Customer Reviews for Your Storage Place Fredricksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Your Storage Place Fredricksburg

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Rogelio G. on

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Customer did not leave a comment.

Richard N. on

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The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.

Nahom G. on

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The price is a little bit expensive than other uhaul store

Terence C. on

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Make sure the vehicle is clean.

Alice A. on

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Customer did not leave a comment.

Marian C. on

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Nothing

Erlinda B. on

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Need more parking space and more office room very small area for the customers and employees.

Norma V. on

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Customer did not leave a comment.

Nien C. on

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The ladies who worked there were very nice.

Joan P. on

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Warm and friendly staff, ladies have a great sense of humor. Van available on time

Amina J. on

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Vanessa has Excellant Customer Service.

Adrian G. on

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Redjing C. on

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Alfredo G. on

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Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.

barbara A. on

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Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.

SUNILBABU C. on

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Awesome service

Charles F. on

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Probably the worst customer service experience I’ve ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.

Zhanna C. on

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thank you

Sherry M. on

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Sherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.

Alba C. on

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Marianne G. on

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Maybe just open earlier to allow moving before the summer heat? Its getting hot by 9 AM and pushes the hard moving and lifting work into the afternoon. Everything went smoothly, though Thank you very much!

Jerry R. on

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Just fix the sun visor clip on the driver side. It fell off before I even made it to my apartment.

Ernesto G. on

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Rep closed quickly and turned off open sign when got there...no reception...then was charged late fees when rep from U-Haul customer service said there would be no late fees or any charges...we were charged $61 with no email as to why we were charged

Zachary H. on

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Robert A. on

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Mary R. on

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WILLIAM G. on

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A SMOOTH & PROFESSIONAL TRANSACTION. THE PROCESS WAS QUICK & EASY, TOO!

John L. on

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Leira B. on

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Charles A. on

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DUANE S. on

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The location is hard to fine. This is a place that has storage units and the Uhaul sign had fallen and was not very visible. Parking in the front is small and my truck almost did not fit. My ride had to park next door. Once I got the truck through the gate and on the lot, the staff there was EXCELLENT. Just not easy to fine.

Lisa B. on

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Sherri De La fuente was excellent her service is what i mean top service i seen in a long time i been in the customer service industry for 20 years n i defentily know she is the best i seen so far great job Sherri

Victoria G. on

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The Employee who attended to us was outstanding great customer service. Will recommend .

Vincent S. on

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Customer did not leave a comment.

Cristina F. on

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Great service ??

Adrian S. on

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they had no truck or storage available to me

Delia O. on

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No rating as I did not need the unit after all.

ALEXIS D. on

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The process was easy and went smooth getting started and the manager on site was friendly and professional. The facility it self is kind of small and made it hard to drive through the area in a truck.

Robert M. on

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I was well pleased with my storage experience and would gladly recommend this place to other people.

CARL K. on

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Great service for short term storage.

MEGAN D. on

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Good place

CYNTHIA Y. on

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I was help immediately upon arrival into the office. Michael showed me my unit options and explained the two month combo. The price was very reasonable and he physically showed me the unit. Perfect!

CAROL L S. on

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I found this business online and thought the prices were very reasonable so I made a reservation. Check in was quick, easy and affordable. Overall great experience!