Customer Reviews for U-Haul Moving & Storage of Mather

4,558 reviews

10161 Mills Station   Sacramento, CA 95827
(W Of Mathr Fld Rd)

(916) 369-2758

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 369-2758

10161 Mills Station
Sacramento, CA 95827
(W Of Mathr Fld Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

The Equipment was very good

Zakria P. 
Rating:
3.0

I selected a location in the town where I live to pick up the equipment. When I made my on-line reservation, there was no mention of a possible change in pickup location, at least none that was noticeable. The texts I received giving me different pickup locations were confusing given that I did not select those locations.

Jack H. 
Rating:
3.0

Sort out the system for providing weight tickets. It took over ten phone calls to try to get them after the containers were picked up, and the “weight ticket” provided was not a weight ticket at all, but a UHaul estimate of the weight of a container limit. We could not use it for military reimbursement, and paid $500 to the receiving UHaul office for empty and full weight tickets (had to be re-weighed).

Fumiko H. 
Rating:
5.0

Nothing, customer service was excellent

Eugene P. 
Rating:
5.0

Chris is an excellent employee. He is knowledgeable efficient and very friendly. Pleasure to work with uhaul at this location

DARYL L. 
Rating:
5.0

Customer did not leave a comment.

IGOR N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Both Crystal and Chris are treasures!!! Customer Service and personal touch attention are beyond reproach! Uhaul is lucky to have these two working for them. Thank you to each and to Chris I offer my deep gratitude! Susie

Susie C. 
Rating:
2.0

I chose this location only because the one I normally use didn't have a pick up. The agent tried to trick me into buying the insurance but I caught it. The truck was filthy. The low oil light as well as the change oil light were on and when I informed the agent upon check in, she stated the oil will be changed whenever someone comes around to do it. If I cared so little about my company's equipment I'd be out of a job. I run a Dodge service department. Truck only had 11K miles on it.

Christopher H. 
Rating:
5.0

Awesome staff :)

JESSICA R. 
Rating:
5.0

I rent trucks very often from your location almost weekly. Recently you have started locking the keys in the back, the combination lock is very difficult to use, and I had to have one of your employees assist me. I hope you don't continue to due this process. Thanks!

JENNIFER S. 
Rating:
5.0

Service was way more than I expected, all the U-HAUL staff at this location was very professional and very patient with my tardiness, please staff all your location by their lead! Mke C.

Mike C. 
Rating:
5.0

All good!

Anthony A. 
Rating:
5.0

Is good services

SERGIO M. 
Rating:
4.0

We rent from Uhaul often.

Norman V. 
Rating:
2.0

Front desk person was rude. I asked if I could receive a 5 mile credit for being transferred to a location farther away from my destination. She said no you'd have to speak to a manger. I asked to and she said the manager is not here. Then what the hell is the point? I mentioned that I used to be a dealer and that I would always credit my customers when they were moved by traffic for the inconvenience. She said it doesn't work like that anymore. I asked to speak to the AFM. She texted him but told me that any credit would happen after my contract was completed. Why not just tell me to go fuck myself? The truck had a lot of damage not shown in the equipment status photos or marked by the location with a sticker. I took pictures of every side. I'll never use this location again. I know Rancho is rough but I wasn't asking for anything other than a 5 mile credit!

Geoffrey C. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
2.0

Staff are rather impolite. Ordering customers around without a please or thank you. Don't expect a smile or for them to go out of there way to help you. They get the job done competently but they act like they are doing you a favor.

Brian H. 
Rating:
2.0

I had to move my reservation to different location. I spoke to Alina, the area Manager, who was very unprofessional and said out loud “oh my god” when I had asked a simple question of why a corporate reservation would tell me that a truck was available when it wasn't. She could have been a little empathetic but instead was rude and short. Otherwise the pick up location was fine. The attendant could have been a little nicer there as well. Also, the truck that was given to me was on empty gas so I had to switch that one as well. The whole process of renting a uhaul ended up taking a lot more of my time then it should have and no one seemed to care .

Salvador E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Need more employees. Only 1 was available to assist a group of 6+

LORA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADNAZEER L. 
Rating:
5.0

servies was great

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Neka O. 
Rating:
5.0

Customer did not leave a comment.

Vera U. 
Rating:
1.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Customer service was great, van ran fine.

Brian F. 
Rating:
5.0

Everything went well. The service was great!

travis K. 
Rating:
5.0

Customer did not leave a comment.

kamil O. 
Rating:
1.0

Waited 30 minutes to be checked in for a rental although the woman doing the checking was polite. the woman who is the GM was extremely rude.

