Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6,880 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful staff. Efficient operation. Quick and easy.

Jerry B. 
Rating:
5.0

Everything was great.

James R. 
Rating:
5.0

Customer did not leave a comment.

Jessa L. 
Rating:
4.0

Very friendly helpful staff.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Sue O. 
Rating:
5.0

Everything went well, no need to improve anything

Tim B. 
Rating:
1.0

The pig tail connector had something wrong and drained my truck battery to point of buying a new $163 battery while on our way across country. It was confirmed by the mechanic and when I returned it and mentioned this, this location in Michigan told me a manager would call me or the location in Idaho where I picked up and I never got a call. When I called myself to speak to someone they told me that I can't prove anything but they'll have someone Call me. Really? I have the receipt showing I had to buy a new battery and it was the only explanation for what happened. Still no call back. Will not be using uhaul for any future hauling needs.

Alisa B. 
Rating:
5.0

Nothing. Great customer service.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Bethany G. 
Rating:
5.0

Customer did not leave a comment.

Sumit D. 
Rating:
5.0

Customer did not leave a comment.

Zach D. 
Rating:
1.0

Truck was not maintained, low tire pressure gauge was on the entire time and when I tried calling the store and customer service I was ignored and when I finally got ahold of someone they told me they couldn't help me and hung up

Sang-Yoon M. 
Rating:
5.0

Customer did not leave a comment.

JONGHAK K. 
Rating:
5.0

Customer did not leave a comment.

Mauricio R. 
Rating:
4.0

Great service, and flexibility when I needed to extend my rental for a day.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
4.0

Customer did not leave a comment.

Mia H. 
Rating:
1.0

We didn't get the U-Haul for the time we booked. Neither we got a call nor email stating that it wouldn't be available for the time we booked. It was our last day of contract. We went to U-Haul for pickup of our truck and That's when they said it's not available we had to go back all the way. Later after 2 hours they notified us that the truck is available. It was really a hassle for us. I'd never ever recommend any one to book U-Haul. It was a bad experience

Vishwas V. 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn M. 
Rating:
5.0

Fast,courteous and efficiwt

Dave C. 
Rating:
5.0

Customer did not leave a comment.

waqar A. 
Rating:
5.0

Staff made the entire process easy and without confusion . Thanks

RITCHIE LEE C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

STUART H. 
Rating:
5.0

Great service. Thank you so much for everything.

jeffery D. 
Rating:
5.0

The truck had no A/C working you could not drive faster then 60mph had a bad viberation.The pick up and drop off of the truck was very easy.

LarryAlbert F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Truck didn't work properly. Worker's friendly but overcharged.

TANISHA J. 
Rating:
5.0

The guy met me at the drop off location and took great care of me and I was out in less than 5 mins!

Tony W. 
Rating:
5.0

Thanks

Ebrahim A. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

Fast and easy pickup

Mark R. 
Rating:
3.0

Though it kept flashing need air in right tire not long after I pulled out. But tire looked ok.

Theresa V. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
4.0

I don't understand the charges.

Raman N. 
Rating:
1.0

I was charged for gas when I put $21 of gas in before drop off. Also shows that I drove over 60 miles when I only drive half that amount tops. Milage in truck was in the 140,000 range. Paperwork showed 160,000 range. Was told to drop off and no need to come inside after drop off. I feel like I've been played.

Tristan M. 
Rating:
3.0

Customer did not leave a comment.

Jeff P. 
Rating:
3.0

I rented a van. I messed up wanted it for longer but actually reserved for only 4 hrs they told me to return it by 3 pm and I did. I reserved again for the next day. When I got there the next day the van was not available because the previous customer apparently extended their rental. She said I should have been notified by text. Sure enough there was a text but it was sent 3:30 the time I was supposed to pick up. I was there by 3:45. I felt I should have gotten a phone call, repeated texts and an email. I was very happy I did get a payment of $50 as per the agent. Luckily I only had smaller furnitures that I was able to use my compact suv to complete my move, with multiple trips. It helped me not be terribly upset. I also un intentionally overfilled the tank of the van. It indicated tank was full. It was below but touching the full tank line. So I accepted it as full. When I filled it it went over the full tank line. It caused me $20 for gas. I travelled 20 miles total with the rental. The store does not reimburse for overfilled tanks( agent tried to ask the manager) If this is the policy you should make sure tanks are really full. It would be hard to gauge how much to put in. I checked my credit card statement and saw I got the $50 payment for the unfulfilled reservation. I also got charged $8. I am waiting for an email receipt to explain the charge ( I already checked my spam folder) I am guessing its for the 20 miles travelled. Otherwise the store agents inside and outside were friendly, pleasant and helpful.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Arija J. 
Rating:
5.0

