Have a few more trailers available.Todd M.
Customer Reviews for U-Haul Moving & Storage of Martinsburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! The process was easy. The personnel quite helpful and friendly.robert M.
Didn't stock we requested, blankets and furniture trolley. Staff was very helpful and quick to respond.Brian C.
Customer did not leave a comment.ava A.
When I entered the store's address into my Apple map it took me to the wrong location. WAZ was correct. Local phone number needs to be displayed wherever the address is displayed.Todd L.
Customer did not leave a comment.James H.
I reserved a 15' truck in Shepherdstown weeks ago. When I arrived, I was told that there was no truck for me. We eventually figured out that there was a 20' truck for me at the Martinsburg location. So while the location was fine, this experience soured me on UHaul.PAUL M.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.YVES C.
Didn't deal with the people but the app sucksRonald J.
Customer did not leave a comment.Virginia R.
When you return the vehicle giving the receipt and payment info I am still waiting on mine have no clue what I needed up payingNatasha M.
Customer did not leave a comment.Cara M.
When I Samantha was so helpful and friendly! Provided amazing customer serviceJamie B.
There was a young lady, who obviously worked there, outside in the parking lot, helping another customer, when I arrived. She politely directed me as to where I could park the trailer that I was dropping off. After I parked the trailer, she was right there to unhook it. She looked it over and asked me if I had any issues with it, and when I said that I hadn't, she told me that I was good to go, and thanked me for my business. Couldn't have been any easier!Scott L.
Used the mobile app. Which moved things along in the office quickly. The staff were great here.Christine M.
The new young lady insisted she had to hook up the trailer! She could not do it: so I had to help. She did not tighten the ball and when I pulled up, iI felt it bounce. Got out and tightened it! She did not know how to use an adapter on the lights. She needs training bad! I have used this location often and will use it again: they need to get her straightened out!JohnM M.
Definitely recommend this place the people were helpful and courteousLyndie S.
Customer did not leave a comment.STEVEN D.
Customer did not leave a comment.Richard W.
Customer service was awesome. And the uhaul van we rented was a very comfortable ride. I would rent from this location again.Marguerite J.
Customer did not leave a comment.Jason Patrick M.
Superior customer service!Donna M.
Hello: I wanted to rent a 6x12 ft utility trailer near Charles Town WV to transport a small tractor, but that was already booked. Then I contacted UHAUL by phone and asked at which location I can find such a trailer. After asking me a few questions the lady who was trying to help me, told me that what I really need is an automotive transport trailer which is also 6x12 feet. She said she was working for UHAUL more than 10-15 years, and she knows what she was doing. So, I listened her advice and reserved a 6x12 automotive transport trailer, AT 3472R, The next day I took the trailer to my farm and found out that the ramps were a couple of inches narrower than the spacing of my front tires. The front tires of my tractor were falling into the void in between the two ramps. So, I could not load my tractor on to the trailer and took it straight back to the place I rented. All these took place within less than 2 hours. Unfortunately, they still charged me $33.80 (half of the total) for nothing. I believe this was the fault of the person who did the reservation on the phone who conversed me to reserve a different trailer than I originally intended. I hereby request that the amount, $33.80 be paid back to me as soon as possible. Thank you for your understandingIshmail C.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.Bonnie G.
While my experience was good at this location, I was not able to pick up the truck at 0800 because someone didn't link my reservation for early pick up and was unable to get the keys until the store opened. Unfortunately, I had movers waiting for me that I had contracted for 2 hours and they had to wait for me to show up, lessening the amount of time that I had their help without paying them more money.GRAHAM W.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.Samuel S.
There was a U Haul location that was closer. I drove by it on a Sunday and saw that they had 3 - 26' trucks sitting in the lot.Edward S.
Inspect cleanliness of vehicle. Great service otherwise.Calvin M.
Customer service was great. The uhaul representative knew her stuff and quickly got the trailer hooked to my tow vehicle. She did a wonderful job.Brian B.
The young lady was most helpful, friendly, and kind.Thomas T.
Customer did not leave a comment.Nicholas M.
I have used this location previously and had no issues. This time the truck clearly wasn't looked at before issuing it to me or the windshield wipers would have been replaced (partly falling off), the back looked clean but then when you got in the back of the truck there were broken pieces of plastic and glass in the corners, and then the young lady forget to give me the blankets I ordered.Greg R.
Customer did not leave a comment.David W.
The young lady at this location was outstanding. Picked up truck 5/28/22..daniel S.
I am impressed with this locations team as a whole. They are very courteous, friendly and knowledgeable.Robert B.
App is hard to use â€¦ Interacting with a human would be better! Staff very helpful and courteous.Morgan H.
Customer did not leave a comment.Ryan W.
My GPS was not able to get me there. Please check the address.Lamar B.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Jeff G.
Could not move the driver side mirror. Made it a problem when backing up.john T.
Customer did not leave a comment.Allen B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Sharon K.
First of all we booked the rental 6 days ahead of travel. When we were three hours from our destination the reservation was canceled. We were redirected out of our way to Martinsburg West Virginia. When we got to the place it was closed. Called and was redirected to the place we picked it up.MARK E.
I don't think there needs any improvement as everything was really good. Especially Samantha was very helpful and 5 stars to her.SUDHEER G.
The staff member was amazing. Our reservation truck did not have a ramp so she let us know and boy are we glad she was able to rent us a larger truck WITH A RAMP. We used it a lot. Excellent knowldege on products, we bought a lot and used each one. Freindly, profesional. Hold on to this employee! She is amazing.Danielle F.
I have rented many trucks this year under my name my wife's name Elizabeth and my daughter's name Megan Mooney it would be nice you had some kind of frequent renter's club with maybe a discount or something.Patrick H.
Customer did not leave a comment.Bianca S.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.Karen F.
Arrived 4:45 and they were already closed!PATRICK P.
Customer did not leave a comment.Joseph D.