Customer Reviews for 24/7 Gas Plaza
(U-Haul Neighborhood Dealer)

Rating:

4.0

The internet connection to the U-Haul website could have been easier to connect with at that location. The lady at the counter tried to finalize the contract twice and finally basically hand wrote contract to enter later. She was super helpful.

Rating:

1.0

Close down this location.

Rating:

5.0

Good services nothing to improve thanks

Rating:

2.0

Cargo trailer was full of snow as the door had been left opened and the inside was also full of hay as it wasn't cleaned from the last rental. Had to wait for the manager to get to the store location when we picked up the u haul as the employee wasn't trained for this service (uhaul rental) and also had to wait for manager when we returned the equipment.

Rating:

5.0

The check engine light was on maybe look into it the rest was great

Rating:

2.0

Have a persone at the service counter. We had to wake up the uhaul clerk and wait for him to get to the gas bar. Very unfortunate.

Rating:

5.0

The tow dolly had been dropped off likely by a one way rental. It was seriously damaged. One tail light missing altogether, the opposite side fender and mount destroyed. It still worked as a dolly for us towing locally with the towed vehicle lights flashing. This is not a U-Haul issue, but a client who failed to report the damages incurred. The company gets blamed for so much, but so often the equipment is damaged by the users and concealed or not reported.

Rating:

5.0

Good service. Friendly staff. Highly recommend

Rating:

3.0

The price was a little high for only four hours of use. Also, for such a small load I was carrying ( 250 pounds or so ), the truck I used was pretty hard on gas especially in a mostly highway drive and barely any idling.

Rating:

2.0

The woman tried to tell me that I couldn't do the drop-off online so that she can make some money with doing it herself. I filled up with gas to exactly where the gas tank was at, and Uhaul still tried to overcharge me since the gas marker was NOT the same as what they marked on the contract. Good thing I took a photo of the gas marker in the truck before I first drove it. Honest businesses don't do that to customers.

Rating:

1.0

Brought back day early and no discount. Never recommend you. Plus extra 116$ for mileage. What a rip off

Rating:

1.0

Bad service

Rating:

2.0

I was sent there with no available equipment, tow dolly was missing a tire, yet was available to rent. At least the attendant had enough sense to warn me as soon as I arrived.

Rating:

1.0

The lady is very unfriendly, we didn’t get the service that we requested on the website at the time of booking.

Rating:

5.0

Toujours satisfait avec ce point de location.

Rating:

2.0

Very unprofessional!!!!

Rating:

5.0

Amazing customer service at the counter .

Rating:

3.0

Gas levels. Pay exactly what you used not whatvthey think you used

Rating:

2.0

I registered for mobile pick up which is not actually available at this location. I almost missed my delivery in Alexandria. The associate who was there at 730am was unknowledgeable. When the manager came in at 8, the experience was nicer. She was kind and helpful. However it doesn't change that my request was not properly done.

Rating:

3.0

Make sure that the employee does not give attitude to the costumer. And its funny how its never the same price or like when the biggest huaul is lest expensive then the small one.

Rating:

5.0

The staff was so friendly and helpful.

Rating:

3.0

The disappointing part of all of this is the cost of the mileage being applied - The suspension of the truck is not comfortable, very bouncy ride - the fuel consumption of the truck is not good, you should have diesel trucks, but I guess you wouldn't make money, unless you charge way more per miles or kms - Also you truly believe the best approach when renting trucks is that you have the representatives at the U Haul locations fill the trucks with gas and have customers fill the trucks back full in order that all parties know exactly how much gas was used with no surprises - have all trucks cleaned out of garbage, cigaret butts etc.... - have trucks tested before picked up by customers to avoid complications (engine noise, power steering etc... fluid checked etc.... customers should never be responsible to mechanical verifications and problems on the road because of lack of proper maintenance -

Rating:

4.0

Had trouble with dispatch, not the location. They cancelled my reservation twice and I was scrambling, hoping to get a truck for my move. This was very stressful. Once I had the truck, things went well.

Rating:

5.0

Great helpful staff was able to get my equipment before my reservation booking were I messed up on the date

Rating:

3.0

This is a convenaient store with ONE clerc.....u have to waiting...she serves gas, services customers with their purchaszs...and does the U-Haul paper work,.. it takes time....thank God the lady is COOL.

Rating:

5.0

All good. Just apt

Rating:

2.0

The location is very good, but this is a low-end depaneur with a clerk who didn’t seems to care. Fortunately, it was just a drop off.

Rating:

4.0

This is the second uhaul I’ve rented in the past two weeks. Better care is needed with the fleet. Overworked vehicles need tlc mechaically.

Rating:

2.0

I made my reservation at the beginning of March for a location in Ottawa. The day before the pick-up I was informed that I would be picking up the truck in Gatineau. This was somewhat inconvenient, but doable. I decided to call the location to confirm the pick-up and was transferred to an agent. I was then informed that the reservation in Gatineau was a "Black" reservation, which was explained to me that no truck would be available. Fortunately the agent found a truck for me in Hawkesbury - a 240 km round trip to pick up and get to the location of the move out. Thank goodness I called. If I had not I would have been left high and dry. I had heard that U-haul was notorious for taking reservations and dicking around their clients. Not impressed and will likely look else where when looking to rent a truck going forward.

