Customer Reviews for U-Haul Moving & Storage of Hammond

5,411 reviews

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

jasmine C. 
Rating:
1.0

And l was charged for gas and l have pictures that the tank was back where l got it from

CaTrina B. 
Rating:
2.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Nothing

Douglas E. 
Rating:
5.0

I was very disappointed when uhaul called me 12 hours until my rental after I booked it well in advance and received a confirmation at another location. The young lady advised that someone had an emergency, but why wouldn't they at least go to the location they sent me to pick up the rental and have it ready there Instead of inconveniencing me. I already paid movers and she offered first 3pm (who moves in the afternoon and that's not the time slot I reserved) reservation means reserved not maybe… anyway I had to get someone to bring me down there and get the truck she offered 50 credit but I believe for my inconvenience it should been more for compensation because this was on uhaul… I did my part. I had no other choice but to accept because it was so last minute ( I mean she called at about 7pm to tell me the truck wouldn't be available at 7am)! They had enough time to travel to the location to get it… but instead they took the lazy way out… and although 50 dollar in credit back was still ok… it was more a nuisance because I wasted Time & Gas and basically I didn't receive anything I still paid mileage which she took .20 cent off per gallon but gas is 4.50 a gallon then instead of crediting mileage to the other facility again lazy way out and just did bare minimum and although it was a smooth transaction Saturday… this could've been avoided and yes situations happen but they could have done me

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Wonderful customer service!!!

Delores N. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

The whole experience was great

Marc W. 
Rating:
2.0

Customer did not leave a comment.

Regina C. 
Rating:
3.0

The gentlemen working the front desk was great, but he was very overwhelmed and all alone, please make sure to add coverage, especially for a weekend because he needs help.

Vanessa S. 
Rating:
1.0

If you can not accommodate the U-Haul 24-7 than you don't need to be using it. I had a reservation for 630am and nothing was ready. The dolly was not on the truck so if it hadn't been for the cleaning crew I would never of even gotten it, there was barely any gas in the truck and the quote that was given to me online showed gas at a less rate than what I was charged when I returned the truck. This location clearly can not accommodate the U-Haul 24-7 that they offer and their app doesn't have the correct information. I will NEVER use or suggest this to anyone again.

Bryan A. 
Rating:
5.0

Excellent service even when he was short of help he got us in and out excellent good service

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Alauntae B. 
Rating:
5.0

Very easy to work with!

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

nothing, customer service was amazing staff was great and very friendly! loved how cool everyone was!

Berenice M. 
Rating:
5.0

Customer did not leave a comment.

Krystel R. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Everything was ready when I got there. The staff was friendly and attentive.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie L. 
Rating:
4.0

Customer did not leave a comment.

Isidro F. 
Rating:
5.0

Customer did not leave a comment.

KANIKA P. 
Rating:
5.0

Great customer service

Tara S. 
Rating:
5.0

Thanks

Austin G. 
Rating:
5.0

I truly believe everything was great the lady that I returned the truck to was awesome!

SONJA M. 
Rating:
3.0

Customer did not leave a comment.

lavetta R. 
Rating:
5.0

Great customer service. The young man who assisted me with the Wi-Fi connection for my drop off was extremely helpful. Thanks!

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Aubrey S. 
Rating:
5.0

Everything was great I don't have anything to add

WILLIE B. 
Rating:
3.0

was more expensive than the last time I used Uhaul and I moved during covid pandemic and from 3 states away. Not sure if I will use your company again. Seems like your pricing get higher everytime I use this company.

Sammie H. 
Rating:
5.0

Dealing with the people at this facility is always in a professional way, the way they treat you is like you are family, and they will take Care of you with the upmost respect at all times. No matter what time situation is they will come through for you. I appreciate the people work ethic and moral.

David T. 
Rating:
5.0

I really don't think there is anything you can do to improve the service because the service was great

Carol B. 
Rating:
4.0

Customer did not leave a comment.

Morgan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
1.0

Truck was a bit jerky and got worse during the drive. Ended up with bearing and flat tire. If I were on interstate I may have died. I was told I would receive a phone call as I wanted compensation for the 5 plus hours lost. Not to mention my frustration.

