Customer Reviews for U-Haul Moving & Storage of Patrick Street

614 reviews

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!

kristen k.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful

Sandra K. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

nice new facilities with easy in and out

Betty G.  |  Overall Experience 
Rating:
4.0

Upon returning the vehicle to uhual, the uhual link for after hours return (but before the 24 hour rental period was up), did not allow me to submit pictures of the vehicle including a picture of the gas guage. The amount of gas in the vehilce was the same as the amount in my picture upon return. As a result, I was charged an extra $30.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Figure out check in after hours easier with I phones.

Kenneth B. 
Rating:
3.0

When we checked in, the desk worker wasn't interested. He just handed us the keys, had us go get the utility dolly and find the truck for ourselves.

Charles B. 
Rating:
5.0

Excellent

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Customer did not leave a comment.

teresa s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DABNEY SHOWALTER J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hopewell Communi S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

I reserved a small truck and was given the 26' truck because that was the only one they have. They confirm my reservation the day before and didn't mention that

Feras T. 
Rating:
5.0

Great

Michael L. 
Rating:
5.0

Looks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.

Doris D.  |  First Impressions 
Rating:
3.0

The one guy that work was rude

josh s.  |  First Impressions 
Rating:
5.0

There were no dollys even though o reserved one

Brandy D. 
Rating:
3.0

The ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!

DOROTHY P.  |  First Impressions 
Rating:
4.0

Unfortuately i still do not have my final receipt that they promised to send me since they were slammed when i arrived.

John S. 
Rating:
1.0

Customer did not leave a comment.

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
1.0

My reservation wasn't guaranteed and I waited for 1.5 hours to get a truck rented.

Rajesh B. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
1.0

Very rude customer service. Employees complaining about other employees. Clerk who helped me was condescending and made it clear to all he felt he was overworked.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Maxine P.  |  First Impressions 
Rating:
4.0

Nice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.

Carol B.  |  Overall Experience 
Rating:
5.0

Great service

Mike L. 
Rating:
5.0

Nothing.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

marvin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerria E. 
Rating:
5.0

Customer did not leave a comment.

Elaine S. 
Rating:
4.0

Customer did not leave a comment.

Sibley M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer service seemed a bit lacking, but general overall service met my expectations. I may be inclined to go Enterprise Truck rental next time.

Glen M. 
Rating:
5.0

Good experience & great folks to work with.

TOM TITUS F. 
Rating:
5.0

Customer did not leave a comment.

Crystal/Steven S.  |  Overall Experience 
Rating:
5.0

Need to work on customer service..,.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Edward Lorn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Kristina H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Jobett B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Excellent service and equipment!

K. Elise W. 
Rating:
5.0

Excellent experience. I wish I had gotten the name of the woman who helped me!

Karen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vikki G. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Always good service and timely checkout

Robert H. 
Rating:
5.0

Customer did not leave a comment.

anita c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence G. 
Rating:
4.0

Customer did not leave a comment.

Kimilen C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Good to see Stanton working.

TOM TITUS F. 
Rating:
5.0

Customer did not leave a comment.

michael b h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

Brandy D. 
Rating:
5.0

even made sure it was clean before we drove of nice detail work girls

james T. 
Rating:
1.0

WATER DAMAGE TO TRAILER - RUINED SEVERAL ITEMS

LAUREN T. 
Rating:
1.0

I had to go to 3 locations as they had moved my reservation, I was charged 20 extra miles because of this and the truck leaked and I forgot my ratchet straps and was lied to about it. way downhill. never again.

Marisa W. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
4.0

The truck was stalling at a stop (in drive). The trucks engine light was on the whole time.

Danielle C. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BRIDGIT B. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
5.0

Joey was great he did a walkthrough of the building and explained everything and even showed me to my unit.

Ashley M.  |  Online Move In 
Rating:
5.0

Guy who checked me in was super helpful

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas W.  |  Overall Experience 
Rating:
5.0

Nice friendly place and employees very professional and helpful too

Mary D. 
Rating:
5.0

Clean, professional, courteous,fast

Lloyd P. 
Rating:
5.0

Nothing. The staff is always helpful & courteous.

Jason L. 
Rating:
5.0

Joey provided first class customer satisfaction. See him at this location for smooth efficient customer service

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

My uhual representative was extremely helpful at pick up at check in

Arlene C. 
Rating:
5.0

nothing

Thelma H. 
Rating:
5.0

Customer did not leave a comment.

Myra M.  |  First Impressions 
Rating:
5.0

Very useable equipment & staff always on top of their game. Kudos to Stanton.

TOM TITUS F. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
4.0

Customer did not leave a comment.

Zachery F. 
Rating:
5.0

Staunton was incredible. He took very good care of me and got me all set up and on my way quickly back to Florida. Can not say enough about how good his service was.

