Customer Reviews for U-Haul Moving & Storage of N Richland Hills

8,473 reviews

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dianne O. 
Rating:
4.0

Customer did not leave a comment.

dennis s.  |  Overall Experience 
Rating:
3.0

Talked into taking an additional discount to return to a different drop off location and then accessed fees for mile overage, tolls and time. When I called and spoke with Ladarius and Page no help or explanation offered. Dissatisfied with customer service or lack of.

Jodi C. 
Rating:
5.0

Customer did not leave a comment.

Lashanda J. 
Rating:
4.0

Have the promised truck. Reserved a 26 foot truck and had to settle for a 20 foot truck or wait

Robert H. 
Rating:
5.0

Continue to provide excellent service.

valon J. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Do away with the 1/2 full gas tank at rental…the gas tank should be full at time of rental. The paper graph showing how many gallons it should take to bring tank back to 1/2 full before returning is a giant consumer rip-off that should be addressed with a class-action suit! I was at 1/4 of a tank at return, put 12.5 gallons in as shown on the graph, and it took gauge all the way to 3/4 full. At todays gas prices that is a large expense to consumers, but a tremendous windfall to U-haul when multiplied by the nationwide rental each and every day!!

Lewis F. 
Rating:
5.0

Easy pickup and drop-off experience. Will rent here again

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Lacey E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Replace bent trailer tags.

Zelinjoh A. 
Rating:
5.0

Staff was very helpful and friendly

Alfred L. 
Rating:
5.0

Customer did not leave a comment.

Sonja O. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Great customer service!

steve G. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Very professional.

phillip W. 
Rating:
2.0

They cancelled my reserved vehicle without contacting me and just moved me to a different kind of truck. They didn't even alert me to the change when I got there and got the key. I walked around the whole lot looking for the wrong kind of truck until I went back in.

Steven C. 
Rating:
1.0

The fact that you call the location and get directed to an automated system is the worst. There's a long wait and zero sense of urgency for refunds, but they will call you 100 times to collect the money.

Deonta S. 
Rating:
3.0

Be sure the assigned equipment does not go to anyone else. Fix mobile website to have extended time links.

BRENDA E. 
Rating:
1.0

I will not being using Uhaul ever again. Everytime I reach out to customer service everyone is rude and the rep I spoke with online just ended the chat I want someone to call me out this ASAP

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Larry J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
4.0

The only concern molainy is that there's not enough staff to tend to the front desk.

Fabiola M. 
Rating:
3.0

Customer did not leave a comment.

Harold T. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

mike T. 
Rating:
4.0

I had requested for fillet and utility furniture mover none were available

MARIBELD M. 
Rating:
2.0

I waited in line for 45 minutes even though I had made a reservation.. The trailer was old and the tires were nearly bald. If I was using the trailer for an out of town trip I would have declined.

Gary J. 
Rating:
2.0

The van had something wrong with the windshield. The noice from the wind coming through was very frustrating. No manager on duty. Poor kid at front counter was having to be instructed over the phone on how to reserve a storage unit. He was never able to figure out how to set my card up on an automatic withdraw. I paid $197 at the time of pick up for the van. I went $7 worth of mileage over what I said I would drive. That's fine, I can pay the extra $7. The guy told me I owed another $207 and that once the $197 cleared my bank that U-Haul would reimburse me. I refused to do that, because I was not informed that to begin with. Not a good experience.

Sheri H. 
Rating:
4.0

The location we had originally reserved ar on Granbury Rd in Fort Worth was horrible! They were not answering our phone call and canceled our reservation when we were there and ready to pick up truck.

Nicolette S. 
Rating:
2.0

Staffing

WARREN G. 
Rating:
2.0

I was there last night trying to unload my car and my unit had a company lock on it and I have to wait until it opens in the morning to figure something out

Naighda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Randall C.  |  First Impressions 
Rating:
5.0

This was my 5th time at this location, they are always the best to deal with.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Fernando A. 
Rating:
3.0

The staff definitely needs to work on their customer service skills. easy check in but the staff needs some care

carra C. 
Rating:
5.0

Customer did not leave a comment.

Torye T. 
Rating:
4.0

All good

Billie D. 
Rating:
4.0

Tyrell and Dalton were very friendly and very helpful. I would recommend this location.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Everything went smooth and uhaul personal were great to work with.

Ron H. 
Rating:
4.0

Customer did not leave a comment.

Meredith S. 
Rating:
5.0

Customer did not leave a comment.

