No one came after calling the number, to help with check-in. This location is a shack, with no one there during normal business hours. My cell reception was poor here, so very difficult to manage a turn-in using the app, without the attendant present. This location is basically a gravel parking lot with a drop box.
Gary P
Customer Reviews for 145 Rental Storage & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was dark so taking pictures of the truck would not work. Could not load the uhaul app while at this location so I could not complete the drop off online. This should not be a 24 hour drop off location since internet is spotty here and it's too dark after hours to complete the check in.
James BFriendly
Brian RThey said drop it off. We will check it in later. That is all. And on the phone at that. What the heck is going on with the people who rent your U-Haul equipment out. And with U-Haul all together. I did not deserve to be done this way.
Angelique RNeed to have an office on site
dan jAwesome customer service!
COURTNEY GExcellent!
Kevin CHad a previous problem with the trailer last week with a tire and the district manager looked at it and said nothing was wrong with the trailer. Carl had someone else look at it and the belt was busted in the tire so Carl took care of the problem and i finally got the car i needed to move. Carl went way iut of his way to make sure I got to use the trailer this weekend
John DTrailer has a bad tire and would vibrate my qhole truck. I took it back and the district manager said there is nothing wrong and will not refund my money. I did not ge t to use the trailer
John DOverall good experience
SUSAN RThe guy running things around there was very polite. Everything was friendly. I will return.
Michael BThe truck door wouldn’t even close all the way. The truck was dirty and honestly smelled like shit. The old man was super nice and polite but a super shady place.
Christopher DThe gentleman who owns the place is very kind.
Donny CGreat Service. Easy and convenient. Will rent from here again even for small jobs!!! Thank you
Laura MGreat location!
Rick GLocation did not have the moving blankets equipment that I had reserved online, and did not offer a refund.
Dalyn RThe gentleman was very polite and helpful
Allen WHe was very helpful and very nice. No complaints at all!
Cindy SWhy not keep the fuel tanks full? the truck had 1/4 tank of gas when I picked it up and I returned with over 1/2 tank but U-Haul wouldn't reimburse me for the extra gas. At $3.29/gal I took a huge hit. Car rental companies keep their tanks full and their customers do not risk getting ripped off on gas. Take note please.
PHILIPPE FNo one there, looked like no one had been there in years
JOSEPH KVery satisfied!
Carey PThere was a very nice older man running the pick up location, he hooked the trailer up before I even got there and without me asking. He answered all my questions accurately, was knowledgeable and was happy to help. Unfortunately, my cargo transport trailer tire busted in the middle of the 1700 mile journey. I noticed, while demobilized on the side of the highway, that the brake fluid reservoir for the cargo transport trailer was bone dry, the cap was only hanging on by a thread, and the boot attached to the cap was shot! The tow truck driver filled up the brake reservoir after finishing with the blown tire and the truck’s braking power was 200% Better. It explained why my rental vehicle’s brakes were horrendously below average when keeping in mind the capabilities and load. After I informed Uhaul of all of this, of which by the way , Uhaul customer service was very assuring and helpful and all I wanted was a percentage to be refunded from the rental cost. I was told to speak to the drop off location for help after I drop it off and a possible discount for putting such things as my life’s possessions at risk, as well as my life and the life of other individuals. There are people who are not very mechanically inclined, and had that gone unnoticed by someone else renting, driving through the Colorado Mountains would have been extremely dangerous. But, The drop off location in Utah was extremely incredulous, not taking into consideration and denying the circumstances explained above. and providing me with absolutely no help and assuming Uhaul would be of zero help as well. Given the situation, I would like Uhaul to help provide me with a discount on my rental, and to please contact me.
Gene TI originally agreed to pick up my uhaul in Mariah Hill Indiana, which is 10 minutes from my home. Two days before pick-up I was told the u-haul would be in Jasper, Indiana, which is 30 minutes from my home. The day before my pick- up I receive a text saying my u-haul was in French-Lick, Indiana. Which is 58 minutes from my home. This is a poor way to do business. I received no compensation.
Mike GThere was no dolly or furniture pads but everything else was good.
Jennifer PCarl was extremely responsiveness, helpful and accommodating with our rental.
Amberann DHave the equipment, truck was rented out when I got there.
Mark HFirst off by guaranteeing equipment is there.. I had a reservation for auto transport 18 day prior an company didn't have equipment I traveled to for location in Louisville an had to go 1hr 45 mins out my way to get equipment... the gentleman there had us waiting another hour only because they wasn't informed i was coming. The whole experience was very poor an upsetting.. but there customer service was excellent hook up everything for me an got my car secured..