Thanks for the kind service. Clean vehicle and support you guys gave me for my move

Dean B. 
Rating:
5.0

Nothing

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Everything was perfect. Location was easy to get into and out of, and signage was clear. Panel van was in great condition, air conditioning worked which was important for moving on this hot day. Check in was fast, check out was fast. Directions were written down and were clear. I would definitely come here again and I would recommend it to my friends and neighbors.

Annette M. 
Rating:
5.0

Aaron and Trevor were exceptional considerate and inviting. Everything was spot on. The entire staff (those working inside and outside) Friday, the 22nd around 9a to 9:30. When I returned the truck at 4ish, I was greeted by a kind and receptive young man; this act of kindness was well received. Yesterday was hot, muggy. Thank you for the experience!

Janice J. 
Rating:
4.0

I left the van with a full tank but got still charged for fuel.

Linroy Joseph M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
1.0

The policies at this location were not customer friendly. First of all, I waited 30 min for the one employee to assist me. I was given the truck with 1/4 tank of gas, which meant I was obligated to fill up before starting my move. I expected a full tank. It seems like they rely on customers to do what should be a porter's job. I also thought the $20 overnight drop off fee was another sham. The truck was in poor condition and often I feared for my safety as the brakes were mushy and the shocks nonexistent.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
1.0

I drove ~30 miles, put over 3 gallons of gas back in it and was charged for 4 gallons of gas. I have pictures of the gas gauge at pickup and return and they are very close but I was still charged. Not sure what else I could have done other than just fill the truck up. On pickup, I was told it had 7/8 in it and I had to go back into the store to correct. I guess because it was raining, the person didn't want to go outside with me. Truck was also in very rough shape and smelled like SMOKE.

Christopher B. 
Rating:
5.0

Dropping off after hours is a daunting task for another driver who didn't originally rent truck. If you could stay open later into evening, maybe even just 1 or 2 nights a week it would be helpful. Thank you.

Josephine B. 
Rating:
4.0

This location charges for mileage and gas. There is another location in Ypsi that I rented from a few days before that only charges gas. Price difference was $20 on a 2-hour trip. Why pay more if you don't have to?!

Melanie R. 
Rating:
5.0

Our service person was very professional and helpful!

Kriss L. 
Rating:
3.0

Customer did not leave a comment.

KimberlyD R. 
Rating:
4.0

Customer did not leave a comment.

garrett D. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

I received a charge for gas even though I returned the truck with more gas than when I received it. I am waiting for a refund for that.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick G. 
Rating:
4.0

Wish the tank was filled up before beginning

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

jannifer P. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
4.0

I rented the 26 footer. I was a wreck. I should've not even accepted it. But I was in a hurry to get moving. It was difficult to steer straight, as it wandered all over the road. It was smashed in in many places and the front bumper was pulled forward on the driver's side. Worst of all the ramp was broken. It falls off when you pull it out (good thing it never landed on anyone's feet), and you need to put your fingers underneath the ramp to guide the broken/ rusted rail guides to get it back inside. When I told the check out guy outside about it he had me go back inside... stand in line again-- just to tell the clerk inside about the ramp problem. Then I had to go back outside to demonstrate the broken ramp problem to him. Why did I have to do all that extra work? It already took my movers an extra half hour just to figure out how to get the ramp back inside the first time. So they got paid more... by me, because of UHaul's broken equipment and then the the UHaul facility takes more of my time showing them how to work their broken equipment. And I still paid full price for everything. I'm beyond angry.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

SAYE MENTO B. 
Rating:
3.0

The guy with whom I dealt, was not impolite nor polite. His attitude was just average. Clearly, not in love with his job.

Bruce K. 
Rating:
5.0

YOU ARE JUST AWESOME

Zanetti R. 
Rating:
5.0

The service was nice and quick, and the service was very good.

