was expected to be returned at 4:00. When I asked about it the guy was rude and said I must have told them that. I explained that I never said about a return time because of my assumption nor was I asked what time I planned to return it. He said all the employees must ask about a return time when renting so he questioned me saying â€œSo you're saying you were never asked?â€ He asked it like I did something wrong or was lying and that I was going to get someone in trouble for making that lie up. I almost walked out but I was counting on that rental. We agreed upon a 7pm return. I wasn't sure how long I needed it but thought I could be done in time. Still it wasn't my 24 hours I thought I would have and I certainly didn't appreciate the third degree and sarcastic accusations. Very frustrating!jackie F.
Customer did not leave a comment.Doneta L.
There was soda spilled in the inside of the truck! I reserved a truck about A month before I needed it, they made me pick it up at A location 20 minutes away! They told me to drop it off at a certain location, when I arrived they told me I had to take it to a different U-Haul.. No idea what you guys are running, I will never use Uhaul againJacob G.
For online check in (Android), please specify that you need to hit "Feedback" to proceed and not just wait, like it says on the acreen.Stephen G.
Customer did not leave a comment.KenLisa W.
There was a mixup with the gas but Andy the GM was understanding and fixed the problem. Very professional and I will be back.Johnny L.
The truck broke down. It was a horrible experience getting help from uhaul. I had a hard time contacting road side assistance it took almost 2 hours to get in contact with anyone. The uhaul location was no help and hung up on me. Also I called the cell phone number on the company business card no one answered I left a message. I recieved a call back just to be told to keep trying to contact Roadside assistance. Once I was able to get in contact with roadside assistance the woman who helped me was very nice and understanding to what was happening she stuck by me and listened to every complaint I had. She was the reason anything was taken care of. It took another hour to get a tow truck. The tow truck driver was upset and very rude he did not understand his job nor did he complete it. I was not giving any paperwork for the pickup. His customers service was horrible. All of uhaul's vehicles should be checked before allowing them to be driven by customers. This was a big inconvenience to me and no one seemed to care or seemed to be concerned. This was a horrible experience.Yvonna W.
The service was smooth and personable to my needs.JANET H.
Customer did not leave a comment.John B.
Customer did not leave a comment.CANDICE C.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Antonio S.
This proprietor now REQUIRES the customer to use a dysfunctional ap sent to their personal cell phones rather than hand processing the customer's drivers license at the desk. It was maddening. It was inelegant and didn't function well. But the proprietor insisted and refused to take my ID and hand process it himself. What if a customer does not possess a cell phone with a camera? Are these people banned from renting Uhaul vehicles? THIS IS ABSURD. In addition, this store proprietor was terse and rude in every other aspect of personal communication. I recommend finding another franchise unless this is a Uhaul corporate policy. If so--I recommend just find another company from which to rent a vehicle. There are no lack of them.Rob H.
Nothing great serviceTony M.
Customer did not leave a comment.Alisha L.
Customer did not leave a comment.Cherise B.
Customer did not leave a comment.Kathryn D.
3rd time using this facility. Have had no problems any time. Great customer service each time. 😊Janis K.
Thank youNeva T.
Friendly, helpfuldiana J.
I couldn't ask for a better experience! 5 stars, will be using that location again!cody B.
Customer did not leave a comment.William H.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.trice C.
Customer did not leave a comment.TAMICA T.
Joe Price is a helpful employee both with the rental and buying a cartop bag.Anna M.
I was told I had to pay an amount and that I wouldn't have to pay anything else but when I went to return the truck I was told I had to pay 174 dollars. I returned it after hours which I was told wouldn't cost me anything extra and I only drove one mile over my expected driving distance.Andree D.
Very nice personnel and service.Viviann B.
Becki Weakley was AMAZING! She helped with concerns I had about drop off location, she even took the initiative to change location right down the street from here while I was in transit! GIVE HER A RAISE!Bret J.
Customer did not leave a comment.Edward Z.
Customer did not leave a comment.Kyle M.
Keep doing what you are doing. The staff is very helpful and friendly.cynthia J.
Customer did not leave a comment.Bobby L.
Customer did not leave a comment.Norman K.
Everyone was very nice and helpfulCarl W.
Customer did not leave a comment.robert R.
This car was leaking oil and it leaked all over my fucking drivewayLOAY A.
This was my first time renting from uhaul so I have nothing to compare it to. The employees I dealt with were friendly and helpful. The building was clean and our truck was clean and in great condition.Debra A.
Cheaper rates. Gas is too highChanita V.
You guys are very helpful, and knowledgeable for first time movers and especially in these times making it affordable to move. also provide many resources for first time movers. Thank You for everything.Kamili F.
Customer did not leave a comment.Rapheal J.
Customer did not leave a comment.Ira S.
Customer did not leave a comment.Ira S.
The trucks are parked WAY TOO CLOSE to each other!!! We almost had to cancel our truck because we could not get into it. My husband was finally able to get in the passenger side and scoot over to the drivers side to pull the van out. The lot is small but about a block away is a Uhaul storage facility with a large empty lot.Lisa H.
The guy at the counter was rude and pushy . He was more interested in his phone than the customer.Michael H.
Staff friendly and polite. Premises clean and easy to navigate. Everybody courteous and ready to help as needed. Equipment what you would expect from a first rate operation. I see no reason to go anywhere else.Larry J.
Customer did not leave a comment.Rosie C.
Customer did not leave a comment.stephen B.
Everyone who works at this location is very helpful and know what they are doing. Highly recommend them for truck and van rentalsTylor V.
Customer did not leave a comment.john V.
Customer did not leave a comment.Angelica L.
Customer did not leave a comment.Mark S.
Nothing you you all are greatYolanda E.
I like the customer service at this location very professional and helpful. They will do anything to assist the customer with their needs with a smile.Courtland R.
More people workingAntonio W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Cinthia R.
Friendly staff and very professional.Ollie B.
Customer did not leave a comment.Cathy K.
The employee at the counter made me feel stupid for asking questions and not understanding how to check out a van using my phone. He obviously was not wanting to be at work and was taking it out on customers.Elizabeth K.
Customer did not leave a comment.Calvin U.
I was given a new Ford Van for my needs. It ran so good that I lost track of the milage😅! The staff was informative and very helpful to my needs. I will be back to rent another truck when I move. Thank you.Jacqueline B.
Customer did not leave a comment.Cassandra B.
Customer did not leave a comment.Andrea W.
The staff was more than happy to help. I will definitely be back if I need a rental truck.Charles D.
Customer did not leave a comment.mark H.
Lower prices a bit. But I have to say that U-HAUL always has what I need when I need it.STEVE E.
Customer did not leave a comment.Bhrandon B. | Overall Experience
Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.Megan O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!