Customer Reviews for Ye Olde Gravely
(U-Haul Neighborhood Dealer)

395 reviews

231 S Churton St   Hillsborough, NC 27278

(919) 296-8872

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 296-8872

231 S Churton St
Hillsborough, NC 27278

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
3.0

One of the lights on the back of our trailer did not work. This was discovered during a check just before we pulled off the lot. The trailer was already hitched up to my vehicle, and there wasn't another comparable trailer available at that location. We had no alternative but to take the trailer and hope to avoid an accident or a ticket. That was extra stress we didn't need on moving day. Everything should be in working order BEFORE the equipment is even reserved. The check-in process at pick up was quick and straightforward. I had done the online check-in. However, the office was quite dirty and felt unprofessional.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Raelee P. 
Rating:
5.0

Drop off was simple and quick. Did not hold my unpackers up. Awesome!

Latonya V. 
Rating:
5.0

Mr. C. L. was very polite and assisted with returning truck. When I complained about previous experiences with my rental he gave me his number and said he would contact someone. When I called back he took my complaints down and told me someone would contact me this weekend; they have not and it's Sunday night. He advised me to call him back if I was not contacted. I could not have asked Mr. C. L for anymore than the excellent service that I received.

Latonya V. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Pat E. 
Rating:
5.0

Best Uhaul Place In Town

Mike T. 
Rating:
3.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

This was they best U-Haul experience to date. The truck was great, the AC was awesome, and CL is super nice. I will definitely be going back to Ye Olde Gravely for the next move. I appreciate CL.

STACIE S. 
Rating:
5.0

location and owner very friendly and accommodating. Truck was sufficient for a local move but might need a little tune up for something long distance. Overall it was clean and everything was operational, I would definitely go back and refer them.

Penny V. 
Rating:
5.0

The location was closed but we were still able to do business on a holiday. The owner was very kind and professional. Keep doing what you do and thank you so much!

Jenny F. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Fantastic customer service Highly recommend this location Very convenient too They were closed on Sunday but opened just for me. Thanks C.L. Haire you're the best

John R. 
Rating:
5.0

Thank you so much everything was wonderful

DAL'LASIA J. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Owner was really nice, this is my overall favorite U-Haul location

ELLIE R. 
Rating:
5.0

C.L. Haire who runs this uhaul dealership was fantastic. Helpful friendly courteous and kind

John R. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

They were very helpful with our situation that was a mess because the Durham location didn't tell us they didn't have our truck until 7:58 am by email when we were in their store in line for our 8:00am pick up time. The Hillsboro location worked with us on cost/ discounts because they had a different size truck than what our reservation was. And the lack of customer service at the Durham location provided. Would recommend this location and if we need a truck in the future we will use them again even though it's a 20 minute drive for us. Customer service was top notch

wendy S. 
Rating:
5.0

GREAT EXPERINCE - THESE GUY'S ROCK

Cole W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Great Thanks

John R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Improve the gas milage of your trucks..the one we used was a gas hog.. The location we rented from went above and beyond and he was very very helpful.

Anthony G. 
Rating:
5.0

Great location with exceptional service wouldn't go anywhere else!

Jamie E. 
Rating:
5.0

Easy and always helpful!

Lauren B. 
Rating:
5.0

The truck was clean but ran very roughly. I was told the catalytic converter was repaired after an attempted robbery. Very professional and helpful owner. Will use him again. Jerry and Marcus from Jerry's Moving could not be better. Absolutely recommend these guys for your small moving jobs!

William G. 
Rating:
5.0

Super Friendly & Quick Service

Mayra O. 
Rating:
5.0

Customer did not leave a comment.

KIARA P. 
Rating:
5.0

The whole experience was great. We got a great rate and the service was excellent. He was kind and thoughtful and helpful. I would definitely recommend this U-Haul dealer to anyone.

Cozzetta C. 
Rating:
5.0

Great service !

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

CL great to work with

MICHAEL M. 
Rating:
5.0

Always provides excellent service, care, and value. I don't know what I'd do if I couldn't rely on Ye Olde Gravely to help me with my work transportation needs. Reliable every step of the way!

Keri B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

We have a local catering company and frequently use these folks. They are so gracious and easy to work with- highly recommend!

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

We had several trucks we used at this location and was Closing on our house . Dates and times kept changing on the House closing and this location was AWESOME working with us. Thanks so much!!!

JOHN R. 
Rating:
5.0

The salesperson was helpful and friendly. Very highly recommend.

Heather C. 
Rating:
5.0

Fantastic experience The best uhaul experience I have had Highly recommend

JOHN R. 
Rating:
5.0

Excellent service Best I've experienced in uhaul service Highly recommend

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

REID C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Very helpful and friendly service

belkyz Z. 
Rating:
5.0

Consistently reliable, professional, helpful and kind. I know I can count on CL and Ye Olde Gravely to meet my transportation needs - I wouldn't go anywhere else. So grateful my small business has a trusted friend to support my work. Kudos to Ye Olde Gravely! Thank you!

KERI B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

The customer service was exelent Thanks again for your help

JOSE B. 
Rating:
5.0

We had to change our reservation several times due to weather and the team here was amazing! So helpful and kind about it!

LAUREN B. 
Rating:
5.0

Service that goes above and beyond and always have the inventory we need. Thank you!

LAUREN B. 
Rating:
1.0

More customer friendly uhaul associates. More organization and communication with other uhaul locations. Cleaner, more reliable trucks and equipment, as well as fuel efficient vehicles. Prices that do not fluctuate by the minute!!

CHRISTINA K. 
Rating:
5.0

Great Location - Super Customer Service. THANKS!!

COLON H. 
Rating:
5.0

Complete regular monthly maintenance checks. First truck had no tail lights, slick tires, and the light inside the bed seemed to have a shortage. Staff was EXTREMELY courteous, thoughtful, and provided great cx service. Definitely will be back!

TANISHA M. 
Rating:
5.0

Customer did not leave a comment.

LUCASALEXANDER D. 
Rating:
5.0

“CL” was awesome to work with. Not only did he follow through with his commitment to have the truck on his site the day of pickup he also called to confirm my request two times prior to my reservation date. Thanks again CL

David P. 
Rating:
5.0

Customer did not leave a comment.

LETRIANNA D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Fantastic Service Had van waiting for me all warm on a cold day. Highly recommend this location Probably the best I have experienced

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Very Helpful - Excellent Customer Service

THOMAS W. 
Rating:
5.0

Great Location - Got us in and out smoothly . THANKS !

ROBERT P. 
Rating:
5.0

The office was cluttered and full of people food, dog food and treats. The dog was precious though! The owner was nice!

JOSEPH B. 
Rating:
5.0

Manager was very accommodating and friendly.

Cheryl H. 
Rating:
5.0

Ye Olde Gravely consistently provides excellent service and always with kindness and professionalism. My small business often relies on truck rental and I feel lucky that I can count on Ye Olde Gravely to help me with my work. I won't go anywhere else to rent a truck because I know I will receive the best service and attention from CL (and Chico!)

Keri B. 
Rating:
5.0

Great overall experience! Would absolutely use their services again!

DAVID B. 
Rating:
5.0

Fast and Friendly Service - Thank you

ROSMERY O. 
Rating:
1.0

THE GUY WAS PRETTY GRUMPY WHEN I RETURNED THE TRAILER AT THE HILLSBORO LOCATION.

MAUREEN C. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Reliable, helpful, easy to work with, Ye Olde Gravely Uhaul gets the highest rating from me consistently. I can always count on CL & Uhaul to help me get my job done with ease and on time.

Keri B. 
Rating:
5.0

Customer did not leave a comment.

KEVINE K. 
Rating:
5.0

Customer did not leave a comment.

JAN G. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Excellent customer service and friendly staff. Highly recommend

Thomas W. 
Rating:
5.0

Nothing. Such Excellent Service. C.L. Went above and beyond during an arduous move. Would never go anywhere else. Highly recommend

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

I rent from U-Haul quite often. This is the best location for renting that I've ever found. I highly recommend Ye Olde Gravely. The owner will go above and beyond to make sure everything is as smooth as possible.

Gavan G. 
Rating:
5.0

Customer did not leave a comment.

Dorene S. 
Rating:
5.0

GREAT LOCATION - FAST AND FRIENDLY SERVICE

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KENDRA R. 
Rating:
5.0

Always excellent service!

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Consistently reliable, easy, affordable. I appreciate the service so much!

Keri B. 
Rating:
5.0

Nothing! This location is well managed, they are very friendly and efficient. Truck was very clean.

SARAH V. 
Rating:
5.0

This is a 5 star business run very well with good quality equipment and well run. The customer service was excellent and were helpful above and beyond. I highly recommend renting from Ye Olde Gravely U Haul.

JEANNE T. 
Rating:
3.0

Customer did not leave a comment.

Katie M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top