Jeni V. 
Rating:
5.0

Customer did not leave a comment.

ebanie c.  |  First Impressions 
Rating:
5.0

U haul people were great. The affordable people were a little inexperienced

James D.  |  First Impressions 
Rating:
5.0

All associates that deal with the customers paying should have keys to the cash drawers. There was delays and confusion for people in line in front of me

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Customer did not leave a comment.

Woody W. 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
3.0

The truck pickup was a little slow. I had checked in on-line prior to the pickup time. Had to wait to get the truck, as 3 employees were involved with the check-in of one customer, while one employee was handling the other customers. Would have rated higher overall except for the check-in wait, as the rest of the experience was great.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

DARRELL C. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

The vehicle was in very poor condition mechanically. The A/C worked intermittently, the steering wheel was off center by at least 30 degrees, and it has a death wobble at 67 MPH. I also reserved a 26' truck on the website but I was contacted the day before and informed none were available. This caused several extra trips to get our belongings moved which added to the $0.99/mile charges. The employees at the location were excellent, very informative, and efficient.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Claire M. 
Rating:
5.0

You have an awesome staff! Everyone is so nice and helpful!

Darian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letha W. 
Rating:
4.0

There was only 2 people working at the time I was there. Need more employees.

JOHN E. 
Rating:
4.0

Very good operations, not a problem

Robert H. 
Rating:
5.0

The customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.

Megan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith P. 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  Online Move In 
Rating:
1.0

Rude and sucked

Gail O. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was ok until I was driving down the interstate and the hood started wobbling...they had popped it and didnt put it back down.

JamesAtlee S. 
Rating:
4.0

No confirmation receipt

Ian S. 
Rating:
5.0

Customer did not leave a comment.

judy L. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
4.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

The guys working at this location were all friendly and extremely accommodating. I explained to them the situation with when I was getting the keys to the house we were moving to, and they extending my rental by 1 day for no extra charge. They also upgraded the size of my truck for free (which thank god because you DEFINITELY have more than you think). 10/10 easy booking experience, even over a holiday weekend.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Arletta C. 
Rating:
3.0

Great Customer Service!!! Long long wait time to return. Link to Self-checkout was "expired" so i had to wait well over 40 min just to check out. If not for that I would've given 4 or 5 stars instead of three

felicia R. 
Rating:
4.0

Customer did not leave a comment.

Derek H. 
Rating:
3.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

None

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Young man helped me the following date with a copy of my bill. OUTSTANDING! Thanks

TOM TITUS F. 
Rating:
4.0

Customer did not leave a comment.

Jody H. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

sissonvile food C. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
1.0

Well they charged me for miles I didn't put on the truck I will be suing

Elizabeth F. 
Rating:
4.0

Not make me wait as the two employees talk about their plans for the evening

Andrew H. 
Rating:
1.0

Door broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leila a.  |  Overall Experience 
Rating:
5.0

Stanton was very very helpful and friendly. Facilities are great place is clean and has high tech security

Moustafa H.  |  First Impressions 
Rating:
5.0

Much safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.

Jamie Joe F.  |  Overall Experience 
Rating:
5.0

Bathroom was broken for the last 2 weeks

margaret b.  |  First Impressions 
Rating:
5.0

They were very helpful

LAURA P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

This facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.

CHRISTOPHER R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RONNIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori D.  |  Online Move In 
Rating:
5.0

I wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.

Madonna Maria G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmynn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Need more units

Dana C.  |  First Impressions 
Rating:
5.0

The staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.

Elton H.  |  First Impressions 
Rating:
5.0

Trenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.

Darian D.  |  First Impressions 
Rating:
5.0

Very friendly and helpful crew. Thank you

Fermin G.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.

Susan R H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia W.  |  Online Move In 
Rating:
3.0

Had roaches 🪳 crawling around.

SHONNA SHANAE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROYDON J.  |  First Impressions 
Rating:
4.0

So far so good. All is as promised!

Chad E.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful employees.

hannah l.  |  First Impressions 
Rating:
5.0

Great facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.

David K.  |  Overall Experience 
Rating:
5.0

These ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.

melissa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LYNN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES g.  |  First Impressions 
Rating:
2.0

The facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it

Edward T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasa m.  |  Overall Experience 
Rating:
5.0

The employees were very helpful. They were patient, kind, and respectful.

Kathryn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Didn’t like the fact that I couldn’t get any money back. Only rented for 3 days that I had paid for out of 30.

BETSY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JORDAN DALE J.  |  Overall Experience 
Rating:
4.0

The BEST storage facility anywhere!!!

DEBORAH ANN M.  |  Overall Experience 
Rating:
5.0

I was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENYETA LATOYA B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top