Customer did not leave a comment.Christy W.
Customer Reviews for U-Haul Moving & Storage of Pueblo
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent I commend the staff that were working at this location please relay the messageZachariah T.
Customer did not leave a comment.JOZETTE R.
Inform customers how the side mirrors adjust.frank M.
Everyone was super helpful and polite and our truck worked just fine. Easy in, easy out. Thanks!Elise K.
The only reason I chose 5 stars was because the employees that work at the location I used. Very professional, kind and did a great job!Kory M.
Customer did not leave a comment.Royce A.
We were unable to check in on our phone at our scheduled pick up time. We couldn't get help because they didn't open for another 3 hours. Once we were sent another link to finish our checkout and get the keys, the gas tank was empty when it showed it should be on half. The worker looked and the tank had been drilled and drained. We had to wait for him to give us access to another truck.Allen S.
The girl that installed the hitch was excellent and stayed with the installation issue until closing. She had a "don't give up" attitude which I deeply appreciate. She knew what she was doing installing the hitch. Ronronald M.
Possible more employees is needed.EDUARDO C.
Customer did not leave a comment.Tyrell F.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.TRACY C.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.Gennifer N.
Windshield wipers were corroded and falling apartSTEPHANIE K.
Customer did not leave a comment.Richard M.
The man with a pony tail and facial hair was so rudegaillyn R.
This was the best moving experience I have hadCecil K.
Customer did not leave a comment.SERGE M.
Customer did not leave a comment.Stanley G.
Customer did not leave a comment.Inez S.
Customer did not leave a comment.Derek B.
Very friendly helpful staff. However your website is miserable.George S.
Customer did not leave a comment.Nelson B.
Customer did not leave a comment.William E.
Customer did not leave a comment.Cierra D.
Nothing. Service was great.William K.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.Misty M.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Venda B.
Pleasant and enjoyable expert. Always professional and helpful.ROSARIO A.
Excellent would not change anythingbruce R.
Lower the prices. Out of control.Louis E.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.Danica M.
Customer did not leave a comment.George H.
Customer did not leave a comment.Dewey C.
Customer did not leave a comment.ANDREAS D.
Customer did not leave a comment.Jim O.
The phone check in and call verification process was aweful. They are understaffedRod S.
Customer did not leave a comment.Charlotte W.
Customer did not leave a comment.Zachery V.
Customer did not leave a comment.Mary G.
Total complete liars, I called several times to make reservations was told no uhauls available till the middle of July, went down and there and they had the lot full of uhauls asked about them and was told they were â€œreservedâ€ which I've reserved 4 different times. Finally got ahold of corporate cause I was completely fed up and was told there would be THE DAY I NEEDED IT and was able to actually get it. These people are that run this uhaul place are a COMPLETE JOKE.LORIE A.
Super friendly staff I really appreciated their help with everything!!!Mike M.
Customer did not leave a comment.Albert M.
Customer did not leave a comment.Jonathan B.
Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!Joel S. | Overall Experience
1. Hire more help, waiting 30-45 min to rent is unacceptable - especially after having reserved said equipment online. 2. When you're an hr late processing a rental, even though the customer was on time, do not act like the equipment was still checked out at the reserved time. 3. Do not openly treat customers as if they are lying, i.e. calling the phone number right in front of them because you don't believe what they are telling you. I have rented from Uhaul multiple times, probably 6-10 times in the last year and this was the first time I've had a Uhaul rep call my number in front of me because they evidently did not believe I was giving them the right info, even though my card, phone and order history was clearly available to them. Also called the number of my emergency contact to â€œmake sureâ€ it was a good number. People have jobs, you can't expect everybody's emergency contact to drop their work and answer the phone to verify the phone number. If that is a requirement then it should be plainly stated to the customer so they can make arrangements for their â€œemergency contact.â€ I will definitely look at other rental companies before choosing Uhaul again.Adam C.
The day of pick up was fine. The drop off day was awful. There's a sign outside that reads something like â€œplease wait here and a representative will be right outsideâ€ . I waited 5 minutes and nobody came out. I went inside to find 3 employees yapping away & bothered by me. No greeting, no smile, no may I help, and to make it worse they were moody.Maritza C.
Customer did not leave a comment.gerald B.
The other U-Haul location where I had a reservation, EXPEDCO, on S Prairie, Pueblo Co, was a huge disappointment. There was no one there at 1:00PM, my reservation time, to assist me. I called U-Haul. U-Haul reserved a truck for me at the at 4030 Carruth Ct and the service there was outstanding. In my opinion, and I have moved many times over a military career, the EXPEDCO U-Haul should lose their franchise. U-Haul needs to revoke that license.James B.
Great staff easy pickup and drop off!Dwight M.
Customer did not leave a comment.Brittney G.
Customer did not leave a comment.Lucas M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Fred A.
Then. manager of this location was friendly, through and very professional. I would recommend this location to any of my friends.David G.
Customer did not leave a comment.Louis D.
