Customer Reviews for U-Haul of Crenshaw

4,830 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keeping trailers clean, fresh paint Upgrade the old

Jose R. 
Rating:
3.0

Dog/cat hair on seats and truck had a stench that did not smell good

Rebecca P. 
Rating:
5.0

I had a great experience with this location and its staff. From picking up supplies to renting and returning the truck, everyone was helpful and courteous, and all equipment and supplies worked as intended. Would highly recommend to others. Thank you!

Matthew M. 
Rating:
5.0

All good

SAMMIE M. 
Rating:
4.0

Customer did not leave a comment.

Tyrell B. 
Rating:
4.0

Although busy at the time (the end of the month weekend) Roy was fast and efficient. Truck was in excellent condition and it was a smooth rental process. The computers on site were a bit slow, though.

Kyle K. 
Rating:
4.0

Customer did not leave a comment.

Tyoni J. 
Rating:
4.0

It took me 35 minutes to drive 8 miles coming from Santa Monica. I don't know why I had to drop off here.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Everything was good thank you

Eugene A. 
Rating:
5.0

The young staff was really helpful

Mark M. 
Rating:
5.0

Great service!

Vernon B. 
Rating:
5.0

Front desk dude was amazing give him a raise

Ann S. 
Rating:
5.0

Nothing. The staff is very helpful and the manager is very professional. See you next time!

Mario J. 
Rating:
4.0

Customer did not leave a comment.

MacMichael J. 
Rating:
5.0

Excellent service!

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
3.0

Customer did not leave a comment.

Deon D. 
Rating:
4.0

Better explanation of pricing and cost before use of rental begins to eliminate surprises ir unexpected charges at return, especially if a full 24 hours were not used!

rafeal M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
3.0

There didn't seem to be any place to park my car.

jimmy C. 
Rating:
5.0

Very quick and helpful service!

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Eran P. 
Rating:
1.0

I rented a utility trailer and as soon as we loaded it, the tires we so flat they were riding on the rims. Extremely dangerous. The trailer was obviously not maintained well. Sides lights we broken as well. I have rented trucks and trailers many times from Uhaul and have never had a vehicle in worse condition.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Alonso G. 
Rating:
3.0

Customer did not leave a comment.

Lashann S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Gentlemen were super nice & accommodating. Use this location for years. Service always is great.

Jonah N. 
Rating:
5.0

Great customer service, very friendly.

Carlos S. 
Rating:
5.0

Excellent customer service

jina W. 
Rating:
3.0

The two issues I had was entering into the facility and no parking for customers. I had to park on the back street of the Uhaul facility. Luckily there was holes cut into the gate next to the freeway which prevented me from having to walk all the way around the corner back to the Uhaul. The other issue is if your traveling north bound on Crenshaw you can't access the facility unless you do an illegal turn or go down to the next intersection. Other than that I was in and out inside of ten minutes. I would consider this location in the future if I need to.

TYRELL B. 
Rating:
3.0

The female staff member seemed eager to help. The male staff member not so much. He just acted like I was bothering him.

Nohl P. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Excellent and efficient service

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Friendly and helpful staff

Ana G. 
Rating:
5.0

Customer did not leave a comment.

donnie M. 
Rating:
5.0

Customer did not leave a comment.

Donnie M. 
Rating:
4.0

Clean the Exterior

Malsi R. 
Rating:
5.0

The whole process was quick and smooth. The associates were very nice and helpful. 10/10

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

GREAT CUSTOMER SERVICE

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Csaba G. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Ashtray still had some ashes in it and the truck smelled of cigarettes.

kevin M. 
Rating:
3.0

The young lady who helped us (I believe her name was Robyn) was very helpful. It's a cramped location getting in and out of the parking lot, but there's not a lot you can do in that crowded area.

MARK E. 
Rating:
4.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Yonta A. 
Rating:
5.0

Customer did not leave a comment.

Damaris M. 
Rating:
5.0

Thank you for your work.

Ihar V. 
Rating:
5.0

Excellent customer service

Jorge M. 
Rating:
5.0

Allow ppl to select their pickup time.

Bridget B. 
Rating:
5.0

The customer service at this location was excellent. They were most helpful, and answered all my questions.

Sanjay C. 
Rating:
5.0

Everything was great

Curt G. 
Rating:
5.0

Customer did not leave a comment.