Bruce T. 
Rating:
1.0

I choose not to get a receipt and found out they charge me extra for what I don't know, the did twice so I believe your employee at that site is running a scam at that location when the customer doesn't ask for a receipt. It's been over a week since I reported this to the 800 number they see some things were wrong and was going to called me in tree business day I am still waiting will have to make a report to my credit card company

DUANE W. 
Rating:
5.0

When returning the truck, the sign should say to go to the office and not stay with the truck and wait for staff to come out for the return process.

scott R. 
Rating:
5.0

Seamless pick up, flawless extended rental by 2 days and finally dropoff was easy Uhaul thank you for a pleasant experience.

John C. 
Rating:
5.0

Ryan was a great help when dropping off the tow dolly. Drop off was very fast and very easy

Isis Y. 
Rating:
5.0

Customer service was excellent and helpful, who doesn't love when your greeted with a smile. Keep up the good work 165th crew.

Martin P. 
Rating:
1.0

Reservation was made at this location due having the 24/7 pick up option as the truck was needed before the office opened. On Saturday I received a call from someone claiming to be with Customer Service at 7:45pm stating my truck wouldn't be ready until the store opened. I told them that was unacceptable and the why. They said they would place me on a brief hold to try and contact the store. I don't believe this was the case as they weren't gone long enough to talk with the store. I needed the truck at 8am for a 10am event. Was able to pick it up at 8:30am once someone showed up at the store (think they didn't want to come in early)

Mitchell M. 
Rating:
5.0

A sale patch was not explain to me..and if it was I would have not got the wrong truck for my project because of that I didn't do what I had to do on that date that my only I could did what I had to do so I wasted my money and time on a truck I didn't not could not use..

Kimberly J. 
Rating:
5.0

The attendant was extremely helpful.

Valda L. 
Rating:
4.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Great service! In and out!

Jemima G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

Amber W. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

KANIKA P. 
Rating:
5.0

Customer did not leave a comment.

COOPER D. 
Rating:
5.0

Perfect experience. My thanks to Brandon for being understanding with me returning after-hours. The van's cargo area was very clean which was appreciated. Much appreciated!

Eric W. 
Rating:
5.0

Great service and great prices

Earl B. 
Rating:
5.0

The side mirrors kept moving out of place when driving but besides that no complaints. I'm vey satisfied with the service I was provided.

bianca T. 
Rating:
5.0

Customer did not leave a comment.

maurice W. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
1.0

they charged me for an extra day because the guy didn't put in the system that I arrived after only 7 hours of use because he was too busy. i want my refund!

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

Carlos Rafael B. 
Rating:
1.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

andrea J. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

I ordered a 26' truck well in advance. Uhaul sent me 30 miles away to a different state and that location didn't even have the 26' truck and offered no solutions to remedy the situation. I had to ask if they had any other truck, since I had to move out that weekend without fail. They ended up giving me a 15' truck with additional miles.

Priti B. 
Rating:
3.0

Male manager/employee on duty was very busy yet still very accommodating and pleasant

Jahmilla N. 
Rating:
3.0

Customer did not leave a comment.

Paris S. 
Rating:
2.0

Be clear about pricing, We we're overcharged for our rental, we returned the truck before the 24 hour mark and was charged for 2 days

Hugh T. 
Rating:
1.0

Retrain or fire everyone that works at that location. PERIOD!!!!!!!!!

JAY B. 
Rating:
5.0

Everything was acceptable

Maria M. 
Rating:
3.0

There are always issues with the app not working and the front counter lady always seems bothered to help.

Enrique T. 
Rating:
4.0

Customer did not leave a comment.

Julious L. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
1.0

Customer service was very poor. Staff on Sunday was dry and ghetto, no one explain that they cleared my transaction and still had me standing in line till I got to the counter to say that I'm good they sent a email.. Asking questions that had ntg to do with there business. I was completely disgusted with the process of dropping off the vehicle.. They were rude and I will never attend this place again..

Alesha T. 
Rating:
3.0

While trying to check in the lady kept stopping what she was doing to joke with her coworker.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

Julius A. 
Rating:
3.0

Forgot my dolly and furniture pads

Thandi H. 
Rating:
5.0

Customer did not leave a comment.

