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JANELY T
Customer Reviews for 1127 Fuel Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service at the location was great with O'Neal and loved the after hour drop off being we went a little overtime due to NYC traffic. But the truck itself wasn't working properly with the fuel Guage and also felt as if the transmission wasn't shifting gears properly.
Ryan OI can't think of anything you could improve for the next customer. The wonderful man who was working the end of the night on Wednesday (9/13) went absolutely above and beyond to allow me to pick up my rental even though I was running late and missed my original pickup time. I think his name was Vaughn (or something that sounded similar). Thanks to him I was still able to pick up the rental and use it to haul home a crucial piece of furniture. I could not have been more relieved and impressed by his help.
MARIANNA RThe guy at the front office has serious issues, made us extremely uncomfortable. He was cursing, talking badly about his job and UHaul, and acted like it’s our fault. He yelled at us saying we made an online reservation and we didn’t need him, and then he put a CLOSED sign at the door. We almost left because he scared us. Ridiculous and unacceptable.
Batuhan AVery Helpful Staff
Roy DThey closed early, luckily just as we were pulling up. So we were able to ask what to do and we’re told to park anywhere and drop the keys in the lockbox.
jennifer pNothing
Victor CThe van was double booked so we lost about 30min of our 3 hour reservation. The employee handled it well but incredibly frustrating.
Rubin CThe parking is street parking which makes it very difficult to find parking spots. Other than that, excellent service and convenient location.
Cory RGreat service. It was just hard to find a parking space to return the rental.
Tony KJust keep doing what you're doing
carlos tLiterally just the bowels of Bushwick, you park where you can on the sidewalk, which probably smells like piss.
Lilah LSmooth process
Jonathan RWhen we arrived at our reserved time slot, no one was present. Then a line of people also with reservations started to cue up. It might be good to staff the office with more than one person as he was out checking on trucks. Otherwise everything was ok. Thanks
Andrew RThere is always no enough parking spaces around the location when returning an equipment.
Hyunjun KThe location said it would open at 8am. The person working the counter did not arrive until 8:35am. It was unprofessional to say the least.
JAMES NPersonnel was great. Small problem with trying to find parking.
Mike DI booked a van pickup at 6 am days in advance, no issues at time of booking but then my reservation was switched to 9 am just hours before my pickup time because this location does not support Mobile check in. No one reached out to me to call out the change or explain the limitation. The employee at this location was super helpful but I did have to wait around until it opened. I almost missed my appointment that I needed the rental for. The system should not have allowed the mobile pickup booking in the first place
agnes sthe vehicle I was offered had no side mirror. When I went to talk to the attendant for a replacement, he obviously has no idea about the condition of the vehicle prior to giving me the keys. The pickup office was also mess. It’s hard to believe it was in this condition for any customer to experience. And The U-Haul vans all up and down flushing were covered in graffiti and not well maintained. How can you rent vans like this to your customers? This was by far the worst U-Haul location I’ve ever been to. I would not recommend this location. 1 star. FYI - The staff guy working was fine and helpful - he probably didn’t realize the broken truck he at first gave me. But maybe two people should be working the front.
Doyle BVernon was amazing. Thank you!!!!!
JAIDEN WWe were sent here without UHaul updating us about the move. They helped but the rating is for UHaul not the location. You guys are the worst!
Yonatan VNA
Mariel AReturning the vehicle was extremely difficult. There is no central yard, and customers have to find street parking on their own. Very little guidance is given for this process. Also, the staff were out of the office at 2:30 in the afternoon for "lunch" which meant that I had to use the after hours online check-in process. This is not a simple process. The photo process is particularly tricky, and it was pure luck that I went through the online process before dropping the keys in the box. This location, with staff who close the office during business hours, is best for advanced users who are already familiar with the neighborhood, and the online check-in process.
Jeffrey HKeep up the good work.
VICTORM RWay too long sign in. The app keeps taking me to the top of I leave it for a second. Too many emergency contacts. Too many times asking for my driving license proof.
