Not send out an email notification at 11:30 PM when I have to get up for work. Not cool
THOMAS S
Customer Reviews for 1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unprofessional and need better management
Glen CVery nice staff.
George CTrying to use the Uhaul app for check-in is a joke. We couldn't get checked in. Had to call Uhaul to get us the truck key and that took us 30 minutes after we wasted 30 minutes trying to use the app. The business owner never showed up till an hour or 2 after the stated open time. We requested furniture blankets and they were not provided. Do not recommend this location at all.
Leslie GThis trailer did not have a jack but other than that it worked great and was very clean. I just had to pick up the trailer tongue by hand when dropping it off.
Eric HAbove and beyond service
GLENNALAN MGreat service by Tony
GLENNALAN MGreat customer service. The gentleman was polite and helpful. I recommend this location for you rental needs.
GREGORY MVery nice and very helpful
Barry PWas supposed to open at 8 am. No one was there. Used online drop off. Hope everything with drop off was fine.
Tom LVery friendly and knowledgeable.
john bGoes above and beyond.
GLENNALAN MGreat service, quick & easy to work with.
Martin CAgain this transaction was quick and efficient.
Peggy FGood service
GLENNALAN MAndrew was the best to work with would highly recommend his shop to tent a Uhaul from… Corporate Uhaul not so much… they had a hard time keeping the reservation/rental straight!
Timothy TGreat customer service
GLENNALAN MExcellent service
GLENNALAN MTony was very helpful with getting the truck we used
Robert DTruck was dirty, cigarette burns in the seat. Beer bottle caps in the back. Cigarette packs. Just should have been cleaned.
Todd HGreat service
GLENNALAN MToo busy to talk or help I’m glad I was only dropping off. It an ok place to drop off but don’t think I would pick one up at lthis location
Kathleen Hall good very helpful
Sal LThe truck smelled like smoke. I have asthma and it made me sick. This is not the 1st time this happened. My son years ago had the same problem when he returned a u haul rental truck. These trucks should be sprayed inside to remove that terrible smell. And the customer who smoked in it should be charged a extra fee for the cleaning
Carol nI always enjoy picking up and dropping off at this location. Tony & Kimberly are very knowledgeable about U-Haul products and make sound suggestions about the best equipment for the needs of me and my family. Whether I am using the 24/7 process or standing at the counter the customer service is A+.
tony tDifficult to park truck at location due to parking lot being so full.
Grayson HThis is a great location the people are friendly and courtesy.
Anthony tSecond time I rented trailer at this location and will use this location agin service is great. Thanks again
Daniel WThe prices were a little unexpected but other than that everything was ok
JAMALLIAH CEveryone and everything needs to be on one accord and receipts should match charges.
Kimberly DMy favorite drop off site. The owner has everything you need to have a successful move.
Timothy BPick up and drop was easy. I tried calling multiple times and kept getting the answering machine. The key wouldn’t turn. I would have to jiggle the key and shake the steering wheel to get it started.
Angela JGreat customer service! Easy to do business with and very helpful and efficient. Thank you very much!
Augusto RWas charged $6 because I only returned 23 moving pads instead of 24 which is what I was supposed to receive but see previous comments. I only received 23 but did not drive back to my pickup location a SECOND time to get the missing moving pad since I had already gone back once before since they forgot to give me my pads when I picked up truck. Would appreciate you crediting me back my $6. Especially considering I returned the truck with more fuel than I had when I picked up the truck
John FGreat job
GLENNALAN MAgain, very friendly, courteous and helpful
Lindsay BGreat location and service.
Tony TOnly use this location because it is closer than anything else. I was stood up for a directly coordinated pickup on Sunday and had to drive to Richmond for pickup and pay 1 way instead of round trip costs ($100+ extra). At drop off, no one was there, but did show after about 20 minutes. Helpful in parking at that point, but did provide paperwork or close the contract.
Wayne HVery friendly people excellent service.
Christopher HMake sure that price quoted is what’s changed on customer’s credit card.
Reginald RThis location was full of cars. There was very little space to put the trailer (18-22' x 26' including the sidewalk cut ). I eventually had to start over and then back up across both lanes of a busy highway to get the trailer on to the property, while several cars approached and then had to wait. It was dangerous to do by myself. The location could be good, but there needs to be a place to pull in turn around and leave or pickup a trailer.
James SGreat job
GLENNALAN MThere was no one on site at pick up or drop off.
Megan OEasy to find, manager was nice. No problems.
Von MWas charged a 15 Cleaning fee for a trailer that wasn’t dirty, also dropped it off early afternoon on the 27th the day before it was due and my receipt shows it being checked in over 24 hours later at 6pm on the 28th
Richard PEverything went smoothly
David CLocation can be a little tight to get into since it is also a location for vehicle maintenance. Employee was very helpful getting trailer hooked up. Trailer was in good condition and was perfect for my needs. I would definitely use Uhaul at this location again.
Michael HOur representative was extremely helpful and very pleasant! Will definitely rent from him again!
Rhonda BNo washer fluid.. did not give me the option to decline insurance.. did not show me how to use tow dolly
DEVAMAE HRefused us service without a mask. Wake up and stop the mandates
JACOBTIMOTHY ANA
DAVIDTERRY HGreat job number one location highly recommend this location thanks Kim and Tony
ANTHONYHARRIS TIt made moving so much easier! The man at the customer service desk was so helpful and helped answer all my questions beforehand and then once I arrived after making the online reservation. The process was very easy going and anytime I move or know someone else who is moving, I will definitely be referring the u-haul truck.
KELSEAGAIL HAwesome service
VICTORJOSE U