Customer Reviews for U-Haul Moving & Storage of Victorville

5,767 reviews

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RODRIGO A. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
1.0

I arrived at my appointed time and had to wait because the employee was late. The truck was filthy and everyone was moving at a snails pace. The car transport getting connected is a scam. They never told me it was 20 dollars so imagine my surprise at an expected expense. This is the worst uhaul location I've ever been to and want my money back honestly.

CHRISTIAN S. 
Rating:
5.0

Everything was excellent

HAROLD W. 
Rating:
4.0

Customer did not leave a comment.

TAMIKKA L. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

Alejanhdro A. 
Rating:
5.0

Customer did not leave a comment.

Fernando S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

We were inside the office about 10-15 minutes prior to staff arriving to help us. The printer paper needed to be refilled so we could have a paper copy of our rental. The vehicle did have a used water bottle that was eventually removed by staff.

Mortin O. 
Rating:
5.0

Customer did not leave a comment.

Dolores W. 
Rating:
5.0

Customer did not leave a comment.

Fernando S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

I think everything that they do at least in my experience has been great.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Great customer service and detail to making sure that my experience was really good

nancy P. 
Rating:
3.0

My pick up place was changed to the furthest place away! It was an extreme set back on my moving

Daniel M. 
Rating:
5.0

Very courteous and we're apologetic about how the truck was given to me in Denver

Diane S. 
Rating:
4.0

Customer did not leave a comment.

Lakeisha H. 
Rating:
5.0

Excellent costumer service

Griselda C. 
Rating:
4.0

Customer did not leave a comment.

Karen T. 
Rating:
2.0

I had to return to U-Haul to get the trailer lights hooked to my truck as this was not done prior to me leaving with trailer. The trailer had trash and rocks and what looked like animal(dog) feces in the trailer well at least I'm hoping it was an animal. I did not meet the desired deadline of reasoning for me renting the trailer however, because of this issue I was given an extra day with trailer. I really wished it was a smoother transition for me to prevent hurdles when I originally rented the trailer. But it is what it is..

Melody S. 
Rating:
5.0

Great Staff and Customer Service.

Andres N. 
Rating:
5.0

Inside of truck was clean. Outside was very dusty.

Luis V. 
Rating:
4.0

Make sure equipment is not damaged

Hugo P. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Need to STAY Open till 9am

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
2.0

When I picked up the truck I turned the electrical on the tank was at 1/4. I accepted the online portion of the contract. However when I turned the engine over the tank was at empty and I ran out of gas a few blocks away. There wasn't even enough gas to get to the nearest station. I believe this location has vandals that siphon gas. The employees were great, but more checks should be done on the vehicles so people can have enough gas to make it to a gas station.

Bridgette K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN Z. 
Rating:
2.0

Was told my credit card on file would be charged instead of my Son's who actually picked up the U-Haul. I left town if your company would have told me the truth I could have stayed one day to take care of the payment I'm very upset and this did not need to happen as it did The customer service was not there. I definitely will not use your company after my next scheduled trailer pick up. I have 3 more needs for a trailer, but I will find and use either Penske or Budget. Your word was given but not executed.

Levester J. 
Rating:
5.0

Customer did not leave a comment.

JULIO N. 
Rating:
4.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

Aime F. 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
5.0

We had an awesome rep. He was there at beginning and end of vehicle use. Friendly and made the process seemless.. We would recommend and also return to this store

Kathrine N. 
Rating:
5.0

Customer did not leave a comment.

Andres N. 
Rating:
3.0

Your customer service sucked big time today from start to finish. Someone was to meet me outside to hook up my trailer. I honked and waited over 10 minutes to a point where I walked back inside to find three employees sitting behind the desk laughing and having a good time. And when I asked, they seemed I bothered them. Then on returning the truck and an item, an employee said she couldn't return it because another employee was busy, but not with a customer. Just really lacking on customer service.

Spencer S. 
Rating:
5.0

Customer did not leave a comment.

Arturo V. 
Rating:
1.0

Customer did not leave a comment.

Sivla O. 
Rating:
2.0

Customer did not leave a comment.

Megan L. 
Rating:
3.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

Always a pleasure to do business with this location' it's staff is excellent.

anthony G. 
Rating:
5.0

Nice work, give me a free coupon for next use

Nicholas V. 
Rating:
2.0

Wait time was around 45 min and truck sound terrible

Sylvia G. 
Rating:
5.0

Had no problems with truck and easy returning it

Virginia D. 
Rating:
5.0

Customer did not leave a comment.

