"just drop it off" they said.
neville p
Customer Reviews for Rylo Gas Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have competent staff to start with. Was double charged and STILL waiting for the refund. Over 2 months now
Joseph BThe truck was dirty inside and out. I had to clean the cab interior, and I had to clean the interior of the cargo area, before I could use it. The cab and cargo area were full of mud, dirt, and dust. No windshield washer fluid. The driver's door lock was not functional and I had to climb in through the passenger door/side to get to the driver's side and I am mobility impaired. So this was very, very difficult and exasperated a few injuries. The trailer jack was buried in the gravel, and took over an hour to connect it to the truck The trailer to put our car on, had two tires on left side, with steel cords coming through the rubber. I did not notice this until the next morning. The truck could not pull trailer safely. The truck was unable to reach 90 kmh. It had no power to do this and it was unstable. I left the trailer at a U-haul dealer, and my wife had to drive our car 1,600km which she was not comfortable with. We have not been credited for trailer rental. We didn't use the trailer! It was not usable! It was returned the next day. Our entire trip was marred by this disappointing rental. So many calls were made to U-Haul with no response.
GERALD OEasy drop off and deposit was returned within 24 hrs.
David SLower the milage rate for in province moves
DALE GI did not rent equipment today , this rental was some time back
DON CThe truck roof leaked and several boxes got wet. I haven't had a chance yet but I will be reaching out to customer service regar5this issue.
Meghan PThe clerk at this location was too busy to check over the unit when returned. I haven’t seen any type of invoice to tell me what the extra $117.00 charge was for. Once again…… NOT IMPRESSED!!!!!
Shawn LThe uhaul website is almost user friendly! I found the return an pickup quite cumbersome!
Steve PI dropped it at 4:50 pm and neither girl really seem sure what I should do other then drop the trailer anywhere.
Stephanie TThe U-Haul web site was slow and not working properly. I was not given any information that the texts I had just received from U-Haul were instructions for checking and confirming equipment conditions and also the after hours drop-off procedure which is quite extensive and involve setting up an account etc. I also found the on-line drop-off procedure didn't work and wouldn't accept the location on my mobile phone. They should also give out information as to the gas milage to expect on these trucks. Not very good. Almost 30 Litres to the 100 Km.
Matthew DIt was a pain the butt . No fault of the rental but taking it back was almost impossible. I took it to a different location then my agreement and they wanted $180 to return. I declined and left them attempted to return it to the proper place but it was closed ay 415 pm. So I hauled it back to where I got it from and finally go rid of it. A Overall a frustrating day.
Peter Wi was charged 25.00 for a cleaning fee which we did sweep it out and clean it, it was given back exactly the way we got it
Laurene PI did not receive all the equipment I ordered but was charged for it. I asked for an appliance dolly, a furniture dolly and 12 furniture blankets. I received an appliance dolly only and only 6 furniture blankets. I was charged for items I didn’t have.
Patricia BNo UHaul rep available - just direction to website for self-return. No method to secure trailer or blankets.
Steven JZack and Matt at the call centre were excellent!
Melanie D