The location and both agents we interacted with were awesome, as well as cleanliness of the truck. The only thing I'd recommend is to have mechanic run the computer codes to see that everyone the truck would drive over rough or bumpy paved road the engine light would come on and the engine would stall to a crawl and we would have pull to side of the road with little power and turn truck off for about a minute and then it would go back to normal. Very dangerous situation to experience especially on the highway or busy city road.Arron B.
Customer did not leave a comment.Carolyn W.
There was no ramp. That was a disappointment. Didn't realize until we got to the destinationDeanna J.
Tika was very helpful and corrected the problem we had with billing. We drove 150 miles including the extra 50 from Strasburg to Denver and for some reason, the mileage was showing 500 miles.Sean C.
This is not the Uhaul in Pueblos fault. Its is the problem of the Uhaul dispatcher and corporate. When there is scheduling issue don't wait till two days before pick up to cancel a two week reservation. I lost over 8 hours of travel time accrued additional rental cost and additional fuel cost. Due to the the poor planning of the Uhaul dispatching and corporate allowing their web site to over reserve the trucks that don't exist.Melanie S.
Keep up the hirung of just all around good staff. They are always good to work with. Keep it realCharles W.
Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.Tina S. | Overall Experience
Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.Ricky L. | Overall Experience
Customer did not leave a comment.steve K.
Customer did not leave a comment.Brandon D.
Great Customer Service!Angela A.
Customer did not leave a comment.Jeremy V.
The guys were great. But it was dirty- not a big deal. And the tailgate was about 6â€ from closing.Edward E.
Customer did not leave a comment.Shelah S.
Customer did not leave a comment.Jaime R.
The drop off went very smoothly and the personnel were quite attentive.DOUG S.
Customer did not leave a comment.william H.
Customer did not leave a comment.RICHARD M.
Vehicle was nice but the inside cab smelled like exhaust due to something wrong with the exhaust I believe so we just had a drive with the windows down the whole time.julio S.
I would like to be returned for my for my rental rude people there. Was told I went more than 30 miles and I only went 12 miles injesus C.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Christian V.
truck was not washedBradley P.
Customer did not leave a comment.JOACHIM W.
Customer did not leave a comment.Ben G.
Customer did not leave a comment.Katie T.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.Lavonne S.
Customer did not leave a comment.james S.
Every one is wonderful. Not a fan of the neighbor u-haul. I have only tried 3 but the sample was a 3. Corporate is awesome. It's all they do so very good attention to details and superb help and detail for the paperwork.DIANA O.
Returned the UHaul in Colorado Springs. They said I was supposed to return it to CA! I said wrong. They checked again and said Pueblo. I said no, it was Colorado Springs! We made that arrangement so that we could return the UHaul and put my daughter on a plane in the same town. UHaul would not let me turn in the van in Colorado Springs. They were going to charge me double for returning it to the wrong place! So I drove BACK to Pueblo and turned it in. The Colorado Springs personnel said that the mileage between Colorado Springs and Pueblo would be taken off. Instead, Pueblo said they had not heard the mileage would be removed. They charged me for the mileage between Colorado Springs and Pueblo. That's when I cried.Julie P.
I've rented from this location several times and it was quick and easy with no issues each time.Deena J.
Customer did not leave a comment.Wyatt S.
Our initial location pick up site was on 8th Street in Colorado Springs. We did not receive word that our pick up site had changed and those folks really were not helpful or forthcoming with information at all. We called this location twice, spoke with someone who never did tell us whether our trailer was on site or not, finally just gave us the call center number. When we arrived at the 8th St site we were told our pick up site had changed, that they hadn't had a 5x8 trailer on site in months, that we needed to now drive 37 miles to our pick up site AND the man my husband had spoken to was sitting right there....he couldn't have looked out into the parking lot to the two trucks he had on site and told us he didn't have our trailer on site??? Very annoying. We're from Michigan, had already spent a day and a half driving to Colorado and this guy can't tell us our pick up site had changed and now we're driving another almost 80 miles round trip to get our trailer?? My husband and I both work with the public, in healthcare for over 35 years/each....this is not how we treat our customers. Everyone at the new pick up site in Pueblo were very nice, very accommodating, very professional...would highly recommend that site. All I can say about the 8th Street, Colorado Springs site is that I hope the gal behind the window, in front of the computer got to finish her blueberry muffin and I hope the man that answered our calls initially didn't have to field and more calls any time soon.wendy K.
UHaul doesn't have enough 1 way transportation vehicles. I was an absolute nightmare and still was not able to get what I needed. Now I am forced to make a second trip which will cost an additional estimated $1100. This is unacceptable from a business as large as UHaul. There were 8 trucks that was sitting at the location that has not been rented in over a month but was for local rentals only. What a waste of my time and money for myself and UHaul.William J.
Customer did not leave a comment.Nika E.
They gave me a truck that was out of alignmentElizabeth P.
