Customer Reviews for U-Haul of Glendale

6,295 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ani R. 
Rating:
5.0

Maybe speed up the process of picking up the vehicle like newer rental car customer experiences?

Russ B. 
Rating:
5.0

Customer did not leave a comment.

GARABED K. 
Rating:
5.0

Customer did not leave a comment.

Nixon V. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Nichole C. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Wonderful… Continue great CS Thank you again!! Great guys at the location great attitudes!! We'll deserve raise

Robin T. 
Rating:
3.0

I am currently moving with my family across the country and using one of your 5x8 trailers. While the trailer has worked well, some other parts of this move have not. The ball that I purchased to tow your trailer has consistently come loose from during our trip. Its recurring knocking and rattling has caused greater stops to retighten. Also, when making an overnight stop, the trailer does not have a pin lock to secure the trailer to the car. I did purchase a lock set from the pickup location. That "master" lock set is for the pin, ball, and hitch pin. The ball lock does not fit over the coupler due to a ridge on your coupler. That, combined with the lack of a lockable pin makes the security of the connection quite low. Additionally - when I showed this information to the receiving site, they simply shrugged and said that's not how it should be, and "we don't sell that type of lock". So, ensuring that the accessories sold are compatible with your equipment would be a great start. Thanks.

Nathan S. 
Rating:
1.0

They charge me $43. 00 dollars for was When I filled it. It's a shame that they have Wkr advantage. I'm extremely disappointed.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

garett P. 
Rating:
5.0

everything looks ok to me as the expectation

Fernando Q. 
Rating:
5.0

Customer did not leave a comment.

Janitzi A. 
Rating:
1.0

At first it seemed like it was going to be a good experience until I returned the truck and the guy said hey give me the keys from across the. I've been walked toward him and toss them underhand I and unfortunately they fell on the ground and he said "what's your problem" very rudely and I was unbelievably stunned by this kind of behavior. never say anything like that. It wasn't intentional that I meant for the keys to hit the ground ihe was too far away. My bad and I even apologize on the spot where he continued to get more rude and more rude for the next 10 minutes. Wow, I will not be returning to that particular U-Haul location ever.

GREGORY A. 
Rating:
1.0

Train employees to have better customer service. I chose to do a self check in and pick up, I was guided through the app to find my reserved truck and a dolly which I had also booked. After locating the keys, and the truck, later I was guided by the app to locate the dolly. When I got the dolly an employee jumped out of the office and said “do you just take the dolly like that?” I was confused and he walked towards me and just pulled the dolly from my hands and he said that this dolly was his dolly and I couldn't take it. I found it dolly for two grown men to be arguing about a dolly, so I let it go. And after 10 minutes looking around and waiting in line another gentalman helped me by going out and taking that same dolly and giving it to me. Which beats the whole purpose of “automated self-pick up”. After I went to the truck, the truck had poop in the back and smelled really bad. The same nice gentleman who helped me earlier (not the one who snatched the dolly from me) was nice enough to take the truck to clean it and put extra pads on the dried poop so I could use the truck. Finally, after returning the truck, I did automated self-return. And I was told I will get the receipt later today of my charges. And just now I received the receipt and I was over charged. I only drove 9 miles, but u-haul charged me for 18 miles. It was clearly human error because on my receipt it shows that the truck had 108,592 miles at time of pick up and 108,601 at time of drop off (108,601 - 108,592 = 9 miles.). But the person doing my paperwork punched in 108,610 instead of 108,601 and the system overcharged me $30 dollars). Unfortunately, it is ironic and kind of funny that whatever could go wrong that day, did go wrong. I hope this was a one in a million situation and this doesn't happen often. But next time I will be praying that things go better if I ever have to use UHaul again.

Arsen M. 
Rating:
5.0

good service

Nathaniel A. 
Rating:
5.0

Team was very helpful in having a quick drop off.

Suzanne E. 
Rating:
3.0

Aside from the problems mentioned earlier, the staff at this location was not focused on our turn in despite waiting in line. He was helping other customers that came after us and we ended up spending almost 1.5 hrs. there altogether. It was not busy at that time - there was only one customer ahead of us when we turned our truck in.

JOSE B. 
Rating:
5.0

The people at this location was easy to communicate with the van was newer and in good condition and clean

daniel C. 
Rating:
4.0

No parking when arrived back to return the vehicle

Rene A. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Micah B. 
Rating:
5.0

Special thanks to the employee who assisted with the truck check-in process!

