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Cara H. | First ImpressionsCustomer Reviews for U-Haul Storage at Country Club - Carrollton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady accused me of smoking weed in the truck because I'm black. I'm an executive in a publicly traded company and this is deplorable. I expect someone to contact me.
Jamey H.👍👍
Tajdin B.Everything was awesome
Stacy R.Everything went very well. Was on hold for awhile, so I just went to the Uhaul office. Very courteous customer service like always. Will always rent my equipment from Uhaul. Thanks so much for being here..🚚🚚
Taretha L.Susanne and Paul were terrific!! They were very efficient and helpful throughout my usage of the 9' Cargo Van. I would highly recommend their office, rental trucks and storage company to anyone in the DFW area and beyond. Thanks again!
Mildred D.Suzanna was very helpful and helped us even after they were closed. Her and Paul. I was having a very long and day. Her opening at 4:15 after they was closed brought tears of relief.
Melany R. | First ImpressionsMan working the desk tried to overcharge me for insurance and kept complaining about my 4:30 check in time because he wanted to leave.
Rachel L.Very friendly staff, great location and easy setup and opt out time when renting month to month! Thank you!!!!
ANDERIA W. | Overall ExperienceSuper service. Thank you.
Andrew M.Stay open later (past 5:00) on a Saturday.
Larry R.Employees were friendly and professional, great customer service.
Adolfo B.Everything was great they sent my code to my email. I opened the gate with code, grabbed a cart and put everything in the unit, easy and convenient. I've had a unit here before so it was easy enough to come back.
Marina R. | Online Move InThe small truck I rented did not have a ramp. I thought they all did. That made things a bit difficult on my end.
Feven T.Price is high for very short distance also.
Shashank N.Do not charge people for unnecessary charges
DONRI F.Ensure fuel gauge readings are accurate upon checkout
RANDY B.I had a great experience with this location. They really went above and beyond to make sure we had a good experience during my move. Thank you for being great people!
Christopher S.I did not notice the very small sign about folding the blankets and sweeping before returning the truck. Maybe this could be made more obvious.
Eugene B.The best customer service ever!
Ayotunde A.When it was time to return the cargo van, the website stop working and wouldn't let me check the van back in
donald H.The location was excellent. The only issue with any location is your return policy. No one has time and prepared to do such and involved return procedure. Especially after a potentially long day of moving.
alan B.Al entregar mi unidad, no me mandaron un correo informando sobre el nuevo status de la unidad. Es decir que ya estaba entregado
Victoria S.They did a great job.
Bob S.We stored our personal belongings in the cargo and when it rained, some of our belongings got soaked and damaged. I hope they can fix the leak for the next customers.
Maggie C.fix the windshield
Elinor Z.Nothing. Everything was perfect. The people who run the place are super-nice.
Robert S.Best operators at this location! Friendly & attentive...Will ALWAYS give them my business!!! Keep up the great work you do in serving the customers & Uhaul...
Rodolfo S.I have always been treated great by Suzanne and paul
Mason A.Movers were a no show and location was changed, which was further away
Alemajab A.Great customer
Moise J.We spent a lot of time just trying to get signed into the website because it is not iPhone user friendly. My boyfriend and I are both relatively young and good with technology, and we both struggled to get “checked inâ€. Then we were given the wrong information as to where the truck was located. We spent a lot of time trying to find it, with my three month old daughter. We were just hopelessly driving and walking around until we found it- no where near the “carwash†it was supposedly parked at. The truck was not full of gas so we spent like $100 total just in gas. I felt that the price was very misleading and overall just a completely stressful and irritating experience.
Tate L.I booked a last minute reservation online. Went to pick up the Van and it was available. Very patient, friendly and helpful staff.
Nancy A.there is nothing to improve I was treated very good.
Cora A.Awesome service! The German lady at the front desk was so friendly and provided an amazing customer experience! Definitely will visit this location again!
Miron K.My first time going there I will be going there for here on out they are most nicest people I have meet in a u haul place if I can give them a 100 I will
Janet L.Truck returned late. Other customers difficult. Forced to pay girlfriends charges from 9 years ago. Worst uhaul experience since 2008
JAMES Q.Very helpful very easy process.
Scott M.They were great. Appreciate their help
Rich C.The operators here have always been super friendly and helpful. Always a pleasure to work with them.
Tim M.Nothing everything work fine and i'm 100% happy with the service that i got
Jonnathan C.I Tried out the mobile app process. Very smooth. Truck was well maintained and very nice lady on-site was there if I needed help. Thank you.
Karen S.Very friendly and helpful. Very clean equipment. Will use again for sure.
Scott M.Me gusto mucho así como lo quería gracias
Delmi S. | First ImpressionsSuzanne and Paul was great!!
Anthony J.I have nothing to recommend.
DAVID R.More parking spots
Edgar A.I didnt get the two dolly's i signed paid for but other than that was very pleased with the process and doing it all on phone. I would highly recommend
chad S.Susanne and her husband was very courteous and helpful with the delivery and return of their truck. Was a good experience compared to my previous one. The only inconvinience was with uhaul automatically moving my reservation from my preferred location (nearby home) to a 8 miles away location without any call. A confirmation was sent 12 hrs earlier by which I had no other to option to a seek a different location or another option & having me to spend $16 on top of what I intended to drive for shifting.
