The equipment is at this location but the people to check you out and back in are not. I waited close to 30 minutes for someone to show up when returning the trailier. The Uhaul equipment is not run by the business in side the building. There seems to be contention between the current occupents and the landlord/people who run the Uhaul business. I willl NEVER rent from this location again.Gerard T.
Customer Reviews for 263 Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KRISTY K.
The drop off was used car lot and auto repair shop. There was no place to park the truck on the lotâ€”was told to park it on the street. The drop off was not where the trucks were kept, that place was on Mearns St. Just change the drop off address to where the trucks really need to go. It isn't that far away from the used car lot.Stephen R.
Scheduled for 1030 pickup, they made us wait an hour at the location waiting to pickup the trailer. The man helping with the uhaul rental was very rude. When trying to return trailer they were very difficult to get a hold of.Gina Y.
Customer did not leave a comment.John R.
Customer did not leave a comment.DANIEL G.
My experience was excellent and thank you very muchadrian P.
Customer did not leave a comment.MICHELLE C.
I asked for an area manager to contact me because renting from UHaul that night was a nightmare. I was supposed to pick up after hours at the 611 location in watminster. THey forgot to leave me the key. Customer service basically hung up on me the first time and when I called back it was a 43 minute wait. It took me 2.5 hours to rent that truck and if I didn't have to take my daughter to college the nexts day I would've have renter elsewhere. 201-317-9855. If someone actually reads this I would like a call.Ricardo C.
When we arrived to pick up at 9, the office was locked and nobody was there. The truck was late arriving to the location but Shawn took good care of usMatthew A.
The equipment was reserved for pickup at a different location, we did not find out locations had changed to a place that was 30 minutes away until we went to pick up the truck where we thought it would be. We never received a call or email to tell us our reservation was changed.William R.
Customer did not leave a comment.Walter H.
My whole experience was terrible with Uhaul. I will never use this company again. I made a reservation for 10 am. I had to call the company for them to tell me they didn't have one. Then I traveled 30 min out of my way. No compensation for the inconvenience. Then I was told I would be reimbursed for the unused mileage and days. Which was a lie. But that is what your agent told me. Then I was given a truck that was shaking and not working properly for my 891 mile trip. Then I arrived and after informing the agent of all the issues with the rental and the truck. Nobody cared no one was helpful. All I was met with was misinformed and questions about your equipment. I will never promote your company nor your piss poor equipment. What a disappointing your company is and don't worry. I will be sharing my experience on all social media platforms and all of your rated websites. So thanks for ruining my move from Philly to Atl.Zacara Y.
no one was there when I arrived and had to call someone to allow me access ot the trailer. private vendors are a bad idea and bad for your brand.Todd H.
Just wanted to say Sean was excellent to work with. thank you, DavidDavid D.
Maybe because my reservation was last minute but had to wait 30 mins for someone to show up to the location to give me the keys to the truck. Once someone arrived, had to go over the entire rental process over, which was inconvenient as I had filled out the rental form online prior to picking up the truckDiamond M.
Customer did not leave a comment.DANIEL H.
Great customer service.Lori A.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Ryan N.