Rating:

1.0

the location is poorly maintained; not cleaned at all; it would be usefull as well if you can provide service in french when we are called by U-Haul

Rating:

1.0

On m'a ajouté l'assurance à mon insu sans m'avertir. Aucun document ni contrat donné au départ avec le véhicule et au retour on me facture des frais d'assurance que je n'ai jamais demandé. On appelle ça du vol Uhaul!

Rating:

5.0

No need. Everthing si perfect!

Rating:

4.0

She made this booking experience better.

Rating:

4.0

Don't be so strict in charging customers for being late when weather and traffic are uncomfortable. Ice rain highway closure

Rating:

2.0

Assigned trailer had a back light that was not working. Told to pick another trailer, all but one were either stuck in the ice or had issues (broken/missing light connector, defective back lights). No help from employee.

Rating:

1.0

Our appointment was at 8 o'clock in the morning and the lady arrived 20 minutes late. There were no snow brush in the truck, there was a big snow storm that day. There were no windshield fluid

Rating:

2.0

The car Washington not clean. Les essuie glace ne fonctionnait pas Il n'y avais pas l'équipement d'obligation que j'ai demander et payer

Rating:

2.0

All the workers have a formation on how the uhaul works.

Rating:

5.0

Best uhaul experience I have ever had, by FAR. Service was amazing, ready early, and truck was in quite good shape.

Rating:

4.0

Location did NOT have proper cables to connect lights. A jumper cable was required. They had several trailers on site but no cables. I left with no trailer lights. Dangerous !!! Staff friendly and transaction was quick.

Rating:

1.0

Absolutely no regard for people's reservations, our truck was not available on the move day, and had to drive over an hour to pick up other accommodations. A simple call stating the truck I was supposed to have wouldn't be available due to needed repairs, would give me the time to plan out my day. 2 days prior when I called to make sure the truck would be there, they said it was all good. Absolutely disgusted with the service I recieved.

Rating:

1.0

I had a promotion because U -haul dosen't have 26" and the person at Hawksbury can't put the 40$ off on the rent like the person tell us by phone last tuersday during confirmation call... and she change the date for saturday 8h00am then sunday 8h pm ... So we had a VERY VERY BAD EXPERIENCE we are very hungry... it's my 2th time I rent U-haul and 2/2 I have vedy BIG bad experience

Rating:

3.0

Electric plug in did not work properly

Rating:

3.0

This was not the original pick up location. In fact, I only learned that the pick up location changed less than 24 hours before pick up. No email or text had been sent to notify me, I only found out because I logged into my account to double check everything. The new pick up location was at least only a 30 minute drive but it was a good thing we were able to get there easily.

Rating:

2.0

lights not working. no one could close my invoice. i had to wait almost an hour before someone showed up. Finally the manager game me a credit.

Rating:

5.0

It was all good no need of road assistance but i don't have that choice on that survey !

Rating:

2.0

L'endroit pourrait être plus propre

Rating:

2.0

meilleur disponibiliteret service

Rating:

5.0

Excellent, Thanks, Cheers!

Rating:

1.0

The Truck had garbage inside when I received it. I paid for the equipment and the truck online prior. When I arrived I was told I had to pay for the equipment again the U-haul representative told me there were (added taxes) even though I showed a receipt I paid for the equipment already. Over all poor service I had to pay extra mileage even though I told them I would be driving the truck to Ottawa and back. Would not recommend this place to anyone I know

Rating:

5.0

Really Happy and your Sales Rep did a really good job

Rating:

1.0

My original reserved vehicle was not properly inspected, not road worthy, no assistance from site operator, very difficult to reach u-Haul by phone, screwed up my perfect itinerary, traveled extra miles to go pick up a different vehicle at a different location. Phone number provided for that location was not valid, almost didn't get the second vehicle. That vehicle was not clean and dash board called for an oil change. Location couldn't print the paperwork. Hawkesbury site operators were very pleasant and willing to help I must say. Not my best experience. The worst part is the inability to reach anyone by phone for hours.

Rating:

1.0

The app doesn't work. I had booked under 24/7 feature with mobile pickup. Worse experience ever. I never selected insurance but the charges appeared on my invoice. Never renting from u haul again.

Rating:

1.0

J'ai réservé en ligne . L'équipement non disponible sur place alors que j'vais ne réservation. Obligé de retourner le lendemain. Impossible de rejoindre par téléphone pour confirmer si des équipements étaient de retour. Déplacement obligé. Deux équipements disponibles mais le commis n'avait pas accès au système informatique et ne pouvait pas honorer la réservation

Rating:

1.0

Endroit extrêmement sale, mal entretenu et non invitant, et ce, tant à l'extérieur qu' à l'intérieur. Ceci nuit à la réputation du UHaul , les camions et les remorques sont mal disposés, au milieu de gros déchets qui ressemble à un dépotoir. Par contre aucun soucis avec la transaction mais l'endroit et le personnel n'inspire pas confiance.