Customer did not leave a comment.Rodrick C.
Customer Reviews for U-Haul Moving & Storage of South Stafford
Stafford, TX 77477
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, love how fast it wentElsa R.
Customer did not leave a comment.Jerry R.
The truck I rented had steering issues. Twice the truck lost steering and veered to right. Very scary and unsafe. I told this to the gentleman who checked us in on return truck. He said he would put this in his comments. Please investigate this issue so no one gets hurt.valerie S.
I would drive my friends to this location! They have such a positive attitude and did everything they could to make my rental experience pleasant. Totally wonderful compared to the negative couldn't care less attitude at the Beltway location.Rick W.
Geo-location didn't work - had to find and scan the barcode. Either cellular signal or uhaul website was slow and laggy - waited about 10 minutes before being approved for the â€œexpressâ€ pickup (about 15 min at the store before leaving). Other locations I've been in and out in less than 2 minutes.Robert C.
Never turned anything into this location, it is no where near the location I moved to.Frank D.
Never got a email with the bill but was told it would be emailed to me when I turned in truck and trailer.Frank D.
Awesome customer service very helpful and easy processMarina J.
Customer did not leave a comment.John H.
She was very understanding of our situation.Charles S.
Customer did not leave a comment.marjorie B.
Customer did not leave a comment.Trevette M.
Customer did not leave a comment.Ernest N.
Nice job man! Fast, nothing is broken, fair price!Marsel A.
Customer did not leave a comment.TIMOTHY O.
Very courteous and knowledgeableOATHA E.
Customer did not leave a comment.MICHALA S. | First Impressions
Costumer service was excellent and all equipment was top quality and in superb condition. Thank you U-Haul Moving and Storage of South Stafford for helping make our move a pleasant one.Jonathan R.
It wasn't clear whether I could complete any of the pickup process like the photos ahead of time. At the mercy of the internet speed so it would have shortened my pickup time. Maurice was very helpful.Tamara P.
The vehicle was otherwise in good condition. AC was good and the rise comfortable. Had a good 1100 mile ride without any issuesRajesh W.
The rates were too expensive when there’s a uhaul facility 1.6 miles with the same unit I was quoted 59.95 at this this location and the one 1.6 miles is 24.95.Melisha B. | Overall Experience
Customer did not leave a comment.Jay R.
Customer did not leave a comment.delrick S.
Thank you so much Ms Diane and staff @ Stafford location for excellent service all this years.ADRIAN G. | Overall Experience
Customer did not leave a comment.Rick O.
Customer did not leave a comment.Paul B.
Absolutely nothing. Excellent customer service!Kaymartha W.
D-An Smith, went above and beyond to find a space for my pontoon boat with easy access. She was extremely helpful, and I rate her service excellent. Thanks D-An, Jeff Carothersjeff c. | Overall Experience
Hello the staff at the location in Stafford (603 fm1092) was the best, They were very customer oriented and I was given great customer service, I will recommend and be back to use this service againrandy T.
I wouldn't change a thingchris H.
Customer did not leave a comment.Saijadali S.
Customer did not leave a comment.Erica L.
No suggestions at this time. Was satisfied withe the services.Erica D.
Explain that the existing damage to the vehicle is already noted and not to wory about it.Gerard V.
fix the broken ac vent. too hot in tx without cold ac blowing directly towards you. ive had heat strokes in the past. it's a priority to keep cool in the tx summer heat.jin C.
Customer did not leave a comment.Jin C.
Vehicle was in excellent condition and service was very quick.Rony K.
The few issues that arose were resolved with quick thinking team members…. They were professional and helpful. Thanks , God Blesspat s. | First Impressions
Customer did not leave a comment.nicle S.
The team was helpful and quickly resolved any unexpected issues. Thanks, God Blesspat S.
Customer did not leave a comment.Arnnold S.
Customer did not leave a comment.Diane T.
Customer did not leave a comment.SAMUEL G.
