Customer Reviews for U-Haul Storage of Leesburg

2,208 reviews

29008 US Hwy 27   Leesburg, FL 34748
(2 miles South of Hwy 44)

(352) 314-2703

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 314-2703

29008 US Hwy 27
Leesburg, FL 34748
(2 miles South of Hwy 44)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dwight T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ralph E. 
Rating:
5.0

The ratchets on the trailer could use some wd 40 as they were tough to use,the girl that assisted me was very helpful,expedient, knowledgeable and concise,thanks for great service!

Rick B. 
Rating:
3.0

The U-Haul truck #JH 2458 K is a hazard to drive. The truck is misaligned by about a foot from the front of the truck to the back of the truck. It leans to the right and causes the truck to sway constantly. I urge the owner to remove this truck from its fleet until this has been accurately repaired, before someone gets injured driving it.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Jamie is awesome.

Shaun B.  |  Overall Experience 
Rating:
5.0

Good experience

Craig H. 
Rating:
4.0

The person who checked us in was very helpful and pleasant

Andrea A. 
Rating:
5.0

Customer service was Outstanding. Fast service.

Juan O. 
Rating:
5.0

Very nice experience and very friendly employees… would rent again in the future and recommend to friends.

Jesse A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Thank you

Carla B.  |  First Impressions 
Rating:
5.0

Always friendly and professional.

Ivan Q. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

chris J. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Perfect as always

JOHNNY G. 
Rating:
5.0

I like the staff very friendly thank you so much for the help

Gilberto a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  Overall Experience 
Rating:
5.0

NOTHING! Everything was perfect

Mark F. 
Rating:
4.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

Ivan Q. 
Rating:
5.0

Great customer service

Carlos B. 
Rating:
3.0

Woman at the desk, dealt with, really needed some customer service manner training.

Robert B. 
Rating:
5.0

The girls in the office is great

Janice W.  |  Overall Experience 
Rating:
5.0

Very pleasent personnel to deal with.

John M. 
Rating:
5.0

I don't feel improvement is necessary. Especially your staff and the level of service they provided. They went above and beyond in helping me locate and obtain the proper equipment for my needs. Good job!

Bob F. 
Rating:
2.0

Car hauler was attached to 26' truck. Straps placed upon auto's two front wheels by U-Haul employee were [inadequately] attached. The straps subsequently fell off … as pointed out by another traveler at a fuel/rest area, a refueling stop, some hours later, and were' grateful our auto's PARK & Brakes were set as well as the front and rear UHaul undercarriage chains. We spent in excess of an hour 1/2 trying to get UHaul to send out someone to reattach the wheel straps. In the end, a fellow traveler assisted [I am 77, disabled vet with no left shoulder to torque strap tight]. There was one strap off later at the next stop. Traveler assisted. Third time is charm, the straps had become loose, and a tow truck was fueling, and he showed me how as he reset them both. They didn't loosen the remaining half of the trip.

Peter S. 
Rating:
5.0

Great attitude

Jeff B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Everything went great all went well great services wonderful service tks

john H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

U-Haul interface

Gabrielle R. 
Rating:
5.0

Customer did not leave a comment.

TIM S. 
Rating:
5.0

Great service at this location i have used them multiple times

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
3.0

The prices kept increasing after being a customer for several years that is why I closed it. Maybe increase Dee's for new customers and keep it the same price for existing customers.

Tina M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaliyah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Sydney was very professional , curtious and friendly.

LARISSA Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

staff was kind and professional

GARRETT K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chuck B. 
Rating:
5.0

Customer did not leave a comment.

Helbin P. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Professional and knowledgeable employees, highly recommend this location!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Narrow driveway and pick up location makes it difficult to line up and connect trailer Trailer was in great operating condition Staff very helpful and friendly

Dwight F. 
Rating:
5.0

Staff was courteous and knowledgeable

DOUGLAS C. 
Rating:
5.0

Leesburg uhaul staff were nice, friendly and accommodating. Had my rental truck quick. Shout out to Jamie and her staff. My return at Johnson rd address was excellent. Mr Dwyer and Nicolas got me done in no time. Kudos to this Coconu creek team as well...thanks uhaul for the no hassle rentals...

