This location and the man running it was decent and was able to help. I do have a complaint about U-Haul but for the record I am not at all applying this comment to the man/location I got the truck from. I am however extremely disappointed and dissatisfied with the 24/7 self service truck share program. It's atrocious and simply did not work. The app has no ability to use the self service, it's just not included in the app at all. When I tried to use the website it simply kept kicking me out and I was not able to pick up my vehicle. I called customer service and they couldn't help me further than just having me keep trying it even though the scientific processes would say you can't keep running the same experiment expecting to get different results. I spoke to maybe 3 different people and none of them could help me and they got frustrated and eventually hung up on me, which I found to be extremely unprofessional and rude. I will NEVER use U-Haul ever again as a result. This business cannot treat people that was I was treated and expect to still get my business. I will not recommend U-Haul to anyone. I will try to encourage people to use a different company.
MATTHEW m- North Dakota ND
- Watford City
- 58854
Customer Reviews for 24 7 Rental & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
505 12th St SEWatford City, ND 58854
Services at this Location:
Office Hours
- Mon-Fri: 9 am–5 pm
- Sat-Sun: 9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
ludwig h- Rating:
- 2.0
The owner is one of the rudest men I've ever met. Everything else is good.
Tyler L- Rating:
- 5.0
Customer did not leave a comment.
Amy W- Rating:
- 3.0
Customer did not leave a comment.
Russell A- Rating:
- 1.0
The man, I think maybe Richard was his name, was very antisocial and not interested in the customer or his questions. He was only interested in getting me out of the office and wouldn’t offer to help hook the AT up until I asked him politely because I just had cataract surgery on both eyes. He was a real jerk is more like it. Thank you.
Earl T- Rating:
- 5.0
Have more one way vehicles
Dean M- Rating:
- 4.0
Customer did not leave a comment.
Scott L- Rating:
- 5.0
This location is highly recommended.
Sarah W- Rating:
- 3.0
Customer did not leave a comment.
jaden q- Rating:
- 5.0
Customer did not leave a comment.
Sinafoni M- Rating:
- 5.0
Customer did not leave a comment.
Gayle S- Rating:
- 5.0
Na
Richard C- Rating:
- 3.0
Showed up. Dropped it off. Only said a few sentences.
Tyler S- Rating:
- 5.0
Customer did not leave a comment.
Hanh N- Rating:
- 5.0
Customer did not leave a comment.
Gerald F- Rating:
- 5.0
Customer did not leave a comment.
BRIAN H- Rating:
- 4.0
Customer did not leave a comment.
layne h- Rating:
- 1.0
To expensive
sherrie m- Rating:
- 1.0
Have working lights on the trailers you rent out Richard Bean. Gladly rip people off but can’t get your rentals street legal?
ethan h- Rating:
- 5.0
Customer did not leave a comment.
Nile H- Rating:
- 5.0
Customer did not leave a comment.
Kraig B- Rating:
- 3.0
We should have never had to use this location. We reserved a truck at the Williston ND location several weeks in advance. We went to confirm the reservation 2 weeks prior to pickup and were told it would be ready and to come back 2 days before pickup to confirm. When we went out 2 weeks prior there were 2 trucks and auto transports sitting on the lot at Williston they were still there when we went back 2 days before pickup but we were told then we would have to go to Watford City to pickup the truck and trailer. When we got there we were charged 500.00 more than what we were quoted at Williston. It made no sense to me why I couldn't have had the truck and transport that was at Williston. To me the manager at Williston was not willing to get their equipment ready for us there because of the cold weather or he was just plain lazy. I would like a refund of the extra cost we incurred and the inconvenience of having to drive a hour both ways to get a truck that should have been ready at Williston.
Van R- Rating:
- 5.0
Customer did not leave a comment.
Paul C- Rating:
- 2.0
Customer did not leave a comment.
luis a- Rating:
- 5.0
Customer did not leave a comment.
Patsy A- Rating:
- 5.0
Customer did not leave a comment.
Travis L- Rating:
- 3.0
N/a
Thomas K- Rating:
- 3.0
get cruise control on your trucks
Michael H- Rating:
- 5.0
It's the only place in town. Where else would I recommend?
Tyler L- Rating:
- 5.0
Thanks
Ronaldo C- Rating:
- 5.0
Customer did not leave a comment.
douglas a- Rating:
- 4.0
Customer did not leave a comment.
Stephan S- Rating:
- 5.0
Customer did not leave a comment.
carlos g- Rating:
- 5.0
Customer did not leave a comment.
Beau M- Rating:
- 2.0
Didn’t appreciate all the Trump support shown all over the office.
Curtis H- Rating:
- 5.0
Customer did not leave a comment.
Henry H- Rating:
- 3.0
Customer did not leave a comment.
chris w- Rating:
- 4.0
Customer did not leave a comment.