Customer did not leave a comment.MICHAEL D. | Overall Experience
Everything was wonderful except the access to the storage after hours there was no access after store hours.Michael C. | First Impressions
Completely screwed up the account.Daniel P. | Overall Experience
Customer did not leave a comment.Savannah S. | Overall Experience
Customer did not leave a comment.LINDSAY C. | Overall Experience
Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.Ryan B. | Overall Experience
Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.MERVINE M. | Overall Experience
Customer did not leave a comment.Terry E. | First Impressions
Customer did not leave a comment.Deedra R. | First Impressions
Customer did not leave a comment.Katherine M. | Online Move In
Always enjoyed utilizing and trusted the company.Vida E. | First Impressions
Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.Steven N. | Online Move In
Customer did not leave a comment.KITHWA M. | First Impressions
Customer did not leave a comment.Nika E. | First Impressions
Thanks uhual! Quick and painless!Vincent H. | Online Move In
I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.Sharon A. | Overall Experience
I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank youLeann M. | First Impressions
Customer did not leave a comment.Savannah S. | Online Move In
No lights in storage units would have been helpful..but other than that everything was goodRobert W. | Overall Experience
Customer did not leave a comment.DAN W. | First Impressions
Customer did not leave a comment.Tristan J. | First Impressions
Customer did not leave a comment.ROSS P. | First Impressions
Customer did not leave a comment.Jodi S. | First Impressions
The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.Venessa G. | Overall Experience
Customer did not leave a comment.Linzey D. | First Impressions
They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!Mycca P. | Online Move In
Customer did not leave a comment.Hannah K. | First Impressions
Customer did not leave a comment.LINDSAY C. | First Impressions
Customer did not leave a comment.Hunter H. | Overall Experience
Customer did not leave a comment.Louis G. | Overall Experience
Customer did not leave a comment.RIch M. | Overall Experience
Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!Raquel R. | Overall Experience
Customer did not leave a comment.Jacqueline D. | Online Move In
Jonathan and George provided excellent customer service. They were very helpful and kind.Zaira G. | Overall Experience
You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.Tammy B. | Overall Experience
Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.WILLIAM R. | Overall Experience
The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.MARK A. | Overall Experience
Very helpful. Friendly.Tammy B. | First Impressions
Great service team! Dealing with equipment return and storage needs was a breeze.Edgar P. | First Impressions
The entire team made my stressful move day, much less stressful because of their great care!Edgar P. | Overall Experience
Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!judy S. | Overall Experience
Customer did not leave a comment.Joslyn M. | Overall Experience
Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.judy S. | First Impressions
Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise greatmary s. | Overall Experience
The gentleman who checked us in was extremely helpful.Karen N. | First Impressions
Customer did not leave a comment.Stephen D. | Overall Experience
I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED MEkara c. | Online Move In
Very clean and good customer serviceConstance G. | Overall Experience
Very helpful and friendly group working there , very cleanJuanita J. | Overall Experience
Staff very helpful & courteousLilliann D. | Overall Experience
Customer did not leave a comment.Duwayne H. | First Impressions
Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.Charles B. | Overall Experience
The units were easily accessible and the staff was greatGregory W. | Overall Experience
AKEVIN V. | Overall Experience
They were great . I now rented a storage unit.Margeret R. | First Impressions
only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things fasterRachel R. | Overall Experience
My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal itemsRegena J. | First Impressions
The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .Regena J. | Overall Experience
Always helpful and kind staff - much appreciated!tisha c. | Overall Experience
Really appreciated the staff making a storage space available to me on short notice!Laura G. | Overall Experience
Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.MICHEAL P. | Overall Experience
Had storage for many years and never had any problems. Thank youCAROL G. | Overall Experience
Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!shantelle b. | Overall Experience
Associates at U-Haul Pueblo were very helpful and responsive.David W. | First Impressions
had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 daysJames r. | Overall Experience
Very friendly, efficient, and helpful.Renae W. | First Impressions
Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.ALVA B. | Overall Experience
N/Aliz m. | Overall Experience
Staff was super and did an excellent job. 5+ stars to the entire staff.Michael E. | Overall Experience
Good experienceDale S. | Overall Experience
I like these guys. always helpful.ADAM S. | Overall Experience
If could give a negative ( -5 ) that's what I would give U-Haul.Jacqueline S. | Overall Experience
Our store rep was completely awesome. Very nice .Alfonso R. | Reservation
Everything Went goodDale S. | Reservation
Very friendly, knowledgeable and accommodating.Marie H. | Reservation
The service was great. Personnel very friendly and eficiente. And I got the best deal ever.Fernando Z. | Overall Experience
ExcellentMiriam M. | Reservation
I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!kelly m. | Overall Experience
Very helpful, expediently and convenientFernando Z. | Reservation
Thank yoularry c. | Overall Experience
The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.Adam l. | Overall Experience
U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.PAUL M. | Overall Experience
Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpfulJoshua W. | Overall Experience
Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.Richard H. | Overall Experience
The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experienceRyan D. | Overall Experience
Thank you for a great experience :)KARLY I. | Overall Experience
Everything went smoothly and the staff was very helpful!Diana A. | Overall Experience
The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waitsBert W. | Overall Experience
ThanksPat G. | Overall Experience