Roger Feli N. 
Rating:
5.0

The female attendant was thorough, supportive, and very personable. We truly appreciate the positive friendly experience!

Patricia C. 
Rating:
5.0

Everything went OK at the rental office. Arrived 655AM and was rolling by 710A. Check in was also flawless!!!

Ed K. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Warren P. 
Rating:
5.0

You did great.

bud O. 
Rating:
5.0

Customer did not leave a comment.

ylem M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J. 
Rating:
5.0

Customer did not leave a comment.

Josie S. 
Rating:
5.0

Great experience. Very courteous and friendly staff at this location also.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

JENAI G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Easy on. Easy out. Great customer service.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

no problems - no suggestions

Stephen S. 
Rating:
5.0

Nothing everyone that works there are great

HENRY B. 
Rating:
5.0

Nothing. The best experience I have had at U-Haul so far.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

The entire staff was awesome!

Merwin K. 
Rating:
5.0

Pleasant staff…very helpful. Definitely would use them again.

terry S. 
Rating:
5.0

First of all I think that this U-Haul dealership is one of the most professional in all of the country, the wonderful women that were taking my U-Haul order were incredible, the customer service was wonderful, I would say I'm a very happy customer. I will return

AL M. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

The woman who helped me was funny, friendly and professional. Best uhaul experience I've ever had.

TRAVIS K. 
Rating:
4.0

The truck may have issues with the transmission. Very outdated truck which made the moving experience more difficult. No USB ports, no connectivity to the vehicle's radio via bluetooth, no cruise control, loud and sometimes painful cabin from vibrating metal... it was a POS.

Matthew C. 
Rating:
5.0

None

HENRY B. 
Rating:
5.0

Great customer service!

Patricia K. 
Rating:
5.0

I cannot remember her name but she was the best. She went above and beyond to help us. I haven't experienced excellent customer service like that in a very long time.

Tina R. 
Rating:
3.0

Always excellent here and today was the same

James F. 
Rating:
5.0

Reservation was made to pick up at Video New location in Leesburg the afternoon prior but they never called to advise a truck was unavailable. This was extremely inconvenient as we planned to pack the truck that evening. Also we were supposed to have unlimited mileage but were charged for mileage overage. Renting another truck on Saturday but will not be using uhaul. Penske is unlimited mileage for sure.

Brandy T. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
3.0

No smoking in the trucks, leaves odor and for someone who doesn't smoke would not appreciate that.

Tayna L. 
Rating:
5.0

Love the little trailer. Got great gas mileage towing it from FL to MI. No problems. Staff in FL and MI wonderful too.

Ronald F. 
Rating:
5.0

no improvement. all is well

ROBERTO V. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Great customer service

John A. 
Rating:
5.0

Everything went well !!

ALBERTO R. 
Rating:
4.0

Keep up the excellent customer relations.

Everett H. 
Rating:
5.0

Great service

Edward K. 
Rating:
5.0

This is the best U-Haul location I have ever done business with. The trucks are clean and well maintained. The staff is top notch. I understand they are expanding, but I'm sure they will keep their small store attitude and attention to their customers. I've been renting from them for about 4 years, and rent no less than 10 trucks per year.

William N. 
Rating:
5.0

Great experience! We'll done!

ted H. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

Very friendly and helpful!!

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

nolan G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

DJ C. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

People were nice, friendly and professional. Will always use this location.

GILBERT G. 
Rating:
4.0

Good equipment.

kenneth T. 
Rating:
5.0

Friendly helpful staff

DOUGLAS M. 
Rating:
5.0

it was so easy and fast to acquire a storage shed with U-Haul storage. The young lady that I had the pleasure of meeting in the office was awesome, I had explained to her I had to go to my second job and I had filled out everything on line and I was in and out of the office so quickly. She is amazing. I am new to doing business with this company but so far I am more than pleased.

Edwina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Doyle S. 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
5.0

Customer did not leave a comment.

Roy N. 
Rating:
5.0

Staff was extremely helpful. Very great customer service. Should give them a raise.

Andrew S.  |  First Impressions 
Rating:
5.0

Awesome customer service, will most definitely recommend to anyone.thank you

Renee M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
2.0

Moving company charged me an additional 165 half way through the job

Linda D. 
Rating:
3.0

Customer did not leave a comment.

