Customer Reviews for 21st Century Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 21st Century Storage

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Linda C.
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Customer did not leave a comment.

JACLYN D.
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Customer did not leave a comment.

JOSEPH E.
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Customer did not leave a comment.

CHRIS F.
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Cargo van was extremely clean. The driver/ passenger area was very evidently cleaned. You could still smell whatever they use to clean the vehicles. Lots of other places I have rented from don't clean to this level of detail. During Covid times, this reassured me that I would be safe renting this vehicle.

RICHON H.
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Customer did not leave a comment.

JOHN S.
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Had reserved Truck and 2 dozen furniture pads on 12/4 for pick up on 12/26. Did not have furniture pads when I picked up truck!! Not knowing availability of truck until 3 days before pick up was very nerve wracking.... Windshield wipes were terrible!!!

Murry G.
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Great Customer Service from a Great Company & Staff members Especially during the pandemic

DOMINGO S.
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Customer did not leave a comment.

Desmond N.
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Be more careful & Pleasant

Jonathan C.
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Vehicle maintenance needs improvement. Im a mechanic by trade, for whatever that is worth. The truck i was given had a low tire, which needs to be replaced regardless because the sidewall is coming apart, and there was nowhere at the facility to add air to the tire. All interior dome lights in the truck were completely non functional. After dark, unloading was being done by cell phone light. The interior of the cab as a whole was filthy. And the windows and windshield needed to be cleaned in a very dire way. The truck also had some severe tire balance issues (in the front end) that caused the truck to shake very badly at most speeds. I ordered 2 hand trucks, 1 furniture dolly, and 3 dozen moving blankets. The only equipment that was made available to me upon pickup was the blankets. Overall I'm very disappointed with my entire experience with uhaul during this move.

Raffaele L.
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Customer did not leave a comment.

YAMIRA R.
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Everything is ok

Jonathan S.
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I did not request my vehicle pick up at Pennsauken. I requested my pick up at Bridgeton and was not given any form of communication that my pick up was changed. I was very disappointed in the people at Brodgeton; they offered no help at all amd overall didn't seem to care about their customer. I had to drive an extra 100 miles to get my truck and back to where I was picking up my stuff. Overall, communication needs to improve drastically. Uhaul did not uphold their end of the contract and I was very displeased with Bridgeton. Pennsauken, however, was very pleasant. The workers were very helpful, understanding, and courteous when I arrived. The two locations were completely night and day to each other.

Murry G.
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As a safety precaution have all mangers and employees Trained to Identify/ Pre-Check Vehicles & Equipment prior to pick up or return to verify that all fluids are at the suggested requirement level Also Vehicles/Equipment Cleaned with a germicide disinfectant both interior and exterior to avoid future preventative COVID-19 Contact + maintenance problems, Tires included Thank you

YAKITA D.
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The windshield on the truck was very dirty and hard to see at night. Was not told how to properly return the truck after hours.. the next morning they lied about the gas level being below how much I took it out with.. good thing I took a picture before I left the truck or they would've charged me double the amount of the rental. Now I am inconvenienced to get my money back. Didn't call me before they charged my card for the extra wrong amount.

John F.
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There isn't much to improve; the counter staff was patient, friendly and easy to work with. I hope I never need U-Haul again in my lifetime, but if/when I do, this is the place at which I'd prefer to do business.

ANGELINE F.
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Customer did not leave a comment.

DELVIS R.
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I booked the van at 12, left it on the lot and didn't pick it up until after 1cameras can prove this ; in addition to using it literally around the corner and because I went to get gas and arrived at 1:30 I was charged an extra day. No mercy at all!!! Never use UHAUL again

Dustin M.
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The

Helen S.
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Customer Service thorough and equipment ready when needed.

gregg Z.
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Customer did not leave a comment.

William T.
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Both local sites were very helpful. The 800# support was horrible.

Luz C.
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Customer did not leave a comment.

