Customer Reviews for U-Haul of North Palm Beach

6,560 reviews

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

(561) 848-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DONYALE D. 
Rating:
5.0

I rent from this location all the time and they are always top notch. Great, hard working staff.

Kurtis B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

extremely helpful and accommodating

Patricia K. 
Rating:
1.0

The return place charged me for extra days when i picked up and dropped off the same day. Told me I was going to get a refund, and I just got charged again. All because I said they could email me the receipt instead of waiting there and get it in person. Get it in person, or they'll scam you like they did me

Megan S. 
Rating:
5.0

Excellent experience.

thomas L. 
Rating:
5.0

They were amazing! Really awesome service by all the staff! Helped me out when I was in a bind and did a great job to accommodate. Really friendly staff! Truck worked out great

aaron W. 
Rating:
3.0

Customer did not leave a comment.

Rob S. 
Rating:
2.0

Follow up on customer request when you team commit to something Answer customer email about service issue Answer your phone in less than 90 minutes wait.

Ahmed I. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Keep up the excellent work.

Octavia A. 
Rating:
2.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Free sandwiches and drinks

MICHAEL B. 
Rating:
5.0

Drop off was fast and easy.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Reinhard K. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
1.0

Had a reservation for 10am truck wasnt ready untill after 2pm , inside was filthy and sticky and outside covered in mud

GARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Chaz B. 
Rating:
1.0

this location needs to take more than 5 seconds to actually clean the vehicle top to bottom and service it as needed. I paid thousands for a cab filled with dog hair, trash, cockroaches, and wiper blades that were so old that they painted the windshield black in the middle of a rain storm. I would never suggest this location to anyone; not even my worst enemy.

Alec V. 
Rating:
5.0

Customer did not leave a comment.

Lucia P. 
Rating:
5.0

Super efficient team there. Was in and out! Best U-Haul experience I've had, would highly recommend.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Dry happy with the equipment and service

Andrew S. 
Rating:
5.0

The staff makes it so easy to grab a trailer when I need one for work. It's a busy store and I appreciate the ability to get my equipment and get back on the road. They are truly part of my business success.. Thank you. ⭐ ⭐ ⭐ ⭐ ⭐

theodor M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Everybody is very friendly and very helpful,thanks to Jeremy and the rest of the team at Uhaul Northlake!

Roy V. 
Rating:
5.0

Customer did not leave a comment.

Isabel M. 
Rating:
4.0

Tire pressure monitoring system display on when tires properly inflated. Rental van unavailable at scheduled pickup time and one-way van substituted.

Walter D. 
Rating:
1.0

Poor ... reservation was confirmed and the desk agents told me that someone else had it for later in the day, and that I could not rent it. I was incredibly polite, and asked why ... to which they replied that I could have the trailer. Then ... when I returned it (four hours later, and one hour early), the man working there says 'I heard you gave my wife a hard time, that's not cool'. U-Haul ... you did not honor my reservation, and the man working there (Gerald?) then harassed me. Absolutely horrid experience. I'll be disputing the charge and potentially pursuing further follow-up based on the harassment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
3.0

On June 28th I made a reservation to rent a 20' truck from Saturday June 23rd-Monday June 25th. I made this reservation far in advance, using the website, in order to make my move less stressful. This did not make my move less stressful. I specifically picked certain pick up and drop off locations in order to minimize the price I had to pay. My quoted price came to around $260, I received a $50 discount because of the pick up and dropoff locations that I chose even though they were out of the way. The DAY BEFORE I was scheduled to pick up my uhaul I received a phone call from a representative informing me that the 20' truck I reserved was no longer available, even though I reserved it a month ago. I specifically ordered the 20' truck because the 26' truck was too big for me to store at my previous home in Tallahassee Florida. The representative told me that there were no 20' trucks available and I would receive the 26' truck for no additional fees. The next day (Saturday, July 23rd) I went into the new pick up location, which was significantly further than my original location I reserved to pick up my truck. Not only did I see a fleet of other 20' trucks but I was also informed that my new price for the truck would be over $400. When I informed the representative at my pick up location of my situation, he shrugged it off and proceeded to say that he couldn't do anything about it and I would need to pay the $400 if I wanted the truck. While driving the truck down to move my stuff out I noticed the speedometer did not work, however we were instructed to fill the gas up to a certain amount or we would be charged a fee. We had to spend a significant amount of money to ensure the gas levels were correct at pick up and we weren't charged even more. When I dropped the truck off (1 day early) on Monday July 25th, I informed the representative of my situation and still couldn't get any of my money back. This has been a ridiculous experience that has wasted my time and money. I did everything on my end to do this properly and it has been handled poorly throughout the entire reservation process. I feel scammed and would like to know what you guys are prepared to do about it.

Joseph K. 
Rating:
1.0

I was billed a full day for a 1hour 53 minute late return of a trailer. There should be some equitable hourly charge for minor late returns.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Giorgio F. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

The 2 lady's were very helpful and very knowledgeable I would recommend this team to anyone..

