Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

1,754 reviews

5808 S 144th St   Omaha, NE 68137
(across the street from HY-VEE)

(402) 596-9771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 596-9771

5808 S 144th St
Omaha, NE 68137
(across the street from HY-VEE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Great customer service and superb clean!!! Everyone works there are so helpful and extremely friendly!!!

Catherine K. 
Rating:
5.0

My experience was unbeatable to be honest.

heather H. 
Rating:
4.0

We ordered 24 furniture pads, but only received six. I was given a refund when I returned the truck, but that could have been a problem for me to complete my move. Also, I made the reservation and paid for it, but put the truck in my boyfriend's name. When he arrived to pick up the truck he was asked to call his employer for identity verification, which was a bit over the top. Maybe you should have called me since I'm the owner of the U-Haul account and the credit card that paid for the truck. Next time I guess it would be easier to just have my boyfriend make the reservation and I pay him back, because that was not easy at all

Jon W. 
Rating:
5.0

You ripped me off!!! You charged me for an extra day when I returned it 14 hours earlier than I was suppose to return it and you charged me for gas even though I put in 8.5 gallons and only drove it 76 miles.

Gerard K. 
Rating:
3.0

Customer did not leave a comment.

Beth T. 
Rating:
5.0

Always great service at this location

Mike G. 
Rating:
5.0

App did not work to do express check-in, but everything else was great. Thanks.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

EARLEY S. 
Rating:
5.0

I rented/reserved my vehicle from one specific location. While the size i requested was not available, a larger size was offered for the same rate, what was not provided was the new vehicle was at another location. While not a major issue, it would of been nice to have informed me where to go and get it. I ultimately traveled to a total of 3 locations. Again, more a light inconvenience but one that a call or email would of corrected. That's it, overall an excellent experience

William j D. 
Rating:
5.0

Having loaded my 26 footer , I sent to this location to pick up A pull behind trailer with my car ... all was fine ! I took the trailer home ,, and after hooking to the truck , the lights on the trailer did not work .. we were forced to dine the truck and trailer to the 144th location ... with NO lights !!! Long story short the truck had a blown ground fuse ... they did not have the fuse and the personnel had to go to auto parts store .... overall a couple hours wasted time not to mention the gas and multiple favors extended by friends ! This 144 street location was also the place where the clerk told me he had changed my other truck rental to 35th Ave in Marion .... clearly yet another lie ....

David B. 
Rating:
5.0

Perfect location clean place

James M. 
Rating:
5.0

This comment is in regards to UHaul, not this location. I spent over an hour on the phone trying to rent from Ames, IA to Omaha,Ne trying to find a place that would rent to me for more than 24 hours. Im thankful that the above location did, but it is sad that Ames, IA, Ankeny, IA and 1 location in Des Moines, IA would not. Its not that the places did not have the trailer for this long, but I was advised they have a policy in place not to rent for more than 24 hrs.

Loretta G. 
Rating:
5.0

Customer did not leave a comment.

AARON E. 
Rating:
5.0

Customer did not leave a comment.

Mandy C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Excellent service. Guy came to my vehicle as soon as I drove up. No wait. Fantastic!

mark A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The van was dirty when we picked it up. The front collision sensors kept going off saying that they were blocked and were deactivated. It would go off even if there were no cars in front of us while driving. The wiper blade need replaced. The van drove nice and was good on gas. Thank you

Dennis Z. 
Rating:
5.0

This location was awesome. Very impressed with their operation and no surprise to receive a warm Nebraska welcome

Rich M. 
Rating:
5.0

The service was great there was no aux cord portal in the uhaul to listen to the gps loudly so you constantly have to look down at your phone and that could cause a potential accident i just wish the dash had a screen for the gps map its one thing to worry about the care and safety of the uhaul but to keep taking your eyes off the road to look down at your map this could be made easier

Marcus H.  |  First Impressions 
Rating:
5.0

Great Customer Service!!!

TRINITY S. 
Rating:
5.0

Great service from start to finish

Bret E. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

Jodi H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard K.  |  Overall Experience 
Rating:
3.0

I moved from Colorado to Nebraska ,Made a reservation for U-Haul truck and storage. Pick up the truck on July 22 , Call on July 21 to confirm to move my stuffs in the storage between July 24 and July 25 , Customer Service say OK and on the website say it will hold my reservation for seven days but when I get there on July 25 my storages reservation was all been canceled.

Alexander C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray R. 
Rating:
3.0

I was charged $20 to unload my car, which took all of 2 minutes. Not pleased about that fee.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Debra Q. 
Rating:
5.0

Find discuss alternative drop-off sites to reduce gas usage and price discount.

Lou W. 
Rating:
5.0

Customer did not leave a comment.

PETE G. 
Rating:
4.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

exceptional service with finding a rental in such a busy weekend

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Desmond O. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Kurt A. 
Rating:
2.0

Fix the gas gauge. I ended up putting more gas in than what was in the before I got it simply because the gas gauge stuck. I told the guy who checked me in about it. He said "yeah that's been happening a lot lately.". How convenient.