Kees W. 
Rating:
5.0

Everything was nice and I see no improve.

Rose W. 
Rating:
5.0

Great customer service and very friendly

LINDA M. 
Rating:
5.0

When I arrived to pick up my reserved truck, the Uhaul staff said there had been a problem with online reservations and so I may not be able to get the reserved truck today. It ended up being okay and I got the truck, but it made me really nervous to ever trust Uhaul's online reservations, especially because no one called or contacted me ahead of time to let me know about the potential problem. In addition, the Uhaul app was not working. With that being said, I know those potential problems are about the company's infrastructure, workflows, and processes. The employees themselves were really great and kind.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Hadi D. 
Rating:
5.0

Everything is good thank

eufemia F. 
Rating:
5.0

Place well placed near the freeway exit. Staff very personable and friendly. Other all, this is the place I will rent from in the future…..

Michael L. 
Rating:
5.0

Props to Steve, who was super helpful. I would send my friends and family to him to rent a van any time.

Oliver M. 
Rating:
5.0

Customer did not leave a comment.

DIANA P. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
1.0

When picking up vehicle, the guy at the customer service counter was very rude and was not helpful. The other guy who help me with the return was awesome but I will never rent from this location again.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
1.0

Customer did not leave a comment.

dom S. 
Rating:
4.0

Customer did not leave a comment.

Albert U. 
Rating:
2.0

The customer service leaves a lot to be desired. I rented the vehicle at the end of January and I'm just getting this communication in May.

Desi H. 
Rating:
3.0

Customer did not leave a comment.

Jamie F. 
Rating:
1.0

Battery on the truck died twice during the duration of the rental. Was not even offered a refund or credit for the fact that this wasted two hours of the day. Will never use this location again.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
2.0

We booked at another location for 5:30 but they closed at 5 and don't do after hours. So we moved to this location and then arrived and the website said there was no equipment assigned. So it took 2 hours to even get the uhaul and many Ubers around town.

BRANDON L. 
Rating:
3.0

The trailer was clean just not it peak working order. 1st. I made my reservation. then was called days later to change my pick up location that was much further away with challenging traffic. 2nd When I arrived on Thurs to pick up the trailer we discover my wiring would not light up the trailer. He indicated what the problem was, then suggested I take it somewhere to have it fixed. This was surprising to me since U-Haul installed the original wiring and hitch to my van. I was perplexed by the suggestion since I was clearly not form the area no idea where get it done. So I began to inquire if they fix it and when. He quoted me a price and I scheduled to return the next morning for the wire repair an pick up the trailer 4th I returned again the next day for them to fix my wiring and pick up the trailer. They were fast at the repair and had the trailer loaded and ready to go when I returned an hour later. The staff were efficient and did there job well, definitely average, But I come for an area where people are more socially friendly 5th The location was a bit difficult to get in an out of due to the construction on the section of the road. Then add that I'm not from the area. 6th. The trailer was very old and did not have a spare. The tire blew after 792 miles of 800 mile trip with variety of weather. It happened at about Midnight after traveling all day just 8 miles from my home. the next day While unloaded my stuff it was clear that it had some sort of leak. For me to have traveled the distance we did I was very grateful the tire did not blow until I was close enough to home that I could get it home. I would have been trapped on the road for more than a few hours, as the trier was not replaceable. As it was they had to load up the trailer out of my driveway and haul it to the shop to wait to repair it. Since it does not have standard tire. That trailer should not have ever been sent out on the road. Most other customers other would not have been able to accommodate the challenges that were presented in this situation this rental.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
3.0

Desk agent was extremely nice and helpful. She saved the experience from being awful because the guy outside was rude and aggressive as soon as we pulled in. If we weren't desperate for a truck that day, I would have cancelled because of him and left immediately.

ISABELLE K. 
Rating:
4.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

It's was a pleasant experience, moving is always so stressful but everyone there made my experience much more delightful!!

Jenay V. 
Rating:
5.0

Customer did not leave a comment.

Deandre J. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Alissa N. 
Rating:
4.0

Customer did not leave a comment.

Kristine Y. 
Rating:
5.0

Customer did not leave a comment.

ricardo D. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
1.0

Me trataron muy mal

VIRGINIA C. 
Rating:
5.0

Everyone working there was incredibly professional and friendly!

BRIAN M. 
No reviews have been submitted for this location.

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