No improvement needed. Staff was amazing.Desiree M.
Customer Reviews for U-Haul Moving & Storage of Leavenworth
Leavenworth, KS 66048
(Next to The Home Depot)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
truck i reserved a month in advance was not available, i was forced to come here to avoid getting a 26 ft truckZachary A.
Customer did not leave a comment.David M.
Nothing, keep doing what you are doing.DAVID Z.
GREAT UHaul location, highly recommend. Excellent service!!ROGER M.
Teresa and her team are awesome! Excellent service combined with the quality of UHaul's truck and moving products...you can't go wrong. Thank You!ROGER M.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.William E.
Customer did not leave a comment.Meredith G.
Had a great experience!Kellie S.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Stella D.
Drivers door would not stay shut.John W.
Customer did not leave a comment.Joseph V.
Customer did not leave a comment.William B.
Three personnel greeted me in the rental truck at the drop off point. The parking lot was clearly marked for directions on where to drive/park rental truck, with a nice, large, easy to read sign explaining what to do if not self-checking the vehicle in. The guys had excellent customer service skills and explained the next steps in the close out process and a receipt would be emailed to me. One personnel member explained I would need to reach out to U-Haul directly for a refund of the additional charge since I had a one-way rental and not an in-town rental. The personnel and facilities at this location were exceptional!Alicia B.
I have rented from this location many times and never have any issues. They make it super easy to pick up and drop off, and are always very friendly. Would highly recommend!Theresa M.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.GARY B.
The entire staff was pleasant. Garrett provided excellent customer service.Richard B.
Teresa and her entire staff are always EXCELLENT! We have been 100% satisfied with every aspect of the friendly and professional service we get here. Thank you!NICHOLAS D.
The temperature was going to be 100 degrees on the date we rented so we reserved the truck at 6:00 am. Using the online check in, we tried to get truck for 40 minutes - including going home and getting my passport because for some reason my driver's license wasn't acceptable. Luckily an employee showed up and offered to help. The lady in the store made it clear that she did not want to help. After he got us signed up, the keys didn't fit the assigned truck. It took an hour to finally get everything done so we could leave. I will never use the online check-in again. If it is my only option, I will use a different truck rental company. I rate the employee who chose to help excellent but if had not showed up, I'm not sure we would have even been able to get the truck.George L.
Staff was super friendly. Facility was the cleanest U-Haul I've ever been in. Good on this location for serving the customer first and foremost!!Thomas H.
Drop off instructions was clear, simple, and quickBRIAN T.
Customer did not leave a comment.DOUGLAS H. | Overall Experience
Customer did not leave a comment.Paul M.
So glad you were able to add my rental so quicklyDenise S.
Customer did not leave a comment.Kelly J.
Start renting RVs lolRoy S.
Customer did not leave a comment.Diane B.
After move out, manager called and confirmed before closing my account with uhaul. I had gotten busy and she remembered I had moved out the previous day. I really appreciated her attentiveness and taking care of the transition smoothly.MICHAEL A. | Overall Experience
Customer did not leave a comment.Steve S.
Attendant was very helpful. she hooked up the trailer for me and was very pleasant.Steven H.
Customer did not leave a comment.DANA M.
Customer did not leave a comment.Edwin D.
My only suggestion is having a car manual in the car. It took me a little time to figure out what button to push to set my mirrorsHaley A.
I have two complaints, my mileage on my paperwork was off by 8 miles and my tank was about 1.5 gallons misstatedâ€¦ maybe that doesn't seem like much but it resulted in near $20 difference in my short one way trip. Over 15% higher than quoted.Jeremy H.
I loved everything about this storage facility, from the indoor, climate-controlled units to the drive-in bays for loading and unloading that sheltered the vehicle and belongings from sun and rain during the transfer. The staff is wonderful. The place was clean and easily accessible with the card access. Good alarm system. The carts are a God-send. Thank you U-Haul! And I also really liked the small area to leave items that were no longer wanted. Others could take them if wanted, or U-Haul disposed of them. Great place. Would recommend to others.Dakota M. | Overall Experience
Customer did not leave a comment.David M.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Steve G.
Customer did not leave a comment.Lyvia S.
Figure out your moving companies you associate with. The moving company I used fucked up the house I moved into and there is no response from him. I need someone to help me figure out how I can get them to pay for damages.Walter R.
The crew at this Uhaul location is phenomenal. Teresa leads a wonderful program--everyone has been super friendly and took my nerves out of moving. So helpful and reassuring and never make me feel stupid about any questions I have. Love these people. 👍🏼 Professional AND kind. I will recommend everyone that needs help moving to go here.Dakota M.
