Customer Reviews for U-Haul Moving & Storage of Rundberg

4,897 reviews

10125 N Ih 35   Austin, TX 78753
(N Of Rundberg)

(512) 973-9227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 973-9227

10125 N Ih 35
Austin, TX 78753
(N Of Rundberg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Staff was rude, i wasn't given my entire rental time, (4 of my 6 hours) and only came 30 minutes after the end time and still got charged a late fee.

Kelsey G. 
Rating:
5.0

Customer did not leave a comment.

Cierra W. 
Rating:
5.0

Customer did not leave a comment.

KAILYN A.  |  Overall Experience 
Rating:
5.0

Manager was awesome

KEVIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mallory G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  First Impressions 
Rating:
3.0

Update online services to be correct. This location does not offer after hour pick up yet it is an option. Once I arrived the lady was not friendly because she was there after hours.

monica P. 
Rating:
4.0

Good Service

gwendolyn H. 
Rating:
1.0

first location cancelled on us when we told them we were still taking the van..went to this location and lady was annoying she was rude and talked too much.

Kevin I. 
Rating:
4.0

Customer did not leave a comment.

James U. 
Rating:
1.0

I returned the gas exactly as when received and I was told by the clerk that it wasn't. At the time my phone had died so I was not able to prove my case. He satated that he was going to charge me $18. I then had to GO BACK to the gas station to put more gas. I would be more than happy to share those images

Orieji O. 
Rating:
5.0

The customer service representative who helped us was amazing.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Bryce F. 
Rating:
3.0

Customer did not leave a comment.

Renita W.  |  Overall Experience 
Rating:
3.0

Staff was rude

Shaan G. 
Rating:
3.0

I was assured that the truck I was renting would be available at another location and it wasn't. The truck I ended up with was in a bad condition. The key lock was hanging out the door (I could not lock or unlock the door from the passenger side). The gas cap was broken and the light was on continousley for 1200 miles which made it impossible to see any other warning lights or the odometer. The AC would shot off periodicly during the trip and the brakes were quite soft.

Margie K. 
Rating:
5.0

Customer did not leave a comment.

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Jada S. 
Rating:
5.0

They where very helpful friendly i would go there every time.

Sheilah C. 
Rating:
5.0

Computers crashed nationally but staff handled the situation well

Thomas B. 
Rating:
5.0

Excellent customer service!

Norberto C. 
Rating:
1.0

I called U-Haul directly to find out what location I could pick up my keys before hours so that I could start moving at 7am. They told me this location. Then I get a call from U-Haul 2 days before moving day saying this location doesn't have the option to pick up keys before hours. They told me they were changing my scheduled time from 9a-5p instead of 7a-3p. I was fine with that. Then I go to pick up my keys at 9am on moving day, and Francis told me I have to have the truck back by 3p. I explained to her that I was told I could have the truck back by 5p. Then she started being rude to me and threatened me saying if I couldn't have the truck back by 3pm then she wouldn't allow me to have the truck. The proper response from someone with good customer service would have been “Sir I'm sorry for the mistake and misinformation my company has provided, I apologize for the inconvenience, let me see what I can do for you” but instead she tries to get all defensive with me shaking her head side to side with an attitude. To top it off, I was told that if I don't fill the gas tank up back to 3/4 where it was when I rented the truck, that I would be charged all this extra money. So when I was filling the truck up, with the key turned slightly so that I could see where the needle was on the gas tank, the needle never moved, and I ended up filling the truck up to full instead of back to 3/4. The needle never moved to full until I drove the truck for 5 more miles. And after being threatened with extra fees for gas if I didn't fill it back to 3/4, I was told there would be no compensation for me accidentally filling the truck up, due to the gas needle on the dashboard not displaying the correct amount of gas. Horrible experience! Francis needs to be terminated or taught a good lesson on customer service. She needs to be taught accountability instead of being rude. And the needle on the truck I drove is not functioning properly so customers should be made aware of that. And lastly I should be compensated for giving your company free gas.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Caio Werner K. 
Rating:
2.0

Customer did not leave a comment.

Xavier O. 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Staff was very helpful and patient. Everyone there was busy and working hard. The manager Francis was very helpful not only with me, but also with her coworkers. It was nice to watch her handle problems. She did a great job. Unit is clean and access is pretty smooth.

Holly Elizabeth N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Staff are very friendly and helpful

JOSEPH R. 
Rating:
1.0

Truck had 12 more miles on it than initial statement indicated. Charge we're explained clear so I ended up paying double what should have for a 24hr rental.