Mithun J.Couldn’t have been happier with my stay there! Thanks!
Richard g. | Overall ExperienceThe online ‘check the truck back in' needs work. It failed on two iPhones - in/out of our vehicle and standing at the front door. Everything was enabled, as suggested. The human interaction to ‘check the truck back in' was friendly and helpful.
Samuel M.Very friendly personnel, great to work with
John B.The staff were very professional and efficient.
Peggy R.Check in Agent was very kind and professional
Badonna B.Reminder text message 2 hr and 1 hr prior to return time
Jae P.Susanne is the best! I love this place. So friendly and fairly priced!
Brittany F. | First ImpressionsSusanne was absolutely fantastic! She is amazingly friendly and works so hard! She got me in and out and quickly and got me set with a Van and a Storage. GREAT SERVICE!
Brittany F.Very friendly staff
Scarlett N.The staff was very accommodating
JUDY C. | Overall ExperienceI had a great first experience renting a truck with Uhaul. I really appreciate the great customer service and will return for all moving needs. Thank you!
Brianna O.Great location and Customer Service.
KAREN H.Make sure truck is on E and check in gas more note of damages to the truck
DAVID W.Very nice management
Traci L. | First ImpressionsPaul and his wife were super nice and helpful, and they are knowledgeable and informative. I look forward to doing business with U-Haul.
Paul E. | First ImpressionsKeep doing the great job that you are already doing!
Michael S.This truck broke down twice one in a snow storm the other had to call roadside assistance gave truck back early was told I would get. Credit.
DAVIONE B.Wonderful and responsibile facility managers. We are very happy with our choice in storage.
Tyler S. | First ImpressionsI would have rated higher but the unit next to us was frequently missing their payment and for some reason Uhaul would cancel our unit/account. They would fix it but it required me to come in and sign a contract. This happened twice.
David K. | Overall ExperienceContinue to do what you are doing!
Michael S.Great service
Tammie J.Everyone was great in the office. Customer Service was outstanding. I have not one bad thing to say about this location. Thanks for being friendly.
Kenneth A.Be clear when delivering instructions to customer
Jalisa R.Make sure all the equipments in the vehicle before it is rented out
Sonny P.Best Storage Ever! Thanks!
Shiree W. | Overall ExperienceN/A
SHANELLE H. | Overall ExperienceThe world needs more people like them.
James P. | First ImpressionsVery rude unprofessional
Breanna S. | Overall Experiencethanks 👍
Ruben E. | Overall ExperienceFor about 3 months I would submit my payment 2 days before the due date and for some reason every time I would submit a payment online, U-hall would never receive it. And I would always be charged a late fee, not sure if they were doing maintenance on their website but hopefully it's fixed for feature and curent customers.
Justin M. | Overall ExperienceThere was a few spider webs on my items that was in the storage unit, but otherwise no other problems. Overall the service I received was great. The mgmt team & staff was great!!
david b. | Overall ExperienceAmazing people and amazing service!!!
KITARA R. | First ImpressionsThey are professional and swift in making my U-Haul Storage rental experience a wonderful one. I will definitely refer my family and friends to this U-Haul. Thanks
yongseung l. | Overall ExperienceThanks!
Andrea S. | First ImpressionsI was never concerned about the security or cleanliness of my units. The owners and the staff were always friendly, courteous and helpful. My belongings were in exactly the same shape as when they were stored. The owners were a great help during my move and found me a last minute rental truck even though it wasn’t from their facility. I couldn’t have asked for more.
Tim T. | Overall ExperienceHad a unit but they accidentally cancelled it and had to come back in to set up a contract all over again.
David K. | First ImpressionsThey cancelled my contract by accident and I had to go in to set up a new contract
David K. | Overall ExperienceSuzanne and Paul were very helpful and made sure I understood costs, commitment, accessibility and insurance options. I found them to be friendly and professional.
LISA C. | First ImpressionsVery unorganized. Phone system is horrible. Call just so operators can hang up on you or leave you on hold for hour or more.
ALFRED G. | First ImpressionsGreat doing business with Uhaul
Maria J. | Overall ExperienceThe online check-in/check-out r the truck didn't work well and I had to go inside. Not gonna lie, I was aggitated and aggrivated. They were SO nice and helpful that I cancelled my reservation for a storage unit at another facility and rented from them instead.... and even paid a little more for the unit. I feel the staff there is top notch. I highly recommend them.
Judy P. | First ImpressionsThe owners provided great service with a personal touch.
Meagan F. | First ImpressionsI still like the old technology because I was in America since 1979 for 42 years now & I was joined in the U,S Army for training & medication electrician School on U.S Army & I was joined Army National Guard 💂♀️ for 15 years too . When I lived closed to downtown Hotsprings National Park, AR. 9 years , I was lucky learned exercise walking backward with dancing together since 2009 . When I moved back to Carrollton , TX I still exercise with walking dancing together & walking backward for 14 years now so far so good because I haven’t seen nobody walking backward with dancing 🕺 together same like me yet yahoo so far so good . Have U been downtown Hotsprings National Park , AR for vacation , holiday , travel yet because I knew there was more than 1 millions people visits downtown Hotsprings National Park , AR . every year too . Also , I remembered & knew there was 9 presidents visited downtown Hotsprings National Park , AR . for vacation , holiday , travel too . Also , I was learned , studied , & remembered all 46 presidents names , I can sing music song 46 presidents names from Hotsprings, AR too that why Presidents Bill Clinton , Donald Trump , & Joe Biden like me walking with dancing together . Also, when I moved in America in 1979 for 42 years ago , I remembered President Jimmy Carter in Television listen his name Jimmy Carter , now I believed President Jimmy cater is living longer than 45 presidents in America . President Jimmy Carter is 96 years old now yahoo because I still remembered all 46 presidents of America that I don’t want to forget it so far so good yahoo .
PHUOC MINH L. | First ImpressionsLos mejores en trato al cliente 7 años de servicio con U-Haul
Jose G. | Overall ExperienceDavid and Susanna made our move easy. They were honest and very helpful. We appreciate them because this relocation could have been much more difficult than it was.
Ruth S. | Overall ExperienceExcelente servicio muy amables
Jaime B. | First ImpressionsPricing was perfect for a covered RV spot and even got a storage unit for my extras
Rojelio B. | First Impressionswhat i needed when i needed it. all good.
robert m. | First ImpressionsExcellent facility
TOM M. | First ImpressionsSusanna and her staff offer the best customer service with genuine kindness. I highly recommend this facility to anyone who have storage or moving needs. Thank you Susanna!
Luchana A. | Overall ExperienceWow..just wow! The owners at Country Club, Paul and Susanne are such amazing people. I’m so grateful to have met them. I initially rented a unit sight-unseen at a Public Storage and had a horrible experience. I chose not to accept that unit at Public Storage and found myself needing another storage ASAP. I reserved a unit at Country Club and Paul and Susanne were so kind and generous to me and made sure that I had everything I needed. The facility was clean, well-lit, climate controlled and dry. Paul and Susanne really went above and beyond not because they had to, but because they are truly genuine, virtuous people that care. Wherever you go, there you are..and sometimes that’s exactly where you need to be. 5+ All the stars from me!
Bernice P. | First ImpressionsExperience was efficient and easy, only trouble I ran into was the map given to me was not accurate and did not give the direction to where the unit was located within the facility.
Darshankumar P. | Online Move InPaul, the owner, went out of his way from the initial call to reserve the storage to moving in and completing all the simple paperwork into an easy and efficient process. The unit was clean and with wide access outdoors for my vehicle. Unlike some places, all of uhaul’s employees are always in a cheerful mood. I plan on renting the unit out for years. Thank you.
Richard g. | First ImpressionsSusanne in the front office was great! I would definitely use this location again.
Richard K. | Overall ExperienceVery friendly and professional thank for been there.
John H. | First ImpressionsThank God for good people
SUSEN H. | First ImpressionsSusi, Paul and the team are exceptionally nice and always went above and beyond to help with and need or concern I had.
Kacy J. | Overall ExperienceThis was a great experience even in a tough time with an abrupt move with Covid. The managers were very helpful and went above and beyond for me even in a stressful time for them. I had planned on a couple months and it ended up being a year. All of my belongings were safe and in good condition (no water, mold, insect, or rodent damage). I was thankful for the great service and safety of everything!
Laura F. | Overall ExperienceSuzanne, the manager is awesome. She took care of every detail is a professional and caring fashion. It felt like I was dealing with family. I really appreciate her efforts to make my customer experience so special. She’s the best!
chris d. | First ImpressionsStaff was very nice. Answered all my questions. Explained everything. Great experience.
Melinda S. | First ImpressionsExelent service very clean property😁
Francisco M. | First ImpressionsDeducting one point Just bcuz it’s little pricy , the rest it was good
Maleeha G. | Overall ExperienceStaff was very friendly and efficient
Stephen D. | First ImpressionsThis is the only storage location I will ever use in the Dallas and surrounding areas. The staff go above and beyond to make sure you have a great experience with them. Moving is hard. They make it just a bit easier.
Michelle T. | First ImpressionsOwners are very kind and helpful, I won’t be going anywhere else for storage or transportation
Zachary G. | First ImpressionsThese place is nice like my home and the staff very helpful and kind to dale with I like them so much.
MUSTAFA A. | Overall ExperienceSuzanne and staff very courteous. Excellent customer service.
PHYLLIS H. | Overall ExperienceVery good experience
JUDY C. | First ImpressionseregrO
Melissa S. | First ImpressionsExcellent and friendly service I would definitely recommend others for U-Haul storage
SHIRAZ B. | First ImpressionsSusanne and her husband were really nice and helpful. The facility is very clean and safe. It was a good experience and I would rent again.
Davee S. | Overall Experience