Customer did not leave a comment.Christopher B.
Great experience!Megan D.
Customer did not leave a comment.Reeve W.
Every interaction at this location was great! Always friendly and helpful and fast. We even stopped on our way out to make sure our vehicle was secured properly and they helped us. Thank you!Shannon L.
Customer did not leave a comment.Jessica M.
Absolutely fantastic group of people there. Needed a van to move a washer and dryer and they threw in moving blankets, straps, and an appliance fillet for no charge!Sean W.
Great customer service, with above and beyond for me.Terrell M.
Teresa and her team in Leavenworth were terrific as usual. I have worked for and led organizations for over 40 years and I would be hard pressed to think of a more friendly and efficient outfit than the one Teresa runs in Leavenworth. Never ceases to amaze me.JEFFREY S.
Give a me a receipt when dropping something off so we have proof that we returned it.tom L.
Customer did not leave a comment.Dennis M. | Overall Experience
Customer did not leave a comment.Dejuan G.
I really wish they trucks were no smoking allowed. Both trucks I rented recently stunk terribly of cigarette smoke. It was pretty miserable experience. The trucks worked for what I needed.Michael C.
Customer did not leave a comment.William S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Dawn N.
We were impressed with the cleanliness and the ease of use. Our storage goods were well protected and we did not worry about theft or damage. Would recommend the Leavenworth facility to friends and family.TRACYANN B. | Overall Experience
Customer did not leave a comment.jim A.
Put your hours on the paper workCharles S.
Customer did not leave a comment.JEFFREY S. | Overall Experience
Customer did not leave a comment.John K.
Location is convenient and clean. Staff of it is very helpful and customer service oriented. Good jobAndrew B.
Great costumer service, expedited accommodations, and good service adviceCrescencio P.
The drop off location was easy and the person who helped me was great. His name, I believe, is Jerry Osborne.Mang S.
Keep up the good customer service. Thank you!Yvan U.
Thank youThomas B. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Customer did not leave a comment.Michael F. | Overall Experience
The manager Treasa was the greatest, if she is running any u-haul I would do business there. I give her and her staff 6 starsRonald s. | Overall Experience
This location is wonderful. Equipment is always clean and ready to go. Price is great. Crew is friendly and helpful. Don't change a thing!Matthew C.
Friendly and helpfulTIMOTHY C.
Have rented car trailers multiple times there & have been processed quickly and having the trailer attached was also done quickly. The people working there are friendly & helpful, recommend using their site. I recommend giving the required information, driver license pictures on line to save time before you arrive at the site, you can even pay with your credit card online if you wish to do so. Even returning the trailer after hours is easy & quick, just park if where you got it from or close to the same area and put the blocks next to the wheels and they will check it in when they open without another charge.Lawrence M.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.Patrick O. | Overall Experience
Check in was simple!John R.
I was overcharged $10 for miles, and I don't know why they charged me $29.99 twice, I need someone explain to meOrange S.
Customer did not leave a comment.Ernest P.
Customer did not leave a comment.Ernest P.
Customer did not leave a comment.JEFFERY H.
Don't change pick up location right before pick up. Customer service was not helpful on the phone and uhaul did nothing to try and fix there error as the equipment was available when I rented it. I seriously have to consider if I still want to support a company that doesn't care or value there customers.James H.
Customer did not leave a comment.roxanne b. | Overall Experience
This has to be by far the cleanest UHaul storage center I have used. The staff was extremely friendly and quick to assist me with returning my rental and getting a storage unit. The bay doors were super convenient because our arrival day was rainy, so our stuff did not get wet when transferring from the truck to our unit. Will definitely recommend this store to friends. Give your janitorial staff a raise- the bathrooms were always immaculate!Sara E. | Overall Experience
Customer did not leave a comment.Devan Z.
Trailer looked clean when we picked it up, but once we started loading it we found at least a dustpan full of dirt and sand. All of that would have found its way into our house when unloaded. We should have been received the cleaning penaltyBric L.
Customer did not leave a comment.GARLAND D.
Customer did not leave a comment.Derique C. | Overall Experience
Customer did not leave a comment.Ryan B.
Easy peezy. I needed to extend the reservation due to the new home not being ready. They made it simpleErnest P.
I had reserved 2 outdoor units over 6 weeks ago because I would be unloading a full house of furniture. When I got there, there were no outdoor units available. I was given 2 indoor units that were very far apart from each other and had to pay more. I ended up leaving to have find outdoor units in another town which caused me to rent the U-Haul truck for an additional day. This lead to $80 in additional gas, lost help, and inconvenience of having to move again . Very disappointedBrian K. | First Impressions
Customer did not leave a comment.Nicolas B.