Stevens C. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Thank you

ann p.  |  Overall Experience 
Rating:
5.0

We keep coming back to this facility for all our of storage and truck rental needs. Jamie is awesome and always so helpful! Thank you! A&W

Arif W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rae G.  |  First Impressions 
Rating:
5.0

Jamie and her co worker are the best.

BARBARA M.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Jaime was wonderful to work with. She is an outstanding employee and very customer oriented l!!

sarah m.  |  Overall Experience 
Rating:
5.0

Jamie is your best employee

RAY G.  |  Overall Experience 
Rating:
5.0

WTG!

shawn o.  |  First Impressions 
Rating:
1.0

I just really am surprised you all haven't returned part of my money the unite was only used for not even a week

reid b.  |  Overall Experience 
Rating:
5.0

Ms sydney Murphy made my experience so peaceful she was phenomenal helpful courteous very respectful just amazing love love loved her customer service she was a wonderful greeter and just pure professional.

BARBARA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  Overall Experience 
Rating:
5.0

The worker was very nice and pleasant to work with.

cherryl b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSANE U.  |  Overall Experience 
Rating:
3.0

Should be able to get to my things 24 hours seven days a week 365 days a year

reid b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ninna I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUILYNN J.  |  Overall Experience 
Rating:
5.0

Thank you for everything Jamie! You guys are great!

MICHELLE V.  |  Overall Experience 
Rating:
5.0

Jamie and her staff go above and beyond to help their customers. They are courteous and kind and the facility is so clean and easy to access.

James E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick S.  |  Overall Experience 
Rating:
3.0

I found so many cockroaches when I emptied my unit

Kyle S.  |  Overall Experience 
Rating:
5.0

any communications, i have ever had with whom ever was working, have always been fantastic. polite, helpful, awesomely awesome great staff i have bin renting 2 units for yrs, for my family n me and never have i ever encountered an employee that was not perfect, the place is clean, just great...thnk you all

EVELYN D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill N.  |  First Impressions 
Rating:
5.0

Thank you for having this option available to me when I needed it after my husband passed away.

Patricia W.  |  Overall Experience 
Rating:
5.0

So accommodating on the ball personnel.

karen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
4.0

Everything great except for evidence of rat droppings on boxes stored inside locker. Boxes not chewed or damaged. Just evidence of some critters invading the locker during the 9 months goods were stored.

Roger Y.  |  Overall Experience 
Rating:
5.0

The staff at this location is amazing. I had to rent Uhaul moving vehicles/trailers four or five times, and every time it was a pleasure to work with them. I will certainly return to this team if ever the need arises.

Carolyn B.  |  Overall Experience 
Rating:
1.0

Three checks were not cashed for August, September and October. Since August we have tried, tried, tried to get UHaul to cash checks. The manager stated they were sent to proper dept. We phoned, talked to various people. Last call went to number given us by mgr. Customer Service again who could not help and referred us back to mgr. Clerk at mgr.'s office phoned us on Nov.3rd ( we are moving so unit closed per end of October and told us checks must have been lost in mail and it had been taken care of...add the amount back into our acc't. On the 4th we checked our acc't. and magically August and September had been deducted from our account, as of this morning October had not been cashed. This has caused out acc't to be totally out of sync and right in the middle of a big move it is imperative that we keep our acc't correct. Jamie and all have been very nice and helpful...we had that unit for about four years with no problems until August, Sept. and October..never late. How can I rate this? U Haul locally, very good. U Haul accounting practices needs some work. Checks "lost in mail" suddenly being cashed as we are moving and no longer renting the unit has caused us bookkeeping difficulty at a time qgen stress is at a high level. Moving! Since uou insist I answer all questions...I am rating accounting, I am not rating Jamie Foster. She has been exemplary.

barbara r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
5.0

Staff was friendly and informative. Easy access and exit. Well managed and clean facility. Very good experience and reasonable prices.

glen r.  |  First Impressions 
Rating:
1.0

My storage shed was completely emptied the first month notice was left at facility was vacated emptied and cleaned yeah I have got repeated notices that my belongings were being auctioned although I left no belongings and bills even though I’ve notified them repeatedly that my unit was empty I’m not vacated the first month ridiculous

