Customer Reviews for U-Haul of Route 1 Saugus

5,631 reviews

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North)

(781) 233-5530

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing. The personnel were extremely helpful at this location.

Walid E. 
Rating:
5.0

Everything was great

William M. 
Rating:
2.0

Received a call yesterday that my reservation for a 25' truck suddenly wasn't available at Lynn, but that there was one in Saugus, which I agreed to because we really needed the bigger truck. To our surprise there wasn't a 25' there or dollys or furniture dollys at Saugus. Ended up renting a 20' truck and couldn't even finish my move. Not worth the $200+ I ended up paying. The employee at the store apologized profusely and was very sympathetic and got us out of the store in less than 5 minutes.

Alberto Q. 
Rating:
4.0

Customer did not leave a comment.

Pedro S. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Libby A. 
Rating:
5.0

Customer did not leave a comment.

alex C. 
Rating:
2.0

U-Haul messed up my entire day, I schedule my rental three days prior to picking it up I got the confirmation and everything they said someone will call within 24 hours of picking up rental I receive no Call the morning off I went to the pick up location at nine and U-Haul send me a message while I was at the pick up location one minute before nine saying my my pick up is ready I can check in online when I open the message the pick up location change to a location 30 minutes away not including traffic they messed up my entire day I think they did that for the business if someone had called and said to me your location I change would you mind going to this location then it would leave me to say yes or no but they change my order without notifying me. Poor service and they are gonna mess with the wrong person and get a lawsuit kiss I heard they do it all the time

sherlando B. 
Rating:
1.0

Changed my reservation time and pickup location after the reservation time itself. After failing to get a truck at 7AM like I had scheduled (5 weeks in advance) I was guaranteed a truck at 2PM only to show back to be told there was nothing on site. Then I was charged and extra day of rental because Uhaul failed to provide me with a truck at 7AM that I had scheduled 5 weeks in advance!

Dean N. 
Rating:
5.0

Great equipment and amazing customer service! Keep the service always with the customer at the center. Thanks!

Jose P. 
Rating:
5.0

Customer did not leave a comment.

sean P. 
Rating:
5.0

This location has great agents.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Rylee M. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Very easy fast drop off. Nice guy helping out.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I have been renting trailers here for the past few years even couple of months. The help three is very efficient. You get in and out of there very fast. A pleasure to do business with.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Rudnei M. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Jan D. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
4.0

Customer did not leave a comment.

mike P. 
Rating:
3.0

Seemed to be under staffed, pickup took longer than expected

Michael B. 
Rating:
2.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Everything worked out great very helpful thank you

keith P. 
Rating:
5.0

Customer did not leave a comment.

Luciana M. 
Rating:
3.0

my bill somehow doubled for a 24 hour rental.

jeffrey M. 
Rating:
5.0

Thank you the costumer service was awesome

Julio C. 
Rating:
5.0

The associates were prompt and provided clear instructions. Thank you.

PIETRO P. 
Rating:
5.0

Customer did not leave a comment.

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Lou at the front desk was beyond awesome!! A++++ Service!!

Heath G. 
Rating:
5.0

Customer did not leave a comment.

Merry T. 
Rating:
5.0

Always a pleasure renting from Uhaul

Arleen S. 
Rating:
5.0

I never received a receipt for my rental so I don't know what my final cost was. I'll have to look at my credit card statement to see if everything is correct.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Selme D. 
Rating:
5.0

Very good service and incredible self check in and check out!

Eddie L. 
Rating:
5.0

Service was above and beyond expectations -

Michael G. 
Rating:
1.0

My tire blew and we sat on the side of road for 3 hours

Brian B. 
Rating:
4.0

Truck was clean but check engine light kept coming on. The negative review come with the fact my vehicle was robbed while it was parked on your parking lot. Reaching a Saugus based staffer has been impossible . Only getting rerouted to cooperate reps who are not from the Saugus site.

vincent M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn S. 
Rating:
1.0

The uhaul was filthy. Smelled like rotten fish and had a sticky substance on the floor

Lipka M. 
Rating:
5.0

They was very helpful. Thank you 👍

Hernan C. 
Rating:
2.0

Hire more people

john M. 
Rating:
5.0

Customer did not leave a comment.

charles I. 
Rating:
3.0

Customer did not leave a comment.

