Customer Reviews for 281/Nakoma Truck Rental Inc
(U-Haul Neighborhood Dealer)

232 reviews

12019 San Pedro Ave   San Antonio, TX 78216
(next door from Adecco bldg)

(210) 640-3935

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 9:00 am - 5:30 pm

Services at this Location:

Contact Us

(210) 640-3935

12019 San Pedro Ave
San Antonio, TX 78216
(next door from Adecco bldg)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 9:00 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was A+

Daniel E. 
Rating:
5.0

Good oversll

Rose V. 
Rating:
5.0

Customer did not leave a comment.

Jo K. 
Rating:
1.0

Lack customer service and charge me extra for no reason

Nadia D. 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO S. 
Rating:
2.0

Customer did not leave a comment.

Kelly L. 
Rating:
2.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

PAULY V. 
Rating:
3.0

The two ladies that work there were very pleasant and helpful. The man, not so much. Rude and ornery.

Jonathan R. 
Rating:
5.0

staff very friendly. service was fast and they explained the process. the moving truck we reserved was there and ready to go. everything was really smooth

Hassan M. 
Rating:
2.0

It was impossible to return the truck with the verified check in. We tried on three different phones and tried calling the customer service line to no success. Still got charged the $20 verified check in fee. The truck was dirty and sticky.

Whitney H. 
Rating:
4.0

Thanks

Robert S. 
Rating:
5.0

Great service

Jose H. 
Rating:
5.0

I was told I would have the truck for 24 hours and not be charged for it since there was a whole mixup with my rental date. I ended up being charged and had to call customer service to get it fixed. Other than that, this location was great.

Vicki S. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Excellent!!! Customer service was great! Highly recommended!!!

OZIEGBE O. 
Rating:
5.0

Location, equipment availability were great! And Sammie did an awesome job getting me all checked out and that made the whole transaction great. I was going the truck back before the office closed at 5:30 but was not. I couldn't find out how to get a code to open the lock box, so I had to drop the key through the slot in the door. But all was great and I will use this location in the future.

Stuart W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

YUSMANI G. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

LYNDEL R. 
Rating:
1.0

Overcharged and didn't provide me with things I paid for

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Nothing. Everything was perfect.

Jorn H. 
Rating:
4.0

I tried using the Uhaul app because it was after hours. The app could not take the pictures, so I could not proceed with the return on the app. It was about 8:30pm on 11/12/2021 I tried with a second phone (also Android) and it didn't work. Probably the app had issues on that day and time.

Marco C. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
2.0

Truck was not checked and cleaned before I picked it up. There was cement all over the moving compartment floor which I had to sweep and then clean with an leaf blower. Also, the truck fuel tank was nearly empty.

Agustin M. 
Rating:
2.0

Reservation was made for a move from San Antonio to Corpus Christi. I don't understand why the vehicle had less than a quarter of fuel. When a person is making a trip of this distance small details matter. It is very surprising to me that service is not higher in the priority list. Additionally, when I returned the vehicle the service attendee was taking for ever to give me a final price. This should be on an Excel spreadsheet or some other form to compute the final tally quickly. Customers do not want to wait because your company seems unprepared. Overall I will not be returning as a repeat customer.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL P. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
2.0

The employees took to long and demanded a $100 deposit over the rental rate quote. When I made the reservation, I was not told a deposit would be required over the rental rate. I had movers waiting for me and they charged extra. I was out $150 I didn't count on extra expenses. This was all due to the pickup station problems.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

LAUREN P. 
Rating:
5.0

Customer did not leave a comment.

CHANNON M. 
Rating:
1.0

First, there was little to no room to drive or park the rental. When I Thecame back to return the truck, there was a random vehicle parked in the spot I needed to park. Then, the uhaul app is REALLY buggy. Improvement to the software is definitely necessary. I spent 20 mins trying to get the app to accept my photo of the odometer and there wasn't anyone available to assist me when I needed it. I tried using a different phone to see if it work. I tried signing in and out of the app. Didn't work. I managed to find the phone number to uhaul customer service after having to listen to what seemed like a five minute recording, I was hung up on/the call dropped the first attempt to speak with a representative. I would highly recommend to just use a rental during office hours because that was the worst experience.

Charlene H. 
Rating:
5.0

Excellent customer service. We were in and out.

Elizabeth J. 
Rating:
5.0

Thank you all.

Sam J. 
Rating:
5.0

Yolanda was very polite and professional since I called for the reservation, the truck was there on time. GREAT SERVICE and VERY PROFESSIONAL THANK YOLANDA,

LUIS B. 
Rating:
3.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

I was very happy with the entire service. Painless, fast, and a very nice truck! Thank You.

David O. 
Rating:
5.0

Customer did not leave a comment.

VERONICA A. 
Rating:
5.0

Customer did not leave a comment.

Mason P. 
Rating:
2.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
4.0

Very limited parking

randy H. 
Rating:
3.0

The issue is . I tried to return the truck early , within 5 hrs of rental . When I tried to return it I was not able to find a place to park . I don't know how many trucks they have but only had room for 4 and one cargo van . I came back three time, wasted gas and mileage . I called uhal to find an alternative but I had to return it in the morning . I had no one to pick me up the next day and had to pay Lyft . I'm am 63 yrs of age

Rose V. 
Rating:
5.0

Have humans to interact with customers

David C. 
Rating:
3.0

Customer service phone lines take way too long to respond when you have issues or help with online services. Rate the location service average, and phone service terrible.

Tarmo J. 
Rating:
2.0

Location was hard to fine. Had to pull around and park in the back.

Kathryn R. 
Rating:
3.0

Customer did not leave a comment.

MARY M. 
Rating:
1.0

El personal de ese lugar… en mi experiencia, que tuve con ellos …no fuy tratada bien son muy groseros y no es porque… aya pedido a ayuda para la aplicacion ..porque los de asistencia al cliente si se portaron bien en ayudar …sino por preguntas que necesitaba del local… yo e rentado en otros locales y siempre exelentes tratos pero hay no regreso

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Great customer service.

JULIA W. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Great customer service

VIET H. 
Rating:
3.0

Customer did not leave a comment.

Marlana F. 
Rating:
5.0

the location for pickup was not an issue. The issue is with the larger organization and their lack of customer service. I had to travel additional distances to gather the dolly's I had ordered and it cost me time. I also had the pickup location changer at the last minute.

Jack P. 
Rating:
4.0

Friendly and helpful office staff. Was a great experience.

PARKER O. 
Rating:
3.0

Customer did not leave a comment.

Jeanine D. 
Rating:
5.0

Only issue is it's hard to get a receipt for the transaction. The app keeps giving error messages. I'll just try again later. Would be nice to have a receipt auto emailed.

Douglas B. 
Rating:
3.0

Attendant was extremely helpful. Very happy with personnel. Location is small and cramped.

Jose R. 
Rating:
5.0

Easy process, staff exceptional.

shelley O. 
Rating:
3.0

Caught the U-Haul was not clean when I picked it up. But because I have been call renting U-Haul‘s from this location for years and it is now being done differently call mama without any interaction, cause I did not tell the girl that I spoke to that it was dirty in the back. Core that the cab was a little dirty as well. Actually, I could handle all of this it was no big deal. But when I was returning the truck I explained this to the girl and she said she would let it slide this time but I needed to tell her when I rented it. She was just extremely short and rude and hung up the phone on me when I told her that she had never told me to check the truck initially. She just made an easy process kind of heavy because of her being rude and short. But I will continue renting from you all as always and I appreciate her and all of you working during a tough time in the world.

LAURA A. 
Rating:
5.0

Customer did not leave a comment.

LORENA C. 
Rating:
5.0

Good service..

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER T. 
Rating:
2.0

i had to wait outside while speaking on the phone to rent the van. The first time I rented from this location they did NOT have the van i requested online. I was not contacted. I had to drive to a different location (Parkdale) which added mileage to the rental. However, that location was professional and had good service.. Parkdale let me inside and we wore masks. I rented online again from Nakoma bc of the location. ($50 guarantee). I couldn't hear the lady on the phone (nakoma u-haul is by an airport) and i felt bad (and rude) telling her to speak up. (she had a soft voice). But then a guy went inside while I still waited outside, also this guy was blocking the cargo van, and i had to ask the lady for him to move his SUV. It was about 90 degrees outside. So I am on the phone for over 10 minutes and then she opens the door to hand me the keys. I think the whole thing could of went a lot nicer and quicker if she would of just met me outside with a mask on.

MARIA A. 
Rating:
1.0

The address brought us to a tiny parking lot which was completely full. We had to park next door, and then when we went in the door no-one was at the desk. Someone came out right away & told us we were not supposed to come in, just call. The door was COVERED with signs, so we hadn't seen the one instructing us to do so. The truck was in the back & we had to drive around the block to get to it. When calling beforehand to rent and to alter our pick-up time, we had to wait over 30 minutes on the phone.

Gerald N. 
Rating:
2.0

Not have the customer do everything I'm the one paying you do the inspection . That's called laziness!!

JOHNNY R. 
Rating:
5.0

Hire more employees like Yolanda!! She was professional, knowledgeable and helpful. I would highly recommend everyone work with her.

Kathy V. 
Rating:
3.0

Customer did not leave a comment.

JASON O. 
Rating:
1.0

Have equipment clean and ready to go. Also, have add ons that the customer has already paid for like appliance dollies. Very poor communication and service.

Whitney W. 
Rating:
1.0

Treat people like their your friend

Karl M. 
Rating:
3.0

The app is glitchy and doesn't allow return process to be completed.

Sudeep V. 
Rating:
3.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
5.0

Customer did not leave a comment.

JANE A. 
Rating:
4.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Truck was perfect but it was dirty inside. No big deal I only use it for a very short time. Service was easy and staff was extremely friendly and very professional!!! Very please and this will be my go to Uhal rental place!! Thank You, Michelle Rodriguez

MICHELLE R. 
Rating:
2.0

The brakes were. Not good

Sierra J. 
Rating:
5.0

The ease of using the U-haul app was amazing. It has been hot lately and the traffic on 281/1604 due to construction is horrible during the day; therefore, we were wanting to move at night for cooler temperatures and to not be stuck in traffic during the day. We were able to pick up a truck at 10pm and drop off using the app and we LOVED it! We avoided hot weather and traffic. Will definitely use again for the future.

Jessica L. 
Rating:
1.0

truck was disgustingly sticky and they had the audacity to try and charge a cleaning fee once returned despite saying they would not. also, there was a broken light on the outside of the truck.

Richard T. 
Rating:
5.0

Associate that helped me was extremely helpful and understanding. Especially since there is high traffic in the area.

Zachary C. 
Rating:
2.0

Being a senior citizen direct customer service is a must. No was present at this location which made pick up of the vehicle a big challenge. I understand we are in a pandemic however, you must consider us older people who are not computer savvy.

Susan J. 
Rating:
1.0

This location is very very bad for parking space for returning before the time they have only six parking space please don't rent the truck and they charge you extra money for the day I have bad experience here with uhaul

mohammed K. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
2.0

It seems that every time I get a Uhaul the additional equipment I request/pay for such as dollies, furniture pads are NEVER in the truck. This time I picked up after hours (281/Nakoma location) and again ... no dollies - made for a difficult move. HOWEVER, all-in-all my experience with Uhaul has been very positive. They workers are always gracious. I've never had a problem with a truck. I will go back to the San Pedro location in the future.

Teri A. 
Rating:
3.0

If someone is at all uncomfortable driving a big truck.....they are packed in so tight at this location that it's difficult to get out.

Robert B. 
Rating:
1.0

I called uhaul customer service to note that the dolly that I rented was not with the truck. All I asked was for the charge to be taken off my bill and they said it would be taken care of. Then when I got my bill my charge was still on there and I disputed it. Now I still get charged for a dolly that was not loaded and haven't received any word from anyone about it. U-haul just seems to be happy taking money it doesn't deserve. I will not be using uhaul ever again.

Stephen M. 
Rating:
5.0

We had a hard time getting the website to work properly on our phones, especially on an android phone. And when it's the way you check in and return, it's a pretty important part of the whole experience.

Kristi D. 
Rating:
5.0

NO complaints about the people at Rental Location; U-Haul MUST institute a written and easy to READ policy to either a) DISinfect all rental vehicles BEFORE a pickup OR b) alert the renters to come PREPARED with a bottle of hand sanitizer/ disinfectant etc.. for picking up a non-DISinfected vehicle

Ramesh J. 
Rating:
5.0

It was very easy to check in and check out with no contact.

Nate R. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
1.0

The communication was terrible, I was ignored and the employee's were rube and unhelpful.

Michael W. 
Rating:
3.0

It is small and better and clearer directions as to where precisely to return the materials

Dylan D. 
Rating:
5.0

The app was garbage and caused me to wait an additional hour because it wouldn't confirm anything. Then I was an hour late trying to turn it back in because the app wouldn't confirm anything

BRANNDEN E. 
Rating:
1.0

Honestly I paid $67 To move 1 bed. I really didn't think I'd get charged more than 35 it's insane how deceiving the prices are. The truck wasn't the same as advertised (a ford not a gmc) it was parked in a different location. It Was parked so horribly. It was super dangerous to back out the van and we were met with just “sorry try to back it out talking to my manager will take too long” we move a ton and we will never use U-Haul again

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

marra W. 
Rating:
1.0

Hire employees with good customer service. The lady who answers the phone Sarah was very rude. She told me “Well I don't know what to tell you”.

SOFIA J. 
Rating:
3.0

Customer did not leave a comment.

SERGIO M. 
No reviews have been submitted for this location.

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