Customer Reviews for U-Haul Moving & Storage of Holyoke

1,932 reviews

250 Appleton St   Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

(413) 539-9261

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 539-9261

250 Appleton St
Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

joanna l.  |  First Impressions 
Rating:
5.0

They are very good with the customers.

LAWRENCE J.  |  First Impressions 
Rating:
1.0

We we’re kicked out of the facility for others peoples behaviors we all pay the price . another reason why is because we had motorcycles and they didn’t like that . They didn’t send us a notification or a phone call we were just kicked out.

GRISEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Volker K. 
Rating:
5.0

They were very helpful and friendly. Great team.

Michelle B.  |  Overall Experience 
Rating:
5.0

very nice costumer service, very helpful and professional.

Ruben M. 
Rating:
5.0

Everything was excellent

ABEL R. 
Rating:
5.0

Super smooth experience. Excellent people and service.

Josh S. 
Rating:
5.0

Great overall

Jean p V.  |  First Impressions 
Rating:
5.0

Keep that cute lady at the counter...

Michael M. 
Rating:
5.0

Customer did not leave a comment.

amy W. 
Rating:
5.0

Customer did not leave a comment.

ariel R. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

The woman I dealt with when I went to pick up the truck on Saturday afternoon was so kind and helpful and got me all set up quickly! I dealt with someone else the following afternoon and she made the process equally painless. Very pleased!

Sara B. 
Rating:
4.0

Customer did not leave a comment.

jim R. 
Rating:
4.0

Everyone at the actual location was great however however my 1st interactions over the phone were not accurate and I was not pleased that I did not have my original reservation for a climate controlled unit. Hopefully all will continue to be a positive experience.

Susan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Theyy were really helpful

Carlos W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIEZER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Excellent customer service and very helpful and professional

Shaun F. 
Rating:
5.0

Nothing, Lynn and her team are excellent

joe O. 
Rating:
5.0

Great customer service!

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLETTA A. 
Rating:
3.0

No comment

JOSE ANTONIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D.  |  Overall Experience 
Rating:
5.0

Customer service inside and outside of the location is superb, thank you!!!

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

LORIANN F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

I can't think of anything. The location is less than 10 minutes from my home, there was no waiting and I was able to drop off the truck after hours. I wish I'd used them for the first part of my move but I used penske instead. The penske truck had the same space but the bed was way higher and it cost 4 times as much!

Gregory S. 
Rating:
2.0

The passenger side door almost fell off the truck My passenger was scared to death driving to our destination. The door was SO UNSAFE this truck should not have been rented out.

andrea K. 
Rating:
5.0

Marty was awesome piece of cake

Larry S. 
Rating:
5.0

Everything was as expected, professional and courteous employees

Timothy B. 
Rating:
5.0

Tony was very helpful and extremely friendly!

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Elijah B. 
Rating:
5.0

Fueron muy amables y hacían su trabajo.

adalberto s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edgardo C. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Truck was clean & ready when i arrived (on short notice). The staff were friendly & helpful, and the self-checkout was quick & easy!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

They had me in and out in no time. I never even got out of my SUV when I was returning my trailer they meet me outside and did everything.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Do not require paying for the dolly and blanket package in order to get it out of the way for loading--that's a misrepresentation and a scam.

Rosalyn D. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Bernhard P. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
4.0

My experience with Uhaul was overall horrible. I made a reservation for a location that was closed (shouldn't be allowed) then my reservation was changed without my approval or confirmation and never told to me. to a place 1.5 hours away from my initial reservation. I requested holyoke and had a GREAT experience with the woman working there. but on the phone to transfer to the location the man on the phone was super rude and told me that they sent me an email (which is not enough and a lie) I can look up u-haul in my email and had no such email. COMPLETELY ruined my already hard moving day - will probably go to penske from now on.

Yasmin P. 
Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
5.0

Thank you so much for your service

justiano T. 
Rating:
5.0

The owner at this location was truly excellent

Schuyler S. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

We have used this location several times and the service is always great.

Cheryl B. 
Rating:
5.0

Over all experience was excellent, keep up the good customer service.

William H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Transmission felt like it was about to go. Brakes were awful

George J. 
Rating:
1.0

Ansering the phone at the uhaul office also putting in the correct amount of gas used. Thanks

Chantileer B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

the truck was super nice. Loved that I could connect bluetooth (helped me hear my GPS) and charge my phone. Much better condition than the Home Depot ones I've rented before. Lots of anchor points for straps in the back.

Sage S. 
Rating:
4.0

Customer did not leave a comment.

derek D. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

The Holyoke operation is very well run. The staff is friendly, helpful and hard working. The question about the equipment condition should be broken in two, one for cleanliness and one for maintenance. I rented a 26' truck. It was very clean. The steering was fine, the brakes were good, but the suspension was bad, probably worn out shocks, maybe more. It made a loud buzzing when the brake peddle was depressed without the engine running but the operating instructions didn't cover the meaning of that sound. If it was pressurizing the brake system, it might not be working because it keeps making that sound until the engine starts. There were no instructions for setting the hand brake.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
5.0

Man working in the yard was very helpful

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Outstanding Customer Service… always deserving of donuts😁

Larry S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
4.0

Customer did not leave a comment.