DON'T LIE!!! Your website allows one to rent the plastic storage boxes for â€œone weekâ€. So I paid and scheduled pick up on Monday. I picked up at 5 pm and was told I had to return by Sunday at midnight (going into Monday). I told the rep that was less than one week. Then I asked if they were open that late for me to drop them off and the rep said no, they close at 5 pm and I have to return before they close. So why say it's due at midnight when I really have to turn in 7 hours earlier? That means if I rent on Monday and have to return on Sunday, that's 6 days. Did you forget a week has 7 days? Don't LIE and FALSE ADVERTISE a one week rental when it's really 6.Alex L.
You have an excellant team qoekinf there!!James H.
Customer did not leave a comment.JOSEFE Z.
I don't know because everyone was helpful and the place clean and they were quick to help and fast servicesuzette G.
Continue giving good customer serviceREGINALD T.
D-An was awesome!jim C.
The white lady at the front desk has a bad attitudeMichael A.
Great customer service, Thank you. Jon Bobineaux.Jon B.
Good experience overall, but it does not make sense that personnel are not allowed to help with equipment. Liability issues should not hinder support that customers need.Muhammad K.
Customer did not leave a comment.Ganell L. | First Impressions
It wasn't close to being $19.95 a day. Would prefer price advertised at $65/day for local rentalLEE C.
The check engine light was on when I picked up the vehicle I was assured that nothing was wrong by the time I was returning the car the next day the low engine oil light was on. I had the return the car even though I wanted it for an extra day. I had filled the gas tank so I lot money there and wont mind a refund. Finally am still waiting for my reciept for the rental and I have not recieved it yet. WorriedNkechi O.
I do not understand why I was charged an extra $44 the first drop off place was not open on SundayJerralyn S.
Customer did not leave a comment.Eryn P. | Overall Experience
Customer did not leave a comment.Gerald H.
That is a good team there! Realized my unit was to small and they switched me to a bigger unit in 10 min. Awesome teamJesse B.
Customer did not leave a comment.Marchette W.
Well I'm not sure if I could get a refund or get some of my money back. I returned the trunk before the slotted time. I should get some of my money back just off of that. I don't know. I think Uhaul company is a bunch of crooks. HonestlyTavier E.
We had a tire blowout on a very busy freeway in Houston, TX. We called roadside assistance and got a recording. That was disappointing but it provided us with good info and promised s call back. At its direction we called 911, the police arrived and protected us from the traffic and called a wrecker to get us off the freeway, which showed up in about 15 minutes. Shortly thereafter Uhaul called back and sent someone to meet us and repair the tire. The man who repaired it was efficient, quick, and refused to take the tip we tried to give him (he certainly earned it). Uhaul reimbursed us for the wrecker within about three weeks. Overall, the truck was good, ran well, the people at each end were courteous and efficient, and the support when we broke down was excellent. Make sure you pay the extra few dollars to include road side assist in your rental agreement.Glynn E.
Customer did not leave a comment.Dejan D.
Customer service needs improvementDeborah C.
I got double billed as i was told even if i bring it late sunday. It should be fineraheel A.
Great team of professionals that really helped me with my mice!OATHA E.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Vivian T.
The place was clean and they was very very kind and nice but the only problem was We had a van that had the engine light on which is very scary because you don't want to break down on the road in Texas. But the lady said it's of there's no codes and they will be having that fix but that didn't make me happy. We was driving a van with the engine light on worrying if we was going to break down while moving our things. I was like I am paying for a van that I am scared as hell driving because the engine light is on and it's hot as hell out here and I don't want to break down on the highway and something goes wrong. That's a very scary feeling especially in Texas because people always running into people who break down and I didn't want to be the one who back up traffic and cause an accident or be in one. So please please fix this problem because this was a very uncomfortable situation and I paid for a working van that I could drive worried freegabriella W.
Great customer care service. Thanks for having top people working for your company. I will recommend to all my family, friends, and company employees about your company being the best in the truck moving industry.Jeffrey B.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Darryl R.
Treat them as the team treated meDerek S.
Customer did not leave a comment.Christian J.
Customer did not leave a comment.Dewayne B.
Customer did not leave a comment.Aimee P.
Fully satisfied with the servicemuhammad H.
Drivers side door. Doesn't close well.Kenneth G.