MAYA S. 
Rating:
4.0

Tears on the seats on the inside of trucks should be patched. I had three visits to this location and they seemed understaffed with a long wait each time, even when using self check-in during business hours I had to wait a long time to give the keys to a staff member.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Train the new employee. Well and the importance of assistancin

Lupe J. 
Rating:
5.0

Customer did not leave a comment.

DANNEN V. 
Rating:
4.0

Customer did not leave a comment.

FRANSISCO M.  |  First Impressions 
Rating:
1.0

Verify that you're sending out a working truck. We were given a truck which broke down 3 times during our move, stranding us outside in the 100+ degree heat and rendering the truck absolutely useless for 6 hours of the 14 hours we had to move. Store left us on hold for multiple hours and hung up on us repeatedly when we tried to contact them for assistance. Said there was nothing that they could do unless the truck was "totaled and unfixable." I would give 0 stars if I could, and I'm certainly never using Uhaul ever again - I'll go to Budget or Enterprise next time.

James L. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Kristina M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
2.0

One of the worst experiences, everything seems like they are trying to help you but they are just wasting your time. I reserved a truck and trailer, took an hour to have them ready and trailer was supposedly down and was sent to a different to location to pick up the trailer in which they wasted another hour of my time for me to the trailer and from there i was made to drop off each item at separate locations even though it was my mistake and was never told that until i had wasted the extra hour to pick up the trailer which made me have to pay for 2 days of rental on each rental. One of the worst eperiences ever. Its cheap but not worth it when you consider your time and extra money you have to pay simply for waiting to have your pick up ready. If you have extra money to go with anyone else i would recommend that.

Jonathan A. 
Rating:
1.0

Have the truck that was reserved. Accepting a reservation and then not having the truck is unacceptable.

Harry L. 
Rating:
2.0

It takes so long time to service the customers in line. They don't value time. Truck has cut rubber pieces inside. Not enough parking had to wait until a slot is open.

Sankar N. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel L. 
Rating:
5.0

I attempted to use uhaul.com. The site has major issues and badly needs to be update and properly maintained. Couldnt do self check in or make adjustments. Site would not pull up my reservation. The counter help had great customer services skills and were able to help me with a smile. Wished your site was a good as Misael Ortega's customer services skills. Uhaul.com 0 stars out of 5 Misael Ortega 5 stars out of 5

james H. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

Service was very rude, the staff and the general manager were all rude and told me a trailer was not available even though it was because it wa are served 18 hours later. I only needed it for a few hours and brought it back in perfect condition but they still judged and said I would bring it back on time? Very weird and annoying.

kelly M. 
Rating:
5.0

Very friendly and efficient team members at this location. Will definitely recommend!

PAUL C. 
Rating:
1.0

Customer did not leave a comment.

Jesse c.  |  Overall Experience 
Rating:
3.0

The check engine light came on. I thought it might stop with a full load. It didn't so i was good.

Greg N. 
Rating:
5.0

Keep doing what's your doing!!!

Melissia R. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
1.0

TLDR; Do not recommend this location, save yourself and go somewhere else. I would not choose this facility again. I reserved my unit online, which was a very smooth process, but it was in person moving in where I learned what a mistake I had made. First, they tried to get out of the one month free rent (which I was due, given my one-way truck reservation through UHaul), and had to end up calling the manager (who was not on-site) to make sure that it was okay for them to give it to me. After confirming all of that, buying the lock for the storage unit, and going through the final booking for my unit, I was shown my unit and then informed that the access hours ARE NOT WHAT IS LISTED ONLINE. My access hours would actually be the location's office hours (7am-7pm Monday-Saturday and 9am-5pm Sunday, instead of the listed 5am-10pm). They changed their access hours sometime "in the last year or two due to multiple break-ins of their units". My representative repeatedly told me "I wouldn't put anything of value in your unit if I was you". After learning about that, I was informed that their access system was having difficulties, so I would not be able to use my key code to get into the storage building to access my storage unit. Instead, I would have to get the manager or another representative to open the storage building door for me each time I wanted in. When I asked when that issue would be fixed, my representative said he was unable to give me any sort of timeline (days? weeks? months?), only that they were working on it and it would "hopefully be fixed soon". My representative's code worked, and while we were talking about this, several other people were able to use their codes to access the building. Maybe it was because I have a new code? He was sure my code wouldn't work, but was unsure why, and it felt super shady. I tried my access code later, and sure enough it did not work. To top everything else off, the interior temperature of the building was sitting just above 90 degrees. There is a sign on the wall that shows a thermometer and says "For your comfort this storage area is kept between 65 and 85 degrees". It was cooler than the 102 degrees outside, but given I'm paying extra for a climate controlled unit, it would be really nice if they actually kept it within their stated acceptable temperature range. To sum up, I would absolutely not recommend this location to anyone. I was talked down to the whole time, and the whole interaction felt really shady. Also I would have chosen a different location had I known about the multiple break-ins of storage units! If I had known what I know now, I would not have gone here. TLDR; Do not recommend, save yourself and go somewhere else.

NICOLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
3.0

UHaul Marketing attracts customers like me and others to use their services for transporting goods or moving items from home to home. I have nothing bad to say about the quality of their trucks or cargo vans but it's always cost me over $75 to use one of their trucks/vans for 2-3 hrs (<25 miles) I think it should be cheaper for quick, short, in town trips in my opinion, otherwise that is the only criticism I have of UHaul.

Muntadar K. 
Rating:
4.0

The staff member who helped me check in the car carrier in order to be able to unload the truck was friendly and helpful. She referred me to her manager for the storage unit, but he initially wanted me to pay for a new 5*5 reservation rather than checking me in to the 5*10 one I reserved as part of the one way rental. When I told him one of the car carrier tie down straps was torn shorter than the other but the staff at the original U-Haul attached and tightened the short one for me, he rudely grilled me saying he was going to check and double check for any marks that he can attribute to me as an unreported accident and that the safemove insurance would not be valid if he could find a scratch. No, I didn't have any accidents in it, but we definitely left the side-view mirrors cleaner and better aligned than how they started out. Both the storage unit manager and my new apartment manager said that the U-Haul storage facility is in a bad neighborhood in terms of break ins.

Daniel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Ally M. 
Rating:
4.0

It was great

Sandy R. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

I had a confirmed an email pickup at a south Austin location. I was informed at the last minute I needed to pickup the haul at the rundburg location. It took me over an hour to get there in the rush hour traffic and the customer service lady acted irritated I got there 15 minutes short of closing. Very stressful and irritating.

fredrick S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
2.0

Asegurar de entregar limpio

Angel N. 
Rating:
2.0

Truck was in awful condition, rode badly and engine/transmission needed work badly. Staff were incredibly slow to get around to helping anyone. Marked gas gauge as more full than it actually was upon receiving the truck.

Matthew R. 
Rating:
2.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Prathamesh J. 
Rating:
5.0

Customer did not leave a comment.

Kevin O.  |  First Impressions 
Rating:
5.0

Excelente equipo de trabajo que tienen en ese lugar, muy eficientes y profesionales, el camion fue entregado a la hora que lo solicité y completamente limpio, muchas gracias por su servicio

Rene C. 
Rating:
5.0

The general manager Frances and her crew were awesome. Yet, there was a Caucasian male old in age that was more worried about taking pictures of my dog then helping the gentleman hook up the car hauler I was renting. Kudos to him and the General Manager Frances. Thanks a lot guys.

Patrick D. 
Rating:
5.0

The front desk lady is AWESOME!!!

SIBYL W. 
Rating:
3.0

I reserved a dolly and moving pads. When I arrive to pick up the truck I was told that no dollies were available. I wish I was told 24 hours in advance that I was not getting a dolly. I was upset because I can't move without a dolly. I have back problems. Had I known this in advance I would've purchased a dolly before picking up the truck.

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

cecilia M. 
Rating:
1.0

Tough staff unprofessional, the lady laugh on my face just because I asked for a 16' truck, she said “that size doesn't even exist here” instead saying (yes we have a 15' would that work for you ?) very unprofessional

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Claudia K. 
Rating:
3.0

I could not get a hold of customer service and couldn't get online to close the account

Raul R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christal G. 
Rating:
5.0

Your automated system is the worst. .you ask us to call a 800 number for call back then the agent tells you best to call local number... When you call local number waiting for 20 minutes you can get a call back... 800 call back after 52 minutes tell you best to call local number... Done... Either one number till issue is resolved and don't play flip flop hoping that because you missed calls or get frustrated customer forgets or gives up...

IRMA F. 
Rating:
5.0

Customer did not leave a comment.