Derwoyne R. 
Rating:
5.0

Customer did not leave a comment.

brannon D. 
Rating:
5.0

Customer did not leave a comment.

Sopheap K. 
Rating:
4.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

I was unable to take the picture of my drivers license using your app. The young lady behind the counter asked me if it would be ok for her to take the picture using her smart phone to complete the transaction, I gave her my permission. Other than that everything went well.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Lakisha G. 
Rating:
5.0

Customer did not leave a comment.

louis T. 
Rating:
1.0

I think they where rude there is a bigger girl that is rude

STEPHANYE C. 
Rating:
5.0

Customer did not leave a comment.

Olivia W. 
Rating:
1.0

Customer did not leave a comment.

Miricle G. 
Rating:
5.0

The manager and the associates were knowledgeable, friendly and welcoming. I will be a future repeat customer. Thank you for a pleasant and unencumbered experience.

Alex W. 
Rating:
3.0

I not know what time open my storage because no one not tell me. Thank u

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarod B. 
Rating:
1.0

Well first off it took me about 45 mins to get the front desk.. I got there 15 mins earlier but there was only one person helping people at the front desk. Finally when I got my rental the truck I ordered was not available because about 6 trucks were broken into and had there gas and batteries stolen .. I had to get a smaller truck and I was still charged the same price and got my rental 1 1/2 hours later.. the people tried there best to help but I was to frustrated to be happy. I h e been here before and this is the worst experience I have had by far. You can tell employees hate working they stated it was not the first time this happened to them but about the 3rd or 4th time. What a terrible way to run a uhaul business

Juventino S. 
Rating:
5.0

Customer did not leave a comment.

Carrie D. 
Rating:
5.0

Always pleasant service at this location.

BRENDA C. 
Rating:
4.0

Pricing. I'm still waiting to find out exactly how much I was charged, and it appears to of been more than it should of been.

Mara C. 
Rating:
4.0

Truck I rented had less than a quarter of take of gas as soon as I pulled out of the uhaul lot gas warning light came on panicking to find a near by gas station made it put $50.00 for about 20 miles and returned truck was dirty window had to be cleaned before I could drive away

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

Customer Service is always on point. A speacial Thank you to Edwin

ALYSSA A. 
Rating:
2.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Very friendly & knowledgeable staff. Store was very busy & stuff was in great customer service mode helping everyone to the best of their abilities with professionalism. Great location of staff. Will be back of and when I need to be. It's too hard to single out one employee for being so helpful, they were all great and all worked together as a team.

Ethyl W. 
Rating:
5.0

Great customer service. They were patient and thorough

yolanda V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

No improvement on customer service is needed. Service was very friendly and professional. The pickup truck was rented to me dirty and only 1/4 tank of fuel, Contract states truck had a full tank. A photo was taken of fuel level at time of rental. Exterior of truck grill and windshield had dead bugs and possibly mud on driver side from the previous rental.

Darren A. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
Rating:
1.0

All vehicles should be checked for compromised fuel tanks prior to customer pickup. Fuel tank had be tampered with which according to associates and roadside assistance is a common concern. Fuel leak required use of roadside assistance and could have been a very bad situation had we not been going downhill for most of our trip. I made a contact to the corporate office and never received any type of call back or correspondence. Very disappointed in the customer service dept of Uhaul.

Jeff J. 
Rating:
4.0

The gentleman that waited on me was very helpful and nice.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Haidee T. 
Rating:
5.0

The final drop off location out of 3 was fine. I wasn't able to drop the trailer off at the first two. They were closed and signs said do not drop off equipment after hours. It took a couple more hours than I wanted. And driving around looking for the places wasn't any fun.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

When a customer returns a equipment someone is at the office they need to come out and check the equipment in instead of leaving it unattended

Curtis M. 
Rating:
5.0

Maybe have more staff to help out customers with any questions or rentals

JOE M. 
Rating:
5.0

Great customer service

Dianna M. 
Rating:
5.0

Mobile check out was fast

Steve S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE V. 
Rating:
5.0

Customer did not leave a comment.

LAWNI P. 
Rating:
4.0

The a/c blows only some times,but it's ok

Oscar C. 
Rating:
3.0

The truck they gave me was very old and kept overheating during my trip. I had to report it to the office Maureen and there was no discount or anything given to me for any inconvenience.