Craig L- Rating:
- 5.0
Customer did not leave a comment.
Jack E- Rating:
- 5.0
Customer did not leave a comment.
danny a- Rating:
- 5.0
Great job!
George L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kraig B- Rating:
- 5.0
The guy there is real nice.
DAVID G- Rating:
- 5.0
Employ people, not the internet shit where there is no signal.
Richard A- Rating:
- 3.0
He was not friendly n didn’t help me N my daughter unhooked the trailer at all Just stood there with a mad look on his face it
Madeline D- Rating:
- 5.0
Customer did not leave a comment.
Anna R- Rating:
- 3.0
Truck cab was dirty, not cleaned out. Cargo area wasn't swept out! Person in the office was very helpful and pleasant to deal with, though!
Don M- Rating:
- 3.0
Clean the sticky drips out of the cup holders. Also, make sure your customer gets the right truck. I was given one with 70,000 more miles on the odometer than was stated on my contract. It took over an hour to get that corrected (I ended up with the more “seasoned” vehicle). The delay was not my dealer’s fault; the wrong truck was.
Ardith F- Rating:
- 5.0
I had a great experience!
Alexia a- Rating:
- 5.0
Great customer service! Will be back if needed to that location.
Jami P- Rating:
- 5.0
Customer did not leave a comment.
Douglas C- Rating:
- 3.0
More communication. Kind of awkward in office while he was trying to figure out technical difficulties.
tiffany s- Rating:
- 5.0
The gentleman helping me was very knowledgeable and efficient!
MONICA R- Rating:
- 5.0
Customer did not leave a comment.
Ted S- Rating:
- 5.0
No issues.
Dwayne K- Rating:
- 1.0
Tried to charge me 197 for fuel fill up and going over mileage. Thank god I took a picture in the lot of the pick up location. I returned it more than 100 miles allowed and over where the fuel needed to be. They are dishonest.
Jacob J- Rating:
- 5.0
Customer did not leave a comment.
JOSHUA S- Rating:
- 5.0
Customer did not leave a comment.
Clemente v- Rating:
- 4.0
Customer did not leave a comment.
Joeseph L- Rating:
- 3.0
Nothing wrong with this location; my problem is having to drive 170 miles round trip to pick up the truck. Then; U Haul has the audacity to indicate I received "free" extra mileage. Really? I dont remember being reimbursed for the extra $ 100 in fuel I shelled out or the 3 hours of my time when I intended to be packing up. The bean counters are going to destroy your company....awful way of engendering loyalty. So....for customer service I give you a big fat 0.
Lallaine H- Rating:
- 1.0
I had to go pick up a uhaul from a city other than where i had it reserved in and had to pay $125 in gas to get it back to where i needed it
Ryan R- Rating:
- 4.0
Customer did not leave a comment.
Karen J- Rating:
- 5.0
All excellent
Jim R- Rating:
- 3.0
Make sure it's clean.
Abraham s- Rating:
- 5.0
Excellent service
DORIE E- Rating:
- 5.0
Customer did not leave a comment.
Benjamin H- Rating:
- 5.0
Customer did not leave a comment.
Anna C- Rating:
- 5.0
Customer did not leave a comment.
Robert N- Rating:
- 5.0
Very quick and professional! Knew what he was doing!
Joel H- Rating:
- 1.0
I just want to say after driving an hour to get the trailer. All was good until I saw the tire wobbling, so I pulled over and called uhaul. They said they were sending a truck out to pick it up, with our stuff still in it. My family and I sat on a very busy freeway for 6 hours!! Trying to have your wife and kids go to the bathroom on a busy freeway was ridiculous! Then it was towed to my dads house and we had to use 2 trucks to unload the trailer from in front of his house and take it to the storage unit. Honestly I thought we rented the trailer for that. Then they changed me for some kind of damage of a $184.30!! For something that they haven’t taken care of.
Kenneth S- Rating:
- 5.0
The gentleman that checked me in was friendly and efficient. Great service 👏
Kelly L- Rating:
- 1.0
This is genuinely the rudest person I’ve ever ran into I will never have to use this location again I would rather drive 60 miles out of my way just not to deal with this asshole
James H- Rating:
- 4.0
I am never recommending UHaul again for any moves or using Uhaul again period. The customer service at both Watford City, ND and Cheyenne were excellent, but the mismanagement of where trucks actually were was unacceptable. I had attempted to reserve a 20’ 1 way truck online, more than a month before my move. Before my pickup date, I called the Uhaul location I was going to get it at and they said that traffic control would call me for details. I never got that call, but got a text from Uhaul saying it was going to be in Minot at a different location. When the pickup day came, I called that Uhaul location (that was from the text) and they informed me that they didn’t have a truck. They checked with traffic control and apparently I was “upgraded” to a 26’ truck but would have to pick it up in Dickinson ND (3.5hrs from Minot). That was simply unacceptable because I needed to load all my stuff that day and there was not going to be enough time to drive 7hrs round trip for everything. I frantically checked for other Uhaul trucks online and luckily found the 20’ one in Watford City (2hrs) away which was much more doable. I went and got that truck, but was charged extra mileage from Watford City to Minot even though I was forced to do so from their poor traffic management. The next day I got a call from traffic management asking when I was going to drop off the truck in Cheyenne. They were really wanting me to turn it in early even though I had paid use of the truck through Saturday. It took everything in my being to be cordial and not tell them to off after getting jerked around the day before. The truck drove fine, was well equipped and the physical people at the Uhaul locations were nice, but I am using Penske from this point forward.