Brian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANNE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ONEL V. 
Rating:
1.0

This was the worst rental experience of my life. The assistant manager is incompetent and has no customer service skills at all.

chris A. 
Rating:
5.0

Very friendly person at front desk she take care for everything i need equipment Very clean super nice

Arturo M. 
Rating:
5.0

Easy drop off!

Ashley C. 
Rating:
5.0

I will always rent from y’all do you have a nice yeah but very nice general manager💯

CONNIE P.  |  First Impressions 
Rating:
2.0

I returned my uhaul 2 hours early , with more gas than it had upon picking it up , and was under my estimated miles . Yet I still payed double of what I was quoted !!! Was also given a unreasonable answer to why it came out that much . You are better off paying a friend with a truck .

Quentin M. 
Rating:
5.0

I ended up not needing the truck, so I returned it after one day and Nicholas and Raymond were very kind and helpful.

Landon L. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
4.0

Customer did not leave a comment.

Ryan P. 
Rating:
3.0

Customer did not leave a comment.

morris w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darius R. 
Rating:
5.0

Customer did not leave a comment.

Dominick J. 
Rating:
3.0

I drove the truck a total of 5miles. Literally from one side of the highway to the other. They told me i owed 16.50 for gas not to mention the employee told me i was being billed 46$ for the truck originally and was really charged 52$. I understand yall are a business but I rented a truck and got a storage unit there.

morris W. 
Rating:
4.0

AC was out on the truck, with 95+ degrees in Texas, Louisiana, Mississippi, Alabama, and Florida. Any way y'all could hook a brother up with a discount voucher, partial refund, something?

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Armando W. 
Rating:
4.0

Customer did not leave a comment.

Erika H. 
Rating:
5.0

Customer did not leave a comment.

Baffour D. 
Rating:
5.0

Ray V. Help me went up to greet me showed me were trailer needed to be park mist have been there 5min or less dropping off. Thank you Ray great Employee

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
4.0

Make it available to drop a trailer off at a different location when moving something one way.

laura P. 
Rating:
5.0

Love the mobile check in/out.

Sherri D. 
Rating:
5.0

You folks were absolutely awesome ! THANK YOU ! THANK YOU !!!!!

Robert M.  |  First Impressions 
Rating:
4.0

Forgive the late fee if customer is late about 30 minutes. We were told the U-Haul system doesn't allow for overrides. So 30 minutes late, we pay a whole extra day of rental without access to the equipment because we are returning it and it's already rented to someone else. Double picking customer pockets is not right. Other than that location service was good.

jose R. 
Rating:
2.0

Wanted to see my credit card treated me like criminal

Roslyn M. 
Rating:
5.0

I can't recommend any improvements. Everyone was professional. Good job!

WILLIAM B. 
Rating:
5.0

Great customer service. Helped me out a lot. Wayyyyy better management!!!

Angela C. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Great job of helping multiple customers at the same time

Kevin M. 
Rating:
1.0

Don't send your general manager on leave without training all of your employees? It was essentially a “DMV” experience

Scott L. 
Rating:
3.0

Customer did not leave a comment.

chadwin V. 
Rating:
1.0

Be up front and informative About charges don't just charge people's accounts and cause them to have a negative balance and not even notify them or give them a reason for the charges

Rebekah B. 
Rating:
1.0

Check engine light on, took 45 minutes to check in, and car smelled absolutely HORRIBLE. Worst smell I've ever gotten

William N. 
Rating:
5.0

Customer did not leave a comment.

misael O. 
Rating:
3.0

Forcing us to answer a bunch of questions for the reservation, only to make us do the same stuff when we pick up our equipment, is really tedious and annoying.

David F. 
Rating:
1.0

One of the ladies was rude and not helpful She said that you spent too much gas and I took the vehicle to one of the nearest gas station to put gas I put gas and parked she said now it's ok then I left Later I checked my bank account I was charged 63 more dollars and I asked her to refund my money she said it will be deposit in the next 3-5 days. Why I was charged 63 more dollars as I put the gas.

HABIB KHAN T. 
Rating:
3.0

This location seems understaffed for a busy location. The manager is doing her best with what she has. Reservations are being promised then changed & became a disaster for my moving day that had to be rescheduled. They finally got resolved but it made this move very stressful

shelley M. 
Rating:
3.0

Desk attendant was rude, even when I rented the truck again 2 days on a row. She wasn't appreciative, just rude.