Heather R. 
Rating:
5.0

This is by far the best, most helpful and easiest UHaul I have ever been to. Thank you

joey S. 
Rating:
4.0

5x9 trailer is not 5 feet wide but only 4 foot 3.

Regis A. 
Rating:
5.0

The truck was very helpful thanks

ALLEN C. 
Rating:
2.0

The representative assisting me with the paperwork did not seem friendly. As a first time customer for U Haul, he did not explain the pros/cons of adding insurance. Nor did he mention that you cannot add insurance after picking up the vehicle. a travelling from state to state, I realized after leaving U Haul, that insurance would have been a good idea. Unfortunately it was too late. Had I known that insurance couldn't be added afterwards and the reason(s), I would have purchased it prior.

Edmond O. 
Rating:
5.0

Booking online was a snap. Fast, professional and friendly staff. Truck was ready upon my arrival.

Severo L. 
Rating:
4.0

Customer did not leave a comment.

Edward Y. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
1.0

Do not try and pin a particular damage that was so obvious but the we didn't even bother to look for a distinguishing x mark, because it stands out. Good thing we took the insurance.

Renato E. 
Rating:
5.0

The customer service was out of this world today. everyone involved made my experience so easy and straight forward. I would definitely keep coming back to this location for all my renting needs. Thank you again!

Chanel T. 
Rating:
1.0

Fuel was same level at the drop, I put $ 20.00 gas for 17 mile, and they charged $ 27.00- 30.00, its not fair. I told them to check the gas level, but they didn't. $ 29.99 truck ended up $153.00 renting for six hours, and I was supposed to get a discount for returning same day.

Sarkis K. 
Rating:
5.0

Customer did not leave a comment.

Patric F. 
Rating:
5.0

Customer did not leave a comment.

Stanley J. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
3.0

Customer did not leave a comment.

Carlos N. 
Rating:
3.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

The staff is friendly, prompt, and helpful. Great experience!

Kristin J. 
Rating:
4.0

One afternoon staff member was rude upon returning the truck. I asked a simple question and I was responded with an attitude. Grey location. It I doubt I'd rent here again

Victor A. 
Rating:
3.0

The crew was less than friendly and happy. One guy seemed grumpy and disinterested. He tried to gouge me $35 for gas when I had just filled up the truck. He got a little argumentative but then quickly said “forget it I won't charge you for gas, then he said “you can go” Unprofessional

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Norik A. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

U-Haul location is good as is. Employees are awesome and would recommend this location as the only place to rent equipment in Glendale

KRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Avi and the Rep in the regional office were great! Thanks a lot!

MARCELA C. 
Rating:
4.0

I rented Ford cargo van but unfortunately at the time they gave me Chevy express van that was very unpleased for me But at that time I didn't have any choice if you have that in website rented you should give the customer the same one.

Maies A. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

SARGIS K. 
Rating:
5.0

Thank you. You're the best

Vigen M. 
Rating:
4.0

My truck was broken and didn't start, I had one more load but spend a lot of time to wait road assistance Just refunded the truck after fixed, didn't get any refund on complimentary

Farukhbek O. 
Rating:
5.0

Custer we service at this location was fast, accurate and friendly .

Lisa L. 
Rating:
1.0

Customer did not leave a comment.

Alejandro A. 
Rating:
4.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Very simple process and helpful staff.

Reinard K. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

ARAN P. 
Rating:
1.0

Consumer Fraud is how I would title this review. At drop off, accusations were made that I created damaged to the roof of the van. I found it strange that it would be the first place the manager would look. And mind you the damage was a blue marking and was some how not visible on the photo the manager had, but was on the photo I accepted when prior to driving the van off the lot. When I asked the manager when the photo was taken, he said it was a stock photo, which to me, means an original and not an updated one. He immediately told me I was going to be charged the deductible for this. In researching this UHaul location, there seems to be a common thread of customer complaints regarding this same issue. I rented this van to transport balloons and never accessed the roof, let alone drive into a parking garage or parked the vehicle under a covered area to have created this damage. This manager took advantage of me and seems to be taking advantage of many other customers.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
1.0

