Customer Reviews for Wojos Bait & Tackle
(U-Haul Neighborhood Dealer)

1,449 reviews

4245 13th St   Saint Cloud, FL 34769

(407) 957-1111

Location Hours

  • Mon-Sat: 7 am - 4:30 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(407) 957-1111

4245 13th St
Saint Cloud, FL 34769

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 4:30 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

U-Haul customer service told me I could get military discount on pickup. Wojo's stated UHaul does not give discounts.

Sara B. 
Rating:
5.0

Fast friendly service. “Thank you” to the manager who went above and beyond what she had to do in order to help us and to the rest of the staff for being so helpful.

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

Venancio D. 
Rating:
5.0

Customer did not leave a comment.

Edgardo R. 
Rating:
4.0

Customer did not leave a comment.

Audra R. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Everything was great. The staff was friendly and informative. The process was easy.

Lincoln S. 
Rating:
5.0

Floor inside the truck was full of sand on both passenger and driver sides

Laura M. 
Rating:
5.0

Very friendly staff.

Antonio L. 
Rating:
3.0

The man at the U-Haul place didn't know how to back the trailer up to the U-Haul

steve H. 
Rating:
5.0

U haul network seemed cumbersome. Location was very efficient but seems as i was delayed picking up my reserved vehicle i called 800# to be bounced twice til ‘Cindy''. She made several attempts to work the system to correct pickup time (after hours) but was unable. Without generating ‘mobile response' i coukd not get code to lock box and had to wait until next am when location got me in/out on new reservation. While location was responsive/positive and CS agent Cindy was cordial & caring. I lost valuable hrs when I couldve loaded up. 24/7 mobile response unit was not responsive. CS could not access/ generate code to get me on my way. Unfortunately. But I managed to get my materials to my event and had a nice,albeit less spectactular, event. At 73 yrs, i find technology less capable than human interaction. Empowering employees is key, programming AI cannot replace human connection in fulfilling human needs/wants. Humans are individual— algorithms apply to mass consensus not allowing for distinctions nor specific aberrations. Your People functioned admirably, your network computers less so.

JACQUELINE M. 
Rating:
5.0

Great customer service thank you

Laura M. 
Rating:
5.0

Customer did not leave a comment.

JAIRO C. 
Rating:
4.0

Not much. Just the fuel level was initially less than what was declared and the gas cap was out. But it was addressed immediately by the Franchisee upon after the issue was brought up. Overall it was a good experience.

Arnold C. 
Rating:
5.0

Great customer service

michael C. 
Rating:
5.0

Good job !

William A. 
Rating:
5.0

Customer did not leave a comment.

Otto M. 
Rating:
5.0

Customer did not leave a comment.

Ann T. 
Rating:
4.0

Great service and equipment was well maintained.

Evaldo A. 
Rating:
5.0

Location went above and beyond. I made reservations in my for another location. Uhaul changed it. We went there. But despite being on time location rented it to another- actually in front of us. They had an issue of how long it was rented and said they'd never give us one but for four hours only. We heard it and the others in front laughed at us as they wanted it four hours and got one without a reservation. My three day rental lady said I could come back and get it four four hours when they were done. Uhaul loves me to this location who couldn't use reservation but the employee and manager helped extend it after I left. I wasted hours and mileage and time getting it and couldn't get dolly rented either. Sad when you rent ahead and uhaul itself changed me to a place that refused and another location, this was, helped so much. But the stress of the move and trip after driving 19 hours and getting in 1.30 the night before to be treated so bad made the move a nightmare. Thank you to the salesman and manager for helping when others let us down so bad.

Tanya D. 
Rating:
5.0

Customer did not leave a comment.

Jolyvet C. 
Rating:
5.0

Customer did not leave a comment.

JAIRO C. 
Rating:
5.0

Thank you for a great experience

Chris R. 
Rating:
5.0

Was charged for an extra day although I dropped the truck off 2 hours early. Had to jump through hoops to get my 40 dollars back but didn't get refunded for the other extra 17 dollars I was charged

Patrick M. 
Rating:
5.0

Fastest time in and out for a Uhaul rental. Manager and staff were so friendly and helpful. Will definitely come back here if I have to rent again.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

The Best

RENE H. 
Rating:
4.0

Customer did not leave a comment.

connie F. 
Rating:
1.0

Customer did not leave a comment.

Margarita P. 
Rating:
5.0

Thanks.

Mateo L. 
Rating:
5.0

Customer did not leave a comment.

omar M. 
Rating:
5.0

Front suspension needs work, a little loose.

angel A. 
Rating:
4.0

Customer did not leave a comment.

carolina R. 
Rating:
5.0

Easy check out and check in. Representative was very helpful. Truck was clean and ran great. Will use this location again in the future.

Mark A. 
Rating:
3.0

the truck less than a quarter tank of gas when I received it. the tow trailer straps kept coming lose. a very dangerous situation.

Dennis F. 
Rating:
4.0

Customer did not leave a comment.

Antonio R. 
Rating:
3.0

Interior was clean but had a funky odor, like old vaping residue. Exterior was not clean. Love-bug season is now. Van should be serviced for wheel, steering, and break alignment. The van pulls to the right while driving, and one time needed to hit the breaks fairly hard and the van pulled to the right very strongly. Times are tight financially, and when I asked for a refund or discount because I had provided more fuel upon return, the answer was a sarcastic no.

JEANNE E M. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Friendly staff Easy in and Out and a pleasure to deal with

Robyn R. 
Rating:
5.0

Customer did not leave a comment.

Mary Angie F. 
Rating:
5.0

Nothing needs improvement!

eric T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

The check out procedure is a little confusing. It would have been helpful had I known that i needed (not an option) to have an account and that was how the check out and check in procedure was going to be handled. Checking in was easier because it was similar to ckeck out.

LeeAnn L. 
Rating:
5.0

Great Employees!

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

VARRELL J. 
Rating:
5.0

Everyone at Wojo's is great! Thanks for a wonderful experience.

KATHRYN R. 
Rating:
5.0

Everything was smooth. Manager was great. She went above and beyond to help us. Will go to Wojo's if I ever need a Uhaul again.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

it was an excellent experience

Valdezir D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

kelly C. 
Rating:
3.0

Customer did not leave a comment.

Yahaira B. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Joi M. 
Rating:
5.0

The transaction was flawless! 5-star service

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

franklin T. 
Rating:
3.0

It was a small location and I had to wait for 15-20 minutes to get help. I explained that the truck leaked and all the employee said was he would check it out and take pictures and get back to me, we never heard from anyone

jennfier B. 
Rating:
4.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa K. 
Rating:
5.0

Very friendly,

Brent B. 
Rating:
5.0

Employees and manager were wonderful! Would definitely recommend. Also, open 8am-4pm on Sunday!

Kathryn R. 
Rating:
5.0

The owner is very polite and helpful. I would definitely rent U-Haul from this location again.

Chamroeun R. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

The U-Haul online check-in and return online services are terrible. We are glad someone was on-site to help us out. The customer service on this location (forgot the lady's name working Saturday morning) was amazing! We were in and out in less than 5 minutes. The truck was dirty inside. Above all great experience with this location and the customer service they provided.

Samuel S. 
Rating:
1.0

The truck was barely running. We were afraid it wouldn't even make it to our destination. We called uhaul and they said the only thing we could do was call roadside assistance if it really broke down. No compensation for the problem and we were told we couldn't drop it off at a different location closer. I wouldn't use uhaul again.

Kirstin L. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Wojos has the best customer service! Greats staff. I've rented from them 20 or so times now. However the truck which is not maintained by them was not good. The inside cargo area leaked in multiple places causing many of my boxes to be damaged. When braking, the whole truck went hard right. The steering was extremely loose.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

jackie S. 
Rating:
5.0

Customer did not leave a comment.

milva S. 
Rating:
5.0

Customer did not leave a comment.

LuisA T. 
Rating:
4.0

Everything is okay

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
4.0

The After hours Truck return gave me an issue , i was frustrated because my phone kept stopping while i tried to answer the questions on the key drop box . Just dropping of the key and contract should be good enough , especially after dark

redell H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Very good costumer service

WILDEN R. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Before we left the pick up site we tried to open the back room door but we could not get it to unlock. The office closed and staff left before we could tell them. So we were stuck with an unusable truck for Saturday and Sunday. We thought it best to drop the key off in the drop box. Your records will show zero mileage. We cancelled the visa payment and don't expect to be charged under these conditions. Thank you.

THOMAS F. 
Rating:
5.0

All good

RAUL S. 
Rating:
5.0

It was all great. No complaints

JANET B. 
Rating:
5.0

Always a pleasant renting experience. The employees and Manager are wonderful! They always go above and beyond.

KATHRYN R. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
4.0

While the equipment was clean, it was old. The latch on the back door kept giving problems. We had to go back to the agent to get him to help with closing the door. Additionally, the app for checking out (not the agent's fault) just would not work. I took pictures of the dashboard about 10 times but they would not upload to allow me to complete the process online. I returned the truck last night at about &;30 p.m. The stated mileage on the receipt is correct but the gas contents are wrong - I left it at between 7/8 and the other marker to the right.

Paul W. 
Rating:
5.0

Quick and easy checkout. Wonderful staff. Clean truck. Will rent here again.

KATHRYN R. 
Rating:
4.0

The rental location have a great customer service, but the trailer was real dirty inside,,

Jesus G. 
Rating:
4.0

Im very grateful to this location of uhaul. The manager and the assistant both helped me make my experience better and quickly fix the problem I had with the truck.

Ricky J. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
4.0

Customer did not leave a comment.

Angelita P. 
Rating:
5.0

Have more trucks available

Yveline F. 
Rating:
3.0

Big improvement is that we shouldn't pick up a truck with only a quarter of a tank a gas in it the truck should've been full

VENUS E. 
Rating:
5.0

fast and excellent attention

AURELIO O. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
No reviews have been submitted for this location.

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