John R. 
Rating:
3.0

Customer did not leave a comment.

Sherman s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar L.  |  Overall Experience 
Rating:
5.0

Linda was amazing! The store was very busy and short-staffed. Despite the long wait, she was accommodating to everyone and an impressive multi-tasker.

tracy p.  |  First Impressions 
Rating:
5.0

Gracias

Ana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia m.  |  First Impressions 
Rating:
5.0

Nice and knowledgeable staff and a very convenient location for my wife and I.

ted w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saprina C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES O.  |  Overall Experience 
Rating:
5.0

I had no issues. I stayed 1 1/2 years It was perfectly fine.

Quinton W.  |  Overall Experience 
Rating:
5.0

Camry was so nice and helpful with everything that I needed

DIANA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

patricia t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AXEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ezrael M.  |  Overall Experience 
Rating:
5.0

Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.

PHILIP D.  |  First Impressions 
Rating:
1.0

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Jimmy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janan k.  |  First Impressions 
Rating:
5.0

NA

Pam B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Foundation f.  |  Overall Experience 
Rating:
5.0

Lisa was amazing!

MANU S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillicia c.  |  Overall Experience 
Rating:
5.0

Perfect

jorge carlos m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
2.0

The manager at that location is never available. I had paid for 24 hour access which I tried to use and it didn’t work and they didn’t apologize for it. There was roaches in my unit and no apology that time either. I had to move my stuff and spray everything.

Kendra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaliyah W.  |  Overall Experience 
Rating:
5.0

Service is great.

MALLINEE S.  |  First Impressions 
Rating:
1.0

I called b speak to Mr Henry Guerra When I woman answered I told her my issue about me being charged over my mileage. She then put me on hold but before said she was getting someone to better assist me. Another girl got on the phone and was professional at first but then began to cut me off the. Telling me it was my fault o should have taken a picture of my mileage. Things got more rude then she put me on hold I hung up she kept calling me back finally when I answered I asked to speak to her supervisor she was arguing with me about that. She then got a man on the phone claiming to be a supervisor but wouldn’t give me his name so he hung up on me. I never had this experience before until now I have used U-Haul for 20 plus years and never had anyone rude or disrespectful. I will be sending an email to Henry. Y’all need to hire professional staff..

Lisa C.  |  Overall Experience 
Rating:
1.0

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Leonel S.  |  First Impressions 
Rating:
5.0

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Jose J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nirdesh O.  |  First Impressions 
Rating:
5.0

Great service. Needed the truck longer and they approved it. Thank you.

Asim B.  |  First Impressions 
Rating:
2.0

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Mariah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aaliyah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David b.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

april h.  |  Overall Experience 
Rating:
5.0

Cheapest in town. I had looked at other places and they all advertised these “sales” but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.

Bianca L.  |  Online Move In 
Rating:
5.0

Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.

ROBERT V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL A.  |  Overall Experience 
Rating:
5.0

The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!

MONICA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  Overall Experience 
Rating:
5.0

Great place my furniture was just like I left it

Nora E.  |  Overall Experience 
Rating:
5.0

The express to the young man that I think his name was either Curtis or Christopher he was working there at the North Lamar store he was very helpful and he says you know if you don't have room for that we got a big storage facility over here on I think it's breaker lane or something here in North Austin Texas and it was real it was real cool and he set me up gave me the number and I googled it and I found it. Y'all should give that young man a raise cuz he is very good at what he does you know he's he was very helpful and I would definitely recommend them to everybody I mean I've always used you all no matter what. Because you always have what I need and when I need it so thank you

ROBERT V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alyssa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetria S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
4.0

I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.

Kendra J.  |  First Impressions 
Rating:
5.0

Just want to thank them for quick and friendly services.

LORENA R.  |  First Impressions 
Rating:
5.0

The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.

Cesar Z.  |  First Impressions 
Rating:
5.0

Priceless!!!!!

Glenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

camry w.  |  Overall Experience 
Rating:
5.0

Great service, quick, easy and friendly.

Matthew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONJE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  First Impressions 
Rating:
5.0

This place and location is awsome

TINA G.  |  First Impressions 
Rating:
4.0

The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.

brenda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Thank you

victor v.  |  Overall Experience 
Rating:
3.0

Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.

Briana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron H.  |  Overall Experience 
Rating:
5.0

The tornado experience was horrible and sad. We had 3 unit’s effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

JOANNE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLY A.  |  First Impressions 
Rating: