Customer Reviews for 245 Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 245 Auto LLC

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Sandra S. on

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Manager couldn’t answer any questions just gave me a phone number to call

Danny S. on

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Uhaul was not available in our town to pick up. Didn't know until I went to get the truck. They said they phoned me, but I didn't get a message. An email was left, but unfortunately I didn't look at it. Had to drive 30 miles to get a larger one that I reserved three weeks prior. Was told someone would be there and they were on vacation.

Jacob A. on

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Customer did not leave a comment.

Will J. on

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Will never use U-HAUL again. Let me reserve a van in Louisville, then sent me 40 minutes away to Bardstown to have to pick it up, without offering any discount or attempting to correct their mistake. Never got the mattress bags I paid for, a pathetic experience all around. Will recommend to any friend that is moving NOT to use U-Haul, and instead use Penske, budget, or RAC. Not the fault of the pick up or drop off center, but of U-Haul as a company.

Jacob K. on

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Service was awesome!!

Racquel J. on

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Customer did not leave a comment.

James C. on

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After arriving home the uhaul had mud and dirt inside the cargo area and the ramp was covered with heavy mud we had to clean before using. The location and service of the rep was wondeful. Had some issues because the truck I rented was not returned so had to use a smaller truck. The rep worked hard trying to get us a better truck and discounted The rate. The truck ran we and worked was just very dirty inside cargo area.

Gregory M. on

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Couldn't have asked for better service

Marilyn G. on

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it was very clean and well maintained. we were extremly happy.

Melissa U. on

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It was about 10 miles further out than the location I choose to pick up and drop off. So I am supposed to get adjusted around 20 miles. But other than that very happy