From check-in to check-out, the representatives at this location provided excellent customer service. My dad had just passed away and we were helping my mom move out of the home he passed in and they were just amazing. Thank you so much Murphy Rd location.lashell M.
Customer did not leave a comment.Nicholette R.
Returning service is excellent. The staff immediately came out and guide us to park the truck. When I told him that I put more gas in the tank and I could not control the amount of gas if not in full of tank. He explained to me that he could not help on that, but he provide his manager name card and let me call her/him. Over all, I am very satisfied for his service. Thank you very much.Guijin L.
only thing was person did not give gate code as i rented a unit there the lady showed up and she was was extremely helpfulAlice V.
The staff were very courteous and helpful.Hassan A.
Customer did not leave a comment.Kai-Ming Y.
owner and staff very courteous and professional. They got me in and out very quickly.Michael C.
My experience was perfect. Ms Smith handled everythingJames T.
Customer did not leave a comment.HARDIK P.
Nothing, everything was perfect.Lino G.
Customer did not leave a comment.Douglas M.
The truck I received was very primitive with no cell charger or back-up camera. The truck started weakly as if the battery was dying, so I was finally afraid to shut it off.Thomas M.
Customer did not leave a comment.Haris M.
Customer did not leave a comment.Andre H.
Nothing. Service was great.Charles D.
Customer did not leave a comment.Deidre G.
Thank you for having top quality people who give excellent customer service. Based on her professionalism I will continue to use U-Haul and share with all my friends, family, and co-workers that you are best moving company in the industry. Thank you and thanks to U-Haul.Jeffrey B.
Customer did not leave a comment.Julitza C.
Make sure check your mileage well before dishing out bills to customersibrahim I.
Customer did not leave a comment.Rose L.
Easy check in and check process.Veronica E.
This is one of the best locations to rent from. I highly recommend!!! Great customer service!!! Thank you so much UHaul Stafford Tx!!!Gregory N.
I would like for them to be able to remove charges for equipment that wasn't usedMichael J.
The lady at the counter was fabulous. However, the 2 young men that were there when we returned the truck were on their phones rather than helping/guiding the truck as we drove. I had to ask one of them if they could at least guide my driver.Laura S.
I returned the truck after hours and The iPhone application to return the truck was not able to pick the location. All Safari settings were as per the uHaul instructions. Also there was not a bar code at the location as an alternate method to confirm return location. I was charged with the return fee due a malfunction of the return appRolando V.
I was rented a uhual truck that broke down on me after having it about 3 hours. It read so many violation codes when the mechanic arrived to my son and myself 3 hours later. He was very empathetic to the horrible situation I had been placed in as well as my son and all drivers who were out driving unaware of the danger they were facing. My son and myself was unaware of all the danger we were in..SANDY B.
D-Ann is great and runs a great operation.BRUSE H. | Overall Experience
My only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.Joseph A. | Overall Experience
D-An smith is awsomeAngel M. | First Impressions
My rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.ZACHARY P. | Overall Experience
They had great customer service and was always willing to helpBrandon Ramon L. | Overall Experience
GOD Bless!!NONE K. | Overall Experience
Customer did not leave a comment.Tyrone J. | First Impressions
Customer did not leave a comment.Michael G. | Overall Experience
Every nice and helpful staffMarvan H. | First Impressions
Customer did not leave a comment.Janet W. | First Impressions
Good place. Never had any issues in 2 years i rent here.David G. | Overall Experience
Great job by staff. Great location for me. I will recommend. Adrian was great 👍.BETTY H. | First Impressions
Good serviceLoukisha M. | First Impressions
Customer did not leave a comment.Jeanette E. | Overall Experience
The lady was GRATE !Ricky F. | First Impressions
Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.LYNDA H. | Overall Experience
Customer did not leave a comment.Jerry S. | Overall Experience
I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.CARLTON J. | Overall Experience
Customer did not leave a comment.raymond l. | Overall Experience
D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.Steve L. | First Impressions
Customer did not leave a comment.CYNTHIA D. | Overall Experience
Customer did not leave a comment.Vincent C. | Overall Experience
Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leakSaritha C. | First Impressions
Customer did not leave a comment.Rasheeda G. | Overall Experience
Customer did not leave a comment.NATASHA W. | Overall Experience
Wasn aware ghi sax facility did not prorate when moving out early part of the monthBABY RUTH B. | Overall Experience
Although we had some past issues! I was very satisfied!Cornelius B. | First Impressions
Customer did not leave a comment.RICHARD M. | Overall Experience
Customer did not leave a comment.Claudia c. | Overall Experience
Customer did not leave a comment.Hansen A. | Overall Experience
Customer did not leave a comment.ANDREW RENE H. | Overall Experience
A very wonderful experience and would love is this location again.SANDI L. | Overall Experience
Customer did not leave a comment.Carlos V. | Overall Experience
Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workersMaria D. | Overall Experience
Customer did not leave a comment.Ermine G. | Overall Experience
II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn’t . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne AndersonYVONNE A. | Overall Experience
Love these guys! Very professional. Highly recommend them!Skyler H. | Overall Experience
I appreciate the service I received, the manager was nice and accommodating.Cheryl W. | First Impressions
Customer did not leave a comment.Laronda S. | Overall Experience
Prices are too highHAROLD D. | Overall Experience
Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought aroundBABY RUTH B. | First Impressions
Customer did not leave a comment.Pearl D. | Online Move In
Hope was very helpful.James S. | First Impressions
Customer did not leave a comment.SANDI L. | First Impressions
Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!Jennifer L. | First Impressions
Customer did not leave a comment.JERICA B. | First Impressions
Awesome ppl and great customer serviceCURTIS M. | Overall Experience
Customer did not leave a comment.Kandace T. | Overall Experience
Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!Hasan A. | First Impressions
Thanks to d an Very nice costumer service , the best .Alberto Jose F. | Overall Experience
Is very convenient and helpfuldanny m. | Overall Experience
Customer did not leave a comment.JASON S. | Overall Experience
Very upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don’t know what happened to any of my items at this point. It’s been months and I’m still waiting on that callLESLEY C. | Overall Experience
Customer did not leave a comment.Carlos V. | First Impressions
I had a good experience with this facility. I would recommend it .Valerie C. | Overall Experience
Customer did not leave a comment.Ian L. | Overall Experience
My card was charge twice and still no resolutionClaudia C. | First Impressions
Customer service was over the top. Definitely love this locationCURTIS M. | First Impressions
The person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Thank you so much.Bonita W. | First Impressions
Great storage facility and the manager Deann really knows her stuff!MARY S. | Overall Experience
I have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look “suspect.” My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporateKhalidah L. | Overall Experience
Customer did not leave a comment.Lusious J. | Overall Experience
Customer did not leave a comment.Teresa B. | First Impressions
Customer did not leave a comment.Robin W. | Overall Experience
Customer did not leave a comment.Airica B. | Overall Experience
Customer did not leave a comment.Carlos P. | First Impressions
Hope was amazing!Benjamin H. | First Impressions
Customer did not leave a comment.Javier S. | Overall Experience
D An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce SmithBruce S. | Overall Experience
Customer did not leave a comment.Pace H. | First Impressions
D Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!MARY S. | First Impressions
D-An was very helpfulMiguel L. | First Impressions
All good. Just what I needed.ROBERT W. | Overall Experience
Great job no problem with my storage timeGerald S. | First Impressions
Customer did not leave a comment.PAUL B. | Overall Experience
D-An is wonderful!Javier S. | First Impressions
Miss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.Anthony M. | Overall Experience
Staff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.Elaine F. | First Impressions
Customer did not leave a comment.jeff c. | First Impressions
Customer did not leave a comment.ADRIAN R. | Overall Experience
Customer did not leave a comment.STACY D. | First Impressions
I manger was awesome!Laronda S. | First Impressions
Staff Went over and above expectations and helping meROBERT W. | First Impressions
Customer did not leave a comment.STEPHANIE D. | Overall Experience
Customer did not leave a comment.Tamica K. | Overall Experience
D-Ann was excellentAaron D. | First Impressions
Customer did not leave a comment.Darryl S. | Overall Experience
Customer did not leave a comment.Vilisa T. | Overall Experience
Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .Mary Ellen U. | Online Move In