Nothing! We have used this location 4 or 5 times over the last year and they are always top notch!
Valerie S.Customer Reviews for U-Haul Moving & Storage of Hobbs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am soo impressed with this location!!! the entire staff was sooo extremely helpful and I was just so impressed with the care they took with my car and your Equipment!! seriously freaking Top notch service!!!!
jessica P.Super helpful and quick.
Carrie T.For the reservations made on the website to properly reflect equipment availability. It's very annoying to reserve equipment to then find “it's not available at this locationâ€.
Scott F.I was treated very well, everything was perfect
Hector P.Close to home
Dean C. | First ImpressionsLexy was very polite and helpful.
Fernando M.Buy lunch
brian F.Todo muy bien muchas gracias
ernestina D.The doors of the trailer were hard to close. They needed to be bumped to close them fully.
Edward A.Lexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment She was fast friendly and professional.
Elijah G. | Online Move InGreat customer service
Debra C.What a nice facility and professional staff. I love the convenient hours and we could not have been happier with the product and the service.
Leigh Z.Temperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.
Victor M. | Overall ExperienceThank you! Excelent service
Erick D.They cleared up my double charge gave me everything in paper, overall excellent customer service!!
Enrique A.Is to expency the locations in dallas
christian A.Employee was very helpful in answering questions and making sure knew what all needed.
Willis M.Great customer service
Benjamin V.Friendly staff at both pick up and drop off. Fast and easy process, 10' truck , immaculate inside and out. Fuel economy, excellent. Side Mirrors, back up cam gave excellent viewing. Seats very comfy....2k miles without any issues. A+++
Michael D.Trailers need to come with hacks there is no need for someone to hurt there back lifting up the trailers to put on the hitch or take off.
Roman S.Fantastic customer service excellent
Thomas P.Best customer service
Laura G.Lower the mileage price
Diane W.The ladies were magnificent!
CHARLES S.Customer service was terrible. Clerk did not want to help at all. She continue to push us away from completing the sale.
Michael P.Great
jesse F.Customer service was excellent from beginning to end. My suggestion would be to continue being consistent. Thank you.
Vanessa G.Was not expecting a newer vehicle. But I loved it. The truck was clean. And ran smoothly. The service was excellent! Thank you so much for your help!
Samantha P.Rent trk for 1 hour put 7miles, because i didnt put that gas needle was just shy of 1/2 mark on web,i was charged for gas,i took a pic but the csr said it my fault i didn't say it was shy,wow don't think I'll go back or refer you,uhaul/Hobbs
david H.This location was outstanding. Even better than Cedar Hill, TX. They met me outside, very thoroughly checked out the trailer, gave me a paper copy of my receipt and unhooked the trailer in a very short time. They were ready to clean any road dirt from the trailer for the next user.
David H.I vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.
Charles B. | Overall ExperienceWe are a florist. We use UHaul vans for Valentines and Mother's day. Alesha takes very good care of us. We truly appreciate her.
TONY H.Have used this facility numerous times. Excellent, professional service every time.
John C.Excellent customer service
steven H.You guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two
Benjamin G. | First ImpressionsOnly reason I quit using my unit is because the prices keeping going up little by little.
Lacy N. | Overall ExperienceSo helpful and friendly
PAULA G. | First ImpressionsThis Uhaul Center is the very best. Outstanding Employees, outstanding service.
TRAVIS L.Allow return at a different location. $600 minimum fee for returning to a location an hour away is ridiculous. Also having to refill gas is just as ridiculous.
Brennen M.We really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗
billy s. | Overall ExperienceThe gentleman who helped me was quick and courteous, appreciate it
Ashton L.Lexy and Gavin were very helpful and went above and beyond to help us.
Nikki T.The counter person was very nice and very helpful . She even offered to load up my vehicle. And the whole transaction was fast before I knew it I was ready roll . Thank you Hobbs Uhual
JAIME L.Excellent employee
Travis L.I have worked with this location for several years now and they are to notch
SHANNON W.Employees were amazing and helpful! Very clean center
NATHON A.Thank you so much. I would recommend u haul storage . Very clean a d safe
Patricia C. | Overall ExperienceHad car hauler less then 24 hours and still had to pay 155.00 when I could have rented it for a day for alot less. Had to pay 93.00 for a uhaul that I did not get or use. Kinda think that was fraud. Will dispute with bank on monday.
DALLAS H.Super friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.
Dorothy Ann B. | First ImpressionsStaff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.
Sharon S. | First ImpressionsEmployees are always friendly and willing to help.
Darrell H. | Overall ExperienceWere always rude
Jose O. | Overall ExperienceVery clean and secure.
Ann M. | Overall ExperienceU-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business
LESLIE F. | Overall ExperienceBuen servicio, gracias
Rigoberto R. | Overall ExperienceIt was every friendly ,there very good.
Juan V. | First ImpressionsLoved having a storage here! Always very helpful and the storage facility was always very clean
Stephanee C. | Overall ExperienceNever got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!
David V. | Overall ExperienceVery friendly and helpful staff. Facility very clean and secure.
BARRY B. | Overall ExperienceThis is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!
Danny E. | Overall ExperienceWe weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.
Rebekah T. | Online Move InI no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...
Ron K. | Overall ExperienceService was excellent and fast and knowledgeable
Coby H. | First ImpressionsHorrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.
Stephen P. | Overall ExperienceThe facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch
Scott H. | First ImpressionsI would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.
Victor M. | Overall ExperienceThey lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.
Daniel J. | Overall ExperienceWe SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!
Larry C. | Overall ExperienceCleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.
scott c. | First ImpressionsBest storage in Hobbs.
RyShawn D. | Overall ExperienceGreat staff. Always helpful.
Ralph H. | Overall ExperienceEveryone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.
Larry C. | First ImpressionsI had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service
MARK B. | Overall ExperienceMy sister will be moving to UHaul storage because of my experience. Very professional.
JAN R. | First ImpressionsAwesome place and service!
Danny E. | First ImpressionsVery well kept.
Bertha P. | Overall ExperienceGreat experience
Daniel J. | First ImpressionsRented here before. professional group
Darrell H. | First ImpressionsYou and the employees of Hobbs Uhaul were above and beyond of providing customer service.
Anne M. | Overall Experience