Taylor C- Rating:
- 3.0
Customer did not leave a comment.
GREGG A- Rating:
- 5.0
Pricing just seemed high. Which is why I moved out.
tyson p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JEROME C- Rating:
- 5.0
Customer did not leave a comment.
JEREMY D- Rating:
- 5.0
Customer did not leave a comment.
Craig T- Rating:
- 5.0
Customer did not leave a comment.
FABIO Z- Rating:
- 4.0
Customer did not leave a comment.
Mathew L- Rating:
- 4.0
Customer did not leave a comment.
Fredy S- Rating:
- 1.0
Customer did not leave a comment.
Kelsie M- Rating:
- 5.0
Owner took time to clean snow off the vehicle. With the pick-up temp at -17 degrees, starting the vehicle to warm it so heat was on was appreciated.
Jefferson L- Rating:
- 4.0
Customer did not leave a comment.
PAUL A- Rating:
- 4.0
Customer did not leave a comment.
Byron K- Rating:
- 5.0
I had no issues with this facility. I was there over 3 years. Thank you.
ROSEALIE J | Overall Experience- Rating:
- 5.0
Location was great however I am little disappointed in the overall logistics of U-haul. Ordered pickup in Stanley, ND but had to drive 90 miles one way to Watford for pickup. Said I was dropping in Spearfish but had to drop off in Sturgis. So overall I traveled over 200 miles extra with my rental.
Kyle H- Rating:
- 5.0
Customer did not leave a comment.
FELIX G- Rating:
- 5.0
Customer did not leave a comment.
ALARIC R- Rating:
- 4.0
Would not help me load my tow dolly I had to do it my self
Alfred T- Rating:
- 5.0
Customer did not leave a comment.
julio d- Rating:
- 1.0
Was told to make a paper airplane with the gift certificate I attempted to use. He refused to even look at it and demanded I give him my credit card. Was very standoffish, also gave me the wrong truck at first. Was a terrible experience. I would never recommend it.
Dustin K- Rating:
- 5.0
Customer did not leave a comment.
DUANE T- Rating:
- 5.0
Customer did not leave a comment.
Douglas A- Rating:
- 5.0
Don’t charge an extra day when the trailer return is just a few hours late ( after notifying uhaul) due to signing a lease and getting stuff unloaded.
Dan L- Rating:
- 5.0
Customer did not leave a comment.
JAMIE b- Rating:
- 5.0
Customer did not leave a comment.
christian j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DUANE T- Rating:
- 5.0
Customer did not leave a comment.
John S- Rating:
- 4.0
The location was good; however, we had to drive 2.5 hours from where we had reserved the vehicle and originally scheduled the vehicle to be picked up. This was incredibly inconvenient while trying to get everything else ready to move seeing as it took almost 6 hours during a work day to accomplish what should have been a 30 minute task. Additionally, while miles were not counted against us, we had to pay for the fuel to move the vehicle into the right area.
Eric R- Rating:
- 1.0
This whole trip was a disaster but none of it was the gentleman‘s fault in Watford city. Uhaul either needs to get more trucks or coordinate their stuff better I was told that I didn’t even have a truck at all a day and a half before. I had it scheduled to pick up and I made my reservation three weeks in a Advance.
Brian L- Rating:
- 1.0
The man that was working was rude and had political crap all over the walls. He was short with my husband and I.
Arther T- Rating:
- 4.0
Customer did not leave a comment.
Shane T- Rating:
- 4.0
I was able to look at a few of the units and decide which one I wanted. They were very pleasant and easy to work with and I felt it is a reasonable price. I also have one with a two door access.
Richard R | Reservation- Rating:
- 5.0
Didn't end up using reservation. But website quick and very easy to figure when making reservation and they even double checked with me the day after my missed reservation, to make sure all was well.
Breana C | Reservation- Rating:
- 5.0
Something ended up coming up and didn't end up needing to use the unit. But it was fast and very easy when making the reservation. And they made sure to check with me the day after to make sure right.
Breana C | ReservationAdditional Services at this Location
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