Customer did not leave a comment.Nelson W.
Theresa was a professional. The others always had attitude when answering the phone or questions when in person; lazy, sat instead of engaging customers; did not know protocol. Unit itself was perfect but price hike never justified; there were available units constantly.KYLE L. | Overall Experience
Customer did not leave a comment.Teresa O.
Customer did not leave a comment.Nathan B. | Overall Experience
The Team was great!Dave G. | Overall Experience
Customer did not leave a comment.Linda D. | Overall Experience
My son at Fort Leavenworth had recommended it to meBurnett H. | Overall Experience
Have more pick up trucksPhilip P.
Customer did not leave a comment.Sheaffer H.
Customer did not leave a comment.George F.
Keep up the good work.Yvan U.
The staff at Leavenworth u-haul were fantastic, very helpful and very knowledgeable as to loading a car.Christopher N.
Customer did not leave a comment.Blair D.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Marsheila R.
Customer service at this location is wonderful! Easy to rent from and professional staff.Gene S.
The customer girl was very helpful and friendlymerinda G.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Christina A.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.cassandra B.
Customer did not leave a comment.Christine L.
Customer did not leave a comment.Traci B. | Overall Experience
Customer did not leave a comment.Herschel L. | Overall Experience
Theresa and staff fantastic.Thanks for everythingKelly A. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Customer did not leave a comment.Samuel B. | Overall Experience
I have a double attached as one and the alarm goes off on one but not the other. Hope it gets fixed.Thomas A. | First Impressions
The staff was very helpful and nice. Told us all about storages options and even helped w moving truck.Lisa S. | First Impressions
Staff professional and helpful. Garrett was very helpful in showing me location of unit and loading areas. Check in experience went smooth and stress free.David H. | First Impressions
Customer did not leave a comment.Ruby C. | First Impressions
Karen was awesome.Fidel M. | First Impressions
Customer did not leave a comment.mike p. | First Impressions
Staff were all very helpful and friendly. No complaintsBEN N. | First Impressions
Customer did not leave a comment.Shiane H. | Online Move In
Customer did not leave a comment.Michelle C. | First Impressions
Customer did not leave a comment.Roger H. | First Impressions
The team at U-Haul was 10 out of 10. Couldn't ask for better. Always ready to help with a smile.Marlo L. | Overall Experience
I have had no problems with this new hall facility .Everything has been very nice.Denise F. | First Impressions
Very friendly staff and knowledgeable and a very clean and well taken care of storage unitsRoger V. | First Impressions
Second move out and hopefully last one in my life time, placing in storage and moving out was extremely pleasant and knowledgeable. Would highly recommend it to everyone I knowRegina H. | Overall Experience
I really love the staff and the location and the pricesDeborah G. | First Impressions
I was very happy with your services! Thank You very much!Darla S. | Overall Experience
I don’t remember the gentleman that helped me yesterday… but he was professional and Courteous.. Please let him know I appreciated his service !Charles W. | First Impressions
AMAZING!!! The staff were very helpful, funny and made my experience so pleasant. The best customer service ever;)Jennifer V. | First Impressions
Customer did not leave a comment.Deborah G. | Overall Experience
Customer did not leave a comment.Doug K. | Overall Experience
Customer did not leave a comment.Katie V. | Overall Experience
We are in South Carolina right now so couldn’t tell you anything about the unit.Sandra H. | Online Move In
Customer did not leave a comment.Rick M. | Overall Experience
Customer did not leave a comment.VIRGINIA N. | Overall Experience
Customer did not leave a comment.Khadija d. | Overall Experience
Customer did not leave a comment.Tonya T. | First Impressions
Customer did not leave a comment.NELLY H. | First Impressions
Customer did not leave a comment.David L. | Overall Experience
Customer did not leave a comment.Edward R. | Overall Experience
Satisfied overall but would be convenient to have 27-7 access.Jeff H. | First Impressions
Customer did not leave a comment.Christine f. | Overall Experience
Will come back next time I need a storage unit.Mark R. | Overall Experience
Customer did not leave a comment.Aaron D. | Overall Experience
Customer did not leave a comment.Tom W. | Overall Experience
Amanda was very helpful!Rick W. | Overall Experience
Customer did not leave a comment.BURNETTE H. | Overall Experience
The woman who helped me was friendly and very helpful. The facility is very convenient.Jennifer M. | First Impressions
Customer did not leave a comment.Jacqueline F. | Overall Experience
Customer did not leave a comment.RUSSELL G. | Overall Experience
Outdoor storage has large step going into unit and makes using a hand cart impossible can only hand carryBilly S. | First Impressions
