Customer Reviews for U-Haul Moving & Storage of North Lincoln

1,030 reviews

1930 Fletcher Ave   Lincoln, NE 68521
(West of 27th on Fletcher)

(402) 488-1930

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 488-1930

1930 Fletcher Ave
Lincoln, NE 68521
(West of 27th on Fletcher)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jerome Y. 
Rating:
4.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

I had to make a repair so I could plug in the boat that I was picking up. The part was $10.15 and I had to drive 17 miles to get the part. It would be nice to be paid for my time and expenses to do that.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

My reservation had me down for a different rental than I originally processed. The employee was pleasant and corrected the error. My original email had the correct trailer size. Somehow it was changed.

MichelleDavid J. 
Rating:
3.0

It was not explained very well on what to do with an after hours return and I was charged 20 bucks for not going on line. I tried to call the number on sat am and was on hold for over 20 minutes . I finally just hung up

Karen G. 
Rating:
5.0

You guys did a great job. No complaints!

Kaelen K. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
4.0

Customer did not leave a comment.

Linda N. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Yibo W. 
Rating:
5.0

The people were extremely helpful and kind. They explained everything so well. We are so thankful they had 2 storage units available. We also rented a small truck for a day and it worked very well. nothing but good to say.

Kerry K. 
Rating:
5.0

Have rented here several times and will always go back because of speed of service. I have never had to wait more than a few minutes and I am on the road quickly.

John H. 
Rating:
5.0

So pleasant and helpful

Tanya J. 
Rating:
4.0

Had to upload a couple pics of damage that was not marked otherwise everything went very well.

Kent L. 
Rating:
5.0

Thank you for the kind staff

Sarah L. 
Rating:
4.0

Customer did not leave a comment.

CONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
3.0

The woman that was working was not rude but was not pleasant. She was not very helpful.

Sandra P. 
Rating:
4.0

When you advertise that you are open certain hours, you should be open those hours and not shutting down early.

John S. 
Rating:
4.0

Stop charging for 24 hours if they only need it for a few hours that is so stupid I'll go somewhere else first

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

dave B. 
Rating:
5.0

Customer service is top notch. Great service and equipment. Thank you!

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Madison R. 
Rating:
5.0

Excellent customer service and the process was seamless. Far and away better than the other companies I called before you. (Menards, home depot etc)

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Julene L. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Everything was great the The manager David Perez is very Professional and helpful awesome manager

terry E. 
Rating:
5.0

No problems. Staff very helpful

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

I should have rented a bigger one. Wasn't thinking of how much antiques were at my house. Staff was very help and understanding for having to rent Uhaul for 2 more days. Thank you very much

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Quick check in. Neighborly type of guy. My go to place. Used the pods from here when we moved also.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

The truck pickup on 6/24/2022 was perfect. Courtney assisted us with the pickup and was extremely courteous and professional. We returned the following day (6/25/2022) to pickup the Auto Transporter and our experience was absolutely terrible. The guy who assisted us was rude, unprofessional and had very little knowledge of what he had to do. He had to call Courtney at home for assistance, Courtney was able to complete the process remotely on her phone.

Graham W. 
Rating:
5.0

I recommend NOT using the U-Haul service in Crete, Nebraska. I'll make more comments later but I want someone to reach out to me because I am very unsatisfied with their "service".

Whitney K. 
Rating:
5.0

Very helpful and accommodating

John S. 
Rating:
4.0

The Lincoln/Nebraska location(s) were fantastic. Clear communication and friendly drop off and delivery. Unfortunately, my several items inside the box did not seem to survive the journey. I do not fault the Lincoln group for this but felt it was worth noting.

Lizzy P. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Nicolas K. 
Rating:
5.0

Flawless

Kelley P. 
Rating:
5.0

Awesome Customer service! Manager did a lot to help us get going ! Thank you so much!

Barbara T. 
Rating:
3.0

Engine light had gone on right before I took the truck. They took the time to check it out and discovered it was the gas cap. The person told me that if it goes in, it is probably the problem. Not to worry about it. If the light hadn't gone on at that time, I would've been 50 miles along on my trip when it happened. Even though there was no problem qetting to my destination, there was some stress looking at the dashboard and seeing the light on. Maybe not a wise thing to send out a truck with a situation like this?

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Pete R. 
Rating:
5.0

Easy and clean.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Bronc M. 
Rating:
5.0

Young man who helped me was awesome!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
3.0

Trailer was not at the designated location, had to drive to another location to pick up the trailer.

Gerald B. 
Rating:
5.0

Great job - friendly - relatable - personable - professional !!

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Great service

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Brandie W. 
Rating:
5.0

Great place. Great people.

