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Selma G
Customer Reviews for 1st Choice Appliance Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great family owned location. They were so friendly and helpful
Jesmond Kcharge for stuff I did not tell me about did not explain things I did not sign anything they trick people
Vivian WFriendly, helpful
Debbie LAll three of those individuals in the office were friendly and courtesy, and they were very helpful. They have a great sense of humor, and we were laughing at several jokes. Yes, I will recommend first choice. Appliance store to all my friends for UHaul needs or Appliances. Thank you guys for a great experience
First CEasy to get trailer, service was exceptional. Given clear and concise instructions.
Esmeralda SVery friendly and helpful. Nice staff.
Melody PExcellent service
First CI've used U-Haul for most of my moves, and most other locations are more flexible and generous with time extensions. Also, this is the first time I've been charged $20 to turn in a truck after hours. They told me if it was even a few minutes late, I'd be charged another full day for the truck and equipment, whereas most locations will work with you.
Rachael WNa
Fernando OEverything was smooth
Jose PCustomer service was great. Got me in and out.
Juan MMr. Bueno greeting us to pick up the truck and the customer service was great.
J JGreat in and out no issues
Gutierrez MGreat service. Everyone was so nice and friendly. I needed to extend my rental by an extra day and they helped me to do that with no issues. When I need to use a Uhaul again, I will be using this location again.
MICHELLE MChris made the pick up and return very quick and easy. It was a great experience and he was very professional. I will be using and recommending this location for Uhaul rental in the future.
Scott S20 dollars for after hours drop off is ridiculous. For what? You guys had to do the same thing you normally do when your open plus that fee charge was NEVER mentioned. I would have used another place that was open for drop off.because this place closed early on Sunday.
Reuben BHad excellent service .
Helen JSuper friendly!
Chabreal SI was trying to find a trick and I last minute and I called my neighborhood dealer. And they were able to book me a truck and they had it clean and ready for me at my time requested. Great job guys.
Christopher BIt was a terrific experience, written as you go through 1 st choice, appliance store at 8801 fm 1976 converse Texas
Christopher BTold me one price and charge me a different price (overpaid)
jose dGreat customer, service, and very professional, the ladies in the office was very quick at their job of completing my reservation. They walk me out to my vehicle and went over the vehicle with me and also notified me of the dropbox for after hours. Great job.!
Choice SThese folks were quick and courteous, and went out of their way to help me
Erick BVery friendly and super quick service!
John SExpeditious, professional, friendly, helpful!
Kim BThe drop off process was simple, and the staff was very friendly. We were in and out in less than 10 minutes.
Andy DNone. It was a very positive experience.
Heriberto RMr. Beuno and his crew are very polite, courtesy and professional. Top notch.
WILLIE BThe after hours return process did not get my location and I was overcharged for the return. The truck was dirty.
Jeremiah BA very friendly place from.
Vincent MThis location for U-Haul was very informative and courtesy to my needs. They did a great job of talking to me about my contract and about my safe move insurance. I recommend this location to everybody. Also they have appliances which was great I will be back to look at them
Christopher BThe online mobile app for some reason was not process for my order or working. This location does not have a regular size Dollys and has been out for months but still advertise that they do, customer has no opinion but to pay higher price for appliance dolly. When the company makes an error the customer should be comped for the error.
John LThe best part of this is that I was able to rent my tractor U-Haul and then I also bought my refrigerator through the company 1st choice appliance store. The team members there were excellent and very courtesy to my needs. Thank you for everything
Christopher BHave used this location many times and always so nice and friendly. Trucks are well taken care of.
Wade PThe lady at the U-Haul store told me they were open until around 5:20pm. I was supposed to turn in the car at 5:00PM, I got there at 5:02. The store wasn’t open so they charged me $20 extra.
Fatih KRental is what I expected and nothing at this time. Thanks!!
Floyd DAll was well!!
JoAnn RVery helpful and friendly
Tony MNothing to change. The customer service was great. The truck was clean and ready to.
Nathan S1st choice appliance was the third dealer I had to go to. I made reservations 2 weeks in advance and when I arrived at the 1st location they did not have a trailer. The next place had 1 trailer but the tire had a nail. I was lucky that 1st choice just received a trailer. They made my long day much better.
JAMES WLast minute change. No prepaid equipment. No dolly. But charged for dolly. No cable.
MaiBritt DWas told one thing that was not followed through
Rafael GWe were a half an hour late for when the place closed but the store was still open the lady that was there insisted that we use the online checkout we technically had the Uhaul truck until 5 that day but finished early and dropped it off at 1 the gentleman there was super sweet and started our drop off procedure until the lady ran out and insisted we had to do it so that we could pay the $17 late fee when in reality we were technically early. She was on the rude side and made the experience bad.
Amber KProcess was very quick and easy. Highly recommend this location for any uhaul rental needs
Drenique NStaff is friendly, equipment under great conditions.
LUIS LThanks for the help.
Alex DHard to find the first time going but service was great!
Enealle HExcellent service, good equipment.
Richard CI thought the Team working the location was kind, attentive and really helped move the process along.
Chris MNothing
BRIAN MWe rented a 12' trailer and when they were attempting to hook up the trailer to my truck, the lady pushed the trailer over a rock and the momentum carried it forward and the tongue hit my bumper. The lady told me she forwarded all of the paperwork to the owner and that he will be giving me a call. Here we are three weeks later, I call and get the owner on the phone. He took my number down, and he said he was going to return my phone call after he called his District Manager. 2 hours have went by, and nothing. Don't rent from this location, they'll damage your stuff and refuse to take care of it.
Jesse SEasy in, easy out, asked questions to ensure I had the right equipment and to schedule equipment returns. I've used U-haul over the years and this location has had the easiest access ever!
DAN HExcellent experience! Thank you so much for all your help
Rebecca JGreat job!!
KEITH S