A/C ON UNIT RENTED DID NOT WORK AT 11O F DEGREES OUTSIDE STORE MANAGER AVIN DID NOT CARE RENT IS PER/DAY NO PER/HOUR THEN I GOT A TEXT FROM U-HAUL THAT I WOULD HAVE TO RETURN TRUCK AS SOON AS I CAN BECAUSE OTHER CUSTOMER NEEDED IT

JUAN C. 
Rating:
1.0

A/C DID NOT WORK ON TRUCK TT5736D STORE MANAGER DID NOT CARE AFTER I REPORTED THEN TRUCK WAS GIVEN WITH A 1/4 OF GAS AND EMPLOYEE TRIED TO CHARGE FOR 3/8 IT IS SAME STEAL AND I SHOW A PICTURE WHEN TRUCK WAS PICK IT UP NO MANTEINANCE NO SUPERVISOR ON FIELD TO REPORT A SHAME

juan C. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Get the AC installed or ad a bigger one.

Esterino D. 
Rating:
3.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Associates were helpful. Allowed me to keep the truck for an extra 3 hours. Thank you.

octavio V. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
2.0

Gas was on empty upon arrival. Spent over $60 on gas to get measly $16 credit.

George N. 
Rating:
5.0

Customer did not leave a comment.

Sos V. 
Rating:
5.0

Hurry up and finish the building repairs.

Richard S. 
Rating:
5.0

They are really nice. Would come again

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
1.0

Start implementing fuel credit when people accidentally over fuel a rental vehicle. It's a simple procedure done by almost every rental house in LA. This will entice my business back to you. I've been going to the Brand location for 15 years. And Now you have lost it, good job.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

Replace management, I've been trying to get my refund back for the worst trip of my life. I paid over $600 dollars and I'm waiting for my refund.

Shirly W. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
4.0

When the new office is completed, the location will rate an excellent.

mark B. 
Rating:
4.0

Customer did not leave a comment.

Andre H. 
Rating:
4.0

Office too small had to wait outside in the sun, no chairs, no shade.

Eva D. 
Rating:
1.0

I am upset bc when I retuned the truck, I told The person there that I did not use the blankets, the bag that the blankets were In are a secure zip tie and I said I can not be charged the 10 dollars since I did not use the blankets. He said he will not charge me and I confirmed with him one more time before I left and he assured me that I would not be charged but when I got the bill I was charged. I tried to call you guys but I had to be on hold for 40 min to talk to anyone. This is upsetting. Vahagn.

Vahagn O. 
Rating:
5.0

I love uhaul

RENEE S. 
Rating:
3.0

Understaffed When checking out I never got a receipt. Receipt via email never came.

michael M. 
Rating:
3.0

These guys put me down that i drove 238 miles which is absurd. I drove 58-60 miles tops. Please have someone contact me from this store to adjust my credit card charge. Thanks.

justin K. 
Rating:
3.0

Customer did not leave a comment.

Donn W. 
Rating:
3.0

I DO NOT Smoke and the truck I got Someone had smoked in it and the smell was not good Especially driving in from one state to another in 104 degree temperatures

Patrick C. 
Rating:
5.0

Staff was courteous and helpful. It was a good experience.

James K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Areg G. 
Rating:
5.0

Customer did not leave a comment.

Smbat T. 
Rating:
5.0

Customer did not leave a comment.

Esterino D. 
Rating:
4.0

Unfortunately this time, The car was making too much noise inside. I'm renting u haul every week and the cars are in different condition. Since the rate is a fixed amount, so the quality of the cars should be same.

ADRINEH V. 
Rating:
1.0

Customer did not leave a comment.

ARMEN H. 
Rating:
5.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Celene C. 
Rating:
5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Andrea S.  |  Overall Experience 
Rating:
3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Tatiana K.  |  Overall Experience 
Rating:
1.0

Follow through was nonexistant

Sally o.  |  Overall Experience 
Rating:
5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Marcus R.  |  Overall Experience 
Rating:
2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Robin D.  |  Overall Experience 
Rating:
5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Emily B.  |  Overall Experience 
Rating:
3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

elizabeth l.  |  Overall Experience 
Rating:
5.0

UHAL’s operation has been better than we anticipate.

mohammad n.  |  Overall Experience 
Rating:
5.0

Attendant was great, helpful and fast. Everything went very smoothly.

Stacey T.  |  Overall Experience 
Rating:
5.0

Love you guys

ROBERT M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top