Ronda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD K.  |  Overall Experience 
Rating:
5.0

I was with that facility about 17 years. It was always clean and well kept. The amazing part, I paid close to the same price for 17 years. Thanks

EARL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobby R.  |  First Impressions 
Rating:
5.0

I was extremely happy with my storage experience. Very clean and the staff wonderful!!

sylvia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis L.  |  Overall Experience 
Rating:
5.0

On Sept 9 had injured my back trying to lift the door of my unit. I sprained my back and have been under medical are ever since. Josie has been extremely helpful each time I have used the unit. She is pleasant and helpful every time I have returned to U Haul

LOIS S.  |  First Impressions 
Rating:
5.0

Jamie went out of her way to make the entire 15mo experience wonderful. Would recommend to anyone and everyone. *****5 Stars all the way.***** Only recommendation would be not to have your phones roll to U-Haul Corporate as they take forever to answer and know nothing of the actual facility.

JASON S.  |  Overall Experience 
Rating:
3.0

High weeds left to grow around my storage area for my camper in the back of the facility.

John F.  |  Overall Experience 
Rating:
4.0

Staff was very kind and patience with me. I would not hesitate to use services again if I need it in the future.

Cynthia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT Y.  |  Overall Experience 
Rating:
5.0

Tienen un buen servicio y un personal excelente.

daniel z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
5.0

Jamie and office personnel really appreciated!

Glenda L.  |  Overall Experience 
Rating:
5.0

A special shout-out to Christy (sp?). I hope I spelled her name correctly. She was very helpful. I rented my unit and shared it with another person. Eventually, I finished and left it to my rent-mate. Christy made the rental transfer quick and easy.

RICHARD J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard V.  |  Overall Experience 
Rating:
4.0

Staff was always pleasant. There was a time when I got there just when the receptionist was about to leave for the day. Since I'm somewhat of a paranoid by myself. I asked he she would stay y. She stayed 30min off the clock. Till I left. That I appreciated.

diana c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SHERRY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikki S.  |  First Impressions 
Rating:
4.0

My only issue was when we cancelled one unit mid month and there was no partial refund AND it was rented immediately. We did ge t a little payment towards the second unit. Staff were VERY FRIENDLY and helpful.

sheri C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARIA F R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart P.  |  Overall Experience 
Rating:
5.0

Went out of there needs to accommodate our needs

SUSANE U.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mada h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  First Impressions 
Rating:
5.0

Jamie, the girl in charge at the Leesburg Florida location was super efficient, friendly and on the ball. I would absolutely use that particular location again. Cindy

cindy s.  |  Overall Experience 
Rating:
5.0

So far so good. The girls at the facility were delightful and very easy to work with. I would recommend this place to any friend or family member.

ender m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

I believe the girl who helped us in leesburg Florida was called Jamie. She was efficient , on the ball and very nice. Give her a raise!!!

cindy s.  |  First Impressions 
Rating:
2.0

Local office would hardly ever answer their phone therefore causing me to be on hold forever on the corporate connection

Dean B.  |  Overall Experience 
Rating:
5.0

The 10 x 10 storage unit assigned to us had not been cleaned up from the prior customer. Very dirty floor and walIs. I had to immediately go to the office for assistance. The uhaul office personnel immediately went back to the rental storage unit with me and swept it. I will clean it better when i can revisit with my shop vac.

Jerry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawrance h.  |  Overall Experience 
Rating:
5.0

The only thing was the last few times I went to the storage there were live roaches not in my unit but the building containing my unit. But the overall experience was great.

Caysi L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquila R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

I was very pleased with the staff. They were helpful with everything I needed and question I asked. The facility was very nice and secure. Thank you so much. You made my moving transition easy.

Tracy S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful! Friendliest storage facility I have ever used

Megan C.  |  First Impressions 
Rating:
5.0

Reserved the 12th and moved in on the 19th. Staff was very helpful and courteous

Richard C.  |  First Impressions 
Rating:
5.0

Staff was very helpful, courteous, and knowledgeable. The process of renting and returning a truck was very easy, as well as using a storage room. Wonderful experience and the price was very affordable. Definitely recommend using UHaul.

Lee T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob C.  |  First Impressions 
Rating: