1) Around 9:30am las week, I returned the truck associated with contract 24709954; however, the receptionist refused to give me any kind of receipt.She asked me to go to the Uhaul site to complete the return; however, I let her know the link only took me to the regular Uhaul site and didn't give me an option to officially return the truck. Then she simply asked me to leave the truck and keys in a mailbox. I let her know it was unacceptable to leave the truck without getting any proof. Didn't make a difference. I called Uhaul customer service but the wait time took too long. I had to come back to work, so I ended up leaving the truck and the keys and left without a receipt. See the pics/video attached. Please ensure the uhaul truck is recorded properly and confirm so by replying to this email. 2) the receptionist in this location was rude and very difficult to work with. She didn't even let me go into the office - where there is AC - and had to stand outside in 110 degree weather twice -- when picking up and dropping off. This was very frustrating. VeryJaqueline S.
Customer Reviews for Westside Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone needs to be there.Frances V.
Less attack dogs.Wesley S.
First of all the attend was no help at all and was very rude since I arrived and when I returned the equipment. She kept my ID and also had dogs at her property to the point I could not get the uhaul what kind of business our you guys runningAylecia W.
Customer did not leave a comment.Hannah A.
The owners were rude, and racist, and very very slow and poor customer service. They really should not be a U-Haul dealer.MICHAEL C.
Customer did not leave a comment.Patricia S.
Confusion and complicated pick-up/drop-off process. Help wasn't easily accessible. I will not be returning to this location.Nykeara H.
The place was a back room of a car garage run by one person. They were helpful and kind. The location isn't the best. The real complaint is the U-Haul app/website. We spent over two hours trying to authenticate in order to remotely get our key but kept receiving errors. When we contacted support we were just passed back and forth. We will not be using U-Haul again and will be advising others likewise.ALEXANDER H.
They just need to have more people to work here but the lady was awesomeEspoir S.
this field intentionally left blankCarl L.
Having someone there to help process everythingAndrew G.
The check in process is ridiculously long. I did not know that I had to start the vehicle up in order to make sure that the vehicle was full so I put down that it was full and then I started the vehicle and found that it was not but I had to replace that gas. It took 30 minutes for my check in and took maybe about 10 minutes to bring it back and get all that done.kandice M.
The people of the shop were very rude and unprofessional. When asked out to get into the gate to pick up the truck they were not helpful. You should take you business out of this location because they are not professional and seem to careless about those who come to pick up one of your trucks. It's an like it not mine I don't care from these people.William C.
the truck was u safe to drive the transmission was acting up and it needed an alignment bad the truck was dirty inside and out bugs all over windows and the tank was empty . the wrong key was put in box for truck to use i will never rent u haul again I was suppose to get my truck at 730 I didnt get it till 930 if this is how u do business you should be reported to better business the truck was very unsafe to drive !!!!Henderson H.
I was charged for extra day for dropping the truck on time at the location but not knowing how to drop online on time. I had to call customer service to help me which stretched till 5pm. It is unfairMELVIN NEDUM A.
The location was closed and said the location was just for drop off. I needed to wait for my ride and he wouldn't even let me wait under the shade although there was no one there.William H.
Customer did not leave a comment.YVETTE B.
There is limited signage to display this locations. Was told to try and park the truck up on the curb. This involved blocking a busy street to beable to even get the truck into position. I was worried for my safety and those around.SHANE H.
How are you going to give me a quarter tank and then expect more than what was on there to begin witharmando O.
Place sucksBrett W.
Customer did not leave a comment.Margie W.
The lady at this location was very rude, she charges us for insurance we didn't want and made us feel bad about re-doing the paperwork so we wouldn't be charged for insurance. She didn't re do it, charged us a lot of money for no reason, she was rude and unprofessional. Not using this location again.Guadalupe G.