Everyone is very friendly informative and helpful. I rate them all a 10 couldn't get any betterMarlo L. | Overall Experience
I rented a storage space and a trailer. Amanda was very professional and knowledgeable. I wish all service employees were as helpful a she was. I will recommend that anyone in need of storage or moving contact Amanda for help.Rick W. | First Impressions
Customer did not leave a comment.James P. | Overall Experience
Staff is friendly, courteous and always willing to help. The facility is always clean and well maintained. I have never come across such a large facility that is so well organized and so well staffed. I imagine they face some daunting challenges, however the entire staff functions as a team. This can only be a result of excellent management skills as shown by their Manager Teresa Wilder. I am going from memory here, so forgive me if I have misspelled her name! She has worked with directly and has gone above & beyond to make my UHaul experience as seamless & painless as possible! Great Job & a sincere Thank You to all of you!!!Richard H. | First Impressions
Customer did not leave a comment.Cynithia S. | First Impressions
Very very organized and extremely clean. Agents all were friendly , professional and very knowledgeable.James W. | Online Move In
Customer did not leave a comment.Joyce C. | Online Move In
I went inside to reserve my rental truck and it was done incorrectly. I had to drive to Parkville when I live in Leavenworth and did all the inquiry and establishing service in Leavenworth. I emphasized how important Leavenworth for the pick up and return was necessary so even if a smaller vehicle had to be used I would do that versus go somewhere else. It was acknowledged by the employee. Employee also did the online reservation. Total screw up and misleading/shady. Secondly, my storage unit which I reserved three weeks earlier suddenly was “kicked out of the system with six other people”…….. not acceptable. The worst organization skills ever seen and the two females at Leavenworth location are absolutely horrible, argumentative, unprofessional,aggressive and attacking employees. Definitely incompetent, and they couldn’t even answer simple basic questions about the business. I expect refunds for all the MULTIPLE ERRORS at the Leavenworth location w my rental and storage unit. The Parkville location did fine.KYLE L. | First Impressions
Customer did not leave a comment.JERI W. | First Impressions
Customer did not leave a comment.Romone F. | First Impressions
Customer did not leave a comment.Theresa G. | Overall Experience
The gentleman who help me was informative, friendly, and offering different options for my needs.Michael A. | First Impressions
Customer did not leave a comment.Necole J. | First Impressions
Customer did not leave a comment.Latoya W. | Overall Experience
Customer did not leave a comment.Jonathon M. | Overall Experience
Customer did not leave a comment.William V. | Overall Experience
The application for the storage unit wanted information I did not have. It wanted 2 addresses but I only live in one house with one address and it wanted 3 phone numbers which my wife and I only have 2 cell phones. The lady behind the desk had to lie and info the additional info on the application so it could be submitted. U-Haul needs to rectify this problem.Robert M. | First Impressions
Customer did not leave a comment.Frederick H. | Overall Experience
Facility was well-kept, staff were extremely helpful and able to provide support when required, and security was optimal.Matthew S. | Overall Experience
Customer did not leave a comment.Jessica M. | Overall Experience
Customer did not leave a comment.Amber C. | First Impressions
Place is new and first class. employees are great. Manager is on top at all times. Priced right and convenient!James E. | First Impressions
Very friendly and knowledgably staff. Was a great experience.rick w. | Overall Experience
Customer did not leave a comment.Matthew S. | First Impressions
Customer did not leave a comment.Aimee Y. | Overall Experience
Customer did not leave a comment.cordell v. | Overall Experience
A professional staff with great customer service. They are experienced with helping customers resolve all relocation and storage issues. Highly recommend this Leavenworth U-Haul facility.Ruben I. | Overall Experience
Customer did not leave a comment.Janelle D. | First Impressions
Customer did not leave a comment.Kattie J. | Overall Experience
It was wonderful to be able to pull up and into the garages to load and unload. We needed up moving in the rain on our way out of storage and this feature was a move saver!Jennifer F. | Overall Experience
Theresa and crew are exceptional. I have found them all to be equally helpful and knowledgeable. They care and it shows! Thanks to all there!!!!GEORGE H. | First Impressions
Customer did not leave a comment.Scott B. | First Impressions
Safe, clean, and conveniently located storage really helped me during a time of transition. The office staff was friendly and helpful. I have recommended UHaul Storage to my local friends.Karen L. | Overall Experience