Very nice customer service
Rosanne N
Customer Reviews for 1550 West Service Road Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me for gas I didn’t use!!!
Lawrence CThe trucks engine was straining to shift gears. And I know that truck I've used it B4 in my last move and the move before that. The van is old and swallows gas faster then an American family at a buffet
Joseph MThe truck needed to be serviced badly, power steering and transmission need to be looked at and the engine was getting very hot so the oil might be bad too
Riley ONo dolly available. I ordered a dolly and wasn’t on the truck and none of the other trucks
Giovanny MAt location big time language barrier. I don't speak Arabic. Back forth on phone Mgrbhimr. Waste over an hour of my time..I do not send to this location. Awaiting my refund on over charges.
ROSS PExtra charge
SANJAR SCustomer service at the gas station was great
Alejandro RExperience was great
MATTHEW MAbility to act as customer service assistance for the U-Haul products
Daniel Dthe steering on the truck was very poor, need an alignment or something. every bump we were all over the road. even took a 10 minute video of the steering wheel and how difficult it was to keep the truck straight. now I do not have any social media , however the person I was with most certainly does.
Peter BJust filled up more gas than it should be returned with, I got the truck with 1/4 tank gas and returned it with almost 1/2 tank and was expected to get back a credit like the other U haul in Jersey.
Abdelmoneim SLearn customer service. It shouldn't be that hard. Why do you show different charges on the booking quote and alter the whole thing at point of service.
Roy MI paid $0.99 per mile before. I don’t know why I’m paying $1.59 per mile now.
Ken LI was told my price was $29.99 plus tax and it ended up being over $80. Just be honest with pricing.
Kevin CEasy pick up
Jun DI put gas into the van, they charged me for gas, I uploaded a picture and changed the gas on the document when I got into the van bc it was NOT at half it was under half and I still got charged.
Victoria EEverything was perfect
AKRAM SThere wasn’t anything you can improve amazing customer service, he was fast well knowledgeable and made the process so easy thank you
theresa mCharged me multiple times and did not give me the correct vehicle keys, so check out was a hassle and I spent 3 hours trying to resolve, and I used the truck for 30min and drove 7miles total. I am still waiting for my refunds.
Leilani PLocation was not able to provide the supplies that were ordered on the website claiming that they no longer provide them because of COVID, but I was still charged for them. Truck had a check engine light on and a missing AC vent, and notes from previous customers taped to the dash to hide it.
Christopher LAgent at the location very knowledgeable and polite
Janet aI rented a van for 6 hours ,pick up and drop off went very smoothly.
Martin FDidn’t have any supplies. Ordered dolly and mat covers. Claimed hasn’t had since Covid.
Michael MGreat van. Service at this location is excellent.
Nicholas CIf I didn’t look at my invoice they would have gotten away with charging me for 2 day rental when I only had the van for 5 hours now the game begins no one knows how to refund me my money
Michael LGood location near my house. only issue I had was I reserved for a 8:30pm after hour self-pick up and even though I had the email conformation from Uhaul and I was at the location the worker went home and uhaul didn't provide the after hour pick up instructions. When I called to get them, I was told this location didn't have an after-hour pickup BUT I had the email. So, I had to come back the next morning and I was delayed a few hours. but everything else went well.
camille STake that truck out of service until it is serviced. There is a small oil leak, the transmission is screwed up and I barely made the trip I needed to take. On top of that, the gas tank has a hole in it. I had filled it up to bring back and by the time I moved it the next day, there was only a half of a tank.
Michael PAttendant was an hour and a half late for the rental pick up.
Nelson FThe brothers at the counter were very pleasant and helpful.
Barbara MAll Great guys at the station
Michael GThe customer service was horrible and they tried to rob me … they gave me a price and I told them I wanted to see the breakdown because I rented a truck at the same location two days prior and I did more mileage and this time I rented it it was less mileage and about the same price . The guy who ended up started that he was the manager said that they will email me the break down. I never received it I told him if he can print it out or take a pic from the computer that was behind the register for me to see and he said their printer wasn’t working. He told me that was the price n thar he can’t do nothing about it and to call uhaul and take it up with them or dispute it with my bank. After my husband showed him his police badge he magically went in the system and printed out the breakdown after he stated his printer wasn’t working. Long story short they charged 15 dollars for fuel charge when I filled the fuel up more than it was before I received it. I showed him the picture on my phone of the fuel when I picked the truck up and how it was when I dropped it off and even the receipt that I put in for gas. He was like fine I will give you the money back he looked real annoyed like I caught him in an act of how they rob people. He continued by taking the 15 dollars and throwing it down on the table a five and a ten. I WILL NEVER GO BACK THERE … horrible experience and added more stress like moving isn’t stressful enough. Thank you
sonia gThe start millage ileage was wrong but staff made corrections.
Hector RNothing everything is excellent update my new address now to Dennis Melendez 111 union Ave t 4d long branch NJ 07740 thank u
Dennis mWe thought the truck was going to break down on us the whole trip.
DIANA RErica was incredible. A superstar. Very rare in today's world. We couldn't have moved to Florida without her help.
Giacomo GI RESERVED an appliance dolly and a handtruck. When we picked up the truck they did not have either available. They said they rented them to someone else. What's the point in reserving if they're not going to honor it? So then we were stuck moving everything without any equipment to help us. It was a nightmare!
Kim RI've used this location multiple times. this last time was quick but unfortunately the truck was not clean. Had french fries on the floor and dirt in the truck that I had to sweep out.
Chistopher sCheck engine light was on but other than that it ran great for 70K miles
Michael SI told the clerk I had insurance when I returned can I was charged for insurance.
donna jwas over charged for the fuel we took pic before and after now im waisting tim to go back to try to solve this problem when you went you got no paperwork with the truck
dino Rnothing! it was a great experience renting from this location!
Lydia SThe staff member arrived almost an hour after i was scheduled to pick up my vehicle
Vincent DLove it best experience ever
Angel RMy U-Haul was not available for my reserved time. The truck was not staged. The worker was present at the time of pickup and refused to release keys after 9pm. The location markets as 24/7 but does not practice this. I was told nothing could be done and forced to wait hours after my reservation until the location claimed it would open up again. This set my schedule back several hours that I could have used. Absolutely do not recommend anyone utilize this U-Haul location. I have never had an issue with a U-Haul location until this place. Customer service could not help at all either.
ROGER RImprove the condition of your trucks. The driver side seat was torn to screeds.
James W