The after hours pickup was really easy and convenient overall, but this place is in a part of town that is very dark at night and there's no place to park. The trucks are left outside of a huge fenced area with barbed wire and three very scary junkyard dogs for security. It's a little stressful to pick up with the dogs barking in the dark and nowhere to park safely off the road. Aside from that, the truck was very clean overall and the previous damage was marked well and it worked out. I had to call the 800 number however because there were no instructions on the app for what to do with the keys for after hours dropoff. I managed to find the drop box but those dogs! It was intense. I understand why they are there, but wow.Christine S.
Customer did not leave a comment.Vanessa B.
Customer did not leave a comment.Katherine C.
The lady Honda pickup location was not at all customer-friendly. She was too slow, she took more than 1 He. to finish the process. The space we rented was also very dirty. It was an automobile workshop, outside of the workshop dead where couple of U-Haul vehicles. I had to hand over my driving license 4 times to her, I uploaded the driving license front and back at least three times.. too inefficient. Vehicle was also noted great. The return process was excellent.Murali B.
Customer did not leave a comment.Stefanie D.
Customer did not leave a comment.Jose F G.
Poor customer serviceFelix B.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.jacques C.
Customer did not leave a comment.Jose F G.
Train this location on how to actually rent equipment. I've rented or been with others who have rented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess ive ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It's 2019, no location should force people to check in twice because they don't know how to work the reservation system.Howard H.
It wasn't the location that I had I had a problem with. I booked my truck through the app and when went to pick it up, my reservation ended up getting canceled. I had to wait for someone to get to office and reschedule my reservation. I won't book through the app again.Christina L.
Customer did not leave a comment.Vanessa S.
Customer did not leave a comment.Matt G.
Customer did not leave a comment.MARIAN H.
Customer did not leave a comment.ERICA S.
Customer did not leave a comment.David C.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Gabriel G.
I feel that the advertisement on the web was false. The business hours for a Saturday was not adhered to; the office never opened. I was forced to leave the truck and not given the benefit of returning the truck directly to a person. Your website needs to be updated if the this particular location is going to be closed on the weekend.Venecia B.
Customer did not leave a comment.LUIS CARLOS V.
Cuatomer service was great. An older lady helped me with the entire process and was very pleasant.Joseph Edward H.
Customer did not leave a comment.JOSE NOR S.
Customer did not leave a comment.John Howard M.
Maria was THE BEST! we rented from a neighborhood dealer and they were so helpful and kind, also fast and every thing went so smooth. I will be renting from them again when the needs come up.Tiami Lyn T.
Poor communication. Truck was parked seemingly illegally when I picked it up. No parking available when I dropped the truck off. Very frustrating.Drew S.
Customer did not leave a comment.Stephanie L H.
I would never rent from here ever again the lady was rude didn't explain anything threw the keys on the counter didn't give me a walk threw I had to basically beg for the dolly.Upon returning things it couldn't have been worse I was given no receipt and was told to get the HELL OUT OF HERE.Never go to this place I have video to prove itMichael O.
Customer did not leave a comment.Aaron Charles T.
Customer did not leave a comment.Jason- Robert W.
They were nice but had no idea about the self pick up option or the app. So they tried to make me pay again and requested that i complete additional paperwork which was a hassle. they had to call stone and ask someone if i could do the self pick up.Adrienne J.
Older truck, wish it was newer. Ate GAS like crazy. Cruise control would be nice.FRANCES ANNETTE N.
The lady that rented the truck to me was very kind and helpful. No issues what so ever. I would absolutely recommend this place to anyoneDOUGLAS RAY H.
Customer did not leave a comment.Maria J G.
Could not reach anyone on the phone.. My Daughter and Son in Law dropped it off, a little hard to get all the information and pix they wanted. I will have one more trip to make in Sept. Thanks for everything.. Mike Senechalmike S.
Customer did not leave a comment.SERGIO D.
Customer did not leave a comment.Maria J G.
Customer did not leave a comment.Donnell T.
ThievesMATISHA LA SHEA D.
Customer did not leave a comment.javier N.