Niel H. 
Rating:
5.0

The people were real enjoyable to work with!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

The gentleman behind the desk was very courteous and helpful.

Cynthia P. 
Rating:
5.0

Very helpful and friendly staff, promptly took care of my needs and processing. Thank you

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The young lady who helped me with my truck rental gave great service. My trip called for a 20 foot truck and we thought a 15 foot truck would do. That would not work. She was instrumental in helping us get the right size truck. The trip went well. I MAY HAVE DROPPED MY CHECK BOOK IN THE TRUCK

sammy S. 
Rating:
5.0

Customer did not leave a comment.

Letitia C. 
Rating:
5.0

Customer did not leave a comment.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Efficient and friendly service! The cargo van was clean and even had a back up camera.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
1.0

I was upset to learn that the size of unit I reserved online was not available when I came in on the correct day to retrieve it. It is not fair to tell a customer that they will have a 10x15 unit, and then day of it not be available and have to combine other units to get the same square footage. When I reserved it online, I expected it to be available. The attendant was not very empathetic, and blamed corporate that they don’t check if it’s available. He said it’s only square footage they could guarantee, not the exact unit. It felt like this happens frequently. I feel like that is a poor business model, what is reserved should be what is gotten. I was in immediate need of the unit that day as I needed to be out of my house and had all my family lined up to help, so I had no choice but to move forward. If I had more time, I would have taken my business elsewhere. Very unprofessional and with low integrity.

Amanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
5.0

The manager at Missoula went above and beyond to help me and keep me updated. Thanks. Some pieces of mine had damage. It was the packers in Bellevue Ne who caused this. The two guys who unloaded here in Missoula weee great. Thanks

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

BRUNO D. 
Rating:
5.0

Customer did not leave a comment.

Wade G.  |  First Impressions 
Rating:
5.0

Great facility

Community P. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
1.0

My ubox container were delayed by four hours. U haul staff was not helpful in coordinating with third party vendor to get my container delivered on time. I had to constantly call and coordinate all that so container gets to me on time.

Kailash R. 
Rating:
1.0

Fix your trucks 2 different trucks both had mechanical problems

Jessie B. 
Rating:
5.0

Customer did not leave a comment.

BAILEE W. 
Rating:
4.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Hannah C. 
Rating:
4.0

Customer did not leave a comment.

Gerard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaleb T. 
Rating:
5.0

Customer did not leave a comment.

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Bret J. 
Rating:
5.0

Very nice people to rent a unit from.

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

Mujipur Rahman A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Everything was smoothe and quick

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Disappointed there was no ramp to get in and out of the van. I thought all uhaul moving vans had ramps. It was not clearly communicated this was not on the 10FT truck.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

julie E. 
Rating:
5.0

Excellent efficient service! I will use this location again!

jean M. 
Rating:
5.0

Customer did not leave a comment.

Piper M. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
1.0

The worst experience I have ever had. We are brand new to this state and never done a Uhaul storage before and I would never do it again especially at this location. ABSOLUTELY HORRIBLE customer service and the personnel was so beyond rude. At one point the worker (Mr. Large and in charge) picked up the phone and pressed 3 buttons and faked that he called a different Uhaul location for us. We ended up not using this location and losing out on our free month of storage and spending $250 on a different storage unit. So disgusted with this place!!!

Lauren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Everyone was very friendly, professional, and helpful. Facilities were clean and well organized.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Rodger K. 
Rating:
5.0

Customer did not leave a comment.

al P. 
Rating:
5.0

Great staff

Nosawema I.  |  Overall Experience 
Rating:
5.0

Nice store with extremely helpful in employees!

Dan O. 
Rating:
5.0

Customer did not leave a comment.

CHUCK V. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
4.0

Customer did not leave a comment.

Christine V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Arrived a little late to my house. They said morning and arrived in the afternoon.

Felix B. 
Rating:
5.0

Customer did not leave a comment.

Bella G.  |  Online Move In 
Rating:
3.0

Staff was helpful but rushed, didn't do facility tour as mentioned, had to go back to ask for a second card which was mentioned but not provided, and agent didn't inform us about the different types of locks available for purchase. We paid using a prepaid card, and the transaction had to be canceled out to switch to a different lock...which has now tied up funds waiting on that to be refunded

Tammy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misti J.  |  First Impressions 
Rating:
4.0

I like how this place is large and easy to get to with a truck. Lots of space to maneuver… if that's even necessary.

Eleanore B. 
Rating:
5.0

They went above and beyond for me! Highly recommend

Brad L. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

jolene F. 
Rating:
3.0

I didn't ever get a confirmation email with the final total I would be charged after drop off

Maysie T. 
Rating:
5.0

Probably inform the customer that the fenders on a car trailer fold down.