Bianca H. 
Rating:
4.0

Representative was fast, kind, and knowledgeable. Very easy rental process.

Celerick S. 
Rating:
4.0

Attendant was rude, in a hurry, and even let the trailer move backwards hitting the bumper of the truck I had just brought back.

Eliseo G. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

The general manager was very very helpful, knew what he was doing, he was the only staff member there and clearly overwhelmed but handled everything

christiano S. 
Rating:
5.0

Trailer was filthy inside and required cleaning before use. Obviously the previous user had moved trash or some other form of debris. The trailer had hundreds of short (2 - 6 inch) pieces of wire, several pieces of what appeared to be electronic parts and dirt.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

lenny M. 
Rating:
5.0

Very easy to rent from this location. Made my reservations online and I was in and out with my trailer in 15 minutes. The staff was friendly and easy to deal with. Thanks Bob from Boston.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Ben N. 
Rating:
5.0

Very easy dropoff/ less than 30sec

Charles C. 
Rating:
2.0

Employee didn't say a work to us when we pulled in to drop uhaul off. We were confused and just left.

Joseph S. 
Rating:
4.0

Overcharged and was not able to reach anyone by phone to report it

roger E. 
Rating:
5.0

Customer did not leave a comment.

mackenzie R. 
Rating:
5.0

Customer did not leave a comment.

Akshay P. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Excellent service and manager .He does a great job handling a very busy Uhaul location by himself

ethan B. 
Rating:
5.0

Does guy are very helpful, excellent costumer service.

sopheak C. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
3.0

They charged me for items I did not rent and they will not respond to requests to fix it. Warning: this location scams people and takes advantage of them. Avoid at all costs

Benjamin L. 
Rating:
5.0

The app still needs work.

Mark P. 
Rating:
5.0

Very satisfied with this location. The Team is very friendly and helpful. Establishment was very clean. Thank you.

Cheryl C. 
Rating:
3.0

I dropped the truck off the same day, tried to talk with the person working there and was rushed off the property. He just kept saying I was all set, and my receipt would be sent to my email. That was friday evening, it's now Tuesday, and I still haven't received my receipt. I picked up a truck that had NO GAS in it, and was told if I brought it back with 1/4 tank of gas, they would take money off my total bill. I tried to confirm that with the guy, and he just said "I'll take care of everything your all set, u can leave.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Lou is a great employee and an asset to your firm. Happy, easy to work with.

Sven B. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Have someone answer the phone

Jeanne S. 
Rating:
5.0

Clerk was helpful and funny!

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Especially with COVID the inside of trucks should be cleaned. The cup holder was so gross and something sticky was in it.

George G. 
Rating:
5.0

Great Service!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Maybe vacuum or clean up the inside of trucks/vans a little as it was a little dirty but otherwise great experience.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Walter O. 
Rating:
5.0

This facility needs NO improvement. Staff is fantastic, store is clean, plenty of supplies, always have a truck when I need one. Wouldn't think of going anywhere else... Frank V

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
3.0

The personnel is great! The truck was filthy even though we were told we were getting a clean truck! It was so filthy that my wife and I wiped it down and sprayed it down with lysol and air refreshener spray.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
1.0

I was charged more than what the bill was supposed to be, and it's hard to reach customer service in this location—66 route 1 In Saugus, MA.

Nicholaus M. 
Rating:
5.0

Customer did not leave a comment.

Bekim B. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
2.0

Customer did not leave a comment.

Curtis W. 
Rating:
3.0

Customer did not leave a comment.

Jon F. 
Rating:
2.0

The truck had a check engine light and did not run properly. When brought to the attention on the employee before leaving the property, his response was "its just the gas cap youll be fine" I did not feel safe driving the truck and ended up returning it early. It took 45 minutes to even pick up the truck in the first place which delayed my move and the plans I had set up If you would like to hear more about my experience please call me

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Easy to rent, no hidden fees. I just don't know where to find my receipt because estimate of mileage was given at time of renting.

jean L. 
Rating:
5.0

Everything related to the rental was excellent. No problems at all.

Thomas C. 
No reviews have been submitted for this location.

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