TOCCARA L.
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Got charged twice wont recommend anyone to this company

Casey V.
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This location was extremely helpful and the only reason that we actually got a van that day. Everything that happened with U-Haul before we got to this location was not convenient. I had to edit my reservation several times because several different people failed to tell me that there were no vans available. Please call your customers and let them know that nothing is available instead of leaving them hanging. After someone edited my reservation over the phone, I was directed to another U-Haul location that said they had confirmed my reservation but did not have anything available when I got there. That location then sent me to a 2nd location where I had to do a self check in. I sat there for 45 minutes waiting for "approval" even though they had edited my reservation to pick up at the new location. I also tried to call customer service at this time, was on hold during that wait, and never got through to anyone. Then we went over to 21st Century Storage. This was our 3rd location of the day and we finally got a van. The person working there was extremely helpful and is the only reason we got our reservation. It took us 2 hours that morning to finally get something, which is really unacceptable. There are too many loose ends in the system and I do not plan on using U-Haul again.

Louis G.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

wilfredo C.
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Be upfront with the customer as far as where the location of the pickup is. I was told that I can pick up the truck at a location and received a text letting me know that it was to be picked up at a further location which added mileage to my rental. They did however give me a discounted rate on the mileage because of the mishap

Murry G.
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Please Wash & Check all Vehicle Fluid Levels and Sanitization Cleanliness Prior to Rental-Purchase also Check Tire pressure + All Electrical Components, to Ensure Safe Travel for Consumers who may be pressed for Time Customers Should not have to sterilize the Interior of any Vehicle prior to leaving the premises which in most cases my wife and I have not had any major problems also, Jim and Carmen @ 21st Century Storage Pennsaukenn location are Great People with Great Customer Service Skills would definitely Recommend to family and friends

Michael S.
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Customer did not leave a comment.

Joseph L.
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The reservation experience was a nightmare. My original reservations was set for 10am pickup. However, no one informed me my reservation changed to 12pm. I only found out when I called the Uhaul location and they informed me my reservation was changed to 12pm. Then when 12pm came, I was told it wasn't going to be ready until 1:30pm. And then when 1:30pm arrived, I received a call saying the truck was broken. It wouldn't have been as bad if someone informed me that my original 10am reservation changed, but never got a call, email or text.

Christopher J.
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I was given the wrong lock box combination.

Ashley H.
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IT WAS NOT THE LOCATIONS FAULT - but uhaul had the wrong address online and in turn we drove in circles for an hour. Ridiculous.

Nicholas M.
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Customer did not leave a comment.

Kirk Y.
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Walked in with an item to return along with my paperwork for the truck and trailer. I was told that They didn't do returns, and I needed to drop the trailer in a different spot in the lot, unhook the trailer, then park the truck again. They also didn't check to see if the hand truck was in the back of the truck, nor count all the pads I was returning.

Tinisha B.
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The customer service at the desk was amazing! Very kind and efficient!

Joseph G.
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Customer did not leave a comment.

GEORGE G.
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Customer did not leave a comment.

Julie-Anne E.
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The inside of the cabin was dirty. When I wiped with paper towel and sanitizer it was black when I wiped, in some areas, Steering wheel not as dirty, but still not clean, cup holders dirty. The equipment needed some servicing, I had not driven truck before, but sometimes going up hill it would only go 30-40 mph, Other Uhauls would pass me going much faster.

Kristin G.
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Customer did not leave a comment.

Margaret L.
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First place in Camden, NJ would not take vehicle. Had to find this place and when I called UHaul I couldn't get through so I just made the decision to drop it at second place I could find close to me.

matt S.
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Customer did not leave a comment.

Ryan D.
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Company lied about calling me. Moved my pick up date. Won't reimburse. Company response was worse than poor.

Dietra P.
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The rep there was absolutely awesome! Very accommodating. He made me feel very comfortable while waiting almost 50 minutes for a LYFT. I highly recommend this location.

JAMES C.
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The truck did not seem to be wiped down. While wiping down with disinfectant wipes, there was quite a bit of grime coming off. There is also no info on COVID measures, either online or in the store. I was not successful trying to set up no touch mobile verification and check in. It seems to me the process is a bit onerous. The staff is very friendly and attentive at this location. Thanks.

Emily P.
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Customer did not leave a comment.