Johnathon RVery good to work with!
Kathy WGreat location!
kathy wThis location is great!
kathy wThis complaint isn’t about the French Lick location. It is about J&J motor sports near Jasper Indiana. I reserved a truck at J&J. I showed up at the place on time after a 3 hour drive only to find out that no one there could do the paperwork!!. Most places were closed. I found one place open in French Lick. A 45 min drive there and back on top of 3 hours drive. And, we had to get a bigger truck because non below 26 foot was available. So, I spent 30 extra dollars and gas and 50 more for the bigger truck. I’m very unhappy.
Jason SThe man did NOT hook up the lights at all. Just said to go over some bumps & they'd come on, We ended up calling roadside assistant. Also, he could not account for the difference of charges on my credit card. We will not deal with him again !!!
Eldon PI can send pictures, but this place needs a corporate inspection, it’s a absolute joke of a establishment. Office is in a literal shack, in the woods, exposed electrical wiring in office.. trust me I have photos and will be posting them if I don’t receive a call. 2178982949. Nobody should be renting from here.
Karl LThe U-Haul agent at the pick up point was very friendly, easy to work with, & extremely helpful!! He went over & beyond to help our move be as easy & convenient as possible, allowing us to drop off the truck & equipment at the most convenient location for us. My overall experience at the pick up point was extremely positive!! I so appreciated working with this gentleman! Five star plus!!
Melissa MGreat location
kathy wCarl was amazing and made sure everything was ready to go and that the whole experience went flawlessly.
Jeddiah PIt would be great if you could put 2 pickups on this lot i think they would be rented out a lot not very one has a pickup we need one from time to time it would be great for bussnes. thank you.
Paul MCarl was great to work with for our haul.
Scott POnly if they lived close by it and did not have to drive 66 miles out of their way like I did to pickup and drop off...and not cost 30.00 dollars to drop it close to home
peggy oAll went fine
david p,
james beverything was fine..
Ronda BCarl was great to deal with and very informative with the trailer I rented. I will definitely be coming back for all my trailer/truck rentals. Thanks Again!!!
Travis BOffice area needs cleaned out. Clean up around building. Make it look like a professional area. The people who work there were nice people.
Bradley TReservation was made through the 800# because your web site was not working, the man at the site had problems with the web site, was there for an hour trying to get our truck, then was told to have it back by 10am the next day, did not have the truck a full 24 hrs but had to pay for the full amount of time.
Bonnie DIt's good to know there when a trailer is needed. Much cheaper than owning one.
Donald BFast and easy rental. Satisfied :)
Kevin CGreat location!
kathy wWhen I reserved my truck, I chose to have a dolly added to my rental because I was going to be moving heavy appliances. Upon arrival, the U-Haul associate informed me that there wasn't a dolly for me to use, but I could use the furniture dollies if I wanted. At the site where I was to load the appliances, I found that the truck did not have a ramp. Maybe it was stated in the fine print, but it came as a surprise to me and it was an inconvenience.
Nicholas DNothing. Carl is a pleasure
Scott DTreat your current customer good, instead of harassing them on the phone about a future customer. Supply what you promise. Not happy! !!! Location is French Lick, Indiana.
phillip aThanks . Very very good service. Don't see any improvements need at this time.
damon jThe drop off location was creepy
kirk bGreat location!
kathy wCould allow Van to be available. Rented truck and only needed a Van.
Eddie LGreat. Location!
kathy wGreat location!
kathy wVery nice older gentleman
Brian ZVery pleased with the equipment and service. Will definetly use again and recommend.
James .I reserved a truck a wk in advance. My location was not going to be open so I sat up the 24/7 phone pick up. When I got to my pick up location & began my phone pick up it didn't work. I called 4 different times to speak with a representative. Each time I wanted 15 minutes plus to speak to someone. Each time I was told they fixed it & never did. Finally I was told there was a glitch in their system. This was 2 hrs later. The only choice I was given was a location 45 mins away! Since I only had my moving crew that day I had no choice. I drove the 45 minutes one way & started on my way. It began pouring rain. I turned the wipers on & there was no drivers side wiper!!!! We also had to do the move in the pouring rain because of the delay!!! Worst moving experience I have ever had!!!!!!
Melissa Eit was dark and the location was hard to find
Martin AGreat
kathy wThe place looked like a scary junk yard with a rutted,muddy, potholed drive, abandoned vehicles, weeds and junk everywhere and emaciated stray dogs. I was waiting for the sound of banjos or meth labs exploding and would not have stopped to drop off the truck there if I hadn't had my husband with me. Absolutely horrible place.
ROSEMARY S