Zachary F. 
Rating:
3.0

Customer did not leave a comment.

Tasha S. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

I reserved the U-box at a location VERY close to my home. Two months later right before I needed it, I was told that location never has u-boxes. I was going to pick it up myself (1 mile round trip), but was told to pick it up 19 miles from my house (38 miles RT x 2 trips in one day to take it back after packing= 76 miles) I would have had it delivered if it was that far away! It was too late by then, and there was no one to deliver it. After MANY phone calls, eventually I got a pick up 5 miles from my house, which was doable. *** Please DO NOT LET PEOPLE RESERVE U-BOX FROM LOCATION THAT DOES NOT HAVE THEM, AND IMFORM YOU AT THE LAST MINUTE OF THE SITUATION. Other than that...it was a great experience.

Gwen P. 
Rating:
5.0

Customer did not leave a comment.

ARMAN S. 
Rating:
5.0

Stay open thank you

Glen S. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Staff here is great! Hard working, friendly people all around. Cheers!

Brian S. 
Rating:
5.0

Our service was excellent and efficient in and out . Going back to rent a car trailer with no worries about service .

michae H. 
Rating:
1.0

Drove the truck to a gas station and our shop 2 miles away. We spent $159.98 in gas, the gas pump was not connected so We lost most of the gas. I have the gas receipt. We returned the truck with 4 miles driven. We were refunded $103.50 for the gas, we are still out $56.48 for the gas.

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

Shawna M A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE C. 
Rating:
5.0

Great customer service.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

debbie G. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
4.0

Being short staff, this location did a very good job on helping customers and were very professional and helpful.

rick E. 
Rating:
4.0

Having a closer location to my house. However the customer service was outstanding at this location from pickup to return.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

Rosa M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CAROLYN J.  |  Overall Experience 
Rating:
5.0

Easy, efficient check out. Professional and courteous folks!

Renae B. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
3.0

Staff member was rude and unhelpful. First encounter (day before appointment) she sat and scrolled on her phone eating Gardetos while 5 people were standing in front of her waiting to be helped. day of appointment I was at facility at 8 to unload my storage unit and ubox, when she opened at 9 she insisted that she had to help the other people that stood in front of the door for her to open before she pulled out my ubox that I had reserved to be available to me at 9am and had people whom I was paying by the hour waiting. I had to explain and beg the other customers to let me go ahead of them and they were gracious enough to do so. When she finally did pull out the ubox she parked it as far away from the moving truck as possible without it being obvious she wasn't being helpful.

ANDREA T. 
Rating:
5.0

The ladies on-site were very efficient and friendly.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

DARRELL L. 
Rating:
5.0

Two terrific women balanced multiple clients patiently and confidently. You don't pay them enough and severely short staff this location. Good thing those two were the best. I think UHaul expects women to do more with less and I bet for lower pay. Have used this location for years and these two rocked it on a busy Friday morning. Never saw that when crawling with men pretending to work. Do better by your rock stars UHaul, if you want to keep them.

Barbara A. 
Rating:
4.0

The equipment was very old, used, sounded and handled badly almost unsafe to drive

Amos A. 
Rating:
5.0

Cheapest experience and great customer service!!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

debra c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katia L. 
Rating:
5.0

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Pam F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse O.  |  Online Move In 
Rating:
1.0

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

SARAH B.  |  First Impressions 
Rating:
5.0

This facility is awesome the staff is great friendly and very helpful

ARIELLA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Better mark previous damage on products

jonathan H. 
Rating:
5.0

I don't remember the young woman's name, but she was very helpful and got me out of there with a trailer very quickly. Store and lot were clean. Not sure what kind of improvements can be done. How can anyone complain? The whole process can be done with a phone.

Joe A. 
Rating:
1.0

Your phone check in did not work, and the gals at the counter informed me that despite having a 24-hour rental, I could only check in before 6:30 because phone check in was ALSO not working. NOT HAPPY. My only other option was to keep it until the morning and get up early after a tiring day to bring it back (and pay more miles and gas). Ugh.

Jordan P. 
Rating:
2.0

It was like I needed to hold U-Haul's hand through this whole process must've been on the phone with them at least 20 times start to finish

Ian S. 
Rating:
3.0

Location needs two people available at opening time. Took a long time to check out.

Cheri C. 
Rating:
5.0

Customer did not leave a comment.

Tad T. 
Rating:
5.0

Customer did not leave a comment.