Harlen M.
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Devin S.
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Timothy M.
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Nothing . Everything about my experience was pleasant

Peter B.
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Customer did not leave a comment.

Ramon C.
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Muy profesionales y muy amigables los recomiendo al 100%

JANELLE W.
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Customer did not leave a comment.

Shavon P.
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Customer did not leave a comment.

Matthew F.
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Customer did not leave a comment.

ROBERT A.
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UHaul associate was very helpful, made the rental process easy!

Courtney N.
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Customer did not leave a comment.

Nicole P.
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Very friendly and helpful!

Jaconda K.
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Not sure... I loved everything

Sheimary A.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Adam H.
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Great customer service experience so I would say nothing. Best experience I've ever had with a uhaul.

george R.
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Customer did not leave a comment.

Alvaro G.
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Customer did not leave a comment.

Yasmin C.
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Customer did not leave a comment.

RITA L.
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Very friendly

KIMBERLY L.
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The service at this location was AWESOME!!!

Kamala T.
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Customer did not leave a comment.

Lakeisha F.
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Customer did not leave a comment.

Ramon C.
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Son los mejores sumamente amigables y profesionales y le gusta ayudar a sus clientes los recomiendo al 100%

Gail N.
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Customer did not leave a comment.

Janice M.
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The man was super friendly and conscious of cleaning the store and keys he gave me due to COVID 19. He was friendly and informative!

Billy M.
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Customer did not leave a comment.

Natalis M.
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Nothing everything was perfect quick and easy

Victor P.
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A+

Erik B.
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Customer did not leave a comment.

Gordon H.
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The truck was clean and as indicated by the uhaul representative. No issues with the rental.

Tammy G.
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Customer did not leave a comment.

Nahya B.
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Would make it more clear how to enter into place because I missed my turn and had to go all the way back around.

Kristin S.
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Customer did not leave a comment.

Jamin P.
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All my experiences with uhaul have been satisfactory. I've never had a bad situation arise, the employees are always very helpful and courteous, the storage units and the trucks are always in good working order and clean. Always greeted with a smile and a hello. I don't see any need for improvement just keep doing what you're doing and that's providing quality service.

Craig C.
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Customer did not leave a comment.

Marisol T.
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Customer did not leave a comment.

Robert P.
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The location is ideal, but the truck surfaces were very dirty. I spend 10 minutes just wiping down surfaces in the interior.

Michael D.
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better stock. i couldn't get the furniture pads i ordered.

Yasmin Q.
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Customer did not leave a comment.

Randy S.
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buen servicio

Mcginley M.
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Need a larger sign advertising the building. If it hadn't been for the trucks I would still be looking.

Truman B.
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Second time renting for a charity event this month, could not have been any simpler!

Francis M.
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Customer did not leave a comment.

Shakiya G.
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Everything was great. Just keep doing what is right??

Truman B.
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Rented here many times before; always a fast and easy check-in/return with new, clean vehicles. Great staff too! Nothing different today, other than the van I rented was fairly dirty inside and smelled like cigarettes -- which is no fault of the rental facility.

Yamel R.
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James Schaible a great person ..on point with every aspect of his job. Thanks bruh ,good peoples

Karen S S.
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Customer did not leave a comment.

TINEKA E.
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Customer did not leave a comment.

Marcie T.
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I'm glad that I have storage space with Century 21 and was able to tent a trick for my moving day.

Emily D.
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Customer did not leave a comment.

Taylor C.
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They failed to put my equipment in the truck also the truck was dirty there lock box toook forever to open!!

Doris R.
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The only thing that would need improvement is the unpaved area where the trucks are stored because at the time when I returned my rental truck it had rain and snowed and it was extremely slippery and even a hole covered by ice on the unleveled ground in which I stepped into and almost fell. I would consider that a huge safety issue that needs to be addressed promptly. But the customer service and great location area is exceptional!

Temaca B.
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I will never order a truck again because I was giving false information which lead to a 129. dollar charge. And I called and no has gotten back with me yet.

James M.
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I ordered a hand truck and moving blankets neither of which were in the truck making my move a lot harder

No reviews have been submitted for this location.

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