Customer did not leave a comment.YVONNE MICHELE L.
Customer did not leave a comment.MARIA J G.
Customer did not leave a comment.JESUS I.
Customer did not leave a comment.VICKI SUE H.
I will never go to this location again. We have bee to this location twice to return equipment. The women in charge was rude and not interested in helping me as a U Haul customer. She merely stated that she was closed. Her attitude was that I was annoying and by helping me I was ruining her day. She told me that she was closed and would not take my return. I told her that I wanted to drop off the trailer and where should I put the unit. She made a disgusted sound and repeated that she was closed. I told her that I could have just as bad an attitude as she had. She repeated that she was closed and waived me away with the return form in her hand. I said well f$&@ you and walked out. I tried to turn around in the parking lot when a man came over to my car and told me that he could turn the car, the trailer was still attached, around for me. I told him he was not going yo touch my car. My husband got out of the car, released the trailer hitch and backed up and then went forward releasing the trailer, hitch and all in their parking lot. We then left the place as quickly as possible. This is the second time we have returned equipment to this site that is suppose to be a drop off location for UHaul. This woman would not allow us to drop of the equipment because she was closed. However, we managed to drop off the equipment in spite of her. The first time she made my disabled husband and 11 year old grandson sweep out the unit before accepting the equipment, this time she is trying to charge me $15 cleaning fee. I will, of course, challenge that charge with my bank. The trailer was clear of all debris and in the same condition as when it was rented in Flagstaff.CYNTHIA R.
Customer did not leave a comment.EMILY BRYAN G.
Customer did not leave a comment.CHRISTOPHER MAUR M.
Customer did not leave a comment.SAMUEL M.
Lady at front desk very nice and helpful.KARLA RUBI M.
thank you for your help[ and comments.DAVID B.
Customer did not leave a comment.ANTWINE C B.
Although I brought the truck back at the fuel level I received it and I was still charged 5.3 gallons extra($26.50). This may be a common practice and repugnant to say the least. I've since cancel my credit card and will never use this location again.ADRIEN P.
Customer did not leave a comment.LINDA CAROL L.
Great people ... Terrible locationWADE S.
Customer did not leave a comment.PATRICE C.
Customer did not leave a comment.VICTOR GUY J.
Reservation was pointless had to re due everything there.ARIEL MICHELLE P.
Customer did not leave a comment.LISA MARIE M.
Customer did not leave a comment.JIMMY GAYLE H.
Customer did not leave a comment.GUILLERMO D.
Very poor service bad experience wouldn't recommend to anyone took truck with a certain amount of gas brought back at same level they said that it was higher when I took it my error was not checking before taking the truck and signing papers ended up with a 25 dollar extra chargeMARIA R.
I had to travel over an hour to get the truck I reserved, instead of 5 minutes which was my 1st choice. Why does your website say trucks are available when they are not?STEVEN PAUL S.
Customer did not leave a comment.MIGUEL F.
Excellent job on the phone and service at ALL timesSHARON KAY G.
Nothing at all. They were great.Armando L.
Customer did not leave a comment.SHANE S.
very friendly staffSTEVEN SHAR L.
Customer did not leave a comment.CYNTHIA LEIGH D.
have the representative do a better job of marking will the gas gauge is at time of rental. mine was Mark from there than it actually was in there for I want the pain more to fill it back to that location.MARK E B.
Inform the customer there isn't equipment to move furniture such as dolly, blankets/pads, rope. The customer can then decide to rent some if that's an option or go buy some before beginning to move.NEIDA JANET D.
Nothing at this place. Very friendly and helpful, nice people.LOUANN JEAN S.
Very poor location. BAD part of town. Hard to understand some people due to accent.PATRICK BARRETT P.
Customer did not leave a comment.ANDREW A G.
I think that good.SAREN S.
Nothing...everyone was pleasant. They were able to help us out with a last minute tow dolly.NATHAN EDWIN T.
Customer did not leave a comment.KEITH L.