Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

Rating:

1.0

There were a huge difference between the gaz level indicated in the bill before leaving and the gaz level in the van. I was charged for 7L and also charged 2 more km. I had to spent an our to resolve all this. I'm suspecting that Uhall is using of those discret strategies to increase its benefits, because not all people verify and take notes of difference before departure after turning back. I'm very very disappointed of this experience. It could be a very interesting subject of journalistic investigation.

Rating:

4.0

The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.

Rating:

1.0

Next time, I gonna look at other company for sure before UHaul

Rating:

5.0

Nothing

Rating:

5.0

Tout s'est très bien passé. Le staff était agréable et la location s'est déroulée de manière optimale à tout point de vue !

Rating:

5.0

C'est un très bon service à Montréal

Rating:

3.0

Instead of mailing your customers their refunds which takes 4-6 weeks. CALL THEM AND OFFER TO HAVE THEM PICK IT UP! We returned our truck early and had we not called you. Would have had to wait that long. Moving is expensive. I didn't appreciate that.

Rating:

5.0

Excellent customer service.

Rating:

2.0

J'étais très déçu quand j'ai appris la veille de mon déménagement que je devais récupérer le camion en dehors de Montréal alors qu'on m'avait promis que c'etait à Montréal. Les agentes n'ont fait aucun effort pour régler mon problème par téléphone.

Rating:

5.0

The truck I got did not have a ramp for loading and I did not realize that this size cube truck did not come with a ramp until I was starting to pack things inside.

Rating:

5.0

Truck was not so clean, clerk was helpful

Rating:

3.0

Just make sure your client servicing agents are well informed about your rates and conditions. I was unfortunately given false information when I signed for a truck. I only discovered is the misinformation when I had to pay. Did not appreciate it.

Rating:

4.0

please check the Gasoline better

Rating:

4.0

The indications as to where to return the truck could be clearer but in general everything was fine.

Rating:

5.0

The pickup/dropoff parking spaces are tight to get into.

Rating:

2.0

Difficile d'avoir tous le textes en français. J'avais fait la réservation pour le samedi à 9h sur Frontenac et le retourner à Saint-Eustache. Finalement j'ai eu le camion à 14h30 au 306 Cremazie et le retourner au 306 Cremazie.

Rating:

5.0

The staff is just always really nice at this location. We do always wait in line but I don't mind.

Rating:

4.0

This location never has 4x8 trailers available. It would be nice to be able to rent this smaller, lighter trailer at this location.

Rating:

5.0

It as short and sweet! Grenat job

Rating:

5.0

Great staff and always great service

Rating:

4.0

I uploaded my driver's license to the UHaul site, as instructed, before going to pick up the car. However, there was no mention on the site that, as an international person without Canadian citizenship, I needed to also bring *additional* forms of government ID, such as a passport. This is quite frustrating because it was only at the counter, when I was checking in, that I was told this was necessary. UHaul should include a notification or reminder on its website so that, when international people, are uploading their driver's license, they are informed about other/additional requirements. This is an easy fix and would have saved me – and the UHaul representative working at the counter – a lot of stress and frustration.

Rating:

5.0

Ratchet assemblies for tire straps were not working well and difficult to tighten or loosen. Should be lubricated periodically. The rest was great. Service was impecable. Thank you

Rating:

1.0

Billing error. I contacted customer service twice about it but issue remains unresolved. It's illegal in Québec to charge sales tax on a service that was neither rendered nor invoiced! I've rented about 10 times at this location in the last 2 years. Half of the times there's a billing issue: mileage on contract higher than on odometer, gas level lower at checkin than declared, insurance charged when it was declined, contractual rate not respected. You'd better check your contract and invoice carefully at this location as "errors" are always to the benefits of that U-Haul franchise and are all too frequent. There's a pattern of overcharging clients. If U-Haul wants to charge more, they should increase their rates and tell customers instead of being sneaky on the billing hoping the client won't find out. When the client finds out they should correct the error promptly without telling customer "tough luck, my manager isn't around so I can't make any adjustment". Crooks!

Rating:

4.0

Perhaps, directional signs to where the office is. They could be there but I did not see them!

Rating:

5.0

A super team at this location - Congrats !

Rating:

5.0

The trailer's door and floor were old. The door was very loud when opening it. There is a lot of cracking noise a soon as someone steps in the trailer. Even though the road to Alberta was paved, there was a lot of dust on my boxes when I opened the trailer's door to unload my things.

Rating:

1.0

I am not satisfied with my experience. 1. I was promised a 50$ credit to my account which has not to be applied since the 20 foot truck was not available and changed on me the day before. 2. I had a 40 min wait for the truck when I arrived. The service point was understaffed for the majority of the time. The location also smelt very bad. 3. No extension was offered when returning the now smaller vehicle that I had less time with 4. I had to hire movers this weekend to continue to job due to the smaller job. I am looking for my 50$ credit to go to a full refund for the inconvenience. Thank you 647-642-3548

Rating:

5.0

Friendly staff!

Rating:

5.0

I forgot a phone in the truck and I don't know how to contact someone from UHaul before you give it to someone else.

Rating:

1.0

There was only one employee at a very busy U-Haul location, on a Saturday morning. The waiting time was unreal.

Rating:

4.0

the inside of the truck was extremelly dirty

Rating:

2.0

The truck wasn't cleaned, stinks like manure. Not a happy camper..my stuff after.

Rating:

5.0

The staff was pleasant, attentive, prompt, and helpful. They gave me excellent customer service. The truck was clean, ran well, and was easy to drive.

Rating:

5.0

It was quick to pickup and return the truck

Rating:

5.0

Excellent service

Rating:

5.0

Dans le cube 10', je n'ai pas vu le clignotant d'urgence, pas de prises USB. Autrement tout était Ok Merci, Luc Foucher

Rating:

5.0

Exellent service. A bon prix. Employé courtois Recommencerait mon expérience.

Rating:

4.0

Real U-Haul location with knowledgeable staff. Avoid franchisees if you can!

Rating:

5.0

Excellent customer service

Rating:

5.0

Good company give good customer services, as I received lately from Uhaul.

Rating:

5.0

Très bon service

Rating:

5.0

ask your employee to make tank full, so customer can better control how much they should buy before returning the truck back.

Rating:

5.0

Merci pour votre message sans vous cacher c'est plesir pour moi Jesuis très content avec vous

Rating:

5.0

Il faut un téléphone intelligent et un accès internet pour la prise en main (soumission de photos sur l'état du véhicule) et le retour (photos à soumettre) de la location, mais le système marche très bien et offre une facilité et une souplesse dont certaines autres compagnies devraient s'inspirer. Du coup, le service est excellent!

Rating:

2.0

We had issues with the mobile self pick-up, the agent hung up on my mom who simply said "Can you speak slowly, I don't speak much English..." We then had to go inside the store and wait behind a lot of people and were very late to move and it caused us a ton of problems We were told the truck was going to be at 3637 Cremazie Ouest but it ended up being at 306 Cremazie Est. The truck in the pictures had no bumps on the side, while the truck we had did. We had a lot of issues trying to upload the pictures.

Rating:

5.0

So far so good

Rating:

3.0

Why in the fuck does the previous person's reservation finish at the exact time that my reservation begins?!? Everyone at the location was super nice and understanding. But I showed up early for my reservation, be they truck was late, then uhual had to inspect and prepare it. Give yourselves some fucking time and don't allow my reservation to start at the same time as drop-off

Rating:

5.0

The staff was very nice and helpful. I would like to remember the name of the guy who helped, he's the best of all U-Haul staff I had contact with. His was very clear, he explained me everything in every little details, that was my best experience at U-Haul.

Rating:

1.0

copy paste previous text!

Rating:

4.0

In my opinion, at the busiest time of the year, the reception employees should be more and more expeditious. We had wait about an hour to pick up the truck.

Rating:

4.0

L'employé qui m'a servi a offert un super service. Je suis habituellement très déçu du service de u-haul, mais cet employé était vraiment compétent, serviable, calme et sympathique. Gardez-le !!

Rating:

5.0

The regional office changed our rental the night before we were supposed to pick it up. They changed it to a town an hour away. We had reserved the truck three months previous. That change was completely unacceptable. Luckily the local office was reasonable and found us a truck we could take.

Rating:

1.0

I made a reservation for a 20' truck for a one-way trip. I had chosen this location because it was the closest one that offered the possibility of one-ways. The day before the rental I was informed that one-way was not possible and I would have to drive back to the location I picked-up the truck. To compensate for this, I was offered a lower price and more kilometer than in my initial reservation. The day I went to get my truck, I was informed that the price I was told was no possible, and that I would have to pay by hour + any kilometer I was driving. The day ended up costing me 3 times the price I was told the day before. The employees at this location offered me a very bad service, and didn't take time to offer me a good solution other than "wait for the manager". When you're on a tight schedule on a moving day, this kind of answer from employees is very inconsiderate.

Rating:

5.0

La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois

Rating:

5.0

Thanks Chris for the very good service, we sincerely appreciate your efficient and your patience.

Rating:

5.0

Merci pour la gentillesse et la propreté. À bientôt MC

Rating:

1.0

L’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.

Rating:

5.0

Merci beaucoup

Rating:

5.0

Merci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐

Rating:

5.0

Merci très bon service,

Rating:

3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

Rating:

5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Rating:

5.0

C’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.

Rating:

5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

Rating:

3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Rating:

3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

Rating:

2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

Rating:

5.0

Staff was great. Even for English speaking me which I gratefully appreciated

Rating:

1.0

On a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.

Rating:

5.0

We moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.

Rating:

4.0

Quais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant

Rating:

5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

Rating:

1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

Rating:

2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.

Rating:

2.0

I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.

Rating:

3.0

Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.

Rating:

1.0

Service pas bon

Rating:

3.0

Tout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.

Rating:

4.0

Difficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.

Rating:

3.0

A l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Rating:

5.0

Merci pour tout !

Rating:

4.0

Le lieu et propre et le personnel professionnel

Rating:

4.0

Tout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Rating:

3.0

It was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.

Rating:

2.0

Les modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.

Rating:

5.0

A++++++++++++

Rating:

5.0

L’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Rating:

4.0

Encore trop tôt pour porter un commentaire.

Rating:

5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Rating:

3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

Rating:

5.0

Équipe vraiment sympathique ainsi que le service client . Merci!

Rating:

2.0

The staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.

Rating:

4.0

Parfois un peu trop lent aux caisses. Sinon tout est parfait.

Rating:

4.0

je pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.

Rating:

5.0

I would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again

Rating:

5.0

Good job guys!!

Rating:

3.0

Très déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.

Rating:

1.0

Je n'est pas été rembourser pour la moitiés du mois

Rating:

5.0

Bravo à l’équipe pour l’accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci

Rating:

1.0

Très grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci

Rating:

1.0

Personnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.