Location that I attempted to rent from did not have equipment available and I was required to go to this location some distance away.
Alex F
Customer Reviews for Sugarloaf Convenience & VP Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient and excellent service Thank You!
Melinda AThey were very helpful and friendly. Definately would go back there next time I need a rental.
JIM Mthe family who works at the convenience store are very friendly and helpful. They helped to make this experience and easy and accommodating.
Frank PI reserved truck at Sugarloaf convience . Great family, made it easy for me. Then U Haul regional office calls me. You can not have either truck because they are one way trucks. U Haul would rather let trucks sit unrented than see them used. U haul recommended i go to a DIFFERENT CITY to rent BULLSHIT !!!!!!!!!!!! Called Sugarloaf Convinence back and told them the BULSHIT call i recieved from Uhaul regional office. They took care of me at Sugarloaf. I still got to rent the truck after we involved managers. Stupid policy for a small town. GO TO A NEIBORING CITY AND RENT ONE , Your EXCUTIVES are a JOKE !!!
Michael Lthese people were great to deal with,the only issue was the cab and ramp had a lot of clay mud on them,i assume from the previous renter, but sam and his daughter were a pleasure to deal with
Gary HAs on all of the previous occasions that I have rented a trailer from Sugarloaf Convenience, both the owner and his daughter were exceedingly helpful and courteous. It was pleasure dealing with them.
Peter DSam and family are great people to have to help you.
Michael LHad vehicle ready and very well represented for U-Haul polite and helpful.
Keith SExtremely well mannered. Everything was ready to go upon arrival.
Claudette NVery professional and knowledgeable. Will definitely be returning for future needs.
Jesse CExtremely pleasant and helpful. Really great & efficient service. I would have absolutely no hesitation in renting from them again in the future.
Peter DGuy was late. He was rude. Told me I could not leave my car, but ended up allowing it because I drove 30 minutes to get there. Any time I asked for clarity He said that a Uhaul thing (then) and he was responsible for nothing. Unpleasant experience.
stuart aI still haven’t received my deposit back?
Caitlyn NNothing was perfect
John LVery friendly and helpful staff I would rent from this location again.
gordon JNo improvements needed. The attendant at this site was very thorough and pleasant.
Danny aNever again! What a rip off!! Truck must be broken cause I got charged for an extra 100km! Oh I’m sorry miles … what should of cost 250 tops Costed me almost 400, girl at counter, no printer, no parking, what the actual ?? Never again will I be using uhaul. Truck needs work something is wrong with transmission
Tania FI was told that the key for the truck is the same key that works on a pad lock that was attached to the truck. We locked up the truck with the padlock that was provided and then we found out the key provided is not compatible with the padlock. We were locked out on moving day. It significantly delayed my move, and I had to pay for movers who couldn’t do anything. I am still waiting for the location to take accountability and provide a refund.
Nicole BYou could let people know when booking that you get also put them in touch with movers.
Al WNothing. Sam and his family were great to deal with.
jennifer GTook forever to do the paperwork. The in store guy had to phone whoever was doing the paperwork and then the paperwork was sent electronically. The left the store only long enough to point out the trailer. I was left to hook up and walk around. I was not told that I would get an email with a picture to check the damage. I freaked out when I discovered the email that was sent entitled damage picture. I thought I was being charged for damage. The attachment would not pull up it was expired because I had already returned the trailer. I made a trip back to the drop off location trying to figure out what wss going on.
Ed MMaintain your vehicles. the speedometer stopped working, it started shaking when we hit over 100kms. i was originally supposed to pick up in he falls i stated that we were going to do a 3000kms job. you left us with a melon.
tammy aNothing to improve. The girl at the front did a great job and took care of everything. Thank you
Patrick DAlthea was the young lady who took care of us. She was very thorough and friendly. Very efficient. Will definitely go back
Mary RGentlemen was very informative and pleasant.
W .Worst experience nightmare trying to drop off trailer I was sent to a location in Welland . 519 King Street. The gentleman at the location didn’t have a clue about how to return the trailer. We tried the app as instructed by the text message I received from U-Haul. After an hour on the phone, and several calls to U-Haul I was told the app doesn’t work for trailer returns and I had to get the attendant at the location to process the return. Back into the store I went only to be told to just leave the trailer and a phone number and he would get someone to do the return later. I did not feel comfortable leaving the trailer with no record of the return. I then took the trailer to the Port Colborne location and returned it. I was in and out trailer doped at the Port Colborne location in less than 10 minutes. This is where I originally requested to return the trailer bur was told by the U-Haul operator I couldn’t return it there because his lot was too full. So to summarize my experience first I was lied to by the U-Haul operator, second the Welland location was incapable of accepting the return, thirdly I wasted two hours trying to make the return and trying to contact someone at U-Haul and lastly drove an extra 60 km . If this happened to you how would you rate your experience? Same as me worst rental anyone could ask for and will avoid U-Haul at all cost. U-Haul will be my last choice for future rentals
douglas cFriendly staff. Daniel Alejandro Araya
Daniel AThe door was frozen shut, I put the dolly in myself and they didn’t have the right one so we had to use the giant one. The ramp was not secured. The gas cap was left open. There was garbage left in the truck. Advised rep he said yes we complained. Ok so… clean it up? When we said something about the gas mileage being Insane, rep replied yes me know….horrible horrible experience. Every other has been exceptional. This one. What In the actual fuck…..
Stephanie CRead comments on last section
CHARLIE SSuper friendly staff! Despite only being there a few minutes, I enjoyed our little chit chats. I was in and out quickly both on pick up and drop off.
Marc-André LVery friendly and efficient check in and out. The trailer worked perfectly for me.
Carmen SThe service was great and the truck clean and ready to go.
Jodie LBrand new equipment, the service person was very pleasant and efficient. I recommend this location.
Carmen SVehicle was suppose to be picked up at different location, last minute they tell me I have to pick up on different town. Vehicle also stunk like beer when I picked it up.
Philip WContinue the present customer service. The customer service representative was very good.
DALE E