There was no depot, one person supporting the store, so we stood in the tiny gas station while he was on the phone with someone at the station. They tried charging me $24 for the $17 safe drive insurance, tried to take a picture of the credit card on the cashier's personal phone to send to the depot. The entire process was frustrating and took far too long. They were very ill prepared to support and I will never pick up a uhaul not at a direct dealer again. I'll be honest, if I needed to rent a uhaul again and this depot was the only option, I'd cancel and attempt to have a private rental.
Amy S
Customer Reviews for 204 Fuels Sargent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very terrible service
Dongwon LI did not appreciate sending my drivers license over text. I asked for moving blankets and they didn’t have any
Celia WThere was only one employee so he could not come outside to inspect the truck.
Tammie-Lee RI and my wife had a great experience negotiating with the staff who are very professionals and helpful. Truck was in good condition and plan to rent again for the batch 2 of our stuffs. Thank you.
Rogelio FThe employee at 1761 Sargent Ave Winnipeg. Was not friendly. Didn't print out ant paperwork for us. Email failed cause on booking the truck my email address had one letter wrong. Had to call in to find out. The employee at drop off was kind enough to print out everything. I have had very good service at Century and Regent locations in the past.
Esther SStaff are very friendly
Mohammed WEverything about your reservation and online system is a mess. I can hardly believe just how awful the whole thing was. What even is the point of making a reservation if you can't honour it? What even is the point if when you change it you cancel everything including the moving blankets that I asked for? The guy at the pick up location couldn't read my drivers license and told me it was expired. All the information that I gave you when I made my "reservation" including credit card info had to be give to this stranger who isn't even employed by U-haul. I was not able to get the blankets that I needed because of this whole soo-called "system." I will be sure to go out of my way to avoid having to use it and your company again.
jason HStation attendant there could not review the truck, said the manager would come and do it. Never received a phone call from him saying the truck was fine. Next day Uhaul dispatch called to ask when I would return the truck. As well as when I picked up the truck at the pickup location this location wasn’t listed, so I had to call Uhaul and wait on hold to tell them I’ll be dropping it off here. Should be simpler than this.
Michael LHave the truck reflected in inventory and the ordered blankets at the site
Thomas YPlease check for animal fur if there is any. Not everyone is okay with it. Someone can be extremely allergic and I just was the person.
Shaurya JIt would help if they had dollies and blankets for rent
DANNY BThe vehicle needed a good exterior wash. Previous renter did a highway trip, bug splatter all over front. The box had not been swept out. Amongst the dirt were 3 coins. Other than that the service was good & a bonus was that the gas was 5 cents a litre cheaper than anywhere else.
TIMOTHY P