LaTesha G. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

I can not think of anything that you can do to improve. The staff was very friendly and helpful. The truck was impeccable. The overall experience was fantastic. I loved the fact that I could go into an actual building and talk to real people and get a truck. I hate these remote area pick-ups that use your phone. Please do not ever change the way you do business. Personnel touch is everything in this technological age

Keith W. 
Rating:
1.0

I dropped off this truck on Saturday the day it was due back on time and filed and handed the keys to a gentleman inside and he assured me everything was okay. I leave and 2 days later I get an email receipt saying the truck was dropped off on Monday the 16th at 7am. That is incorrect, and they are trying to charge me $80 there mistake. It is not my fault the guy did not do his job and check in the truck when I walked in and gave him the key in his hand after i waited in line to make sure everything was fine before I walked out, because in my experience with uhaul last month was not so good either. My family was over charged one month ago and no one did anything and they continued to harass my daught and charge her incorrectly aswell for gas when we took a picture of the gas when we parked it and they claimed the next week the tank was empty and charged us $100 for gas when we sent them pictures of the proof we dropped it off at what we picked it up on. I called several times and the dont get back to me on either issue. This location in hammond Indiana and the chicago location on 47th Street is not responsible and needs further training.

Michelle M. 
Rating:
2.0

Truck leaked and ruined my sons dresser and mattress. 1600.00 down the drain. 200 rental, 200 dresser and 1200 for the mattress….. makes me want to rent more from you guys. Thanks

Aaron K. 
Rating:
3.0

This location has 5 drop boxes. It would a bit confusing as to where I should drop the keys after hours.

John D. 
Rating:
3.0

Only the customer service needs work. I need them to be more understanding to what the customer needs

Laquincia C. 
Rating:
5.0

The employees at this location were outstanding - they bent over backward to get me the truck I needed for my move. The truck I rented seemed to be having transmission issues - it was an extremely rough ride - the vehicle was constantly jerking back and forth throughout the day, although we were able to complete the trip.

Kevin K. 
Rating:
4.0

During this particular rental the truck overheated and had to have maintenance come out to provide a temporary repair. That repair allowed us to get the truck back to the store. We lost an entire business day and a couple thousand dollars. The mechanic stated that this was due to poor maintenance.

CALVIN W. 
Rating:
3.0

Gas gauge indicator showed below quarter tank and visual showed 50 miles til empty. Paper work indicated quarter full, not nice. Also, no recommendation to visually inspect truck, just a pleasant all set, pay and sign.

Bruce T. 
Rating:
4.0

Customer did not leave a comment.

Jayne R. 
Rating:
3.0

Ask this question before we drive off the lot.

Lydia L. 
Rating:
4.0

Customer did not leave a comment.

JESSIE J. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

It was the perfect size for me I had no issues with the the truck and nice and friendly service

Kenneth H. 
Rating:
5.0

Nathalie very good worker, she was polite and friendly

Abel B. 
Rating:
5.0

Customer did not leave a comment.

Javier B. 
Rating:
5.0

Customer did not leave a comment.

JAMARIS C. 
Rating:
3.0

No one called me when my delayed hitch was in nor did anyone advise me about a new scheduled appt on MOTHER'S DAY. I was there FIVE HOURS and I understand there was a problem and installer was very nice. It was not his fault it took so long, it was my vehicle. My complaint is how the whole thing was handled

Kathleen L. 
Rating:
5.0

Fix truck key box.

Ricardo V. 
Rating:
5.0

Customer did not leave a comment.

Yolonda B. 
Rating:
5.0

Vehicle had no gas, the back had debris all over, other than that I had a great experience with this location.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

karen J. 
Rating:
5.0

The employees were very professional and courteous.

walter F. 
Rating:
5.0

The manager Natalie went up and beyond to help me with a situation recently. And the staff there was very courteous to me when I got my units and when renting moving vehicles. I would highly recommend. Thank you .

SHIRLEY P.  |  First Impressions 
Rating:
1.0

Staff members unprofessional and very mean, they also leave customers on hold for a long time then try to play ! Definitely would not recommend those 2 ladys at the front desk on 1st shift should be fired and they try to finesse people out their money this is the one on 169th in hammond by white castles

Nymiah H.  |  Overall Experience 
Rating:
5.0

Very professional

Phyllis W.  |  First Impressions 
Rating:
5.0

Hours were convenient and it was nice that the facility provided carts to move items from your vehicle to the unit. The staff was always very kind and helpful.

JEFFERY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTIONIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEGA K.  |  First Impressions 
Rating:
5.0

The staff is very helpfull he's name is Mr. Jerus, i really appreciates that he helps me, he is a goodman.

Gomercindo B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas D.  |  Overall Experience 
Rating:
5.0

The lady that helped me was overly nice with explaining everything to me . I definitely recommend

ANDRE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis W.  |  First Impressions 
Rating:
5.0

Natalie and staff is amazing!!!