Jeromey R. 
Rating:
5.0

The woman who helped us at the pick up location was amazing. Her customer service is excellent.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Adrian O. 
Rating:
5.0

Very professional and helpful staff.

Craig G. 
Rating:
5.0

Quick and knowledgeable

mark M. 
Rating:
5.0

Customer did not leave a comment.

Charlie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorinda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE P.  |  First Impressions 
Rating:
5.0

Excellent staff

Chad T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Clean, friendly & fast.

DAVID P.  |  First Impressions 
Rating:
5.0

I explained that I was in a tough spot with needing to move items due to a fire at my previous storage facility. The associate was so understanding and friendly. The staff seems so happy to help.

Tonya A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnny P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
4.0

Our only issue was the garage door opener broke and we had to leave the truck in it, thankfully we had another vehicle there with us to get out and get home.

Amanda H.  |  First Impressions 
Rating:
5.0

This is a very well maintained facility. As a woman, I had no fears in entering the facility at any time of day to take care of business as I knew it was secure. The ease of being able to load, store and maintain my belongings was wonderful. I will recommend your facility to anyone needing such accommodations in the future.

Teresa W.  |  Overall Experience 
Rating:
5.0

The person who helped me was extremely helpful and very knowlegable. It was a great experience.

Roxanne m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine M.  |  Overall Experience 
Rating:
5.0

Flawless experience

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy C.  |  Online Move In 
Rating:
5.0

Very nice facility!

BRENDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  First Impressions 
Rating:
5.0

Friendly and professional staff

Kathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon F.  |  First Impressions 
Rating:
5.0

The customer service at this location is excellent! We have recently rented a truck and just finished up with 2 storage units. The staff was always helpful, very friendly, and patient with my questions. The storage units were immaculate and well lit, the drive in area is a great option during rainy/cold weather. I will always be a U-Haul customer!

Phil C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiere W.  |  Overall Experience 
Rating:
5.0

I had reserved with another company, showed up at the other storage location, during business hours, and couldn't get in. It was 3 pm, the office door was locked with a sign that said retuning at 9:30. Made several calls, went to voice mail every time. I was making a long distance move, drive most if the night and the very last thing I needed was the other storage company to be a no show during their own business hours. The moving crew showed up at 4 (found via uhaul, btw) and I called Uhaul. Got a live person, made the reservation, and high tailed it over to Uhaul. Got the unit and everything unloaded in less than 2 hours. Bonus points, was also able to change the drop off location of the truck at no additional charge. On move-in and drop off, great service all round!

Jeanne V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNY M.  |  Overall Experience 
Rating:
5.0

The representative was fast, knowledgeable and a great attitude.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LI C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonas D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kurt r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail R.  |  Overall Experience 
Rating:
5.0

Jeff and Mark did an excellent job of making the move in process efficient and convenient. 5 stars!

jared s.  |  First Impressions 
Rating:
5.0

Loved using Uhaul so much better than the other storage place we used. Couldn’t be happier with the place.

Cathy M.  |  Overall Experience 
Rating:
5.0

This facility is BEAUTIFUL, extremely clean and the staff is so helpful. I will definitely be recommending it to friends and family

THERESA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
3.0

I made a reservation for a particular size of trailer and storage unit, but both were unavailable.

Tyler M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHELLE S.  |  First Impressions 
Rating:
5.0

The young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.

Phil C.  |  First Impressions 
Rating:
5.0

It was a great storage facility with easy access. The employees that I dealt with were very helpful and friendly. If I have a need for a storage facility again, you would be at the top of my list.

RODNEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie A.  |  First Impressions 
Rating:
5.0

Super, easy, clean and efficient service.

Tina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D.  |  Online Move In 
Rating:
5.0

Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload inside

Tamara L.  |  First Impressions 
Rating:
5.0

I was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.

RODNEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JENNY M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles J.  |  Online Move In 
Rating:
4.0

Enjoyed my experience with this facility and staff. Thanks

GREGORY D.  |  Overall Experience 
Rating:
4.0

Can’t really rate much yet, have not moved anything in yet

Beth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vikki k.  |  Overall Experience 
Rating:
5.0

Very kind answered all questions

BROOKE A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
4.0

My unit was not ready for move in. I had to go to the front desk to get lock and card.

Shannon H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vaughn K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
5.0

Very easy to work with even from a distance.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIE R.  |  First Impressions 
Rating:
5.0

It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.

austin b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAquita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Overall Experience 
Rating:
5.0

This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.

Dawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  Overall Experience 
Rating:
3.0

Switched storage units to a new company that is $45 less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business

KAREENA T.  |  Overall Experience 
Rating:
5.0

The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.

Dawn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Great building, friendly staff.

Paul S.  |  First Impressions 
Rating:
5.0

convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Thank you very much for making my storage experience as good as it can get.

Kendan G.  |  Overall Experience 
Rating:
5.0

MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES

Dean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin B.  |  First Impressions 
Rating: