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Charles J. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Terrace Oaks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lock was not in unit
MIAYA S. | Online Move InManager Connie and Ian great
Barbara R. | Overall ExperienceI’m happy for the services rendered to me by mr and Mrs Connie McKee, for the rest of the months of storage rental. They made me feel like at Home while I was at there service and I highly recommend them for your services.
Prince D. | Overall ExperienceConnie at Terrance Oaks is alwayz great with the service she provides.
JaMille B.It was a pleasure doing business with Connie and Ian
GARY A. | Overall ExperienceIan was very pleasant an helpful ...
JAMES P. | First ImpressionsCare takers were very professional, friendly, and attractive
DENISE S. | Overall ExperienceConnie & staffs are very friendly & respectful. Always helping.
ADEBUSOLA O. | First ImpressionsEverything was great, but dashboard was sticky. I believe some coffee poured on the dashboard.
Yasim O.I feel everything was okay but Yao need to have your trucks serviced more frequently air conditioner took to long to cool off and it was hot outside. Plus the seat I need to be able to pull up cause I'm short for the 10 inch truck I rented seat wouldn't go up any further
GWENDOLYN H.Professional
Louis M.The owner was particularly friendly and helpful.
Elizabeth P.Nothing
akbar L.Upgrade computer system to run faster.
Barbra R.Had to fill the gas was on empty when I picked it up
Tommy C.The staff was helpful in assisting me to choose the right size and price. And each visit they all were so sweet and friendly. I pray not to use them again but if I do…Definitely I would use them again.😀
Ola D. | Overall ExperienceVery good customer service and very clean and excellent service.
Sheila T. | Overall ExperienceLoved Ms.Connie and staff they wet always kind and professional. Would highly recommend this Uhaul
Gusta B. | Overall ExperienceConnie and Ian were excellent and very friendly. I would definitely recommend this location.
james T.Connie's very friendly and professional. But the again, all staff were amazing. Facility clean and orderly. Best one yet!
PRISCILLA I.Connie and Ian know their business and are a pleasure to work with! A++ customer service!
RONNIE B.Van was very clean and Connie was very friendly 👍
MARK W.Most of all my 2 year old grandson loved the big truck thank you.
Patricia C.Yes
Christopher R.Service was excellent, no improvement needed
Barbara A.None
Scottie W. | First ImpressionsKind, professional and courteous.
Erma F. | Overall ExperienceLoved Ian and his sweet partner! Excellent customer service and the best personalities!
Shameka J.Thank you so much for all your help and assistance while I used your storage facilities. The unit and property you managed was very clean and certainly a value and satisfied my storage needs. Thanks again, John Cooper
John C. | Overall ExperienceMake sure the check engine light isn't on the uhaul trucks. Make sure the website is up to date
Labria K.The owners & staff is kind, patient & very professional! Thx you for your wonderful service!!🤗👍
Colleen E. | First ImpressionsConnie and Ian are the best. Their staff always helpful
Thomas K.The staff was kind courteous loving. I have not met anyone like them.
Erma F. | First ImpressionsExcellent customer service and very professional staff.
JOYCE T. | Overall ExperienceAbsolutely nothing! Service was great Ian and his wife were awesome. Very quick service and very kind workers! Will be back soon to use a truck again.
Faith M.The location was clean & equipment adequate. The only reason I didn't do 5-Stars is because of the misinformation I received when I rented the truck. I do understand mistakes happen to everyone & that's forgivable. However, I believe how you respond to mistakes is a better measure of truly good service. Therefore I want to give Amazing Kuddos to the manager who handled my return! She was informative, empathetic, patient & respectful. I will refer anyone to this location if it's convenient because on the customer service I received from the manager! Many Blessing & Thanks!
FELICIA H.This was a friendly location, both employees seem to enjoy their job and explained everything. Very nice, personable and I will go there again and refer others
Myra Y.Iris was so nice and attentive. She made sure to go through everything this has been one of my best U-Haul experience for as many times as I’ve rented from U-Haul
LiLiane L. | First ImpressionsConnie and Ian were so helpful and considerate. Would recommend them to everyone.
Nancy C. | First ImpressionsThe young ladies that helped me were absolutely wonderful!
Anthony L.You card machine didnt work, i had to pay in cash. It would be nice to fix so the next customers wont have that problem in renting a storage or truck in the future.
SHARA B.This is the best, cleanest, friendliest, most efficient and helpful Uhaul location I have ever come across! Connie and Ian were great!
JESSE D. | Overall ExperienceThe check engine light on the truck was on and stayed on the entire 44 miles. The gas level was lower than what I was informed, but I never got the text where I could report issues or changes, so I still had to fill it up to the level I was told.
LIZBETH C.Great everything
Charles D. | Overall ExperienceN/A
DENISE S. | First ImpressionsI do not recommend this place of business from my experience My storage unit was broken into three times within a year time frame that I’m aware of. The staff wasn’t concerned about my belongings at all or what happened. On 1/22/2022 my some of belongings was missing again for my storage unit so I decided to move whatever I had left. When I reported to Uhaul staff that I was moving out my storage unit and the someone broke in the my storage unit again and stole some of my stuff. I have insurance on the storage unit the staff didn’t even look it up see if I had insurance on the storage unit. What was the point of paying insurance on a storage unit? This is the worst experience ever.
DONNA E. | Overall ExperienceVery nice people to talk to any time.
ADEBUSOLA O.Everything was great
CINCERIA D.Offer 7 day, 2 weeks,and monthly rates would definitely help clients improve on their service ,believe your service is as valuable as that if a Landlord ,and myself can still be a mire
KENNETH T.Although I had current ID and credit card I was forced to give 2 phone numbers for person to verify me. This practice is ridiculous and demeaning and for that I will not use this location ever again.
DAUMU W.The same excellent service that I received yesterday thanks.
PRINCE D.Miss Corinne and her husband gave me a great service while I was there, I highly recommend her for your services thanks.
Prince D. | First ImpressionsClean van, Ian was very kind and helpful, no problems renting or returning! 💯
SIEGFRIED W.Great friendly service!!
JESUS D.Employees were very knowledgeable, courteous, friendly and efficient. Could not have asked for a better experience.
WILLIAM B.A big thanks to Connie and her entire team. Ian, thanks for the return call backs so quickly. I was there for almost three years and the service you guys provided was above and beyond EXCELLENT! It is evident that Terrance Oaks takes pride in their facility and I always felt safe, coming and going. Awesome team Connie!!!
Mary G. | Overall ExperienceCustomer Service was horrible. Train employees and management.
JESSICA D.Don't change !
Cedric D. | First ImpressionsThe transmission seam to be going out on the truck.
HELEN J.Fast, Friendly, Great Customer Service went and beyond to assist me.
Monica E.Great Location friendly staff!!!!!!!!
STACY H.I'm glad to be at this location it's family oriented clean and affordable
keshia b. | First ImpressionsI read my f storage for 5 yeas ther 👍 all ther employees 💕thanks
MARIA A. | Overall ExperienceReally norhing because they really work hard to provide a good service very helpful and friendly personal on that location
GABRIEL C.Very friendly agent. Only complaint is about the app, it's slow.
Miguel R.The guy and his wife was very nice when answering the phone every month. We talk as if we knew each other.
CHERYL J. | Overall ExperienceExcellent customer service!!!!! Nothing you guys were awesome!! Very kind and polite. Great to know that kindness is still a thing. Awesome experience!!!
NICOLE S.The owner was amazing and very helpful. She even called me to tell me that I had forgotten something in the back which was very important and a sentimental value. She went above and beyond to make my experience great!
OMAR H.Connie and Ian McKee run a first class operation.
DOUGLAS S.Great facility claim organized I would recommend it to all of my friends
Bernadette F. | First ImpressionsNa
Kasandra C. | Overall ExperienceFrom the first time I stepped into the office it shows great care. Excellent job!!!
Gustavo C. | Overall ExperienceAlways helpful
Richard G. | Overall ExperienceI reserved a truck and auto haul trailer. When making the reservation I was not informed that I would need a hitch and ball.
Lorenzo M. | First ImpressionsThe Ladies where very very helpful thay answer all question i will recommend all my friends
Bernadette F. | First ImpressionsAll the staff was very nice family at welcoming
regina R. | Overall ExperienceExcelente y con mucha seguridad
Elizabeth O. | Overall ExperienceThe most friendliest people I have ever met !
Asia W. | Overall ExperienceGreat place and secure
Joi Y. | Overall ExperienceVery kind very helpful. Definitely refer people there
Kathleen C. | First ImpressionsThe staff is great the the managers are great. I moved out Friday morning and I think her name is Ms Clara and older man I didn't get his name. But every time I will call to pay my storage they was always great people to talk to and I always had a positive and great vibe. Yeah great leaders.
ramona l. | Overall ExperienceMade sure i unstood all paper work.
Cynthia F. | First ImpressionsGreat place Great people!!!
Christopher J. | Overall ExperienceMy experience with this storage unit, although short, was excellent. The staff was friendly and very helpful in making sure our needs were met. However, it was out of the way for us, but the friendly environment made up for the extra time traveling. I highly recommend this unit to others.
Abby P. | Overall ExperienceConnie was great, and VERY professional. I enjoyed my experience.
Benjamin D. | First ImpressionsMs Connie very considerate and coperative
ROBBIE A. | First ImpressionsGood job
BENSON E. | First ImpressionsThey were very helpful and accommodating. I would definitely recommend them to others!
Abby P. | First ImpressionsIt's costing me more than I thought, but the people here made me feel so safe and secure, that I don't mind paying more knowing full well that my things care safe and clean!
Ray G. | First ImpressionsGreat your team Thank you
Fredrick L. | Overall ExperienceMuy amables y muy buena atención gracias
jose d. | Overall ExperienceGreat
Fredrick L. | First ImpressionsThe service was great he worked with me to the best of his ability
LAQUESHA L. | Overall ExperienceI love my office space there. I love the managers.
Paul D. | First ImpressionsMrs. Connie, Mr. Ian McCee , and their staff are Amazin! They provide EXCELLENT And KIND Customer Service...Die to CO-VID 19 I stayed longer but we are pushing through and moved out this month. Mrs. Connie worked with me through the entire process. Thank You Mrs. Connie, Mr. Ian, and Staff. GOD BLESS YOU ALL.
Rhonda R. | Overall ExperienceGreat!
Tinikia J. | First ImpressionsVery very friendly and helpful Miss Connie and her staff was really helpful and we have thanking them For their appreciation thank you
BRENDA Henry B. | Overall Experience