Joanna G. 
Rating:
4.0

Great service

David M. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Everything was fine.

michael R. 
Rating:
5.0

Nothing everything was good

Steve D. 
Rating:
4.0

The people that work at and run this store are top notch. They are helpful, courteous, and empathetic to peoples circumstances. The only thing I would change or try to improve is having more signage promoting the self check-in and self check-out or dispatch. People aren't going to do it if they don't know to do it.

Amelia Y. 
Rating:
3.0

Customer did not leave a comment.

DEVIN D. 
Rating:
5.0

Very friendly

Adriana G. 
Rating:
5.0

Wow! They were very professional and seasoned in their people skills... Love it!!! Thank You! Joshua Baca was excellent! I didn't get the Gentleman's name who close out but he wss excellent also!!! 🌸🍃

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS V. 
Rating:
1.0

Really bad service

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

He was really helpful!

Yanko C. 
Rating:
5.0

Customer did not leave a comment.

JENNIE P. 
Rating:
5.0

Edwin was great-always helpful and he answered all my questions. This facility is very well managed and maintained. I asked Edwin if I could buy the trailer I rented and he didn;t know what to say. If you would help me I would appreciate it. Thank you. Bruce Franzen.

BRUCE F. 
Rating:
3.0

N/a

shiela W. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
5.0

This particular Uhaul provides some of the absolute best customer service. I have rented here a few times before and each time I do I receive great service. I would like to mention one employee in particular. Edwin is such a delight! He is very professional, friendly, personable, and EXTREMELY helpful. This move was a difficult one for us because it was due to my elderly disabled mother receiving unfair treatment and being forced out of her home without proper cause. Edwin listened to me vent and was empathetic, still providing the service that I needed in a timely manner. He even remembered me upon my return. Edwin went beyond his job description and provided me with a great experience. I will definitely be renting here again.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

rick L. 
Rating:
5.0

The lady was very very nice and understanding on what I wanted to do and so she was very helpful and a complete fashion and a speed of a manner that I was able to sit there and get everything done which was pretty quick and thank her for being patient and she deserves to get a raise for her knowledge support her wisdom she was very good thank you

Debra R.  |  First Impressions 
Rating:
5.0

Awesome service. Had no problems obtaining a storage. I was helped expeditiously. Staff is great.

Melvin V.  |  First Impressions 
Rating:
4.0

Great job

tameekca B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX A.  |  First Impressions 
Rating:
5.0

I always have an excellent customer service experience when I use you. Thank you again

Elvira B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetria R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KERRY H.  |  First Impressions 
Rating:
5.0

Awsome staff at the office off of seventh st Victorville

cynthia v.  |  First Impressions 
Rating:
5.0

Timely and professional service

robert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rochelle h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn s.  |  First Impressions 
Rating:
2.0

My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.

Kevin P.  |  Overall Experience 
Rating:
1.0

I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon

Maria D.  |  Overall Experience 
Rating:
5.0

A good p nolace to rent things

ALEXANDER B.  |  Overall Experience 
Rating:
1.0

It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around

ALEXANDER B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanna H.  |  First Impressions 
Rating:
1.0

I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.

JASMIN A.  |  Overall Experience 
Rating:
1.0

Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul’s website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.

Steven S.  |  Overall Experience 
Rating:
1.0

Rude and unhelpful staff.

Steven S.  |  First Impressions 
Rating:
5.0

The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast

Vanessa D.  |  First Impressions 
Rating:
4.0

This store is understaffed. Phone calls are seldom answered. The staff are good people however.

Lina H.  |  Overall Experience 
Rating:
5.0

Love Uhaul

Irma D.  |  Online Move In 
Rating:
1.0

They offered me something over the phone but when I went the option wasn't available 😒. I'm disabled and needed help and not happy with the service

tameekca B.  |  First Impressions 
Rating:
5.0

Made me feel comfortable down to earth and very very friendly

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vic M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letitia a.  |  Overall Experience 
Rating:
5.0

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

ronikka W.  |  First Impressions 
Rating:
4.0

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Arturo J.  |  Overall Experience 
Rating:
4.0

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
4.0

Except the manager all the people who worked there are very polite and help helpful

Stacy J.  |  Overall Experience 
Rating:
5.0

All workers didn’t wear a mask at the office.

SALLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward s.  |  Overall Experience 
Rating:
5.0

The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!

Anthony W.  |  Overall Experience 
Rating:
2.0

I made a reservation, but when I arrived, what I reserved wasn’t ready. Then I was overcharged. Then a month later I was charged for something I didn’t even use.

Thelma C.  |  Overall Experience 
No reviews have been submitted for this location.

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