Bruce R. 
Rating:
3.0

When I returned the vehicle, apparently the truck I received was the incorrect one. Because of this error, I had to spend an extra half hour waiting for you to figure it out. Double-checking the paperwork would've helped in this transaction.

Mark R. 
Rating:
2.0

I was a little upset when I was told that my first month of rent for my storage unit was not free, even after I got an email stating that it was free. My storage unit had mice droppings inside as well so that was a bit concerning.

Karla C. 
Rating:
4.0

The check engine light came on as we drove out of town. Truck operated fine for the entire trip.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Landon M. 
Rating:
5.0

When I was picking up the truck from my phone with the 24/7 feature on the website, I was unable to upload my driver's license picture. I ended up needing to go into the store to pick up the truck. I wish that I could have uploaded pictures of my driver's license ahead of time, so pick up would have been faster and there would have been fewer steps that could have gone wrong, allowing me to actually pick up the truck just from my phone.

Spencer C. 
Rating:
5.0

Customer did not leave a comment.

paul Y. 
Rating:
5.0

Y

Robrrt H. 
Rating:
5.0

Customer did not leave a comment.

Daisha N. 
Rating:
4.0

Customer did not leave a comment.

Nila B. 
Rating:
5.0

The front desk people are very helpful! Not very enthusiastic when helping customers but they're speedy, knowledgeable, and helpful so that's nice! Very easy renting the uhaul and return process. I love the location this is at. Definitely WAY nicer than the other uhaul locations in Lincoln!

JERVON M. 
Rating:
5.0

Absolutely nothing was a great experience

JAmie H. 
Rating:
3.0

The manager verbally abused who I guess was his son in the office loud enough for all to hear. He wasn't yelling as it is a small office but that behavior has no place in a business or anywhere. Unprofessional at best.

Luann M. 
Rating:
5.0

Customer did not leave a comment.

Cooper G. 
Rating:
4.0

When we picked up the vehicle. Windshield trim was hanging over on left side. So we tapped it and let the gentleman know when we dropped it off.

Lisa O. 
Rating:
5.0

Friendly customer service. Quick process.

Don D. 
Rating:
5.0

Everyone was very helpful and friendly.

Robert P. 
Rating:
5.0

Excellent

ezhumalai M. 
Rating:
5.0

Customer did not leave a comment.

kelly N. 
Rating:
5.0

Customer did not leave a comment.

Logan M. 
Rating:
5.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

jeremy S. 
Rating:
5.0

Windshield wipers are bad. Hard time seeing in the rain.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
3.0

The over all experience was very frustrating. I had to run all over to find the equipment I needed. The first location we went to was not helpful at all. Then when we got to this location wd we're handed off after he was to the point of payment and had to start again. The guy left 3 times in the middle of the transaction prior to finally handling us off, stating he forgot that he was supposed to help someone else that he forgot about. Was very frustrated with the whole process it literally took as an hour and half with all the running around to get and then the service. Which was more than half the time we needed to use the trailer. I know we weren't charged from that time but it just felt like it wasn't a customer friendly experience.

Wendi C. 
Rating:
3.0

Had to guess on fuel, gauge read 7/8 literally right around the corner from drop off and they still charged me for fuel at drop off point…. Using Penske next time, never an issue.

CURTIS A. 
Rating:
5.0

The staff and owner, at the Fletcher location in Lincoln, Nebraska were absolutely amazing! For example, they were very courteous, very knowledgeable, and I was in and out in a flash. There was no games. There was no passive aggressive attitude. These people are very congruent and I absolutely will go there again! This is the second year in a row I have used this location.

Lawrence G. 
Rating:
4.0

N/A

dan M. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Great service, timely and well priced.

Shana A. 
Rating:
5.0

Customer did not leave a comment.

Nikita A. 
Rating:
4.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

just lower the cost a little to offset the cost of fuel

TONY L. 
Rating:
3.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Parker M. 
Rating:
5.0

Told them about the annoying deafening exhaust. Hope they didn't rent this truck to anyone else. People very nice truck not so much.

mark N. 
Rating:
5.0

Have tanks full of gas

shirley G. 
Rating:
5.0

The staff at this location were great! My trailer rental contract was completed quickly and explained well. The person on duty made sure the trailer was properly connected to my vehicle and that the lights were working. He also explained the special featires of the trailer, and warned me about potential loading issues I might have with the Corvette I was going to be towing. The trailer worked great for me, no problems. I would recommend the Fletcher Ave. uhaul location to family or a friend. Great rental experience!

Steve B. 
Rating:
5.0

I don't think there is any room for Improvement, your service was excellent, Equipment was in good working condition; you did a great job.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
No reviews have been submitted for this location.

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