Darryl B. 
Rating:
5.0

Very helpful - especially the individual who secured the hitch/trailer to our car. He was able to get us the moving blankets that they told us they were out of inside to help with our move.

Stacia L. 
Rating:
2.0

The Van we rent wasn't ready for the time I put the reservation in for.

Marcia W. 
Rating:
5.0

Quick and easy.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

Suresh C. 
Rating:
5.0

Great customer service at the location! Thank you

Susanna C. 
Rating:
5.0

Be careful towing your car that the straps don't come loose. You'll have to stop and tighten them every so often. It worked fine but did give me a little hearburn along the way. Thank God for the chains around the frame...! :-D

Lawrence A. 
Rating:
3.0

Customer did not leave a comment.

BRIANA A. 
Rating:
5.0

Thanks so much!

Victorialynn M. 
Rating:
1.0

The person at the desk was so rude

IMran A. 
Rating:
5.0

The staff were fantastic, knowledgeable and extremely helpful with my trailer rental!!! Thank you so much!!!

Michele M. 
Rating:
1.0

I had my reservation changed multiple times when I made it a week in advance. The first time it was changed was 2 days before I needed the u-hual which was fine. That lady did tell me I would be getting a discount on the rate per mile, which did not happen. The second time was when I was on my way to pick it up the day of. The individual I spoke with who canceled me so last minute would not help me find another u-haul. I had to call multiple locations, wait long wait times to speak to someone, and hear from multiple people that there were no more available u-hauls in my surrounding area. Finally found the last one in my city, it was bigger than the one I had initially wanted, I had to drive much farther than I had wanted to, and I was only given it for less than half the time I had originally reserved for a week in advance. I ended up paying much more than I had anticipated. I had to move out of my place that day, planned on beginning to load the u-haul at 10 am, but did not end up getting a u-haul till 4 pm. I will probably never use U-haul again.

Lauren S. 
Rating:
5.0

customer service was excellent. Will definitely be back if needed. Thank you!

Eric G. 
Rating:
5.0

Easy rental! Awesome team

Jerry N. 
Rating:
2.0

You didn't have the truck I reserved, you didn't have the dolly I reserved and the truck was empty - no gas

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Skippy N. 
Rating:
5.0

Customer did not leave a comment.

Manish P. 
Rating:
1.0

But rent with uhaul

Graciela B. 
Rating:
1.0

I first reserved a 6x12 open trailer in Belleville. Then i got a call that said the manager at that location was worried that the trailer wouldn't be back in time. the location was changed to the washtenaw ave location in ypsilanti. when i got there somehow the reservation was changed to a closed trailer. i was then sent to lavonia location to pick up a 6x12 open trailer. when i got there the reservation dates were changed to monday when i was to return the trailer. the young guy at the ypsilanti location is very rude. the two guys in lavonia were just wanting to play on their phones. all this was on saturday. on sunday we tried to find a trailer. the milan location didn't have any so we traveled to ypsilanti again and stopped in when i seen there was one on the lot. this time i didn't have to deal with the rude younger guy. an older guy help us. at this time we were16 hrs behind schedule.

ROBERT N. 
Rating:
1.0

I filled up the gas to the indicated area! They charged for two extra gallons after returning the truck!

Raouf A. 
Rating:
4.0

Clean trucks and change oil.

Joshua E. 
Rating:
5.0

The transmission quite working on my return trip. Luckily it happened within a mile and I was able to limp back

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Malik H. 
Rating:
4.0

Customer did not leave a comment.

Colton W. 
Rating:
4.0

Customer did not leave a comment.

luis N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Alexandra W. 
Rating:
5.0

Customer did not leave a comment.

Miranda Z. 
Rating:
3.0

Very long wait to pick up previously reserved trailer.

Tammy E. 
Rating:
5.0

I had initially been told that my auto transport would not be available and I am extremely thankful that the employees at the store were able to secure one for me and help us load the car. All the employees did a great job and were extremely helpful.

Isaac W. 
Rating:
5.0

You guys are the best. I went to home depot 1st, just because its closer but that was a hassle so I went to this location. It couldn't have been easier. Very efficient, smooth, no wasted time. Very professional operation

Bernard D. 
Rating:
5.0

Customer did not leave a comment.

Tuuli S. 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark M.  |  Overall Experience 
Rating:
5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

ANDREW P.  |  Overall Experience 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No reviews have been submitted for this location.

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