Doug T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I always rent from this location. Super friendly and quick, efficient customer service in both pickup and return.

Kurtis B. 
Rating:
5.0

Location is great and customer friendly

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

LYNITA B. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
2.0

Tell the young man to stop flirting with his wannabe girlfriend and serve the CCUSTOMER .. the young lady working the counter was very busy and friendly but the mail personnel were rude and inattentive to the customers

John M. 
Rating:
5.0

Great service upon check-out and return, very efficient, equipment was in great shape and worked well!

Richard O. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Computer appeared to be down when I was returning truck. Only 1 employee trying to get through all of us and seemed a little overwhelmed trying to get things done on phone instead of computer. Took longer than expected but will not let it keep me from using this sight again.

Tracey G. 
Rating:
4.0

Gabi was friendly & professional so 5 stars for her however there was a "tire maintenance needed" notification on the dashboard but since I was in a rush & only had 10 miles total to drive I checked the tires myself & felt confident I would be safe which I was and am.

KATE D. 
Rating:
5.0

Very friendly and professional staff. Appreciate the ease of service. Renting multiple times for moving. Would definitely use this location again. Steve was great!!

HAZEL F. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Thank you and God bless You

Yosyp P. 
Rating:
5.0

After a long move I was exhausted, but everyone at this location was incredibly helpful. They backed in the trailer for me and checked in the truck right at closing

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

HARPER C. 
Rating:
5.0

Nothing to improve. Jeremy is kind and extremely helpful employee great customer service.

elvis V. 
Rating:
5.0

Personnel was very helpful

David R. 
Rating:
3.0

Over the last month of weekly rentals, there is not enough counter help to process reserved rentals. Taking over half hour to process with a line of customers waiting.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

theodor M. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

They were busy but got the job done, best check in on line to speed up process. Nice people

James H. 
Rating:
5.0

Great service

Lolita J. 
Rating:
5.0

Customer did not leave a comment.

BERNARD N. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Very nice staff.

CHRIS W. 
Rating:
5.0

All was fine!!! I use this location anytime I need a truck- very helpful staff!!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Lunie B. 
Rating:
5.0

Great customer service. Worked out better choice for Orlando trip.

James T. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
4.0

Customer did not leave a comment.

ALBERT D. 
Rating:
1.0

Dropped my truck off a day early. Asked the gentleman if I needed anything and if I would get comps for dropping off a day early. He said no that it was a flat rate for one way. This was July 9th at 1pm. Monday I get an email from uhaul with an extra charge of $56 for supposedly dropping off my uhaul a day late on July 10th at 3:52 pm. I called the location and they fought with me about this and then told me to call the 1800 number for help. Of course i could never get through. This is highly unprofessional and makes me never want to use uhaul again. The more frustrating part is it's my word against there's and the fact I know nothing will get done about this. West plam beach uhaul is garbage!

Alice H. 
Rating:
5.0

Customer did not leave a comment.

Quinton E. 
Rating:
1.0

It was disturbing that the employee had to use their personal phone to take pictures of my ID for uploading to the system... Why does Uhaul not provide their employees with the tools their team members need, and to keep their customer's confidential information safe?

Timothy S. 
Rating:
5.0

U-Haul's investments in technology continually improve the experience. Value-wise, I don't know how you would beat U-Haul when you need a truck or trailer for a short period of time. Even supplies are price competitive.

RICHARD C. 
Rating:
1.0

Better customer service agents not rude racist ones who make you feel uncomfortable and lie about inventory

Michaela C. 
Rating:
1.0

The mileage was wrong on the truck, I added the proper mileage to the self checkout app. The app did not save my information and now I have to over pay for what I used. UHaul sucks….

jorge D. 
Rating:
4.0

Customer did not leave a comment.

Rajesh S. 
Rating:
5.0

The system is working. Do not change it. Entry into the facility was an issue as both door s outer handles were broken/ missing.. needs a fix there. Else all good. Staff were friendly all round.

Johan B. 
Rating:
5.0

Customer did not leave a comment.

Shanika G. 
Rating:
4.0

Upon arrival we discovered the wiring was bad to the trailer. after two or three hours of testing and check out and to determine what was going on, the team got me going again

Pete S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Well below average service.

gregory T. 
Rating:
5.0

Customer did not leave a comment.

Antolin B. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
4.0

Customer did not leave a comment.

MARCO R. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
1.0

Customer did not leave a comment.

Christian M. 
Rating:
3.0

I just hope the next person gets treated better than I did. I don't plan on ever using uhaul again

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

I reserved furniture dollies but they were not available. I was not charged for them so it worked out.

Arnold Jaime G. 
Rating:
5.0

Quick installation timeframe (less than an hour) and professional installation by the technician. Very pleased with product and service.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

everything went well, from making the reservation on my phone, picking it up, dropping it off, all good, thank you!

Dennis W. 
Rating:
5.0

All Uhaul staff did good job.

JAMES D. 
No reviews have been submitted for this location.

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