Fanshon S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa J.  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly- and took the time to answer all my questions.

JEFFERY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda R.  |  First Impressions 
Rating:
5.0

Very nice people

Angel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazmyn p.  |  First Impressions 
Rating:
5.0

Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+

Sondra T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kathryn g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Natalie was amazing, and the staff was excellent and very helpful!

christine h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie M.  |  Overall Experience 
Rating:
5.0

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Jennisis S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Venita W.  |  First Impressions 
Rating:
5.0

Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Thank you.

Adelfa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACY H.  |  Overall Experience 
Rating:
2.0

Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....🌹😉🙏🏽

Christopher P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAIJON D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE D.  |  Overall Experience 
Rating:
4.0

Need some kind of lights in storage lockers

Timothy N.  |  Overall Experience 
Rating:
5.0

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

JEANNIE F.  |  Overall Experience 
Rating:
5.0

ith u haul....

PHYLLIS S.  |  First Impressions 
Rating:
3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latricia S.  |  First Impressions 
Rating:
5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta w.  |  Overall Experience 
Rating:
5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manuel e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENNETH L.  |  First Impressions 
Rating:
2.0

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Ashley J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacy R.  |  First Impressions 
Rating:
3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

Jessica W.  |  First Impressions 
Rating:
5.0

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

chicana n.  |  Overall Experience 
Rating:
5.0

All staff members were very helpful

tyler k.  |  Overall Experience 
Rating:
5.0

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Martin P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
5.0

Thanks Natalie!

Rachel M.  |  First Impressions 
Rating:
4.0

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

CASSANDRA J.  |  Overall Experience 
Rating:
4.0

I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

Rasheeda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Simone A.  |  Overall Experience 
Rating:
5.0

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Tineka J.  |  Overall Experience 
Rating:
5.0

Great iob

Vanessa W.  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Precious M.  |  First Impressions 
Rating:
5.0

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

STEPHANIE D.  |  Overall Experience 
Rating:
5.0

It was very easy

joseph a.  |  First Impressions 
Rating:
5.0

Everyone was very courteous and very helpful.

Brenda L.  |  Overall Experience 
Rating:
5.0

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Myesha W.  |  First Impressions 
Rating:
4.0

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

HUMBERTO J.  |  Overall Experience 
Rating:
5.0

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

shanita s.  |  Overall Experience 
Rating:
5.0

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

RHONDA M.  |  Overall Experience 
Rating:
5.0

Very convenient and professional

Gail B.  |  Overall Experience 
Rating:
2.0

The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Shar S.  |  Overall Experience 
Rating:
5.0

Awesome

Jenora K.  |  Overall Experience 
Rating:
3.0

I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Michael A.  |  Overall Experience 
Rating:
5.0

Great, friendly service.

Bonny S.  |  Overall Experience 
Rating:
3.0

The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

LAURIE G.  |  Overall Experience 
Rating:
4.0

Excellent service

Teresa J.  |  Overall Experience 
Rating:
4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  First Impressions 
Rating:
5.0

Very helpful even though they were busy.

Elizabeth K.  |  First Impressions 
Rating:
5.0

.

BILLIE R.  |  Overall Experience 
Rating:
4.0

All staff were friendly and helpful at all times.

ZENOBIA W.  |  Overall Experience 
Rating:
5.0

Looking for forward to working with your establishment again soon Scott

scott w.  |  Overall Experience 
Rating:
5.0

I’ve rented trucks from this location many times, and they are always cordial and professional.

elizabeth g.  |  Reservation 
Rating:
1.0

Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Alessandra C.  |  Overall Experience 
Rating:
5.0

Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

Joyce M.  |  Reservation 
Rating:
2.0

Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

chris m.  |  Overall Experience 
Rating:
3.0

Could improve customer service.

Carleen X.  |  Reservation 
Rating:
5.0

None

sindey b.  |  Reservation 
Rating:
5.0

We had a terrific experience using Uhaul! We would highly recommend them to anyone!

Shayna C.  |  Overall Experience 
Rating:
1.0

The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

Brittany K.  |  Overall Experience 
Rating:
5.0

The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.

Lestavia P.  |  Overall Experience 
Rating:
5.0

THANK U!

Sharay H.  |  Overall Experience 
No reviews have been submitted for this location.

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