The trailer had one wheel that was replaced and had a different offset on it. This caused the wheel and tire to stick out further than the rest of the wheels and the fender.Shaun F.
Customer Reviews for 123 Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more available. Make customer feel like you care about your service. Don't make customer have to wait for you. If you can't then you should, at least, check in with the customer to keep them posted on your progress instead of leaving them dangling/wondering if you're going to show up. You should be first to call them with an update on your whereabouts not the other way around.RHONDA S.
I am being charged over $400 and have been told the â€œrefund is comingâ€ for over a 3 weeks. Still nothing has been resolved.nicholas C.
Give them some more instructions to drive safely.Ayesha S.
More signage to find it better.KATHY J.
Customer did not leave a comment.Peter G.
At location the person that waited on us pulled the 5x8 trailer out of the weeds after moving an empty pallet and other "junk" that was in the way to back up and connect the trailer. We had stopped by a week earlier to determine what type of hitch to purchase and the only suggestion was a 2" ball. Well we purchased it and when we arrived it didn't work since the trailer was sitting so low in the rear and the tongue was to elevated for the ball to attach safely. I questioned the connection and the individual on the phone said it should work ok and if it didn't we had insurance to cover if problems arose.Nancy D.
Customer did not leave a comment.Wanda S.
We couldn't wait to leaveâ€¦did not feel safe.Kimberleigh S.
Customer did not leave a comment.Gregory B.
The place overcharged me for an extra day for picking up 14 minutes before my scheduled pickup time. That's very bad business. I will not use that location ever again.Matthew J. C.
Customer did not leave a comment.IRVING V.
Check tires b4 you leave.Tim B.
If you are going to charge for 2 gallons of gas each customer should start with a full tank. That way it's easier to replace gasJohn K.
I dropped the trailer off on a holiday so nobody was there to help but all went well anyway.ALETHA B.
I'm totally satisfied the location where we rent it from was so convenient and the staff member Mr. Marquez was amazing and provided me with an excellent customer service I will definitely rent at this location again.MARILYN R.
Customer did not leave a comment.JASON B.
Very nice people help me greatly was quick proficiant excellent doctor NewmanALAN N.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.BRYAN D.
Customer did not leave a comment.LEWIS P.
Customer did not leave a comment.THOMAS S.
Employee spoke limited English. Tools were very limited. Didn't know my hitch ball was upside down. Site needs improvement. Owner was very curtious while doing final arrangements over the phone.Jackie M.
I dropped off the equipment after hours. The people were very supportive and guided me through the process. Very professional!!Perry W.
Customer did not leave a comment.Anthony W.
Although the system was slow and took longer than expected to check the equipment back in, the gentleman (sorry I didn't get his name) was very friendly and apologetic. He definitely represented U-haul well.TROY S.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Mark C.
Very very friendly and the gentleman made the process super easy.ESTHER S.
Too close to a busy Highway.GARY F.
Customer did not leave a comment.dan M.
Just as planned!Harlen V.
They are never there and don't answer the phone corporate does !!Joe R.
Customer did not leave a comment.DAVID B.
Man there did not speak english. Had to call his son whom was still in bed and I had to facetime with this guy while he was still trying to wake up with a video of this guy obviously still in bed. Extremely awkward. NEVER WOULD GO BACK TO HIS LOCATION. PULL HIS FRANCHISE.Benjamin S.
Customer did not leave a comment.RANDY T.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.RAYMOND M.
Customer did not leave a comment.SHARON H.
Easy to deal with and quite friendlyJAMES M.
Customer did not leave a comment.Jayantilal P.
I had to to unhitch the trailer myself.Philip M.
Customer did not leave a comment.Gary T.
I reserved a 10 foot truck. Was given a much larger truck. Had no time create another reservation at another facility to get the equipment I had originally ally reserved. Really added unneccesary gas cost and pita to my trip. Next time Penske perhaps...MIGUEL C.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Peter S.