Traci H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

more room for more trailers

EDWARD S. 
Rating:
5.0

Fast and efficient

Charles Y. 
Rating:
5.0

Excellent customer service

LALLIE B. 
Rating:
4.0

Customer service was great. They were clear and kind and very efficient.

Marjorie F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Tresor B. 
Rating:
4.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
2.0

Find a way to get me a spare tire when I tell you I'm travelling across the dessert with no signal. You had it, but keeping me and my property safe was less important than a foolish rule. Also, document the freaking damage on the trailer. It's your job, not mine.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Joey S. 
Rating:
5.0

None everything was great

Indrikita J. 
Rating:
3.0

I was charged for 2 days on both Dollies I rented although I returned them in time. I need a refund of one day's charges of both dollies$17

Mathew T. 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Is good

Waddy G. 
Rating:
5.0

So easy, convenient and affordable!!! Thanks so much!

Mary S. 
Rating:
5.0

This location & the personnel were awesome! No improvements as far as I'm concerned. A+++++!!!!!

pam L. 
Rating:
4.0

9 people waiting outside for the 9am opening on Sunday. Maybe open a little earlier if u have that many people waiting on any day.

ray C. 
Rating:
5.0

The only thing is that it took 15 days for the trailer to be listed as “returned” in the system. I received a phone call asking when the trailer would be back, but I had returned the trailer the same day, with photo proof. Once that was settled, all went smooth

Zachary H. 
Rating:
3.0

Whitney picked up our containers. I worked with her previously at NRH UHaul and found her to be the MOST helpful rep. I've encountered on location. Capable, accurate, friendly and personable!!! She is quality!

Elizabeth G. 
Rating:
5.0

Train your customer service reps better. After being informed that my contracted location at Denton highway didn't have the 24 foot mover I needed and that I would have to drive 20 more miles round trip to and from S Ft Worth to get one, I spent 40 minutes dealing with two different reps trying to resolve the issue. All I asked is that I be charged the same as the closer location with no additional mileage charge $1/mile. They said a price adjustment couldn't be done and that they only guarantee reservation of equipment and not location. If true, neither seems like good customer service practices. Both of them seemed totally unwilling to help, were unfamiliar with my local area, and didn't care that my fuel costs would already be tripled. The second rep finally got sick of me and rudely transferred me to a supervisor familiar with my location who found a 24' truck even closer than my original pickup. She did a great job handling the transfer. Next time I will just ask for a supervisor, I guess.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Broderick S. 
Rating:
1.0

Get some new employees their customer service is horrible

Chrystal M. 
Rating:
5.0

Customer did not leave a comment.

stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

It was very easy to rent and return the vehicle.

David J. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Arsalan K. 
Rating:
4.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Manager went Beyond Customer service She Is Awesome Very Knowledgeable and Friendly Staff also Great Always recommended 5Stars🙏🏽💪🏾😁

Antonio A. 
Rating:
5.0

Friendly service. Efficient. Competitive prices. No issues with my rental as usual. Been to this location many times over the years. They are consistently good!

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Clyde M. 
Rating:
5.0

The motorcycle trailer I rented had a ridiculously short ramp. Think about that. A motorcycle trailer that couldn't handle a motorcycle loading on level ground. Loading and unloading two different bikes required use of the curb; else the bike would bottom out from the ramp. The trailer was nice, but I will think twice in the future before using uhaul because of motorcycle trailers that make it difficult to load/unload a motorcycle.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
4.0

Quick and efficient.

Letitia P. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

This location continues to be the best in the business… Great Customer service!!!;)

helen T. 
Rating:
5.0

Fast service and very kind personnel

Leonid G. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
1.0

I did not reserve my truck at this location. 15 minutes before I was supposed to pick up my truck I got a text saying my pick up location had changed to this location. This put my entire move behind by almost 2 hours requiring us to begin moving in the hottest part of the day. When a customer is paying per mile it is an unscrupulous business practice to move the pick up location further away requiring more miles to be driven pushing up the cost for the customer. Beyond that I requests two dollies since we were moving from the third floor and the location had none available which made my move considerably more difficult. The representative told me as long as the truck was back by 7am I would only pay for 1 day but I was charged for 2 even though the truck was returned by 11pm. All in all I will most likely never use uhaul again. I want a truck rental company to help make my move easier rather than adding to the stress of my move. I also want a rental company that charges what they say they will charge instead of double charging me. I feel jerked around and used by uhaul.