Ming Ta Y. 
Rating:
5.0

Thank you very much for your time Patient and your service

Luis T. 
Rating:
5.0

Always great service. Super friendly and helpful. Have had a storage unit off and on for years, and keep coming back. Truck was in great shape.

Kyle K. 
Rating:
5.0

Very clean and well stocked. Asked if all was okay on trip. I explained about trailer light out and how the trailer was NOT very clean.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

ALANA B. 
Rating:
5.0

Customer did not leave a comment.

GUI DA P. 
Rating:
5.0

Very good service

Glenn J. 
Rating:
5.0

Excellent experience. These folks take a lot of pride in their business.

Francesca C. 
Rating:
5.0

Customer did not leave a comment.

norma T. 
Rating:
5.0

The staff are really welcoming and helpful.

Yuanrui L. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Excelente lugar lo recomiendo

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Y'all took 144 dollars from me and I hate you

Hunter F. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
1.0

They were soooo overpriced for a storage unit I didn’t want to begin with, literally charged way too much for location, size, etc.

Ariana W.  |  Overall Experience 
Rating:
5.0

The shifter was defective. I had to wiggle it around to start the truck. I informed the manager. Otherwise all equipment was fine

James L. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
4.0

Customer did not leave a comment.

Edward c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOMINICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kijua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
1.0

This rental was allowed to be made on my account. Even though the I.D. Did not match the name on the account. This incident should really be investigated at the point of sale. Unacceptable!

LEONEL M. 
Rating:
5.0

N/A best location around

antonio H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
4.0

The third floor, where my two units are located are extremely hot. I am concerned that the heat will adversely affect my artwork and furniture stored there. Would greatly appreciate turning down the heat. It was about 80+ degrees. Not 64 as the signs stated. Seems very secure.

lisa d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha J. 
Rating:
5.0

employees are always courteous and efficient.

joseph O. 
Rating:
5.0

Nothing at all you guys were great really nice and helpful. They had such a good spirit.

Jeanette T. 
Rating:
5.0

Customer did not leave a comment.

Joanne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Astrid C. 
Rating:
5.0

Customer service was awesome! super helpful and very very nice.

Lori R. 
Rating:
3.0

My problem occurred in Northampton Ma where I attempted to drop off the rental. I was told I could drop off there but the contract suggested a site in Holyoke—-MUCH further away. The woman who helps me in Northampton told me I glad to return in Holyoke or I would be charged $400. This resulted in a friend who was giving me a ride being inconvenienced and my lunch plans being upended. When I arrived in Holyoke I was told the Uhaul employee in Northampton was incorrect. Just a major hassle and inconvenience was upsetting.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

emmanuel R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE B. 
Rating:
5.0

Good service and costomer parking is excelente.

GUILLERMOJOSE G. 
Rating:
5.0

Customer did not leave a comment.

LETICIA D. 
Rating:
5.0

The cargo van was handicap accessible..I loved the seats ..very very high n comfortable..the entire process was easy..the staff very pleasant and professional..will use their van again

JAIME O. 
Rating:
5.0

Very well appreciated

Cassie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis O.  |  First Impressions 
Rating:
5.0

Excelente gracias por todo el servicio Prestado

MARIBEL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kimberly l.  |  Overall Experience 
Rating:
5.0

Online booking was not as clear as it could have been. Better photos explaining the difference between the split level and “upper level” storage (including the need for the moveable metal stair rails) would have been beneficial. However, Ashley’s thorough assistance with my needs and desires was exemplary. She patiently escorted me to different units as I was deciding what would work best for me, until I was able to establish the “perfect fit”! Customer service won out over online booking! Thank you Ashley, ~ Sharon Ostrander-Lepine

Sharon L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOURDES R.  |  Overall Experience 
Rating:
5.0

Staff was super friendly, facility is clean and seems secure and well-monitored.

Aaron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel C.  |  First Impressions 
Rating:
5.0

While I am hopeful not to be in need of a storage unit again, I would cheerfully come back here and will certainly be back for whatever other uhaul type things may come up in my life.

Katherine W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

When rating the Motivated Movers who helped lead the unit, I made a mistake and gave a 4 star rating. It should be a 5. They did an excellent job.

Christine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia n.  |  Overall Experience 
Rating:
3.0

Expensive for the price and location.

Ariana W.  |  First Impressions 
Rating:
5.0

Muy amables en su trato y muy profesionales.

jose antonio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHEY Y.  |  Overall Experience 
Rating:
5.0

Really friendly

OSVALDO R.  |  First Impressions 
Rating:
4.0

The public bathroom in the bigger building needed more attention. It almost never had toilet paper or paper towels and usually needed more care. I stopped trying to use it after some time, which was limiting when the office building was closed. Aside from this the experience was great, thank you!

Loreto R.  |  Overall Experience 
Rating:
2.0

The facility is infested with cockroaches. I went to my storage unit to bring my personal belongings and i saw several large cockroaches in the unit and on the hall floors. There are small black boxes for pest control in every unit but it does not control the problem. I was afraid to place my belongings in the unit since I knew when I moved my boxes, I would probably bring them with me inadvertently to my new home. Other than that the facility was well organized. The staff is awesome, especially Emily.

Meri E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULYANIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie r.  |  First Impressions 
Rating:
5.0

I am very glad with the service

eric e.  |  First Impressions 
Rating:
5.0

Gracias por El buen servicio

Carlos O.  |  First Impressions 
Rating:
5.0

This is my 3rd time using a storage with U-haul Very awesome!!!!

GLORIA G.  |  First Impressions 
Rating:
4.0

I have always chosen uhaul for my storage and moving needs... I have never been disappointed.

arlene p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy o.  |  First Impressions 
Rating:
4.0

It was a great place to have my stuff, just make sure you guys have more secure stairs case for the top storages. They were wobbly and I didn’t felt safe with them. Thanks. :)

Pedro b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  First Impressions 
Rating:
5.0

Thank you to the manager and staff for always being so helpful and professional. It was a pleasure using this facility while my daughter was at college in the area .

amirah w.  |  Overall Experience 
Rating:
4.0

Storage termination due to expiration of unit renter.

Satia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaikia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celeste R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcos p.  |  Overall Experience 
Rating:
5.0

Great and convenient

ISAAC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedies E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  Overall Experience 
Rating:
5.0

Excellent experience overall. The facility was clean and the staff was very efficient and helpful.

Kathleen W.  |  Overall Experience 
Rating:
5.0

Ashley was absolutely fantastic. Patient, knowledgeable, and friendly. Thank you

Stephen S.  |  First Impressions 
Rating:
5.0

It's well maintained and the staff are wonderful

fabian d.  |  First Impressions 
Rating:
5.0

I have use the service several times and it was great

Elisha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayzjalee F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice J.  |  Overall Experience 
Rating:
3.0

I called to reserve a storage unit and was told I was getting a lower level unit and when I got there it was an above unit which my furniture wouldn’t even fit in

Marie/Juan A.  |  Online Move In 
Rating:
5.0

Me gustó mucho la seguridad que ahi,el horario para entrar,la limpiesa y iluminación. Y la amabilidad de parte del personal,muy bien👍

sonia t.  |  Overall Experience 
Rating:
5.0

I was very surprised by the reconstructed service area so much cleaner and open and bright in there and staff was very helpful and friendly

BRENDA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

edwin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvin r.  |  Overall Experience 
Rating:
5.0

Lynn and her staff we’re just awesome. They helped us on a Sunday as we were preparing to move our daughter to Boarding School. Even though it was very close to closing time at U-Haul they still treated us as if we were there on time. We are so grateful. My daughters things at the storage were fully secured and we had no issues going in and out.God bless you all Amen

OLUBANKE A.  |  Overall Experience 
Rating:
3.0

I did not expect a fire system to be inside the unit. Although I understand it, I wish it was mentioned prior and included in the demo unit. Knowing this would’ve allowed me to better plan my storage.

Daniel Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani L.  |  Overall Experience 
Rating:
5.0

Nice people. My storage was fine after picking everything up. No odd Oder on my belonging’s.

Fernando R.  |  Overall Experience 
Rating:
5.0

Nice, easy and carefree experience. Good communication. All I could ask for.

fredrik s.  |  Overall Experience 
Rating:
5.0

The facility was really nice. I wish they had something like that in Northampton!

Shannon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma p.  |  First Impressions 
Rating:
5.0

Lady that took care of me made it stress free and I thank her for that. Transaction was smooth and quick.

rachel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt E.  |  First Impressions 
Rating:
5.0

Very helpful and nice staff, clean and easy moving experience

Anne D.  |  First Impressions 
Rating:
5.0

I had Ashley B. Help me and she was amazing. She explained everything thoroughly and made sure all of our questions were answered. Highly recommend coming here for storage units or any of your uhaul needs.

ASHLEY R.  |  First Impressions 
Rating:
5.0

I’ve been a customer of Uhaul for more than 15 years from NY to NJ to CA and now MA. Definitely the Holyoke location is the best!

MARY C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAUL M.  |  Overall Experience 
Rating:
5.0

Lynn was very helpful and thorough. The process was smoothe and easy.

Kevin T.  |  Online Move In 
Rating:
1.0

Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.

Jeffrey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIBEL N.  |  First Impressions 
Rating:
5.0

Marty and the whole staff are so pleasant and nice. They are always helpful !!!!!!!

Lisa S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the facility was clean and secure.

Mark B.  |  Overall Experience 
Rating: