Customer Reviews for 1 St Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1 St Self Storage

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Peter N. on

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Tires were seriously out of being round or totally unbalanced providing a very rough ride

Travis Q. on

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Customer did not leave a comment.

Reginald T. on

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Was over charged when the equipment was returned a day early. The location's Internet was down and was unable to check the equipment back in. Had to call the location and Customer Service a total of (6) times. Hopefully I will see the refund back in my account in a couple of days.

Randall O. on

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The pick up locations were the problem the drop off location had good service Actually my last rental in ashville was pretty bad too Might be worth trying penske

Thomas A. on

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Dropped off on Sunday afternoon. Couldn’t finish drop off on line because my Mobil phone would not be located. I dropped it off and apparently everything went well. No contact

DOUG B. on

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First make sure the fuel is correct. My truck was picked up with 50 miles to empty and the paperwork indicated a quarter of a tank. My vehicle was full of sand and pine needles. Took a hour to complete the vehicle pick up.

Benjamin J. on

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Get more u-haul's and less car trailers or equal of the both

Julius P. on

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Very quick and accommodating

otto B. on

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Was scheduled to return the truck at 9 am. The business did not open until 1130, I left a message and dropped off the key I received no call back

travis B. on

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Didn't check to see if it was clean or not? Which I cleaned it out but would of been nice for them to even ask to help lift it off my ball..I got muscle n did it just fine but if it we're some old man he would of been out of luck

Dexter O. on

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Customer did not leave a comment.

JESSE P. on

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Nothing I was pleased with the way everything was handled.

G L J. on

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Ben K. on

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Connie Y. on

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Shawn B. on

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Lorenzo M. on

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Scott S. on

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Great experience with the staff and vehicle.

ken C. on

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Location was closed but was easy to get to and close to where we needed to be. Outside of location was very well kept. Would probably go there first if needed the use their services other than drop-off

Franklin A. on

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Nothing. The representative was fantastic. She was very helpful and went beyond the call of duty. Excellent service.

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Henry B. on

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Business needs to open earlier. Does not open until 11:30 AM.

Bill B. on

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Representative was Outstanding, she was professional, polite and went above expectations! However the experience of using and scheduling a U-haul was horrible! Most likely won’t be using again!

Alexis G. on

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I had previously made a reservation to pick up a uhaul about 30 minutes away. We showed up and were informed by a call from the owner of the site that we could not get keys for the unit because he did not do pickups on this day. Luckily, this site in Springfield was nothing but helpful and got us everything we needed. Still upset that the original reservation was such a mess, but this location in Springfield is fabulous.

Stephen G. on

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I used the truck for 37 miles I got charged for 237 mi. This is unacceptable.

Robert B. on

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Roger M. on

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CHAD K. on

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