Netanella HI was billed incorrectly, the AC didn't work, the vehicle smelled unclean, the service wasn't good.
Eunika SPlease note: The service person was wonderful. With that said: There was very little cell service at this location. It was extremely difficult to find a parking place, Difficult to load the necessary app Took forever to navigate website, and post required pics. Got charged an extra hour as a result The customers that were helped, before me, as I was picking up the truck, reported being threatened when they parked their truck. NOT SAFE.
Jacob MOn your website, I was allowed to book my truck pick up at 7am. When I got to the site, they didn’t open till 8am. Really wish if your website and stores aligned with time. Thinking I was able to start at 7am, I hired mover workers at 7:30 and wasn’t able to start till 8:30.
Christopher GThe right mirror on my truck was broken. Sketchiest drive of my life. Would not recommend.
BENJAMIN OThe rear view mirror to the right was not working, my nephew had to hold it every time I needed to change lane in order for me to see if there were any cars coming
HUDSONS KThe customer service representative was fast and helpful
Brandon MPerson at the counter was excellent, kind and very helpful.
MONIKA SNothing was easy about the process. This was the third location I had to go to to pick up the Truck. Nothing went smoothly
Joshua WThe customer service rep was great! he made it painless, in which I am most appreciative of. He was dealing with some adversity when I entered the location, and handled it in the most sincere way
anthony mThe service was good and the van was in perfect condition.
ISABEL MNothing. The rep was excellent and attentive
Alexandra DOvercharged. Lied about mileage and fuel level, entire back of van was covered in motor oil.
George II don’t have any problem with what you are doing now
kedrin rinstructions in app suggested returning truck to lot at a location that did not have a lot. had to park in street
Ben Rthe only reason why I’m rating it one less than 5 stars is bc i had to return my rental (from bushwick to west harlem) to bushwick instead of dropping it off at a closer nyc u-haul location. other than that the attendee was calm, helpful & answered all questions respectfully. parking the rental may be a little tricky at night but that’s anywhere in brooklyn honestly.
Tojyea MService was excellent. A little tricky to find parking upon return but thats all i have for you. Everything else. Seemless
Simon SGreat location an good customer service .
Lindon FThere was no dolly available as I had reserved one, which was quite inconvenient.
Jodi KThe best
Rishein THonestly the app is horrible. It’s so slow and kept crashing or saying no network and it made the entire mobile booking process horrendous and made me have to rush cuz it ate up 30 minutes of the time I booked.
Taylor HThis location is wonderful I have come to this location before and my experience then was great too. What I would like to see an improvement is for this location to have a permanent dedicated lot for all their vehicles . That would make picking up and returning faster and easier and not to mentioned meticulously organized .
Jonathan DThe U-Haul truck that I rented had a bad odor. There wasn’t anyone at the physical location and I had to call to get a rep. I ordered a hand truck with the U-Haul and my location didn’t have any. Overall bad experience.
Earl DTo bad this location doesn’t have a dedicated parking space for its vehicles. Besides the parking issues I have been renting from this location for many years for its convenience. Thanks
Manuel SMy UHAUL specifically had CRAZY leaking going on in the roof, I actually had water leak ALL over all my things inside the cargo van. Everything was wonderful EXCEPT for that which was a big deal. It would be nice to have some of my money returned.
Chloe TRemember my utility dolly
Luis PThe cab of the truck was filthy. We cleaned it with spray and paper towels and our paper towels were black. When checking out I checked the box that says the truck needs to be cleaned and I was charged $25 cleaning fee! The truck was filthy when we got it, it was a completely unfair charge.
Kamrooz AI never got a receipt and I am still waiting on it.
Sheryl RIf you want more info email me or call you have my number. The truck rented to me shouldn't of been used for a cross country road trip.
Mark MInterior windshield was dirty and you could not see. There was only a quarter tank of gas. The rails in the box were broken.
MILES HGuy at the desk at 830 am was really helpful, took care of everything That was nice return after a stressful move
Declan SNo parking Available and no moving blankets available !
Robert W