Chantha C. 
Rating:
5.0

Manager helped me. She was great

Mac M. 
Rating:
5.0

Have a couple of chairs so a customer waiting to be helped at the counter does not have to stand. Standing in one place is difficult for some people.

Derrick G. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
1.0

The trailer had D rings for straps or tie downs that were non usable because you couldn't hinge them up inside of the trailer. The tailgate left side black pin was very hard to insert because the trailers seem to be bent slightly not making it line up well when you close to tailgate ramp. Customer service was terrible. First a staff employee told me do not park in the spot I parked at for future reference, the place that had no signage saying no parking and was perfectly legal and acceptable. When I returned the trailer, I had to wait for employee to get off a portable device and they claimed they were doing some kind of contract but nobody else was there so being I was the only customer I had to sit there and wait. I would think customers would be first and if you're working on a contract online you could put that on hold and take care of who's in front of you. I thought it was very rude. Upon returning, they seem not to like the idea that I removed a trailer off my vehicle and pulled my vehicle up to the customer parking. They wanted my vehicle left connected to the trailer so they could check the trailer lights with my vehicle as I returned. If they need to check the trailer lights, they probably should have a tool to check them on their time and not on my time.

James T. 
Rating:
1.0

My wife was charged online when she booked the uhaul. I came in and was charged when I picked it up plus when brought it back

Marcus J. 
Rating:
5.0

The equipment was fine. However, the windshield was quite dirty when I picked it up. A truck should be ready to just drive off the lot and hit t he road without having to spend time in making the road visible to the renter....

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
2.0

I returned the truck 1hour late and charged for whole day. I would not like to borrow at your place again.

MIHAE BECKY C. 
Rating:
5.0

Nothing, I have rented uhaul trailers for twrnty years and I never go anywhere else. I always have a positive experience with uhaul equipment.

Josh K. 
Rating:
5.0

It was busy but great customer service

Jason S. 
Rating:
5.0

Everything went great. Thank you and would definitely recommend to friends and family.

Lysa S. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

Jessica and team continue doing what you are doing. Thanks for being a bright spot in this moving experience

Robby H. 
Rating:
2.0

Train employees better. Took almost 1 hr to finish transactions.

Simmie V. 
Rating:
5.0

Jessica the GM was amazing and super friendly. She answered all my questions and was great to work with. Will definitely be renting from this location again.

JESSICA R. 
Rating:
5.0

The agent was great to work with. For me nothing

Pete P. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

Phone answering at the location!!! I understand the opportunity here, however speaking directly to the location is helpful. Thanks

William M. 
Rating:
5.0

Customer did not leave a comment.

Esther K. 
Rating:
5.0

Such incredible people that work at this facility. I only use this facility for that reason. I tell everyone to go there. I'll probably be back next week. Give everyone a raise. Lol

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
3.0

They need more than one person checking people in at a time, particularly on weekends.

Michelle T. 
Rating:
4.0

Customer did not leave a comment.

Janet W. 
Rating:
4.0

U-Haul's call center is slow and not helpful – my initial call went to the call center when I attempted to reach a local U-Haul corporate yard. I had already input the type of trailer I needed on the web site before placing the call, and had to wait on hold for 5+ minutes for the call to go through. Once connected, it appeared the call center employee had the results of my web site input in front of him (I assume based on my phone #). I repeated what equipment I needed and where I wanted to pick the trailer up – he then wasted 10 minutes of my time walking me through the entire reservation process (including multiple disclaimers AND taking my credit card info) before telling me that NO U-Haul sites within 25 miles of my location had the type of trailer I needed available. I ended the call, and placed a second call to another U-Haul yard about 5 miles from the location where I initially wanted to pick up a trailer. The woman who answered at that location said they had multiple trailers in the size & type I needed on hand. When I arrived at the yard to pick up the trailer, I mentioned how unhelpful the call center was – the woman on the counter (same person I spoke with at that site) said it happens all the time – call center tells customers no trailers are available, when her location is “drowning in trailers”.

BARRY A. 
Rating:
1.0

I filled up the truck and the guage did not even move and ended up filling 4 gallons for 20miles. After I got close to the location the guage started moving and ended up filling way more then I needed to. The last was also rude at checkin. I don't know why but you guys always add an extra mile when I'm not there. I have a business and I don't do this and this is not right. I think I'm going to have to start posting actual info online before someone has to take action.

Paresh P. 
Rating:
5.0

There is nothing you can for it was great thank you

TIMOTHY W. 
Rating:
3.0

Customer did not leave a comment.

