Customer Reviews for 1000 West Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1000 West Storage

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William C. on

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Michelle S. on

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Elizabeth F. on

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Everyone at the Hershey location were so nice and helpful However, I had several challenges when checking in electronically. Check In was easier after downloading the app. So, might be good to recommend ppl use the app rather than a browser. Also, I was not aware that there would be an addition required step when picking up the van. Would have appreciated knowing this in advance so I could have brought my passport information or let a second contact know that they would need to be awake to verify.

John B. on

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Michael W. on

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All went well. Thank you!

CHRIS G. on

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Incredibly helpful staff—were more than happy to help us load my car onto the trailer and teach us how to detach it. The truck couldn’t have been cleaner and was in good condition for a long drive.

Kathy H. on

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Puneet K. on

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William P. on

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Great customer service and attentive to needs.

Mitchell W. on

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Bruce H. on

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Fantastic experience. helpful staff, excellent vehicle

Chenchen Z. on

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Thomas M. on

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Mary Ann L. on

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Katey B. on

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Michael Y. on

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Everything went very smoothly!

Elizabeth F. on

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Rachelle R. on

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Great service and very Friendly, they went above and beyond to help me on my moving day. It would be nice If possible provide written or verbal instructions on how to detach trailer to allow for unloading of uhaul truck.

John R. on

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Richard H. on

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Charles G. on

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I do not think it is in the best interest of the customer to put a cart inside the truck "in case" the customer needs it. I need the room so had to cut the seal and take the cart out to have the room I needed. Seems kind of chintzy of Uhaul's part and is short changing the customer on the advertised space available in the truck.

dean d. on

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Nice family running this business

Scott L. on

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Nothing

David L. on

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Raafat D. on

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The lady in front office was very nice, polite, and professional.

Robert M. on

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The office personnel were friendly and helpful. (I didn't get her name)

Steven L. on

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Susanna T. on

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Nothing - great folks, very helpful.

Thomas R. on

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Louis M. on

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Everything was perfect. Thanks.

Katherine P. on

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Michael B. on

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Eric S. on

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Great and quick service, very friendly. The van was basically brand new and super clean. Overall fantastic experience.

Allen F. on

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Nothing. Just meet doing what you are doing .

Leonard K. on

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Excellent customer service

Doug W. on

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Truck had contract from previous customer in visor. Trash under seat. Brakes squeaked. Tires almost bald. Customer service counter lady was good.

Steven L. on

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MILLY F. on

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Very convenient and easy to get in and out

Kevin B. on

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Steve Y. on

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The onsite customer service representative was very pleasant and helpful.

Suzanne R. on

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This location was not very busy. The people were very helpful as I had never rented a U haul before. I strongly recommend this location.

STEVEN S. on

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Charles D. on

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Adam F. on

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dave b. on

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Julia H. on

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This is our favorite U-Haul location! The people there are always friendly and on top of everything and the trucks are so clean

Elizabeth G. on

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Cecilia B. on

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Todd G. on

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Friendly people, easy to work with. Very helpful.

Delenor W. on

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I live in Hummelstown, and I found this location hard to find. I went up and down Chocolate Ave. looking for the location.

Bonnie S. on

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Barry T. on

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Everything went well with the rental of the trailer. They were very knowledgeable and safety conscious. I will rent from them again.

Jennifer O. on

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It was a great experience no need to improve! Great customer service and it was easy quick and convenient to make the reservation!

Matthew W. on

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Bill W. on

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Pleasant professional staff. Nice people. Very helpful.

Kathy D. on

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Paul B. on

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Our experience with the scheduling representative Heather was horrible. She was rude and condescending and refused to help in any way. When I called back in to scheduling on Saturday morning they bent over backwards to help and find us the correct size trailer quickly giving us the $200 credit that we were told the night before that we were out of. Friday night Heather told us the money we had already paid would not be credited to the next trailer and there was nothing she would do for us.

Mike C. on

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Dorothy was great finding what I needed to get my broken down vehicle home a 100+ miles away.

Albert I. on

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excellect drop off, nice people.

Monty G. on

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Glad you were close and easy to rent from.

Carl F. on

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The folks here are so helpful and friendly. They went over and above with every visit...getting more boxes and paper, rescheduling due to bad weather, and the pick-up and return. We highly recommend doing your UHaul business here!

ERIC A. on

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Gary K. on

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Have a slightly larger customer service area.

. on

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Quick. Friendly. One of the best U-haul experiences I have had.

Michelle M. on

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Jeff M. on

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Mike H. on

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I wouldn't change anything. Customer service was excellent and very personal.

Chris G. on

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Douglas T. on

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The customer service at this location is second to none! Very friendly, helpful and truly concerned for the customer.

Kaitlyn D. on

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very helpful lady. good location next to storage unit. clean and ready truck.

Angie R. on

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Such great people to work with. Pleasant and just generally nice. If u need to rent a U-Haul I close to or around the Hershey area don’t look any further and use this place for sure!

Dave L. on

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Great service, very nice people. Would strongly recommend.

Laura P. on

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Cherie M. on

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Muhammad A. on

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Taylor G. on

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Abdellatif B. on

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John H. on

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Everything was perfect! Not a single complaint from me!

jeff t. on

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Timothy A. on

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Sabrina D. on

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Phone Service was Amazing! Had to call a few times due to severe winter storms halting the move. Did an overnight drop off so I never met with the staff. But drop off was processed as soon as staff opened for the day. Thank you!

William Gregory L. on

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Fast, no hassle, convenient, smart phone-based. Win, win. Thanks Dr. Greg Larsh

Chadd N. on

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Very friendly staff. Equipment ready on time.

Joseph D. on

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Jerry K. on

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Michael B. on

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Great service, really like the indoor pickup facility.

KURT B. on

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Absolutely nothing!!

Helen S. on

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Robert P. on

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This place is very convenient and the folks who run this center are top notch - well organized and very polite. Will definitely rent from here again.

Andrew T. on

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charles t. on

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WALTER A. on

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Kelly N. on

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Quick and easy service. Thank you!

Jennifer H. on

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donald m. on

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The young lady came on a Sunday so we can get our truck. 5 stars for her and was very friendly and caring.

CAROLYN C. on

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Great service, great location and the truck was extremely clean. It's like the truck just left getting detailed ! I will never use anyone but U-Haul... Thank you for making this move so smooth... !

Steven L. on

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Gregg R. on

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Gertie is awesome!

Bridgette w. on

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Janet W. on

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