Justin D. 
Rating:
5.0

Very thankful I was able to book a truck 2 days before I had to move due to my movers (All my Sons) cancelling on me after I had been booked for 2 months. The whole process was quick and easy which was greatly appreciated,

Richard M. 
Rating:
4.0

Great experience overall

James M. 
Rating:
4.0

No,thank you.

MATHIEU M. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
3.0

Help would have been greatly appropriate. When I asked for a manager I was told to call 1800 Uhal . And there was no help for all the re scheduling and screw ups for Uhal .

Dayana C. 
Rating:
5.0

Customer did not leave a comment.

Jerry A.  |  First Impressions 
Rating:
5.0

Everything was great! I don't know how it could be improved.

Carl S. 
Rating:
1.0

Customer did not leave a comment.

omar Q. 
Rating:
5.0

Customer did not leave a comment.

JUDY W. 
Rating:
5.0

Customer did not leave a comment.

Tyrone D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA E. 
Rating:
5.0

Everyone was super friendly, helpful and informative. It was my first time hauling a trailer and they gave me some pointers and reassured me that it's easier than I thought and it most definitely was! I'll be purchasing my own trailer soon, but I will 100% recommend this location to anyone who asks!

Kelsey B. 
Rating:
2.0

Customer did not leave a comment.

Orville W. 
Rating:
5.0

At Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job 👍 😉 in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work 😠. Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts 👌." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance 😊. Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 🤔. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap 🙄 in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053

Evan R.  |  First Impressions 
Rating:
4.0

I would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby

Edward W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FAITH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELLA O.  |  First Impressions 
Rating:
5.0

Andrew and his staff were AMAZING! I’ve been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza M.  |  First Impressions 
Rating:
5.0

Great employees

LESSIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. I had a great experience here.

Robert S.  |  Overall Experience 
Rating:
5.0

Staff members all ways are willing to help

GRACIA H.  |  First Impressions 
Rating:
5.0

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen R.  |  First Impressions 
Rating:
4.0

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA D.  |  Overall Experience 
Rating:
5.0

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE B.  |  Overall Experience 
Rating:
5.0

Not much to say, everything went, and was, as I expected

REGINALD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANE M.  |  Overall Experience 
Rating:
3.0

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANIE M.  |  First Impressions 
Rating:
5.0

The facility and staff are great. I appreciate having good service. That’s sadly, hard to get these days. They were very great. Thank you

GLENDA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D.  |  First Impressions 
Rating:
5.0

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINNIE C.  |  Overall Experience 
Rating:
3.0

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
3.0

I could never get anyone to answer the phone when I called.

WENDY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudolph P.  |  Online Move In 
Rating:
5.0

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery M.  |  Overall Experience 
Rating:
5.0

The gentleman that facilitated our rental exhibited exemplary customer service. I don’t remember his name.

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  Overall Experience 
Rating:
5.0

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Albertha E.  |  Overall Experience 
Rating:
5.0

Very Good

russell t.  |  Overall Experience 
Rating:
3.0

I tented a Uhaul 15 truck and drove it for 1.1 miles. The tattooed lady charged me 2 gallons of gas for 1.5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1.5 miles? I still cannot.

Giuseppe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juliana m.  |  Overall Experience 
Rating:
5.0

Office was great.

JoAnn L.  |  Overall Experience 
Rating:
5.0

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

russell t.  |  First Impressions 
Rating:
5.0

Check out staff on Monday was very helpful and friendly.

Jere M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MARJORIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pedro H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAISY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dacy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric s.  |  First Impressions 
Rating:
3.0

Very pleasant experience with staff. Staff is professional and friendly.😃 Hopefully I will have the same experience in the future.

Kathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WADE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon B.  |  Online Move In 
Rating:
5.0

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenji H.  |  First Impressions 
Rating:
5.0

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene K.  |  First Impressions 
Rating:
1.0

They never answer phone. Never returned call and when I drove up there the employee who didn’t answer phone was as on her personal phone. Plus’s Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee R.  |  First Impressions 
Rating:
5.0

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yalonda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  First Impressions 
Rating:
5.0

Andre was great !

Laura R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARJORIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeramy C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Samantha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN M.  |  First Impressions 
Rating:
2.0

Storage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful!

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL A.  |  Overall Experience 
Rating:
5.0

I wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I’m going to see if I can do a return on one of the locks.

Christina P.  |  Online Move In 
Rating:
5.0

While I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.

FREDERICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonso O.  |  First Impressions 
Rating:
1.0

We moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.