Liliana T. 
Rating:
5.0

Customer service assured me I rented the right trailer to tow a motorcycle when I arrived it was not the right trailer the lady working fixed everything and got me the right trailer

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Carly C. 
Rating:
5.0

I know every business is short staffed this year. This location #706068 did as best as possible because of the Saturday staffing when I returned the equipment. There were Two people on duty from what I observed. One lot person and one contract closer.

David W. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Nothing very efficient pick up and drop off process

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Bogdan K. 
Rating:
5.0

Jessica was great!

Ebony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie F.  |  Overall Experience 
Rating:
5.0

I loved the experience and will definitely rent here again! Five stars!!

KENT H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Pamela F.  |  First Impressions 
Rating:
5.0

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

ANDREA M.  |  Overall Experience 
Rating:
5.0

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Kristina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer Service was knowledgeable & friendly

johnny L.  |  First Impressions 
Rating:
3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Lauren S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matt m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean S.  |  First Impressions 
Rating:
5.0

Extremely helpful made me feel like everything was ok

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCINE C.  |  Overall Experience 
Rating:
5.0

There was no lock in my unit, but I understand that it was after hours

Emma D.  |  Online Move In 
Rating:
5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Delores l.  |  First Impressions 
Rating:
5.0

Very nice place.

Jay S.  |  First Impressions 
Rating:
5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Steve H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I’m the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.

Katherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren S.  |  First Impressions 
Rating:
1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

April F.  |  Overall Experience 
Rating:
5.0

It was good.

craig s.  |  First Impressions 
Rating:
4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Steve H.  |  First Impressions 
Rating:
5.0

Thanks for your service and professionalism.

HOPSON B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John A.  |  Online Move In 
Rating:
1.0

Staff made an untrue remark about me.

bruce j.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mark J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  Online Move In 
Rating:
2.0

Front desk rep was not friendly or very helpful

Robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela T.  |  First Impressions 
Rating:
1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Jeff S.  |  Overall Experience 
Rating:
1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Derrek T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Eduardo v.  |  Overall Experience 
Rating:
2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Vincent D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D.  |  Overall Experience 
Rating:
1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

STEPHEN M.  |  Overall Experience 
Rating:
2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

terri v.  |  Overall Experience 
Rating:
4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

LINDSEY S.  |  Overall Experience 
Rating:
2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Judy O.  |  Overall Experience 
Rating:
1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Norm P.  |  Overall Experience 
Rating:
1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

lance T.  |  Overall Experience 
Rating:
1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

PATTY S.  |  Overall Experience 
Rating:
1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Carlos R.  |  Overall Experience 
Rating:
5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

ROBERT E.  |  Overall Experience 
Rating:
1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Timothy C.  |  Overall Experience 
Rating:
5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Natividad S.  |  First Impressions 
Rating:
5.0

Jessica and her staff were always helpful and courteous

Danny A.  |  Overall Experience 
Rating:
5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

ANNETTE L.  |  Overall Experience 
Rating:
3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

aaron m.  |  Overall Experience 
Rating:
5.0

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

ERIK C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joyce s.  |  Overall Experience 
Rating:
5.0

Very professional...

John U.  |  Overall Experience 
Rating:
3.0

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Benton B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roy e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryn H.  |  First Impressions 
Rating:
5.0

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Rosalyn M.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Julie N.  |  First Impressions 
Rating:
5.0

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

sydni m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOB S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen W.  |  First Impressions 
Rating:
5.0

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

michelle g.  |  Overall Experience 
Rating:
5.0

The employee was very nice and helpful.

Sherry S.  |  First Impressions 
Rating:
5.0

Made a difficult move easy!!

michelle g.  |  First Impressions 
Rating:
5.0

Great customer service very polite keep up the good work

Michael W.  |  First Impressions 
Rating:
5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Koren B.  |  First Impressions 
Rating:
5.0

The worker that helped me was truly a blessing.

Lomitha Ann K.  |  First Impressions 
Rating:
5.0

Great location

Joseph H.  |  Overall Experience 
Rating:
5.0

Thank you

barbara c.  |  First Impressions 
Rating:
5.0

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

joseph r.  |  Overall Experience 
Rating:
5.0

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

ERIK C.  |  First Impressions 
Rating:
5.0

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

ALTEN T.  |  Overall Experience 
Rating:
5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Norm P.  |  First Impressions 
Rating:
5.0

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Bob B.  |  First Impressions 
Rating:
1.0

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Gary B.  |  Overall Experience 
Rating:
1.0

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Kathleen w.  |  Overall Experience 
Rating:
5.0

Great customer service! Very helpful

Jamal H.  |  First Impressions 
Rating: